What publication tools do you have experience working on during your time as a technical writer?

"For document processing, I would consider myself on expert on both Microsoft Word and Adobe FrameMaker. I have received extensive training on both programs. I also would consider myself very fluent in Microsoft Visio for creating robust diagrams within my projects. A newer system that I have been learning over the past two years is Calameo. My current organization utilizes the site to share my departments online through interactive publications."

On top of the basic word processing tools, your interviewer will be looking to hear that you have familiarity with some of the various diagramming tools, online content management tools and other digital publishing tools. Be open and honest with what you are experienced with and don't hesitate to point out where you may be inexperienced, as long as you can point out that you are willing and able to learn new tools of the trade.

"Having been in the technical writing trade for almost 20 years now, I sure have seen an array of great advancements in technology that has bettered my work over time. Other than the basic processing tools, one of the unique tools that I have mastered is Sublime Text. This HTML editor is used to write the basis of our website and technical documents online and I have received a lot of training on utilizing the system. With my experience on this system, I feel like I could flawlessly learn and master other HTML editors here at Hyland Software."

What SDLC models are you familiar in working with?

"During my training in software engineering and in my early career, the waterfall model was the standard. In this model, each phase of the development process happens in a set order and projects using this model are easily managed. But over time, as the development projects that I have led have become more complicated and intricate, I have implemented the spiral model. This model has allowed the ability of end users to give feedback early on and often during development and helps to build a more customized product to our customers."

As a software engineer, you are very familiar with the software development life cycle. For this question, your interviewer is looking to hear what models you have worked on in the past. While there isn't necessarily a right or wrong answer to this question, try to show your flexibility to working with different SDLC models by bringing up your past experiences. Then, show you have knowledge of different models like the waterfall model or agile model. It is also a good idea to use this question as an opportunity for you to learn more about Hyland Software by asking your interviewer which model they work off of.

"In my current position with XYZ Company, my department utilizes the agile model in development life cycle. Since our products are so tailored to the needs of our customers, we get a working product very early on in the process and then I work hand in hand with customers to fine tune the software moving forward. It is a very effective model that has built a great reputation for our software among customers. I also have familiarity working with the iterative model and it has similar advantages to the agile model. If I were hired here at Hyland Software, can you expand on what models you use here in your software development life cycle?"

Here at Hyland Software, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?

"As a test engineer, I take great pride in my role of ensuring that systems go out to consumers as error free as possible. In my current role, I take the time to learn all of the system specifications that are laid out by our design engineers and customize my testing to follow those specifications."

As an experience software testing engineer, quality assurance should be ingrained in your brain and your interviewer is looking to get a sense of your personal feelings towards it in your work with this question. In your answer, be sure to highlight QA's importance in reducing errors, maintaining specifications, testing failure parameters and preventing defects from occurring. In the end, make sure that quality is your mantra in the eyes of your interviewer by giving an example or two of how you put QA in the forefront of your work.

"In my work throughout my career, quality assurance in my testing was an every minute of every day job on my part. While creating effective testing processes on new software is extremely important in following QA protocols, the recording of defects, issuing of reports and assisting the designers on fixing issues are equally important parts of the process that I'd love to let shine here at Hyland Software."

What unique values can you bring to Hyland Software in your user experience design skills?

"I have really taken pride in my ability to add value to the business needs of the customers that I work with. During any design project, I take the time to work with end users to find their wants and needs out of the program. Then, as I create the UX design, I keep their needs at the forefront and do anything possible to exceed their expectations."

While your interviewer has shown confidence in your technical abilities to succeed at Hyland Software as a UX designer, this question is helping them gain insight into your ability to see the big picture in the work that you do. As you think about the unique personal values that you would bring to the role, try and paint a picture of your work tying to the end user and how you can help make it more productive, enjoyable and satisfying for them.

"As you can see from my resume, I have formal training and experience in user experience research and I know that this would benefit the work that I would be doing here at Hyland Software if hired for this position. I pursued this additional training in my career because of my passion for the customer journey in the programs that I design."

How would you say that you would help bring sound data governance philosophies to this role at Hyland Software?

"In my current role, I work under a very strict set of data governance principles that were developed by our team. The principles outline set processes that I follow in all data conversion processes for our new software. In the end of all projects, our data governance principles help ensure sound data storage processes and data security for our end users."

