40 IKEA Interview Questions & Answers
Below is a list of our IKEA interview questions. Click on any interview question to view our answer advice and answer examples. You may view six answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Accomplishment Questions
- 2. Adaptability Questions
- 3. Behavioral Questions
- 4. Capability Questions
- 5. Career Goals Questions
- 6. Communication Questions
- 7. Compatibility Questions
- 8. Competency Questions
- 9. Conflict Questions
- 10. Creative Thinking Questions
- 11. Customer Service Questions
- 12. Diligence Questions
- 13. Direct Questions
- 14. Discovery Questions
- 15. Diversity Questions
- 16. EQ Questions
- 17. Experience Questions
- 18. Leadership Questions
- 19. Management Questions
- 20. Performance Based Questions
- 21. Problem Solving Questions
- 22. Salary Questions
- 23. Teamwork Questions
IKEA has a strong brand and a unique reputation. Their approach is very customer-centric, casual, no-nonsense, and very friendly. Anyone they hire has to fit a particular mold. They have to be approachable, knowledgeable, and passionate about their products. They also need to go the distance when making the customer experience as accommodating as possible.
IKEA offers to hand-pick items for customers to take home, to have delivered for them, or to have assembled for them, and they have an incredibly flexible return policy. So, they expect their employees to happily accommodate their customer’s every need through service and product knowledge. This means that whomever they hire to happily deliver such an experience should be happy working with them and feel at home while doing it.
Additionally, they offer very generous benefits and competitive pay. However, they expect a certain degree of flexibility from their employees, especially concerning their availability and work schedules. Their staff may not have a consistent schedule or consistent days. They’ll also be expected to wear their uniform when on the job. However, IKEA's uniform is far more casual than most other retailers.
They also emphasize building a community and a sense of togetherness. They foster a collaborative and supportive environment, where their employees often attest to regarding each other as family. When their employees feel at home, their customers feel at home, too.
Accomplishment
1. Tell me about yourself.
Why the Interviewer Asks This Question
This introductory interview question aims to get you to relax so your interviewer can get a glimpse of your personality. This will help them guide your interview and learn how well your personality might fit their teams and culture. It is also your chance to deliver a strong first impression by offering a clear and succinct bio and explaining what drew you to apply to this position. You've no doubt customized your cover letter and resume to IKEA, but don't stop there. Keep learning all you can about IKEA and customize your five-year career plan as well. Familiarize yourself with their recruitment process, and learn as much about the company as you can.
Written by Kevin Downey on June 2nd, 2023
What You Need to Know
"Want a job? Learn about our simple, 3-step recruitment process. It will help you find the job that best matches your skills and interests. After you apply for a position that you are interested in, an IKEA recruiter will reach out to you after reviewing your application. After a rigorous review of resumes, IKEA recruiters reach out to candidates through a short phone conversation. We want to hear specific examples from your past experiences. That's the first step in getting to know you and how you work. If you're selected for the second round, we'll set up an in-person interview with an IKEA leader. You'll be able to share your motivation and skill-set, while we learn about your expectations. If you want to ask anything about your future job, this is the right time to do so. Your IKEA recruiter will let you know about the hiring decision. If you are the right candidate for the job, you will receive an offer. If you are not the chosen candidate, we will let you know right away and even help you discover other open positions that may be a better fit."
Written by Kevin Downey on June 2nd, 2023
Experienced Example
"I have an intuitive and adventurous spirit and an engineering mind. Ever since I was a kid, I loved building and assembling things. I also love nice furniture; I love decorating and IKEA. As a kid, I loved coming with my parents to IKEA. Whenever we brought stuff home, I was the one to assemble what we bought. I've always loved doing it and still do. To this day, I am a big fan of IKEA and already feel like one of the team. I find excuses to shop here, even when I don't need anything. And, your food is excellent! So when I thought about where I wanted to take my customer service skills next, I realized what was most important to me at this point in my career was working in an environment where I would feel at home and where my skills would most thrive. IKEA fit that description perfectly."
Written by Kevin Downey on May 30th, 2023
Adaptability
2. Is there anything that would hinder you from wearing a uniform to work?
What You Need to Know
IKEA prides themselves on being casual and being themselves. They also specify that the dress code for their interviews is "very casual. We also value uniqueness, so feel free to come to the interview in clothing that is comfortable for you, whether it's casual or more professional. Some of us wear yellow shirts. Some of us don't. But we all like to roll up our sleeves and work together to create a future where things keep on getting better. Our uniforms give off just the vibe we're looking for at IKEA: the bright yellow is friendly and eye-catching, while the uniform is also functional and no-nonsense, just like our employees."
So, share your feelings about wearing a uniform to work, and acknowledge their policy that places emphasis on the comfort of their employees.
Written by Kevin Downey on May 27th, 2023
Entry Level Example
"I think that uniforms are a great way to provide a feeling of unity in the workplace. May I see what your uniforms look like?"
Written by Jordan Henry
Experienced Example
"I love the IKEA uniforms. They're super casual and fun, and they stand out from the other retail uniforms I've seen. They also seem comfortable! I think uniforms are a great way to encourage team unity, and they make getting ready for work a breeze!"
Written by Kevin Downey on May 30th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Anonymous Answer
Marcie's Feedback
Adaptability
3. What is your availability? This position requires a flexible schedule as we rotate shifts and need coverage on evenings, weekends, and most holidays.
What You Need to Know
Most retail positions require a wide range of hours, which may include evenings, weekends, holidays, overtime, and split shifts, and IKEA is no exception. According to some former employees of IKEA, someone working a full-time schedule is often required to have open availability, and part-time employees are required to be available to work six days out of the week without a set schedule. Assure the interviewer that you can commit to a wide range of hours. If anything in your schedule may hinder your availability, address this now rather than later.
Written by Kevin Downey on May 27th, 2023
Answer Example
"I am happy to offer a flexible schedule and work overtime as needed. I take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
Written by Jordan Henry
Experienced Example
"I understand this role will include working evenings, weekends, and holidays. I am available to work anytime and happy to work overtime."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Anonymous Answer
Marcie's Feedback
Adaptability
4. What would you do if your co-worker did not show up for their shift?
What You Need to Know
In a retail environment, schedules are carefully balanced when they are written. When things don't go according to plan, such as staff quitting or calling out sick, those moments are when your flexibility is needed the most. This question aims to determine how you would handle being asked to stay late or adjust your schedule when the need arises.
Written by Kevin Downey on May 27th, 2023
How to Answer
When answering, you'll want to embody the qualities they are looking for in their ideal candidates, such as being a team player who gets "things done quickly and simply" and gets "together with co-workers to figure things out. You'll find a lot of problem-solving happens during impromptu moments. You're encouraged to find simple ways to do everything."
Written by Kevin Downey on May 27th, 2023
1st Answer Example
"I would try to be there for my team. I am more than willing to cover a shift for a co-worker if I can. I don't mind accepting overtime hours and consider myself to be a team player."
Written by Kevin Downey on May 30th, 2023
2nd Answer Example
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to support my teams."
Written by Kevin Downey on May 30th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Behavioral
5. What would you do if you discovered a co-worker was stealing from the company?
What You Need to Know
This question aims to assess your character and sense of integrity. Often, doing the right thing isn't easy and takes courage. It also requires diplomacy and discretion. Familiarize yourself with their policy for raising such concerns while being diplomatic in your answer.
Written by Kevin Downey on May 27th, 2023
Focus Your Answer On
From IKEA's website: "We are all responsible for protecting company assets and must report any loss, or risk of loss, to our nearest manager. If you experience or observe misconduct in a work-related context, we would like you to speak up. We trust you will report in the way that feels most comfortable to you. We encourage open and honest dialogue. Often it is possible to address a concern directly with the person involved, or with the support of one of your nearest managers, or, if needed, any higher level manager, or a colleague from HR. However, we also realise that there are concerns for which a more neutral way of reporting is better or feels more suitable. No matter which of the options you choose, we will listen and follow-up appropriately."
