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ICS Limited Interview
Questions

33 Questions and Answers by Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Business     Diversified Services    

Question 1 of 33

When have you had to think quickly in response to sudden change?

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Answer Examples

1.

When have you had to think quickly in response to sudden change?

Sudden changes will occur in the workplace from time to time. Assure the interviewer that you are capable of responding quickly, and professionally, to sudden changes in the workplace.

Rachelle's Answer #1

"I am able to think quickly on the job and I do respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes notice. The changes were significant but luckily I work well under pressure. The presentation went well and our clients were very happy."

Rachelle's Answer #2

"Every day, in my current role, we face last minute order changes which can be very expensive if not addressed immediately. I am very good at thinking on my feet and I do enjoy the challenge."

2.

Typical "corporate culture" is something that we work hard to avoid here at ICS Limited. Tell me about your ideal workplace culture.

Workplace culture is incredibly important since we spend so much of our time at work! Talk to the interviewer about what your ideal workplace culture looks like. Share with the interviewer the factors that would make you want to stay with ICS Limited long term.

Rachelle's Answer #1

"I am seeking a role with an organization like ICS Limited where employees matter. This means fair wages, regular opportunities for continued education, and strong internal growth opportunities."

Rachelle's Answer #2

"I have researched your company through your social media channels, and on Glassdoor. Your employees have really great things to say and overall it seems that you have fun while you work. I am looking forward to joining an organization, like yours, that is upbeat and thoughtful with an eye on helping the community at the same time."

3.

What are your salary expectations?

The best way to discuss your salary expectations are to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

Rachelle's Answer #1

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000 and I would like to stay in the same range or slightly higher."

Rachelle's Answer #2

"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides opportunity for growth."

4.

Clear communication is key to our success at ICS Limited. Describe to me your communication style and why you think your style will be a fit here.

Briefly describe your communication style to the interviewer and be sure to include the ways in which you feel your communications styles align. The interviewer would like to be assured that your communication style is a close match to the communication preferences of ICS Limited.

Rachelle's Answer #1

"My communication style leans more to the formal side. I like to be to-the-point and keep expectations simple to understand. If I had to sum up my communication style in a few words I would say it is concise, clean, and friendly. From the communication exchanges I have had with ICS Limited so far, I believe our communication styles are a great fit."

Rachelle's Answer #2

"My communication skills are very strong. I often utilize written communications as a follow up to verbal communications. They provide a great resource for associates to go back to and reference, plus might answer any questions that come up along the way. I think my style of communication will be a fit here because it's thorough and flexible."

5.

We have many strong competitors. In your opinion, what does ICS Limited do to stand out from the rest?

Before your interview it is important that you not only research ICS Limited, but also their competitors. What do you think that ICS Limited is doing better than any of their competitors? Be positive, compliment ICS Limited on their efforts, and ensure that you do not speak poorly of the competitors at the same time.

Rachelle's Answer #1

"I have researched ICS Limited online and found a common theme when it came to reviews, comments, and news articles. That common theme is surrounding the fairness that you offer your employees. You have strong benefits programs and offer multiple growth opportunities in all business units. This seems like a really positive place to work. I simply didn't see your competitors standing out in that area."

Rachelle's Answer #2

"You are the undeniable giants in the industry. I have been planning my job here since I graduated with my Degree. I now feel that I am ready to really accelerate my career by making this move. There are so many growth opportunities here and that truly excites me."

6.

What is your personal mission statement?

Not everyone has a mission statement or personal mantra just off the cuff. In business, especially when entering leadership, this is an important question to ponder. Do you have a quote that inspires you, or a saying that you grew up with that really resonates with you?

Rachelle's Answer #1

"My personal mantra is that 'people who shine from within do not need the spotlight.' I feel that it is incredibly important to be a humble leader and I take this mission statement very seriously. I want my team to be in the spotlight rather than being the kind of leader that takes credit for good work."

Rachelle's Answer #2

"My personal mission is to give my best 100% of the time. It's important to me that I have a great reputation in this industry through hard work and a positive attitude."

7.

What are you reading right now?

Do you feed your mind on a regular basis? What kind of literature do you prefer and why? Talk to the interviewer about a book that you are currently reading. If you are not currently reading a book - talk about one that has impacted you the most.

Rachelle's Answer #1

"Currently I am reading 'Ego is the Enemy' by Ryan Holiday. It is a book about ambition, resilience and success. I feel that every professional should read it - it comes highly recommended."

Rachelle's Answer #2

"Recently, I have gone through a couple of books on the Audible App including 'How to Win Friends and Influence People', by Dale Carnegie. It's a classic. What type of books do you enjoy reading?"