This big picture question will allow your interviewer to get a sense of how you understand that your work will benefit the greater good of Hyland Software through following repeatable processes to maintain consistency in your work. When you talk about your experience and methods that you would help bring to table in this role, maintain a focus on minimizing risk and reducing costs for the organization.

"If hired for this role, I would love to help develop and abide by documented processes in data conversion to ensure solid data governance in the projects here at Hyland Software. In the work I've performed in the past, I've developed conversion and end reporting processes that helped ensure 100% accuracy in the software being developed. With these processes in place, we could rest assured that corporate risks were as minimal as possible in our products."

What programming languages would you consider yourself fluent in?

"From the start of college, where software engineering grew into a passion for me, I've become very fluent in Java, JavaScript and C++. My current role has me working primarily with C++, but I pride myself on my ability and passion to learn new programming languages and would be able to do so if hired for this role with Hyland Software."

While this question gives your interviewer insight into the diversity of your programming language experience, they most importantly want to know that you are adaptable and able to learn on the fly if needed. Talk about the different languages that you consider yourself fluent in and, if possible, do as much research into Hyland Software as you can prior to your interview and try to speak to the specific languages that they work with.

"During my training to be an engineer and then in my current role since graduating, a majority of my experience falls within Python. My current role delves deeply into artificial intelligence and Python is awesome with this advanced technology. As I understand it from talking to another engineer here at Hyland Software, a requirement would be for me to learn Scala. Though I haven't worked directly with Scala, I believe my experience and willingness to learn would have me up and running in no time if hired for this role."

In our consulting services here at Hyland Software, we often have to work with people who aren't very tech savvy. How would you handle a situation like this if hired for this role?

"In my days in software sales and consulting, I've found that the best approach with clients is to always discuss things in terms of their business results as opposed to the processes involved. I've found that clients aren't interested in how a software program works to pull information out of a data table. They want to know the steps they have to take to successfully pull the relevant information to them in their work and I try to focus my efforts on that. If I get the sense that a certain person has a good understanding of the software, I don't hesitate to brag a bit about the creative programs that were designed behind the scenes because they can definitely show appreciation for that."

When working onsite with clients on new software and new technologies, most front line employees working on the new system won't have the technical acumen that you possess. Because of this fact, your consulting services will have to be performed in a fashion that is easy to understand for the clients. Give your answer a personal touch by explaining your ability to work with clients on a one-on-one basis and customizing your approach with them based on their level of knowledge. From a high level, then talk about certain techniques that you've found to be useful in the past.

"Having a lot of experience doing this in my time consulting and training with external customers, there are many tools of the trade that can be implemented. I always avoid technical jargon and use wording that makes sense to a client to explain technical processes. I find that customers appreciate the use of meaningful analogies and presentations that have a lot of visuals to help understand new processes that we will be working with."

Talk about a successful training program that you had the opportunity to design and implement. What do you feel were the keys to success for the program?

"Two years ago in my current role, my organization was putting a new educational tool out to elementary school teachers to help organize their lesson plans and I was tasked with creating both an online training module and an in-person training for new customers. Looking back, I'd say that the biggest key to success for this training program was the consideration of the work style of the teachers that would be using the program and then creating a program around those work styles. To do this, I conducted significant research on school teachers and it was determined that online training modules were the preferred method for training. I also would be tasked by some districts to do in person training. This provided a very unique opportunity for me to develop two unique, yet similarly focused, programs."

If hired for this role at Hyland Software, you will be looked upon to design new and innovative training programs for end users of the companies products. To gain insight on how you would do this moving forward, your interviewer is giving you the opportunity to talk about a past program that you created that ended up being a success. As you talk about that program, make sure to hit on what you feel was a key to success for the program. Some things to potentially keep in the forefront when answering would be considering expectations of the customer, thinking about the work style of the end user and thinking about how to motivate others during the training.

"With my current organization that is a large healthcare employer, I created a training series that focused on patient safety for our staff that were directly in patient care areas. For it to be a success, the biggest key was to make the program fun and interactive for our staff. If you know the healthcare industry, safety has been drilled into the heads of staff throughout their whole career and if this new training wasn't fun and interactive, it would've been just another training in the eyes of staff. Upon rolling out the training six months ago, me and my staff received rave reviews from our staff and their leaders and we look forward to continuing this training with all new staff that is hired."