Written by Kevin Downey on May 27th, 2023
1st Answer Example
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Written by Jordan Henry
2nd Answer Example
"I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Anonymous Answer
Marcie's Feedback
Behavioral
6. How would you describe your personality?
What You Need to Know
Your interviewer is curious whether you have thoroughly researched their values, culture, and brand identity and identified this as an ideal place for you to thrive in your work. As they state on their website, "We find the right talent and ensure you are a fit for our culture." The culture at IKEA is based on a spirit of togetherness, enthusiasm, and fun, and they are looking for coworkers who will bring that spirit to work with them every day. Talk to the interviewer about how your personality will strengthen this cooperative environment and what you add to a team.
Written by Kevin Downey on May 27th, 2023
1st Answer Example
"I would say, first and foremost, I'm a major team player; I do my best work when I feel like I'm a valuable member of a team instead of just a cog in a machine. My friends always describe me as extremely loyal; when I'm on someone's 'team', I become their loyal advocate and supporter. I'm also very friendly and personable, and I love to bring positivity into an environment that could use some sprucing up."
Written by Kevin Downey on May 30th, 2023
2nd Answer Example
"If I had to boil my personality down into one phrase, I would say 'lifelong learner.' I love research, reading, and I especially love getting to know new people. I think my love of learning translates well into a retail environment because I would get to learn new things about the products here every day and also get to learn more about my coworkers and customers."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Capability
7. In this role, you may be required to handle customer transactions. How strong are your mathematical skills?
What You Need to Know
Strong math skills will be required for those who work in customer-facing roles and are expected to provide a strong checkout experience. Therefore, this question aims to determine whether you are focused and can multitask handling cash or accurately ring up customers while providing a great customer service experience. According to one such position, a candidate is expected to be able to: Build loyalty by ensuring customers have a positive final touchpoint during the IKEA shopping experience. Provide an efficient and accurate checkout experience in various areas of the store. Offer additional products and services such as home delivery, credit card, and IKEA Family card. Resolve customer concerns independently to meet their unique needs and expectations. Provide friendly, safe, and efficient car loading and unloading services. Assure your interviewer that you are well-equipped to meet the demands of the job and are thoroughly familiar with what is expected of you.
Written by Kevin Downey on May 27th, 2023
1st Answer Example
"I did very well in math during High School and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."
Written by Jordan Henry
2nd Answer Example
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Career Goals
8. What does your future with IKEA look like?
What You Need to Know
Your interviewer wants to know whether you have well-defined career goals and how ambitious or career driven you are. This will help them identify whether you could potentially be a future leader at IKEA or whether you are happy with maintaining the status quo. However, looking at their value propositions, they advertise that they present opportunities for you to "assemble the career of your dreams. People stay with IKEA for years and years. Exceptional career and learning possibilities are just some of the reasons why. Pick your path, build your skills, and go wherever your increasing competence and curiosity lead you."
Written by Kevin Downey on May 27th, 2023
How to Answer
Consider where you hope this position will lead. Whatever your goals, assure your interviewer that you hope to establish an enduring professional relationship with IKEA. Show that you've put a lot of thought into pursuing this opportunity and that it feels like a good fit for what you are looking for as an ideal employment opportunity.
As they say on their site, "The future is a better version of the present. We are sure that tomorrow can always be better and that we can all contribute to making that happen. All we need is an open, curious mind and a steely edge. We're not completely sure where we'll end up, but we're looking forward to getting there. In a world where most things have not yet been done, our possibilities are endless. Get the freedom to move to different sites in the U.S. or abroad. It's all up to you."
Written by Kevin Downey on May 27th, 2023
1st Answer Example
"I see myself working here at IKEA for the long haul -- I'm so excited by everything I've read about the work environment here, so right now, I can't imagine a situation that would cause me to leave. I would love to work my way up into a leadership role in the future as you feel that I'm ready for more responsibility, and I'm eager to earn that responsibility with my hard work and down-to-earth personality."
Written by Jordan Henry
2nd Answer Example
"Since I'm finishing my degree, I'm only able to commit to about 20 hours per week, but I'm looking forward to being able to work more after I graduate in December. I'm interested in several different areas of the organization, especially in merchandising and design -- I'm working to earn my degree in interior design, so I'm very hopeful that I can work my way into a creative position at IKEA in the future."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Kevin's Feedback
Anonymous Answer
Marcie's Feedback
Career Goals
9. How can IKEA motivate you on the job?
What You Need to Know
In their recruitment efforts, IKEA advertises that they invest in their employees and details generous benefits packages, some of which include a meal plan at their restaurant, as well as a competitive coworker discount. They want to entice their ideal candidates to their doors. "If you are interested in home furnishings, share our positive attitude and values, and are friendly and willing to go the extra mile for our customers, that's a very good start." Talk to the interviewer about ways you feel motivated at work and how what IKEA has to offer motivated you to pursue this opportunity.
Written by Kevin Downey on May 27th, 2023
Focus Your Answer On
By keeping you motivated and invested in your work, your employer can ensure you are satisfied with the work you are performing and don't burn out on the job. How you answer this question will speak to your experience, skill level, and emotional intelligence.
Written by Kevin Downey on May 27th, 2023
Experienced Example
"I'm most motivated by a culture that feels positive, encouraging, engaging, and peaceful -- even when the work is stressful, it's important to me to work on a team of people who see challenges as opportunities instead of hassles. On a personal level, I feel most motivated by having managers and teammates who are invested in me and in whom I am invested. If I feel like my individual contributions to my team are seen and appreciated, I don't need any additional motivation to do my best work."
Written by Jordan Henry
Answer Example
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard, and I like that concept because it creates healthy competition."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Career Goals
10. Why does this job with IKEA feel right for you at this time in your career?
What You Need to Know
Your interviewer is curious about what your goals are for looking for a job right now in your life. Are you just looking for any position \that matches your skills, or are you looking for a working environment and culture that feels like the right fit for you because you want to find a job that results in a positive, mutually enduring, and mutually beneficial relationship? If you've identified growth opportunities at IKEA that align with your career goals, share that. Use language from the company's website to communicate your answer.
Written by Kevin Downey on May 27th, 2023
Focus Your Answer On
IKEA identified seven emotional needs that a home must meet to make us feel 'at home:' enjoyment, accomplishment, security, belonging, ownership, comfort, and privacy. "At IKEA, we believe that our coworkers' growth is mutually beneficial: when you grow, we grow. We believe in every coworker's ability to develop while working at IKEA, and we want to help you achieve your goals. We believe your work is so much more than a job, just like your home is more than a house. Home is more than a place - it's a feeling."
Written by Kevin Downey on May 27th, 2023
1st Answer Example
"I'm just starting in retail, but so far, I love it. I hope to transition to IKEA from my current position because the culture seems great here. My only real complaint about my current job is that the environment can be competitive and combative, and that's not my ideal atmosphere. I think a job in the positive, team-centered environment at IKEA would be more conducive to me learning and developing my sales and communication skills."
Written by Kevin Downey on May 30th, 2023
2nd Answer Example
"I've worked in IT for the last several years, and I've been feeling pretty burnt out. I think it's time for me to tackle a new challenge, and retail feels like a good fit. I'm excited about a job that keeps me on my feet so that I can feel more active instead of sitting behind a desk all day, and I think it would be great to use my communication and interpersonal skills to benefit a team."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Career Goals
11. How do you like to be recognized for your accomplishments?
What You Need to Know
Examine some of these value propositions IKEA offers on their careers pages: "Do what you do best or explore what you've never done before. Get the chance to bring out the best in yourself. All co-workers are scattered across the globe in retail stores, customer fulfillment centers, and offices. Wherever we are, we all contribute to creating a better everyday life for the many people."