8.

How do you evaluate success among your team members?

When you are leading a team it is very important to be aware of the level of success that each team member is experiencing. One underperforming team player can drag down the entire group. Talk to the interviewer about how you are able to stay aware of each team members' success.

Rachelle's Answer #1

"I have a very in-depth and successful system for evaluating success among my team members. I check in twice per week with each member of my team. On Monday's - to set our goals together. Then, on Friday's, to discuss any successes and challenges. I have them self-evaluate and then we create a plan for success for the upcoming week. I evaluate their success based on their follow through and willingness to work hard to reach their goals."

Rachelle's Answer #2

"I typically have KPI (key performance indicators) in place to measure the success of each of the members of the team. I also manage our overall success in working together. For example, are we hitting on key initiatives within the department, developing each other for succession planning and having fun along the way!"

9.

What causes you to feel dissatisfied on the job?

Everyone will have their own particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.

Rachelle's Answer #1

"I can feel dissatisfaction on the job when I am not feeling heard or when there is not a mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."

Rachelle's Answer #2

"I have felt dissatisfied on the job when I feel underpaid and overworked. I don't mind working hard at all but I don't like to feel as though I'm being taken advantage of."

10.

Because ICS Limited has a large geographic footprint, we have to accommodate a variety of time zones. Do you have experience working for clients and co-workers in multiple time zones?

Working for a diversified services organization can bring some unique challenges as their global footprint may be vast. Be sure to express to the interviewer that you are able to successfully handle the challenges that come along with a large geographic footprint.

If you have experience working with clients and co-workers in multiple time zones: "In my current position I collaborate with our offices in the U.S., Canada, Scotland, and Finland. It was a struggle at first to always remember what day and time others were working in; however, I now have a great desktop application that tracks this for me so I have quick reference to the information that I need."

Rachelle's Answer #1

"In my current position I collaborate with our offices in the U.S., Canada, Scotland, and Finland. It was a struggle at first to always remember what day and time others were working in; however, I now have a great desktop application that tracks this for me so I have quick reference to the information that I need."

Rachelle's Answer #2

"If you do not have experience working with clients and co-workers in multiple time zones: "I do not have exposure to working around multiple time zones; however, this is something I could pick up on very quickly. With technology these days I am sure I could find some help with a handy phone or desktop application. Also, I am not opposed to working outside of business hours on the occasions where I would need to communicate with a client across the globe."

11.

Tell me about a time when you created a unique idea or solution, and it was rejected by your colleagues. How were you able to bounce back?

Putting yourself out there with new ideas can be intimidating and we all want to be accepted. Talk to the interviewer about how you would handle the feelings that come with having your idea rejected.

Rachelle's Answer #1

"A couple of years ago I made a recommendation for scheduling that would have included some split shifts. The result was less overtime and reduced expenses for the company. My colleagues were unhappy with the idea of split shifts. I was able to see their perspective which made it much easier to bounce back from the rejection. My overall attitude is, you win some - you lose some!"

Rachelle's Answer #2

"I once requested a 'suggestion box' when we were faced with high turnover and employee morale issues. My suggestion was rejected because management thought it would just turn into a complaint box. I was disappointed, but I did not let that deter me from continuing in my pursuit to help find a solution to our turnover issue. Instead, I verbally checked in with the employees, creating a safe place for them to provide feedback and suggestions."

12.

When have you been asked to perform a function or complete a task in which you had little or no experience in doing?

Have you ever had to take on a task or a role that you felt was over your experience level? Talk to the interviewer about a time when you have dealt with this type of situation. What was the outcome, and what did you learn?

Rachelle's Answer #1

"When my manager went on unexpected medical leave for 3 months last year I was asked to step into her position in the interim. I knew the basics but was certainly not trained on the specifics of the role. I was able to take it on successfully by leaning on my team, reading a lot of company manuals, and asking many questions. Once my manager returned she was very please with the progress that I made and I was awarded a promotion."

Rachelle's Answer #2

"I am often asked to perform tasks outside of my wheelhouse. This includes customer dispute resolution and interviewing potential new employees. I am a diverse employee and am happy to take on additional functions."

13.

We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?

To many employers, the number of years' experience is flexible - so long as you have the results to show for the years that you do have. Talk to the interviewer about your major career successes. This is the time to sell yourself. Make no apologies for your lack of years!

Rachelle's Answer #1

"Although I have 5 years' experience vs 8 years' experience I can absolutely do this job well. In my previous role, I was outperforming colleagues who had 12 years of experience. To me, it's all about drive and ability to be a quick study. I have all of these qualities and more."