If you were confronted with a time where you wouldn't be able to meet a deadline here at Hyland Software, what steps would you take when you made that realization?

"In my current position, I am very used to handling multiple tasks and projects on a day to day basis. Last year, my team was tasked with what started as a low priority project. After assembling a team to initially discuss the details and set a deadline for completion with our management, the project unfortunately fell off the radar of everyone on the team with many more high priority projects coming up each week. As the initial project's deadline was within a week of being due, our CEO reached out to me for a progress report. I immediately took full responsibility for letting this fall off the radar and I ensured our CEO that we would have an updated timeline set by the end of the week. In doing this and completing the project to his satisfaction, this was really the tipping point in our department moving forward utilizing a detailed project management tracking system. To this day, I can't say enough about how appreciative I am about utilizing this awesome system. Moving forward, you can rest assured knowing that I take full accountability for my actions and do what is necessary to communicate new expectations and meet them fully."

At some point in any person's career, the inevitable happens and an important deadline needs to be missed. With your interviewer fully understanding this fact, they are solely interested in how you react to this situation and what you do to make the situation right. In your answer, focus on the refocused planning and communication needed while also avoiding blaming others for the situation. Your interviewer holds accountability as a desirable virtue, so be sure to take accountability for actions in your response.

"Having been in this situation before, I would first sit down to gather all the facts possible in the situation. What was the deadline, why wasn't it met and what can be done are all important questions moving forward. From there, communicating to all key parties is extremely important and doing so in a timely manner is critical. In this communication, taking accountability and setting new expectations for delivery in a concise and tactful manner will most often put stakeholders at ease and allow for successful completion."

How do you ensure that you have a healthy work-life balance in your career?

"As I am passionate about my career as a UX designer, I am also passionate about my family. Any moments outside of work are spent coaching my kids traveling baseball teams in the summer months and then spending as many weekends as possible on the ski slopes. These activities help keep me active, physically fit and keep my mind centered on what it truly important in my life when work weeks get stressful."

In the fast paced world in software and technology development, heavy work loads and potential on-call duties have created a lot of burnout in professionals. Your interviewer is looking to hear that you are cognizant of the risks of burnout and that you do what is necessary to maintain your own personal health and well being and that of your family as well. While you can use this time to talk about personal interests or hobbies outside of work, try to focus on how these items help keep you refreshed for the work that you'll be doing for Hyland Software.

"Having watched many of my senior colleagues over time suffer from work burnout that has caused marital issues and health issues, I make it a priority to maintain a healthy balance between my work and my home life. My free time is spent in the outdoors with my wife, whether that be on the lakes and rivers fishing or biking around town. I consider myself fortunate to be considered for a position here at Hyland Software because I know that you put a focus on your employees maintaining this healthy balance because the organization realizes how important this is to be productive."

How do you measure the success of a data integration project?

"With any large data integration project that I have managed in the past, success starts with setting realistic yet high standard goals for the project. To do this, I need to make sure that I get input from all key stakeholders in the project. With a recent project, we measure our success in a few different ways. Because of the need set forth by our sales force to be more competitive with our competition in the market, we measured timeliness of the system pre and post integration. Then, to measure the financial impacts of the project, we measured our end of project costs versus what was budgeted. Because our goals were measurable, it was easy to see that the project was a huge success."

Similar to evaluating any project, measuring the success and impact of any data integration project should rely on goals that were defined at the start of the project. In your answer, be sure that you speak about the consideration for the people involved in the project (i.e. customers, sales, IT, engineering) and how success was measured in their eyes. Another great point to touch on in your answer is using the SMART method for setting goals to assure that they are specific, measurable, attainable, relevant and time oriented.

"I think that I can best demonstrate this by talking about a recent data integration project we worked on in creating new banking software. At the beginning of the project, we clearly defined the end goals of the project in the data we wanted converted with a set deadline for completion. Our design team added their expectations on their desired workflow following the data conversion. One integration was complete, our goals were easily measured for the project to be considered a success."

How do you feel that your prior experience would benefit you in a training role here at Hyland Software?

"As you can see from my resume, I have extensive business training experience in my current role I've been working in for the past eight years. In this role, I travel onsite to the locations of our customers to train staff on our products and how to use them in a healthcare setting. My business education and training background has prepared me to create effective training programs and be a natural leader in front of others. If fortunate enough to be hired for this position, the initial hurdle that I would have to overcome would be to learn the software I would be training people on to be able to talk about the features and benefits in the presence of customers."

