1. Often hotel work dictates longer hours, including weekends. Is there any reason that might hinder you from working these kinds of hours?
2. What does the word 'hospitality' mean to you?
3. The position you are applying for requires lifting of tables and setting up banquet items, like stacks of chairs. Is there any medical issue that might prevent you from exerting yourself?
4. What do you know about the Hyatt guest loyalty program?
5. What is RevPAR, and how do you calculate it?
6. Hyatt collaborates with online booking sites. What experience do you have with working with these kinds of entities?
7. In which hotel management programs and software do you have experience?
8. In which languages are you fluent?
9. How do you demonstrate utmost customer care?
10. Hyatt believes in building quality relationships with our guests. Share with me some ways you might build rapport with a guest.
11. Hyatt Hotels is known for its responsiveness to the customer. We encourage customer feedback. How would you respond if a customer left a negative review of yourself or Hyatt online?
12. Give me one idea how you would follow up on lost business or guests who have not returned in more than 12 months.
13. Hyatt is one of the premier brands in the hospitality industry. What do know about us?
14. How have you demonstrated a focus on personal development and career progression in the past six months?
15. At this time, Hyatt is not requiring employees to be vaccinated as a condition of employment, is it an issue for you that you may encounter a guest or employee that is not vaccinated?
16. Our hotels host guests who expect a certain degree of luxury when they stay with us. What do you think it means to stay in a luxury hotel?
17. Discuss your experience in working and collaborating in a multicultural environment.
18. How has your post-secondary education prepared you for this role with Hyatt?
19. How do you keep abreast on tourist and business traveling information?
20. Have you ever worked in a luxury or upscale environment?
21. You have applied for a position in our Food/Beverage Department. What other restaurants have you worked in?
22. The position you have applied for requires a mastery in sales. Share with me what sales experience you might have.
23. How would you react if a celebrity checked into our resort?
24. Have you ever been involved in the development and preparation of a hotel's strategic plan or budget?
25. Are you comfortable ensuring your guest services team is well groomed, meeting our clients' satisfaction expectations?
26. What would you do if a guest accused the housekeeping staff of theft?
27. Tell me about the worst guest you have ever dealt with, and how you managed that situation.
28. Hyatt offers a very competitive salary package. What are your salary expectations?
29. Hyatt believes in providing a safe environment for guests and employees. What would you do if you found an unsafe situation?
30. How would you handle a co-worker who was acting unprofessionally towards our guests?
31. Do you have experience collaborating with various departments to ensure all guest requests are addressed efficiently?
32. Are you applying for any jobs with Hyatt competitors?
33. This job requires that you adhere to a strict personal appearance standard, is there any reason why you might not be able to do so?
34. Hyatt screens every applicant with a background check and drug screen. Is there any issue that we should be made aware of?
35. The position you have applied for requires reliable transportation to and from work. Are there any issues that we need to be aware of?