Written by Kevin Downey on May 27th, 2023
How to Answer
This is an opportunity to mention what drew you to this position and what IKEA can do to make you feel valued for your contributions. Share what you have identified as contributing to your job satisfaction. This will reveal your emotional intelligence and self-awareness. We all like recognition in some way for our accomplishments in the workplace. This might include praise, recognition, being relied upon as a clutch player or quarterback, more responsibility, or promotional opportunities. Share with the interviewer how you would want to be credited for your hard work.
Written by Kevin Downey on May 27th, 2023
1st Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through increased trust, words of kindness, and recognition. I am easily encouraged, and the best reward is knowing that my hard work is noticed."
Written by Kevin Downey on May 30th, 2023
2nd Answer Example
"As a sales professional, I am driven by a challenge and recognition for my efforts and contributions to the team."
Written by Kevin Downey on May 30th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Marcie's Feedback
Anonymous Answer
Marcie's Feedback
Anonymous Answer
Marcie's Feedback
Anonymous Answer
Marcie's Feedback
Communication
12. What would you do if your supervisor did not properly communicate information to you?
What You Need to Know
Your interviewer hopes to assess how skilled of a communicator you are. Demonstrate how you adapt your communication style to others and ensure you have everything you need to do a job well done. You cannot force others to communicate with you in a way that you would always prefer. But you can actively listen, mirror, and do everything you can within your control, taking responsibility for your actions and ensuring you have made every effort to enhance communication.
Written by Kevin Downey on June 2nd, 2023
1st Experienced Example
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their communication style and emulate it. Sometimes you have to relate to others in their style to be understood."
Written by Jordan Henry
2nd Experienced Example
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Compatibility
13. IKEA has a unique set of company values that define the way they do business at every level of their organization. Which of IKEA's key values stand out to you?
What You Need to Know
Before answering this question, spend ample time identifying and memorizing IKEA's 8 Key Values. Remember, they call their core values 'Key Values.' Although you'll want to understand how they define each of their values, at least memorize the key values themselves: 1.) Togetherness, 2.) Caring for people and planet, 3.) Cost-consciousness, 4.) Simplicity, 5.) Renew and improve, 6.) Different with a meaning, 7.) Give and take responsibility, and 8.) Lead by example.
Written by Kevin Downey on May 28th, 2023
Experienced Example
"The key value that stands out to me most is 'renew and improve.' I am always looking for ways to improve, always trying to find better ways to help people, teammates, and customers alike. I admire how IKEA enables its employees to do their job better. They're constantly looking for better strategies to lower costs and thereby lower prices, and it's clear that they encourage their employees to speak their minds if they see an opportunity for improvement or need to question how something is done. I know that if I worked at IKEA, my voice would matter. Even if my suggestions aren't adopted by the company, I feel confident that my ideas would be heard, respected, and appreciated."
Written by Kevin Downey on May 30th, 2023
Answer Example
"I appreciate that this company values togetherness. Working together, helping each other, as opposed to working against each other competitively. Togetherness stands out as the most attractive key value to me."
Written by Kevin Downey on May 30th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Compatibility
14. IKEA's vision is 'To create a better everyday life for the many.' How do you plan to adopt this vision as your own as an IKEA coworker?
What You Need to Know
This question will help your interviewer assess your familiarity with their company, culture, values, and their company vision. IKEA states that its vision "goes beyond home furnishing. We want to have a positive impact on the world - from the communities where we source our raw materials to the way our products help our customers live a more sustainable life at home. By sharing what we do, and speaking up for what we believe in, we can be part of positive change in society." By taking this approach, they hope "to create a better everyday life for the many people." And, as Ingvar Kamprad, IKEA's Founder once said, "IKEA is not the work of one person alone. It is the result of many minds and many souls working together through many years of joy and hard work. While our vision tells us why we exist, our business idea tells us what we want to achieve."
Written by Kevin Downey on May 28th, 2023
How to Answer
Talk to the interviewer about your vision for customer service and how you would adopt and take ownership of the IKEA vision "To create a better everyday life for the many people" through all your customer interactions. Ingvar Kamprad elaborates on this with, "If you've ever visited IKEA, you'll have probably worked out what our business idea is, to offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them." This philosophy of meeting the needs of their customers across socio-economic status and boundaries is the core of the message of their vision. So try to communicate how your approach caters to all your customers in this way.
Written by Kevin Downey on May 28th, 2023
1st Experienced Example
"By leading by example and working together. When your customers see you working hard on their behalf, that goes a long way in earning their trust and loyalty. I think I can contribute to creating a better everyday life for my customers by treating every individual with respect, kindness, and courtesy. These are foundational values that I try to incorporate into every interaction I have in my life, whether I'm at work or not. By treating every person as more than just a customer but as a unique individual and carefully listening to their needs and questions, I hope to bring the IKEA vision to life."
Written by Kevin Downey on May 28th, 2023
2nd Experienced Example
"The thing I value most as a consumer and customer is honesty -- I don't like to feel 'sold to.' I know that a lot of IKEA shoppers have already decided what they're looking for before they come into the store because they have access to the amazing IKEA catalogue. I would adopt the IKEA vision by being warm, friendly, and hospitable to a customer, and then giving them my honest advice and product knowledge if they have questions about a specific item."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Anonymous Answer
Marcie's Feedback
Compatibility
15. What makes you different from the other people we may be interviewing?
What You Need to Know
This question isn't asking you to list your unique strengths, skills, or merits. The heart of this question centers around whether you know and fully understand what they're all about and already see yourself as one of them. Explain how you already embrace the IKEA way, could imagine yourself being part of their teams for the foreseeable future, and are looking forward to getting started. What makes you different is all about how much you believe and mean it. "Different with a meaning: We are not like other companies, and we don't want to be. We like to question existing solutions, think in unconventional ways, experiment, and dare to make mistakes, always for a good reason."
Written by Kevin Downey on May 30th, 2023
Experienced Example
"Well, they're not me, and I'm sure of that because I'm not a conformist. I prefer to think of myself as an outside-of-the-box thinker who marches to the beat of my own drum. I am always questioning everything, internally or externally, and asking if something can be done better. If I'm not trying to outperform myself, I feel like I am letting myself down, and I hate disappointing myself."
Written by Kevin Downey on May 30th, 2023
Compatibility
16. What three qualities make you a strong fit for this position with IKEA?
What You Need to Know
When talking to your interviewer about how you think you would fit in with the team at IKEA, you want to convince them that you know who they are looking for and how you fit that mold. By going above and beyond in researching the company, you'll be giving them a glimpse of your above-and-beyond work ethic, revealing you are ever more than an ideal candidate.
Written by Kevin Downey on May 28th, 2023
Focus Your Answer On
On their careers page, you can see they want individuals who are down-to-earth and genuine. So examine yourself, be confident in what makes you uniquely you, and celebrate and share it. Be yourself. As they say in their key value of simplicity, "It is about being ourselves and staying close to reality. What's so unique about you makes IKEA better and adds a new dimension to everything we do. That's why we recruit and welcome a wide diversity of people because a great mix of minds, talents, and unique personalities not only makes us stronger, wiser, and better, it's also the best reflection of our customers worldwide. After all, our IKEA vision is to 'create a better everyday life for the many people.' Everyone can contribute. 'A simple, straightforward, and down-to-earth way of being is a part of our heritage. We believe in people and respect each other regardless of position, gender, or background. Be different with meaning. Dare to be different. Try something new. Ask not only Why? and Why not? but also What if?"
Written by Kevin Downey on May 28th, 2023
Answer Example
"I appreciate what the IKEA website has to say about what they're looking for in coworkers: I'm a challenger by nature, and I think there is room for improvement in most situations, so it makes me feel good to know that that's a quality that IKEA is looking for in its coworkers. My friends describe me as 'no-nonsense' -- I'm honest, sometimes blunt, but always kind. I'm also a big, friendly goofball who loves interacting with new people and lightening up a workplace with positive, enthusiastic energy."