When Hyland Software rolls out new software to their customers, they rely on this role to train end-users on utilizing the new software. Successful candidates can come from either a focused technical role and learn how to effective train people or they can come from formal business training background and learn the software aspect of the job. Either way, be sure to project success in this role by talking about your ability to be an effective trainer in this role based on the experience that you will be bringing to the table if hired at Hyland Software.

"Having been in software industry for many years now, I bring a great amount of technical knowledge surrounding usage of programs and training end users. With a majority of my experience being on the sales end of the software business, a transition into the training side would be very natural for me as I have the ability to speak at great lengths about the technical aspects of a program in a manner that the everyday user can understand and appreciate."

If hired for this position here at Hyland Software, would you be comfortable handling overall project manager responsibilities for new software development?

"Looking to join the team here at Hyland Software directly out of college, I feel very confident in my abilities to manage the entire scope of a new development project. I have leadership experience as my campus' president of the software engineering club. In that role, I developed skills that would help me utilize staff and resources in the best way possible. During my internship, I was exposed to the planning stages of new projects and I have a very good feel of estimating the budget and length of time needed to have a fully functional system."

As a skilled software engineer, you have all of the necessary tools in your bag to be a successful engineer at Hyland Software. This question is allowing your interviewer to get a better sense of your project management skills and people skills if you were to join the team at Hyland Software. In your answer, talk about your ability to estimate the time and cost of a project, the staffing needed and the overall scope of planning for a particular project. If you have direct experience in being the lead on a large development project, be sure to discuss that experience with your interviewer.

"I would absolutely be comfortable if tasked with project manager duties here at Hyland Software. In my last two roles, I have led successful projects that started with great planning and budgeting process and went through to completion with great people and processes in place under my leadership. While it's not a regular duty for me in my current role, I always welcome leadership duties."

What is one thing that really tests your patience when dealing with your coworkers?

"As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."

While on the surface this question may seem like your interviewer is trying to get you to talk negatively about a situation, it is really more of a test to see what can potentially drive you crazy on the job in a team atmosphere and how you handle those situations. In your answer, be honest about your pet peeves when it comes to coworkers and do so in a positive light. Then, expand on your answer by talking about how you handle those situations."As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."

"Having been raised in a rural farm setting, I have always been a stickler for being on time and holding meetings to set lengths of time. While watching people show up late for meetings has bothered me internally because of how I am wired, I don't let it bother me on the exterior. We are all very busy in our lines of work and showing up a few minutes late is only normal from time to time."

What do you consider to be a good litmus test for when you would automate a test process for a new system versus testing manually?

"Having been in automation in both manufacturing for many years and now software for the last three years, a common misconception among people is that automation can help improve any situation and that couldn't be further from the truth. The amount of time, effort and resources that goes into an automation process makes it ideal for repetitive tasks and tests that have multiple data sets. If a testing process calls for unique and one time process, it would make the most sense to run that process manually."

As your role with Hyland Software will look to help further their automate testing processes for new systems, you will need to have a good sense for when automation makes sense and when it does not. Reiterate your sense for this to your interviewer by sticking to the high level response that repetitive tasks, as are common with large software companies, are prime candidates for automation whereas one time test cases are not.

"I"n my current position, most of the automation testing that I design is in program sanity testing. These automated tests work great because they run on similar systems following changes in code to ensure that no bugs remain in the system. If our group of engineers are working on unique, one off type projects, my automation processes are not utilized."

What skills do you use to cope with the day to day stress and pressure on the job?

"Where many others get overtaken by stress to the point that they can't function in this field, high pressure situations sharpen my focus and that helps me work through them with ease. Last year, I was assigned a high priority, short notice project for a high profile customer. My manager gave it to me because of my proven success in those situations. From the start, I created a timeline for completion and mapped out a plan to make it happen. While staying in communication with my leaders and the client, I was able to create a great system update in just a few short weeks."

In modern technology industries, consumer demand has led to high volume of work and high pressure situations to work on tight deadlines. To prove that you are able to handle high stress, high pressure situations on the job, your interviewer is looking to hear first hand how you handle this type of environment in your own words. As you answer the question, try to turn potential perceived stress into a positive by highlighting your personal skills that enable you to perform well in those situations. If possible, try to use specific examples in your answer.