Rachelle's Answer #2

"Along with my 5 years working in this industry, I have worked in related industries my entire career. Also, I hope that my graduate degree gives me a little boost in experience over the required undergraduate degree."

14.

Tell me about a time when you took the initiative to improve work related procedures.

Have you ever taken the opportunity to present your employer with potential change? Talk to the hiring manager about a time when you took initiative in the workplace.

Rachelle's Answer #1

"I was able to present and implement one specific change in the office this past year. It was a recycling program that I felt was very important, even for our smaller office. We had significantly less waste after my initiative was implemented and I enjoyed seeing others take pride in helping our environment."

Rachelle's Answer #2

"In my previous position, I noticed that our written procedures were not exactly how the employees were doing things. I decided to interview the employees and compare it to the written procedures that management wanted used. We were able to come to a compromise that met all of the safety and quality requirements of the company, but still worked a bit faster and easier for the staff."

15.

At ICS Limited our business portfolio is diversified which can create a challenging management environment. Are you able to effectively manage unrelated business units?

The interviewer understands that with ICS Limited being a diverse organization, effective management between business units can be tricky. Assure the interviewer that you are up for the task by giving a specific example of a more challenging leadership role you have held in the past. Briefly discuss the challenge, your approach, the outcome, and what you gained from the experience.

Rachelle's Answer #1

"My first leadership position was with a land services company. We had multiple business units including services for residential and commercial clients. The largest challenge was maintaining the same level of customer service for the residential customers as we did the commercial customers. It took some additional training and mentoring of our existing staff and over time I was able to create a training manual that could be implemented for all business units. The implementation was a success and our customer service feedback improved significantly. One thing I learned from this experience is that even though your business may have lines drawn in regards to services and offerings, all employees should be trained and treated the same. Continuity in management is incredibly important."

Rachelle's Answer #2

"Yes, I am able to effectively manage unrelated business units. I do this by keeping expectations and support the same, through all units. In my current role we also take the time to socially integrate everyone so that they feel part of a team, regardless of the formal business structure."

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Behavioral
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Phone
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33 ICS Limited Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. When have you had to think quickly in response to sudden change?
  2. Typical "corporate culture" is something that we work hard to avoid here at ICS Limited. Tell me about your ideal workplace culture.
  3. What are your salary expectations?
  4. Clear communication is key to our success at ICS Limited. Describe to me your communication style and why you think your style will be a fit here.
  5. We have many strong competitors. In your opinion, what does ICS Limited do to stand out from the rest?
  6. What is your personal mission statement?
  7. What are you reading right now?
  8. How do you evaluate success among your team members?
  9. What causes you to feel dissatisfied on the job?
  10. Because ICS Limited has a large geographic footprint, we have to accommodate a variety of time zones. Do you have experience working for clients and co-workers in multiple time zones?
  11. Tell me about a time when you created a unique idea or solution, and it was rejected by your colleagues. How were you able to bounce back?
  12. When have you been asked to perform a function or complete a task in which you had little or no experience in doing?
  13. We are asking for 8 years of industry experience and you have just 5. Why do you think you are qualified for this position?
  14. Tell me about a time when you took the initiative to improve work related procedures.
  15. At ICS Limited our business portfolio is diversified which can create a challenging management environment. Are you able to effectively manage unrelated business units?
  16. Because ICS Limited is a diversified organization, we offer a wide range of opportunities for career growth. Where would you like to see your career in 5 years?
  17. At ICS Limited we offer a wide range of products and services. How do you plan to positively impact our business, if hired?
  18. Have you ever been employed through a company merger or acquisition? If so, tell me about your experience.
  19. ICS Limited puts a lot of focus on our local and global impact so we seek to hire those with the same values. What do you know about our company values, and how do they align with your personal values?
  20. Tell me about a time that you have helped a co-worker accomplish an important goal.
  21. How would you describe your work ethic?
  22. After receiving information from your supervisor, how do you ensure you properly communicate this information to your team?
  23. Describe your working relationship with your previous or current colleagues.
  24. When have you had to be extra thorough in completing tasks?
  25. When have you shown great integrity at work?
  26. Do you believe you are a leader? When have you led a team?
  27. How do you prioritize multiple projects when they all seem equally important?
  28. What would you do if a client asked you about a product or service and you were unsure of the answer?
  29. How long have you been looking for a job?
  30. Have you ever worked in a cross-functional environment?
  31. Do you have any questions for me about this position?
  32. Why do you think you will be successful in this role with ICS Limited?
  33. How has your post-secondary education prepared you for this job with ICS Limited?
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