Written by Jordan Henry
Experienced Example
"One of my personal values and challenges I set for myself is to learn something new every single day, whether that's an aspect of my work I haven't explored, a fact about a coworker, or trying out a new skill. I always take time to reflect on what I've learned at the end of the day -- I think that makes me a better coworker and a better leader. I love to help people, so I'm looking for a job and a career where I can see my impact, big or small, on others' lives. I'm also really down to earth; I have a big imagination, but I'm grounded in reality while I'm at work. I like to be efficient and useful."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Ryan's Feedback
Compatibility
17. What is your experience as a shopper at IKEA?
What You Need to Know
To articulate what you loved about your shopping experience and how IKEA stands out from other retailers, identify what IKEA's goals are for its unique layout and its 'down-to-earth' designs. Showcase the in-depth research you performed to learn everything you can about the company and what it would be like to work for them.
Written by Kevin Downey on May 28th, 2023
Focus Your Answer On
As they say on their website, "Shopping at IKEA is a bit different from your shopping at an everyday retail. It is about experiencing solutions firsthand and getting to know ideas and inspirations that can fit perfectly into your home. Browse and be inspired. Create a home that is perfect for you. Experience the reality. Make yourself at home in our many room settings in the store. Squeeze the upholsteries, feel the oriental rugs, try the sofa beds, and open the cabinets to feel the quality. Take it home today. Get it delivered. We can pick, deliver and assemble for you if you like. Not satisfied? Don't worry! You're free to change your mind. It's important to us that you're happy with your IKEA purchase."
Written by Kevin Downey on May 28th, 2023
1st Answer Example
"I really like the layout of IKEA stores -- it makes shopping here fun, and I always get to see new items that I wasn't necessarily looking for but fall in love with."
Written by Jordan Henry
2nd Answer Example
"Everything at IKEA feels hospitable, which is something that I value a lot. I love the restaurant -- the food is awesome and so unique; I've been introduced to some of my favorite dishes by trying new things here!"
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Anonymous Answer
Marcie's Feedback
Compatibility
18. What type of work environment do you dislike working in?
What You Need to Know
This can be a difficult question to answer, as it aims to reveal your attitude toward your working environment, teams, and the companies you've worked for and whether you have any issues with authority. If you start bad-mouthing your previous employers, it could suggest that the problems were a result of your attitude and you might bring those problems with you. Instead, focus on the positives, your ideal working environment, and how IKEA's working environment fits your ideal.
Written by Kevin Downey on May 28th, 2023
Tips
IKEA offers their candidates the following advice, "At a minimum, we expect you to be familiar with IKEA. We hire people with an enthusiasm for our business and an interest in home furnishings. If you haven't visited an IKEA store before, check us out at IKEA.com."
Written by Kevin Downey on May 28th, 2023
1st Experienced Example
"I prefer to work in a collaborative environment as opposed to a competitive one. I feel like sales-focused competitions send the wrong signal to customers. Instead of taking pride in what they do and what they stand for, it sends the message that they only care about money. No one is collaborating, and everyone is working against each other. This is why I love IKEA, because it is about togetherness, working together, and doing what we love through simplicity and integrity."
Written by Kevin Downey on May 30th, 2023
2nd Experienced Example
"I don't think I would work in an environment that didn't align with my values or what was important to me. I do best in a supportive environment with healthy coworker relationships and room to grow and ask questions."
Written by Kevin Downey on May 30th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Competency
19. What do you think about IKEA's commitment to Democratic Design?
What You Need to Know
From its beginnings in a small Swedish town to being one of the most recognizable home furnishing retailers in the world, IKEA has always been committed to its five dimensions of Democratic Design: combining form, function, quality, sustainability, and at a low price. Thoroughly read what Sarah Fager, IKEA's Senior Designer, has to say on this topic, and showcase your company knowledge.
Written by Kevin Downey on May 28th, 2023
Focus Your Answer On
According to IKEA, "Democratic Design is a tool we use when we develop and evaluate the products we put into our range. It has five dimensions, which are function, form, quality, sustainability, and low price. When there is a balance between all five, we consider that the design is democratic. The form is for beauty. It's what attracts the eye, and the object has to be functional, otherwise, it won't be used. When objects and materials last over time, that's quality. Being mindful of resources is something that has been with us since the start. We don't like complicated solutions and wastefulness, it's bad for everyone. Part of sustainability is about using exactly the right materials for the function and using them sparingly, but sustainability also means taking responsibility all the way through a product's life. It starts with how we source materials, to the people who produce the product, all the way through to our clients."
Written by Kevin Downey on May 28th, 2023
Experienced Example
"I appreciate IKEA's commitment to bringing quality home furnishings to as many people as possible by keeping their costs and prices low. It's encouraging and inspiring to see a company that values its customers in such practical ways. I especially appreciate their commitment to sustainability across their supply chain and the fact that they are constantly improving sustainable possibilities throughout their business, from souring all of their wood from sustainable sources by 2020 to only selling energy-efficient LED lighting. They're making the world a better place while making their customers happy -- it's a win-win."
Written by Jordan Henry
Answer Example
"In my opinion, everyone should be able to afford quality furniture: too many companies today sell cheap products at high prices, but IKEA breaks that mold. I loved reading about the way Ingvar Kamprad started his business back in the 1940s: he had a simple idea and a vision to include people from all economic levels in the pursuit of quality, no-nonsense furniture."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Anonymous Answer
Marcie's Feedback
Competency
20. IKEA is intentional about being a great place to work. What stands out to you about what makes IKEA different from other retail environments?
What You Need to Know
Talk to the interviewer about what stands out to you about IKEA's approach to their work culture and identity. Other questions in this set have asked about what makes IKEA stand apart from other retailers and what makes theirs a great shopping experience. This question centers on what makes IKEA a great place to work. How you answer this question will tell the interviewer about your reasons for pursuing this opportunity. You can score extra points here by tying how IKEA is a great place to work to its positive customer service experience. As they advise their candidates online, "Why do you want to work at IKEA? Help us determine how you're a good fit for IKEA and if we're a good fit for you."
Written by Kevin Downey on May 28th, 2023
1st Answer Example
"I've worked in retail for years, but I've never encountered an environment like the one at IKEA. What stands out to me most is that they encourage their coworkers to question and challenge company policy or a way of doing things when they see an opportunity for growth. I appreciate that they invest so much in their coworkers and want each team member to feel like an individual."
Written by Kevin Downey on May 30th, 2023
2nd Answer Example
"I love that IKEA is defined by the characteristics of Ingvar Kamprad. 'Simplicity, humility, thrift, and responsibility' are all values that I hold dear. I like that IKEA empowers its coworkers to take responsibility for their work and to take initiative on a new project when they see something that needs to be done."
Written by Kevin Downey on May 30th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Conflict
21. How would you handle a customer who is aggressive towards you or a co-worker?
What You Need to Know
In any customer-facing position in a retail environment, while acting as a representative of the brand, you may sometimes experience interactions with customers that don't go as well as you'd like. Share how your brand of diplomacy and nondefensive communication has diffused such situations in the past. Here are some statements IKEA makes concerning this: "Despite our best efforts, things that should never happen sometimes do. In the course of your daily work, you may face difficult situations. We must always use our sound judgment and our common sense. When we care about each other, we create a better everyday life together."
Written by Kevin Downey on May 28th, 2023
Experienced Example
"If I had an aggressive and disrespectful customer, I would remain calm, remain respectful, listen to them, make sure they felt heard, empathize with them, and exhibit the patience required to give them time to communicate what they needed and deescalate the situation any way I could."
Written by Kevin Downey on May 30th, 2023
Answer Example
"Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by IKEA."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Marcie's Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Creative Thinking
22. Tell me about a time you thought of a better way to get something done.
What You Need to Know
This is another question aimed at ascertaining how aligned you are with their values and how well you would perform and meet their expectations. IKEA Defines its Key Value of 'Renew and Improve' as "constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge." They go on to challenge their employees to broaden their views.