"I am confident in high stress work situations because of my ability to adapt, communicate and be organized in my work. These skills came in very useful a few weeks ago when our support staff were experiencing an extremely high volume of help desk calls. My adaptability helped me go with the flow and handle items on at a time. My communication skills enabled me to quickly and efficiently call on needed support. My organization skills helped me be prepared for anything on that day and enabled me to work through tickets in a quick and efficient manner."

If you were asked to review a colleague's code that they had written, what key things would you look for?

"As an experienced software engineer, I fully expect my colleagues to reach out to me for my insight and I never hesitate to provide open and honest feedback. When asked to do this, my main focus is ensuring that the code is readable and functional. If there are lines of code that need to be removed, I don't hesitate to let my colleague know that while also giving them feedback on why I feel it is unnecessary."

For this question, your interviewer will obviously be looking to hear that you have adequate knowledge when it comes to coding processes. But most importantly, your interviewer will be looking to gauge your ability to be a team player and focus on the bigger picture when working on a project. In your answer, focus on your attention to detail and your ability to help others when needed.

"When I'm asked to do this in my current position, my main focus is on regulatory requirements that were put in place for the project and security issues. I work with a team of great engineers that are very efficient coders and these two areas are most often overlooked."

What experience do you have in the different types of software maintenance?

"Being familiar with all four types of software maintenance, my most used method of maintenance in my current role is corrective. Based on bug reports from end users, I work through coding and logic issues to resolve issues in a timely and effective manner. In the maintenance I perform, I never hesitate to pick up the phone and contact customers to hear first hand about what they are experiencing. By doing this, they feel like they are an important part of the process and it reflects well on me and my organization."

As a reputable company, Hyland Software takes their software maintenance processes seriously and your interviewer is looking to hear that you are familiar with the four different types of software maintenance. Talk to your interviewer about any work you have done in the past with corrective, adaptive, perfective and/or preventative software maintenance. Use specific examples and make sure that your interviewer walks away from your conversation knowing that you understand the importance of proper system maintenance.

"In my current role, I'd definitely say that a majority of the maintenance work that I do is adaptive maintenance. Working in banking software that is used around the globe, I help perform system maintenance for changes in currency on a pretty regular basis. This work requires research and talking with end users to help adapt the programs for their use. If hired here at Hyland Software, I also have experience performing perfective, preventative and corrective maintenance on software as well."

Talk about a data integration project where you encountered an issue with completing tasks due to the negligence of others. How did you handle this issue to ensure solid completion of the project?

"Last year, I was working on a data consolidation project for a roll out of a new software program we were developing. Because the project was working with several of our existing systems, I was coordinating with several different engineers from our staff that were experts on their respective systems. As the project was going along smoothly from the start, I wasn't getting a response from one of our engineers that had key information for me to move forward. With fully understanding that people are very busy in their day to day duties, I gave him three additional days to respond with no success. Once I didn't receive a response, I went directly to his office to speak directly to him. He immediately apologized for his delay and we spoke at great length about the information that I needed to move forward. I'm glad I took this direct approach in this situation and would never hesitate to do this moving forward in a tactful manner."

Because Hyland Software operates in a team based atmosphere, this question is allowing your interviewer to gain insight into how you will work as part of a larger team. Large data integration projects at Hyland Software will require you to work with many people, so use a prior experience where you took the bull by the horns with others to ensure successful completion of a project. Make sure to clearly outline the situation and what you had to do to overcome it to produce a positive outcome.

"On a project a couple of years ago, I was interfered with by an outside department that was trying to interject their own unrelated tasks into the project. My first response was to have a frank conversation with the manager of the department, but he was still insistent that I move forward with his proposes changes that weren't outline in the project. Because of his insistence, I had to approach my manager about the requests and it was determined that we would not move forward with the requests of that department. Unfortunately, the end conversation had to be held with leaders from top level management with my organization. I certainly didn't want that situation, but it was called for to ensure that standards of the project."

As you reflect back on your career to this point in your search for a new position, what would you say is your ideal work environment or culture?

"As I begin this job search now 15 years out of college, I'm looking for an employer that promotes and encourages innovation, new ideas and collaboration among all members of the team. From what I know about Hyland Software from speaking with others, you sound like a perfect match for what I am looking for in a career."