Written by Kevin Downey on May 28th, 2023
Focus Your Answer On
"We're constantly trying to find better ways to get things done and to bring out the best in ourselves and others. Questions change per position but always focus on how you handled various work situations in the past. So, think about it and be ready to share specific situations that you've been in where you had to use certain skills, such as decision-making, teamwork, problem-solving, communication, etc. Learn something new from someone who's different from you. Come up with ideas. Write them down. Ask why - and why not?! Pick each other's brain. Exchange ideas. Make plans. Make them happen. Invite someone new into the conversation. Share stories about recent trips or discoveries. Get an update on that meeting you missed while you were away."
Written by Kevin Downey on May 28th, 2023
Answer Example
"I had a coworker who was trying hard to explain a new system they'd envisioned for a work process, but they were having a great deal of difficulty communicating conceptually. So I advised them to create a presentation and gave them some tips on how to build it out. They ran with this advice and were able to articulate their thoughts well. Even though our leadership didn't adopt their plans, it helped them better articulate how to communicate conceptually, and eventually, they no longer needed the visuals to get their points across."
Written by Kevin Downey on May 30th, 2023
Customer Service
23. What does your brand of customer service look like?
What You Need to Know
When it comes to finding the right people to deliver their brand of customer service, IKEA states they are looking for answer-finders and problem-solvers who love connecting with people. They are looking for individuals who will capably resolve customer concerns independently to meet their unique needs and expectations and build and retain long-lasting relationships with new and existing customers. "Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people!"
Written by Kevin Downey on May 28th, 2023
Answer Example
"My brand of customer service is to accept the customer as one of the team. I'm a fan of IKEA, and I imagine IKEA customers are as well. So, we're in it together. I would accept all IKEA customers into the fan club and offer them the same respect, patience, and empathy as everyone else. They're a member of the family, they're a friend, and they are home."
Written by Kevin Downey on May 30th, 2023
Diligence
24. We need reliable people on our team at IKEA. How many days were you absent from work last year?
What You Need to Know
Talk to the interviewer about your attendance. If you missed several days of work, offer context. Not all absences will be viewed negatively. If you are sick and contagious, the last thing your leaders will want is for you to come in and put the health of your teams and customers at risk. However, it is important to communicate your efforts to arrive to work on time and how well you manage your time in your personal and professional life. A part of being a diligent employee is ensuring you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot.
Written by Kevin Downey on May 28th, 2023
1st Experienced Example
"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was out sick for two, both accompanied by a doctor's note. Once I was late due to a terrible snowstorm, but I always try to be 10 minutes early for my shift."
Written by Jordan Henry
2nd Experienced Example
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Direct
25. How do you handle situations that could cause you to be late or miss work?
What You Need to Know
This question probes deeper to assess how organized and conscientious your work ethic is. Describe the measures you take to ensure you are prepared for your morning and arrive to work early or on time. Share with your interviewer how you handle unexpected situations that could make you late or cause you to miss work.
Written by Kevin Downey on May 28th, 2023
Experienced Example
"I'm a mom, so I constantly think of strategies to respond to the unexpected. I believe you should always be prepared for something to go wrong. Since I'm constantly strategizing how to react to a problem, I usually have a good plan in place when the unexpected happens. But I make sure everyone on my team knows so that it allows them to adjust things on their end if needed."
Written by Kevin Downey on May 30th, 2023
Answer Example
"I stay calm and composed when issues arise. My dad got rear-ended one time when driving me to school. I texted my friend to see if she could tell my teacher what happened. I explained the situation to my teacher when I got to class. If this happened on my way to work, I would call ahead of time to ensure someone could cover my shift."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Marcie's Feedback
Anonymous Answer
Marcie's Feedback
Discovery
26. What's your favorite food?
What You Need to Know
Regardless of what position you are applying for, a great deal of IKEA's culture is offering sustainably sourced, healthy food options. "Food is important to us. Good food, in every possible way." From sustainably farmed salmon to healthy food options in their store and in-store restaurants, IKEA considers this another way of executing their vision "of creating a better everyday life for the many people. Since our food choices affect our lives and the planet today, tomorrow, and in the future, we offer responsibly sourced food that's tasty and of really good quality. You can get appetizing meals in the IKEA Restaurants, grab a quick on-the-go bite at the IKEA Bistro, or be inspired in our IKEA Swedish Food Market and cook delicious meals with a Swedish twist at home. All, of course, at a really good price."
Written by Kevin Downey on May 28th, 2023
Experienced Example
"My favorite food is the super fresh salmon IKEA gets from sustainable sources. I also like how healthy it is and how it is sustainably farmed. I also love their meatballs."
Written by Kevin Downey on May 30th, 2023
Discovery
27. Do you have reliable transportation?
What You Need to Know
In most states, it is illegal for an interviewer to ask if you have a car, which can create bias against your socioeconomic status or cause the interviewer to unfairly question your reliability. However, this rephrased question seeks to reveal the same information without asking it directly. There is no need to over-share by explaining how you plan to get to and from work. Simply tell the interviewer that you have the means to get to work consistently and on time.
Written by Kevin Downey on May 28th, 2023
1st Answer Example
"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."
Written by Jordan Henry
2nd Answer Example
"I take public transit; however, I find it very reliable. I was late to work only once last year, and that was due to a snowstorm that stalled all of our employees' commutes, including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Marcie's Feedback
Diversity
28. At IKEA, we value diversity, inclusion, and equality. What makes IKEA stand out to you as a great place to work?
What You Need to Know
This question aims to assess your level of cultural competence and whether you can collaborate with their diverse teams and effectively represent the company's ideals. "An inclusive workplace is a better workplace. At IKEA, everyone has a home. To us, your uniqueness is an asset. When you come and work for us, we want you to bring your whole self: the bits you're proud of, the messy and complicated bits, and the bits that haven't yet had a chance to shine. As a co-worker, we don't want you just getting through the day. We want you to thrive. And of course, we want you to stick around, because we're planning on doing great things together!"
Written by Kevin Downey on May 28th, 2023
1st Answer Example
"The 50/50 gender balance is extremely important to me. I enjoyed reading the information on your website about how IKEA has achieved a 50/50 balance so far and their plans for the future. It's clear that they take their values seriously and implement strategies to care for their employees at every level of the business, so I'm very excited about the possibility of working here."
Written by Jordan Henry
2nd Answer Example
"I appreciate that IKEA is so transparent about its goals for diversity and equality, from the 50/50 gender balance to the fact that their medical plan covers gender reassignment surgery. I'm excited to work for any company that values its employees as individuals with unique needs."
Written by Kevin Downey on June 1st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
EQ
29. When was the last time you failed at something?
What You Need to Know
The best way to answer questions regarding professional failures is by taking ownership of them. Don't hold back or act insecure when sharing your failures. Take ownership of them. No one can hold over you what you already own. And, if you share your failures and what you've learned from them, then there's no reason this will hold anyone back from hiring you. This presents you as an asset rather than a liability. The more you learn, the less likely you are to repeat the mistakes you make in the future. Everyone has setbacks, but what we learn from them shores up a greater likelihood of success.
Written by Kevin Downey on May 29th, 2023
The Goal
Taking ownership of your actions shows you embrace IKEA's key value of giving and taking responsibility: "We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development."
Written by Kevin Downey on May 29th, 2023
Experienced Example
"If at first you don't succeed, right? It's true. If you're not failing on occasion, you're not trying. I suppose I do what anyone else would do - learn from my mistakes and keep at it until my success rate increases. The last time I failed, my goal was to finish a project three days before the deadline, but I finished with only a day to spare. But I'm getting better."