While using this question as a key indicator on how you'll fit with the team and the organization at Hyland Software, it will be very important for you to research as much as you can on the work environment at Hyland Software so you can match your priorities to that environment. If you have the opportunity to speak with an employee at Hyland Software prior to your interview, that can shed valuable information. In the end, the culture and value of an organization are often a key indicator of long-term success in a job, so make sure that you reflect your values into what the company values.

"With all of the companies that I have both worked for and consulted with in the past, I realize that a company culture is basically the personality of the company and I am looking for a new organization that really meshes well with my personality. I am a casual person that believes in hard work, teamwork and having fun on the job. As I embarked on a job search, I was so happy to see that Hyland Software was hiring because I believe our styles will fit perfectly together."

Give an example of a time that you used a universal design practice in your work as a UI or UX designer. Why was it important to do this?

"From a very high level, the business success of a program really relies on being universally designed. If we pigeon hole ourselves, a product will only reach a very limited group of end users. But taking that a step further, universal design is the morally right thing to do to help reach people that may not have access to the average program design. Last year, I was part of a project that utilized a voice user interface for users that were deaf or hard of hearing. This simple yet effective design was a huge win for our current customers and in helping drive new business with our groundbreaking software."

In the technology, software and mobile app fields today, accessibility is a huge topic. As a designer with Hyland Software, you will be expected to help create products that are as accessible as possible to as many end users as possible. In this two part question, talk about why you feel that universal design is important in the work that you will be doing with Hyland Software and then really sell your ability to do this by giving an example of a time you used a universal design in your previous work.

"Early in my career, the best piece of advice that I receive was from an experience designer and she said that when UX doesn't consider all potential users, we are no longer working on the user experience. We live in a very diverse world and the programs that I've designed for in the past have certainly had the goal to reach a wide audience. With your financial products here at Hyland Software, this same philosophy applies. Last year, based on some feedback from current customers, we switched our design to include a strong color contract to make the system much more user friendly to color blind users. This was both a simple and very effective change to enhance the look of the program."

Do you have any unique skills or past work experiences that we can't see on your resume that would benefit the team here at Hyland Software?

"In my current role as a data engineer, I have gotten the opportunity over the last five years to work with clients in many industries. One of the industries that I've worked most closely with has been the private insurance industry. This experience and my gaining of insider knowledge in the insurance industry would benefit me greatly if brought aboard the team here at Hyland Software."

This question is providing you the opportunity to potentially set yourself apart from your competition for this position. To do just that, it will be important for you to make sure that the unique skill or experience that you discuss matches with a critical need for Hyland Software and the position that you are interviewing for. Whether you talk about a unique skill or experience, your research on this job will prove vital in your ability to make sure that it impresses your interviewer.

In a technical support role here at Hyland Software, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

"To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."

While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

"If hired for this role here at Hyland Software, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."

Do you have experience in developing white papers as part of your technical writing experience?

"In my current role in the medical device industry, I have a lot of experience writing white papers for prospective and current customers. In this role, our white papers were what I would call a blend between a technical document and a marketing document as they really outlined how new products would help solve a problem for our customers. The process of my writing required a great amount of technical knowledge and the ability to convey that knowledge in layman's terms."

In the software industry, Hyland Software uses white papers to explain complex terms in more simpler terms for their end users. If you do have experience creating white papers, discuss your experience in detail and explain what types of products you wrote them for. If you don't have direct experience, make sure that you can explain the basic premise of a white paper and talk about the skills that you have that give you the ability to write them effectively.

"As a newer technical writer, I don't have direct experience writing white papers but I think my skills would be great for producing great ones here at Hyland Software. From what I know about white papers, they are very concise and to the point. They are reaching to a specific audience to explain a product and convey the benefits that customers can get from the product. In the software industry, I think my excellent technical writing skills will be very beneficial in the creation of white papers for your clients here at Hyland Software."

In your experience in software testing, would you consider yourself proficient in both testing and debugging processes?

"Yes, I definitely would consider myself proficient in both testing and debugging software. My current role that I've held for four years since graduating from college has exposed me to both processes. In testing, I use known conditions and predefined methods to test for expected outcomes to find errors within the system. I utilize testing prior to new software rollouts. The debugging process happens to already released software that has had issues and comes with unknown conditions and unpredictable outcomes. In this process, my goal is to find the cause of the error to fix it efficiently and effectively to roll an updated program back out to end users."

As a reputable provider of software, Hyland Software relies on their software testing engineers to both test and debug their products when necessary. Make your interviewer aware that you are knowledgeable on both processes by briefly explaining each process as you've worked on them in the past. Then, talk about your openness to working both testing and debugging processes if hired for this position.

"While a majority of my career has been focused on software testing, I am very familiar with debugging processes as well. If hired for this position, I would take the time to focus on debugging processes to bring myself up to speed while being able to hit the ground running on testing processes."

As a consultant with Hyland Software, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?

"As an experienced consultant looking to break into the technology field, I will break a lot of awesome client focused skills to your team. In an initial consultation, my number one goal is to learn the business of the client and listen to what they are looking for in my products. Once their need is known, I can knowledgeably speak to the products that I work with to help them create a custom solution to fit their needs. If hired for this position, my first order of business would be to work very closely with the design and engineering staff to know the possibilities of customization. From there, my natural ability to consult with clients would take over in a win-win situation for all involved."

Software consultants are the bridge between the end users and the development teams of new software to help come up with new and creative solutions for the business. In this role with Hyland Software, you will be expected to live in two different worlds and this question focuses on how you will work with end users of the companies products. In an initial consultation, focus your efforts on how you will learn the business needs of the client, talk about what can potentially be offered and then how you will start the creative problem solving process with them.

"In consulting with a new client or an existing client looking for system modifications, my number one goal in a first meeting with them would be to lay the framework for how we will move forward and to set expectations moving forward. I would look to understand their business needs and talk with them about all of the solutions possible for them with us as their software provider. From there, I have the ability to set expectations on a time frame for a solution proposal and we can move forward from there. At the end of a first meeting, I want to ensure that the key decision makers are comfortable with me and the business that I represent so they don't hesitate to reach out to me with questions or for clarification on items discussed."

Here at Hyland Software, we utilize feasibility studies with our customers to consider all impacts of a new system for them. Do you have familiarity working with feasibility studies in your work as a software engineer?

"I do have familiarity with feasibility studies throughout my career as a software engineer. On a current project that I am working on, we utilized a study to analyze if the project we were tasked with could use current technologies available to us while meeting a timeline for completion. On my end, I had to spend time researching the resources that were available, gauge their functionality and come up with a plan for action based on that. Where the project stands today, we are on pace for delivering a revolutionary system for a large security industry customer."

To properly answer this question, make sure you understand the reasons why feasibility studies are important. In essence, a feasibility study helps to determine if conditions are right to implement a project. The study looks at economic, operation, legal and technical aspects of the project to determine if moving forward with the project is best for all involved. If you have experience in the studies, talk about a specific time that you utilized a study, the steps you took and explain why it was important to do in the end. Make sure that your interviewer walks away from the interview comfortable with your ability to utilize feasibility studies in your work.

What do you know about our products and how do you think you'll be able to handle a support role surrounding them?

"One of the main things that is attracting me to a position with Hyland Software will be the new opportunity to work solely with cloud based software. With my current experience in supporting server and data storage issues, I am confident in my ability to support the services here based on that experience."

This question allows your interviewer to gain insight into both your interest in this position and the skills that you will be able to bring to the table. To show your interest, be sure to do as much research on Hyland Software as possible and get to know their products. Ensuring that you know the job description from front to back is important as well. Then, talk about how you feel that your skills will apply to working with end users that are contacting about the software.

"Upon reading the job description for technical application support, it was easy for me to see that my skills were a perfect match for the position. It sounds like you are looking for an expert that can provide support on GlobalLink applications and has exceptional experience across many different scripting languages. As you can see from my resume, I have experience using Perl and Python and I feel like these experiences would help make a smooth transition for me into this role. On top of that, my cloud based experience would translate nicely to this role here at Hyland Software as well."