Written by Kevin Downey on June 1st, 2023
EQ
30. How do you maintain a balance between your work life and home life?
What You Need to Know
IKEA advertises that they want their employees to feel at home when working with them, as feeling at home is integral to their culture and brand. "A balanced approach to mental well-being helps us get the most out of life, and we believe that starts at home." They even did extensive research and established five key areas of home life: "Rediscover the importance of meaningful relationships. Cultivate your relationship with nature at home. Declutter your space to achieve comfort and calm. Establish good daily routines for relaxing at home. Create the perfect conditions for self-improvement." Take the five keys and consider how you can use them to balance your personal and professional well-being.
Written by Kevin Downey on May 29th, 2023
Why the Interviewer Asks This Question
How balanced your personal life is with your professional life can offer clues whether you'll be able to function productively in both spheres, leave your professional life at work, and not bring issues concerning your personal life to work. How you answer will offer insights into how sustainable an employee you are. Someone whose balance is off could potentially disrupt the productivity of their teams and potentially burn out on the job. Consider these points when answering this question.
Written by Kevin Downey on May 29th, 2023
Answer Example
"I'm pretty organized with my time and value the effect a clean and orderly space has on my psyche. I just want to feel harmony in everything I do. I want to feel at home wherever I am, and the harmony I feel at home can be reached anywhere by keeping my spaces organized at home, at work, and even in my car."
Written by Kevin Downey on June 1st, 2023
Experienced Example
"I consider myself a very emotionally intelligent person and am aware of anything that could potentially cause me undue stress, and in most circumstances, that can be avoided with a little preparation. So I prepare for each morning the night before, just as my meals are planned the week before. I am very proactive and rarely experience stress. As a result, I consider myself a rather well-balanced individual, at home and work."
Written by Kevin Downey on June 1st, 2023
Experience
31. Depending on the position, retail experience is preferred but not essential. Do you have any retail or sales experience?
What You Need to Know
At IKEA, the job descriptions for most customer-facing roles state that one year of sales or customer service experience is preferred. But strong social skills, emotional maturity, empathy, and patience are more important, as is a passion for home furnishings and sustainable living. Describe your retail experience or any experience you feel makes you well-suited to accomplishing the tasks and assignments of an IKEA retail coworker.
Written by Kevin Downey on May 29th, 2023
1st Experienced Example
"I started working in retail about four years ago and have grown to enjoy it. My favorite part of working in this industry is that there are always new problems to solve, so it keeps my mind engaged. I also enjoy learning new things, so I'm excited about acquiring more knowledge about IKEA products so I can confidently share that information with customers."
Written by Jordan Henry
2nd Experienced Example
"While I don't yet have any retail experience, I'm excited to get started! I have a firm grasp of customer service; for the last two years, I've worked at an IT call center, helping clients with computer issues. Even though it's a very different industry, the essential qualities of good customer service are consistent -- a positive, helpful attitude; deep knowledge and the ability to confidently communicate that knowledge with customers; and the ability to prioritize to find the most efficient way of solving a problem or accomplishing a task. I think my experience has made me very well-suited for a job at IKEA."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Leadership
32. How would you describe your style of leadership?
What You Need to Know
Whether you have been in an official leadership position is less relevant here than how you approach your work. If you lead by example, take charge of your career and professional development, and have a strong work ethic, showcase that in your answer. As IKEA advertises on its website, "We see leadership as an action, not a position. We look for people's values before competence and experience. People who 'walk the talk' and lead by example. It is about being our best self and bringing out the best in each other."
Written by Kevin Downey on May 30th, 2023
Experienced Example
"I lead by example from a place of integrity and according to my values, many of which are shared by IKEA. That's what attracted me to the company in the first place. I've worked in environments that felt more like selective popularity contests or cliquish clubs. Too often, I see leaders exploiting others' weaknesses, which is the antithesis of my philosophy. I believe in promoting everyone's strengths, collaborating, learning, and growing together. Build each other up, and reward for merit."
Written by Kevin Downey on June 1st, 2023
Leadership
33. At IKEA, we firmly believe in grooming our employees into management roles as they show potential. Are you interested in pursuing a leadership role with us?
What You Need to Know
This question aims to identify your leadership potential and career interests or growth opportunities you may not have considered. IKEA may have more availability for certain positions, and how you answer could help them place you in the company where there may be a greater need than the position you are applying for. One of IKEA's key values is to "Accept and Delegate Responsibility, which means that our leadership team is constantly on the lookout for coworkers who show a willingness to learn new things and take on new responsibilities. We promote coworkers who show potential and surpass expectations."
Written by Kevin Downey on May 30th, 2023
Focus Your Answer On
Whether pursuing a leadership position conducive to your career goals, or you are simply interested in the work culture and the environment and are more interested in becoming the best you can be in the position you are applying for, your answer should sincerely convey that you are interested in long-term employment with IKEA and want to grow with their company. But if you are interested in the leadership opportunities they offer, focus on the value propositions they post in their leadership recruitment efforts.
"We know that when you grow, IKEA grows too. At IKEA, your qualifications and experience do not put a ceiling on what you can achieve. We want you to take up the challenge of a job you know nothing about. If you take the lead, you'll get all the training and support you need to drive your career wherever you want to take it. Some 88% of all IKEA managers were promoted from within."
Written by Kevin Downey on June 1st, 2023
1st Answer Example
"I've been looking for a work environment like the one at IKEA for a long time, so if all goes well I expect to stay here for many years. Of course, I'd be thrilled to be considered for leadership or management positions in the future, especially since the leadership model here is based on mutual respect, delegation, and leading by example."
Written by Jordan Henry
2nd Answer Example
"I would be very excited about obtaining a role in leadership within IKEA in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Management
34. What type of manager brings out the best in you?
What You Need to Know
This interview Question aims to determine how well you would work with their managers and whether you identify with and embrace their leadership model. Talk to the interviewer about positive relationships you've had with previous managers. Describe what made these relationships unique and how they align with what you are looking for in a relationship with your leadership. This will further affirm that you have carefully considered why you are pursuing this opportunity and feel it is the right fit for you.
Written by Kevin Downey on May 30th, 2023
Focus Your Answer On
IKEA advertises that their managers act according to their values, creating an atmosphere of well-being and expecting the same of their coworkers. "All managers must ensure that the coworkers they lead understand their responsibilities. All coworkers have an active duty to ensure their behavior supports compliance with, and the spirit of, IKEA. We must always use our sound judgment and our common sense. In the course of your daily work, you may face difficult situations. If you are in doubt about any of your actions, simply ask yourself, will it reflect well on the IKEA Brand? If the answer is "no", do not do it. Whenever you are uncertain, always be transparent and ask your manager for guidance. In order to sustain an open culture of inclusiveness and honesty, our way is to be transparent and discuss or report to one of our nearest managers, or, if needed, any higher level manager, so that any matter can be dealt with in a straightforward way."
Written by Kevin Downey on May 30th, 2023
1st Experienced Example
"I'm grateful to have had great managers throughout my career, but my most recent manager stands out as the best. She knew exactly what each of her employees was working on, but she was never guilty of micro-managing. I always felt empowered to do my work but free to ask for help or feedback if I felt stuck. Her enthusiasm for the work was contagious; if a coworker was having a bad day, she always had a kind word or a positive spin on the situation that turned the energy around. She's the exact kind of person I love working for."
Written by Jordan Henry
2nd Experienced Example
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in. I also appreciate strong communicators. I feel the strongest communicators are the most confident in their abilities and the most trusting."
Written by Kevin Downey on June 1st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Performance Based
35. Tell me about the last time you realized you'd taken on too many responsibilities.
What You Need to Know
It is common when wanting to develop yourself professionally and being committed to contributing to the team, to at least once take on more responsibilities than you can manage in a given period. This question aims at determining how far along your professional development is. Your answer will provide insights into your ambition and your time management skills. As Monica Keaney, IKEA's Sustainability manager, says, "The main thing is not to bite off more than you can chew. Whether you want to do something differently at home or in your community, the key is to start small... but stay ambitious."