Hyland Software Interview Questions

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1. What publication tools do you have experience working on during your time as a technical writer?
2. What SDLC models are you familiar in working with?
3. Here at Hyland Software, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?
4. What unique values can you bring to Hyland Software in your user experience design skills?
5. How would you say that you would help bring sound data governance philosophies to this role at Hyland Software?
6. What programming languages would you consider yourself fluent in?
7. In our consulting services here at Hyland Software, we often have to work with people who aren't very tech savvy. How would you handle a situation like this if hired for this role?
8. Talk about a successful training program that you had the opportunity to design and implement. What do you feel were the keys to success for the program?
9. If you were confronted with a time where you wouldn't be able to meet a deadline here at Hyland Software, what steps would you take when you made that realization?
10. How do you ensure that you have a healthy work-life balance in your career?
11. How do you measure the success of a data integration project?
12. How do you feel that your prior experience would benefit you in a training role here at Hyland Software?
13. If hired for this position here at Hyland Software, would you be comfortable handling overall project manager responsibilities for new software development?
14. What is one thing that really tests your patience when dealing with your coworkers?
15. What do you consider to be a good litmus test for when you would automate a test process for a new system versus testing manually?
16. What skills do you use to cope with the day to day stress and pressure on the job?
17. If you were asked to review a colleague's code that they had written, what key things would you look for?
18. What experience do you have in the different types of software maintenance?
19. Talk about a data integration project where you encountered an issue with completing tasks due to the negligence of others. How did you handle this issue to ensure solid completion of the project?
20. As you reflect back on your career to this point in your search for a new position, what would you say is your ideal work environment or culture?
21. Give an example of a time that you used a universal design practice in your work as a UI or UX designer. Why was it important to do this?
22. Do you have any unique skills or past work experiences that we can't see on your resume that would benefit the team here at Hyland Software?
23. In a technical support role here at Hyland Software, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.
24. Do you have experience in developing white papers as part of your technical writing experience?
25. In your experience in software testing, would you consider yourself proficient in both testing and debugging processes?
26. As a consultant with Hyland Software, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?
27. Here at Hyland Software, we utilize feasibility studies with our customers to consider all impacts of a new system for them. Do you have familiarity working with feasibility studies in your work as a software engineer?
28. What do you know about our products and how do you think you'll be able to handle a support role surrounding them?

Hyland Software Interview Questions

1. What publication tools do you have experience working on during your time as a technical writer?

2. What SDLC models are you familiar in working with?

3. Here at Hyland Software, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?

4. What unique values can you bring to Hyland Software in your user experience design skills?

5. How would you say that you would help bring sound data governance philosophies to this role at Hyland Software?

6. What programming languages would you consider yourself fluent in?

7. In our consulting services here at Hyland Software, we often have to work with people who aren't very tech savvy. How would you handle a situation like this if hired for this role?

8. Talk about a successful training program that you had the opportunity to design and implement. What do you feel were the keys to success for the program?

9. If you were confronted with a time where you wouldn't be able to meet a deadline here at Hyland Software, what steps would you take when you made that realization?

10. How do you ensure that you have a healthy work-life balance in your career?

11. How do you measure the success of a data integration project?

12. How do you feel that your prior experience would benefit you in a training role here at Hyland Software?

13. If hired for this position here at Hyland Software, would you be comfortable handling overall project manager responsibilities for new software development?

14. What is one thing that really tests your patience when dealing with your coworkers?

15. What do you consider to be a good litmus test for when you would automate a test process for a new system versus testing manually?

16. What skills do you use to cope with the day to day stress and pressure on the job?

17. If you were asked to review a colleague's code that they had written, what key things would you look for?

18. What experience do you have in the different types of software maintenance?

19. Talk about a data integration project where you encountered an issue with completing tasks due to the negligence of others. How did you handle this issue to ensure solid completion of the project?

20. As you reflect back on your career to this point in your search for a new position, what would you say is your ideal work environment or culture?

21. Give an example of a time that you used a universal design practice in your work as a UI or UX designer. Why was it important to do this?

22. Do you have any unique skills or past work experiences that we can't see on your resume that would benefit the team here at Hyland Software?

23. In a technical support role here at Hyland Software, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

24. Do you have experience in developing white papers as part of your technical writing experience?

25. In your experience in software testing, would you consider yourself proficient in both testing and debugging processes?

26. As a consultant with Hyland Software, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?

27. Here at Hyland Software, we utilize feasibility studies with our customers to consider all impacts of a new system for them. Do you have familiarity working with feasibility studies in your work as a software engineer?

28. What do you know about our products and how do you think you'll be able to handle a support role surrounding them?