Written by Kevin Downey on May 30th, 2023
Experienced Example
"Early in my last job, I was eager to prove my abilities and show I was a clutch player. So anytime our leadership needed volunteers, I stepped up. That was the first time I bit off more than I could chew. As soon as I realized this, I spoke with my supervisor, hoping to delegate or share some of these responsibilities with others. They offered me both, and since that day, I've dramatically improved and built out my time management skills."
Written by Kevin Downey on June 1st, 2023
Performance Based
36. Give me an example of a time you went above and beyond.
What You Need to Know
IKEA's core values focus on initiative, innovation, and accepting and delegating responsibility. "Enthusiasm, togetherness, and a 'get-it-done' attitude is what our culture is built upon. We're optimists, constantly looking for new and better ways to do things." They are looking for candidates who accept responsibility for their commitments, strive to go beyond your day-to-day obligations, and identify better ways to accomplish their tasks.
Written by Kevin Downey on May 30th, 2023
Focus Your Answer On
Anytime you are faced with a question about going above or beyond or going the extra mile, it is an evaluation of your work style and work ethic. Your answer will indicate how often your performance standard exceeds expectations. It is best to choose an example that showcases how you always go the distance. Convey how your status quo is always going the extra mile. This is the time to shed light on everything you have to offer. If you don't over-share your accomplishments, how will they know they should have hired you?
Written by Kevin Downey on May 30th, 2023
1st Answer Example
"At my last job, I had an idea about how to standardize and organize the stockroom so that things moved more efficiently. One week, I spent my evenings after work coming up with a solid plan that I thought I could implement in during one shift, and then I took my idea and plan to my manager. She thought the idea was good, so I asked if I could use one of my upcoming shifts to put my plan into action, and she agreed. After that, things moved much more efficiently in the stock room, and my coworkers appreciated how much easier it was to find everything they were looking for. It allowed us to focus on what our customers needed on the sales floor."
Written by Jordan Henry
2nd Answer Example
"Last week, I noticed that my manager had not completed the schedule for the following week. Some staff complained that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Problem Solving
37. At IKEA, 'We Love Challenges' because they push us to achieve more. What challenges or problems have you encountered and solved at work?
What You Need to Know
Ingvar Kamprad, the founder of IKEA, was famous for taking a "no-nonsense" approach to everyday problem-solving and was quoted as saying, "Most things still remain to be done." He was excited by the knowledge that new challenges were always waiting around the corner. IKEA celebrates challenges as opportunities. Talk to the interviewer about how you react to challenges when they occur. Describe a difficult problem you worked through while on the job and when you pushed yourself beyond the limits of your comfort zone to overachieve.
Written by Kevin Downey on May 30th, 2023
Experienced Example
"Creative problem-solving is one of my natural talents, so I feel energized when I meet a challenge at work. When I worked at a smaller, family-owned retail shop a few years ago, the owners realized that they needed a system to perform a yearly inventory but didn't know where to start. It was a big challenge because we needed to figure out how to use our limited resources and workers to complete an inventory of the entire store before the shop opened for the day. I came up with a plan to split the store into sections, like a grid, and assigned each of my coworkers a 'grid section' to work on. Everyone had to come in early in the morning, but I tried to make it as fun as possible by bringing in coffee and breakfast from a local restaurant."
Written by Jordan Henry
Answer Example
"I agree with the philosophy that big challenges are opportunities for big ideas -- that's an encouraging perspective, and it makes me excited to think about working for a company that values challenge and creative problem-solving. At my last job, my managers always seemed tense and frustrated when they encountered problems, so it would be refreshing to work at a company like IKEA that has such a positive outlook on challenges."
Written by Jordan Henry
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Ryan's Feedback
Anonymous Answer
Marcie's Feedback
Salary
38. What kind of salary are you aiming for?
What You Need to Know
Most job postings at IKEA reveal the flat hourly rate for each position. But they also advertise, whether you're part-time or full-time, that they offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discounts, autism coverage, parental leave, pet insurance, education assistance, and more. However, many benefits are only available to those who maintain a schedule of 20 or more hours a week.
Written by Kevin Downey on May 30th, 2023
Focus Your Answer On
If they make you an offer and ask if you would be willing to accept their hourly rate, you can certainly ask them if it is negotiable. If they inform you that their offer is non-negotiable, feel free to ask them some questions. Inquire how many performance reviews there are each year and if each review grants eligibility for a pay increase. Ask if there is a percentage cap per each increase. Ask what the ultimate wage cap is for your position and what the wage cap is for any other positions you might grow into. Asking such questions can give you tangible ideas of whether they can meet your goals and expectations in a reasonable timeframe. Asking such questions shows you have your eyes on the big picture, ask lots of questions, and have a strong sense of your professional worth. You also want to show that you take time before making any rash decisions. But you don't want to take too long before informing them whether you'll accept their offer. This may incline them to offer you more if they decide you're a candidate they don't want to risk losing.
Written by Kevin Downey on May 30th, 2023
1st Answer Example
"You offer a generous starting minimum wage, and the benefits package looks amazing. I hope to take on 20+ hours per week. May I ask, is the set starting rate negotiable?"
Written by Kevin Downey on June 1st, 2023
2nd Answer Example
"I appreciate how transparent IKEA is about their compensation and benefits packages. All the information I need is right on the website. I'm looking forward to the chance to eventually hit the 20+ hour per week mark and take advantage of the amazing tuition assistance program. I was also curious how frequently pay increases happen and if there is a pay cap for this position?"
Written by Kevin Downey on June 1st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Marcie's Feedback
Teamwork
39. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
What You Need to Know
IKEA celebrates collaboration and encourages its teams to overcome challenges together. "At IKEA, we like people who like to challenge things. And together, we find better ways to make things better for others. We believe in people and in the power of when people work together, lead by example, find better ways, and get things done. This has nurtured a unique culture that every day inspires, challenges, and empowers people across the globe to make life better for more of the many. In all our collaborations, it is important for us that we share values and the belief in people. That brings out the best in us and our collaboration."
Written by Kevin Downey on May 30th, 2023
How to Answer
This question is designed to determine if you can function well in a non-competitive environment. It will also help them identify if you are competitive by nature and singularly focused on your own goals, as opposed to the goals of your teams. Think back to a time you found yourself supporting the team effort, despite the efforts of those who were focused more on their own goals and competing against you. Keep things positive. Show the interviewer that you are willing to rise to any challenge and consistently push yourself to perform at your best while focusing on the team effort.
Written by Kevin Downey on May 30th, 2023
1st Answer Example
"My current sales position is highly commission-based, so it is a competitive environment. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Written by Kevin Downey on June 1st, 2023
2nd Answer Example
"Last year, I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. There were contests, of which I won 7 of 12 contests. I won an iPad, cash incentives, and concert tickets. I learned to put my all in and came from it more so from the perspective that I was competing with myself. Having said that, I am looking forward to a more collaborative environment. It feels healthier and friendlier to me."
Written by Kevin Downey on June 1st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Marcie's Feedback
Teamwork
40. When onboarding in a new job, how do you earn the trust of your teams?
What You Need to Know
It is natural to want to prove yourself and start contributing immediately when hired into a new position. However, this is the time to exhibit your soft skills, such as building work relationships with your new teams. The people you will be working closely with haven't had a chance to interview you, and some may be wary of anyone new. They've helped build or contributed to building out their systems and operations and likely take pride in what they've helped build. To contribute, you must learn from your teams and respect what has come before you. Learn who each member of the team is, and share who you are and what you have to offer with humility and transparency. Tap into their knowledge, and build trust. Remember, togetherness is at the heart of the IKEA culture. "We are strongest when we trust each other, pull in the same direction, and have fun together."
Written by Kevin Downey on May 30th, 2023
Answer Example
"I approach it as if I was starting over with the interview process. I let all my new teammates interview me, and I interview them back. I create a transparent dialogue, am humble, and try to learn as much from everyone as possible. I show that I am invested in the opportunity by putting in the work in getting up to speed as possible, and through my actions, I try to show that I am trustworthy."
Written by Kevin Downey on June 2nd, 2023
Questions to Ask Your IKEA Interviewer
As they advise on their website, “The interview process is not just about us getting to know you; it’s about you getting to know us. So feel free to ask anything you’re wondering about. Training, opportunities, career development, or perhaps why your interviewer started at IKEA or what they like or don’t like about work. It’s all good.” This is good advice, and by following it, you’ll likely be telling them more about you, your work ethic, and what they can expect from you as an employee.
On their website, they acknowledge that “many of our jobs are quite popular.” This is likely due to being such a widely recognized brand and an award-winning place to work. Typically, for such brands, those they hire are well versed in that brand and everything they do, are invested in the opportunity, and already feel a sense of belonging.
IKEA is a values-driven company. Their culture is built upon their values, and those values guide and define their brand. They expect every employee to embody their brand. Several of their questions will be aimed at determining the values of each candidate and whether they’re aligned with their own. Therefore, asking some questions in the interview to further familiarize yourself with their brand could serve you well in your interview.
The questions you ask will reveal how familiar you are with IKEA and how thoroughly you’ve prepared for the interview. For example, if you ask a question that is answered on the webpage that serves as a step-by-step guide to IKEA’s recruitment process, you’ll reveal that you didn’t prepare as well as you could have and are asking them a question you could have answered yourself. They’ll look at this as an example of your work ethic.
When choosing your questions, phrase them in a way that indicates that you've researched and invested time and effort in this opportunity. Think of it as you trying to determine how aligned their values are with yours. Here are some examples of well-formulated questions to ask in an IKEA interview:
“I saw on your website that you give your employees a degree of flexibility in helping customers and ensuring their experience is a positive one. This no-nonsense bureaucracy-free approach to delivering a good customer service experience aligns with my values and is one of the things that attracted me to this role. But the information online is a bit limited, and I’d like to learn more. For example, your return policy is clear and pretty generous compared to other companies. So, let’s say a customer brings in a dusty box that’s been sitting in their garage for a while, and it’s clear the product has never really been used. They don’t have their receipt because it’s been six months since they realized the desk they started to assemble was too big for their space, and they’re only now getting around to returning it. I’d be inclined to make an exception and allow them to exchange the product or offer store credit without the receipt. Even though this goes against our policy, would I be permitted to make such a judgment call?”
“I have worked in environments where the schedule can be all over the place. I am curious to learn more about how unpredictable and rigid the schedule is here. For example, I saw that IKEA offers generous paid time off/holiday programs granting between 24 to 34 days a year. However, I have also worked for companies that have made it difficult to schedule time off due to staffing concerns, a tightly written schedule, or too many people requesting time off at the same time. I’ve found that kind of competition for time off can be a detriment to the team, especially when you’re being asked left and right to switch your schedule with others so that someone can get the time off they desire, further complicating an already complicated work week.”
“I’ve done some reading on the IKEA effect - that customers are typically willing to pay nearly sixty-five percent more for furniture they’ll have assembled themselves, giving them a sense of pride and ownership. Was this part of the business model, even though IKEA is known for keeping their prices low?”
“How frequently do customers order delivery and ask to have someone assemble their furniture for them?”
“How often do customers complain about being confused by the assembly instructions for their furniture items? Is there a common or recommended, approach to this type of complaint?”
IKEA's Company Culture
Ingvar Kamprad grew up during the Great Depression. Coming from such humble roots, he based his entrepreneurial spirit on the principle that you should be thrifty to make ends meet. Wanting to help his small community and nearby village during those challenging times, he offered low prices while still trying to make a profit for his family. He later founded IKEA on these principles and proclaimed that you have to be innovative, creative, strong, and stubborn to succeed.
Being smart with resources and intolerant of waste, he decided to market his products to frugal and practical people, and offer something of value “to the people of the countryside to create a better everyday life for the many people.” Eventually, expanding beyond the borders of Sweden, he came to change millions of lives worldwide with his offerings, never losing sight of that approach and philosophy, and continues to offer high-quality products at low prices to this day.
But this philosophy isn’t limited to furniture. IKEA is also very food-centric and focuses on offering healthy, natural, and more sustainable food at low prices. They even have a set of food principles, first focused on portions, “Not too much, not too little, but just right.” Their food principles address sustainability for people and planet, more plant-based options, and better animal welfare. They emphasize simple and wholesome natural ingredients, are anti-food waste, and end their principles with food being a source of pleasure, “together we eat better.” They believe in working for the betterment of their community and creating a better everyday life for the many people.
IKEA also wants its employees to bring their unique selves to work. They strive to make their employees and customers feel at home in their stores. This includes casual, functional, no-nonsense uniforms and a casual community approach to customer service. They empower employees to customize every customer service experience until it is just right.
They also foster an atmosphere that differs from other furniture stores. They hope their customers will experience the functionality of their furniture and fixtures in applicable settings while experiencing the no-nonsense functionality of their products firsthand. This also applies to their food; you can try most of their food offerings in their restaurant.
So their business philosophy is based on building and contributing to their community. As Ingvar Kamprad once said, “IKEA is not the work of one person alone. It is the result of many minds and many souls working together through many years of joy and hard work.”
About the Author
Getting hired for a job is never a case of the luck of the draw. If you go into an interview unprepared, you’ll know it, and you won’t fool yourself or your interviewer into thinking otherwise. If you lack the confidence to win that job, it will show, and your interviewer will probably assume you're not interested in working there long term.
If you apply for a job you don’t want, and they hire you anyway, think about what that work environment looks like. You’ll be working with several people who don’t want to work there and will probably underperform. So make sure the job feels like the right fit for you. Pursue it. Justify putting in the effort to win it, and you’ll at least be in the running. If you don’t get hired, learn from your mistakes and try again until you succeed.
I started my management career working for a retail company with an award-winning brand that took an unconventional approach to everything they did. Other retailers would try to figure out our secret formula. Yet, it wasn’t one single thing or something you could hack. It was a philosophy and a way of being. It was a casual place to work with casual, comfortable uniforms and a sense of belonging for employees and customers alike. We valued integrity and stood behind everything we did. It was also a fun place to work and a fun place to shop. I received a lot of applications and resumes since it was also such a popular place to work.
So when weeding out who I should and shouldn’t interview, I looked for consistency. If there were inconsistencies on a resume, I wouldn’t interview them. For example, if someone bullet pointed their skills, and half of the bullet points they closed out with a period, and the other half had no punctuation, I figured that person’s work ethic would likely lack attention to detail, not be thorough, and their performance would likewise be inconsistent. The same goes for the answers they might deliver in an interview.
I’d often ask a candidate what their availability looked like, and if they were willing to work nights. I remember one candidate who told me their availability was wide open. Later, when I asked about their hobbies, they told me they performed in a rock band five nights a week and invited me to come and see them play. With that offer, they told me I shouldn’t hire them because they lied about their open availability and didn’t catch that they’d contradicted their previous answers.
Anytime I interviewed a candidate, I looked for a specific personality. Those I hired were down to earth, had a positive energy, had integrity, seemed on the same page, and answered every question perfectly. In other words, they got it. These were the candidates I knew right away I was going to hire. More often than not, I knew as soon as they turned in their resume or application, or ideally both. They had the confidence that comes with being in their element. They already felt like they belonged there, and I looked at them and knew they belonged… a person who could do the job right and interact with our customers our way. They embodied our values and seemed at home in our environment.
So when preparing for your next job, go the extra mile. If you want to work there, make it happen. Put your all in. When you do this, you’ll go into your interview with confidence, and your interviewer will know right away that yours is going to be a good interview.
Learn more about Kevin Downey