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Huntswood Interview
Questions

27 Questions and Answers by Ryan Brunner
Published August 29th, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Job Interviews     Companies     Talent     Commercial Services    

Question 1 of 27

What experience do you have working with corporate governing boards? What role have you seen them play?

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1.

What experience do you have working with corporate governing boards? What role have you seen them play?

In this role with Huntswood, you will have the opportunity to work with boards of directors with clients. As part of this duty, it is important for you to understand that boards have a unique perspective of representing shareholders or the general public in relation to the direction that the organization is moving. In some cases, board members are elected. For this question, talk about any experience that you do have in working with corporate boards and talk about your role in that interaction. Then, explain the importance that your role can play with the clients of Huntswood and ensuring that corporate governance is sound and running smoothly.

Ryan's Answer #1

"In my current role, I have consulted with boards of directors on business ethics training. The boards that I have worked with were all very diverse, spanning across many industries and of many different sizes. Many included elected community members, union representatives and C-level executives from within the organization. While all boards I have worked with had the best financial interest of the organization in mind, the ethics training was important in ensuring that their organization was conducting business in an ethical, safe and legal manner. I am comfortable in providing training and speaking with boards of directors and would look forward to doing so with Huntswood."

Ryan's Answer #2

"My experience working with governing boards falls within self-assessments and action planning for the future. The assessments I have conducted have led to helping governing boards build on their strengths, identify areas for growth and prioritizing steps moving forward to increase the boards effectiveness. During these processes, I've sat in on board meetings, conducted group and 1:1 interviews and had difficult conversations with high level leaders of organizations. The great experience I have working across the healthcare and manufacturing industries would be a huge asses to your clients here at Huntswood."

2.

How would you solicit feedback from people during the change management process and why is obtaining feedback important?

Reinforcement is an important factor during the change management process that is often overlooked. Communication is key and while you as the champion of change need to communicate in an effective manner, your collection and analysis of feedback from others is also very important. Explain to your interview why obtaining feedback from others is important and discuss ways that you have done this in the past. Express that this would always be an important process as you work with the clients of Huntswood.

Ryan's Answer #1

"Front line employees are the catalysts for change with just about any organization and I make a point to seek their feedback during the implementation of change processes. Last year, I was working with a large regional retailer that was rolling out new branding and customer service processes. In the weeks following the rollout of the changes, I spend a few days on the road visiting stores and talking to customer service associates. I ensured that the conversations were confidential and frank, making sure that employees knew that any feedback was good feedback. With some of the things I learned, we were able to put forth a couple of important post-implementation change activities. If hired for this position, this would be an important follow-up step with any client that I work with."

Ryan's Answer #2

"In my work consulting through change management processes, it is important to solicit feedback from employees both prior to starting a project and during implementation of a project. I have found that soliciting feedback through conversation and/or surveys helps lead to get employees to believe in and feel a part of change management processes. Front-line employees know the processes and how change will impact their processes."

3.

At Huntswood, how would you explain benchmark data to a client and its importance?

Benchmarking data is often an overlooked piece of information for organizations to consider when factoring their performance against industry competition. In the end, businesses are in competition and to gain an edge over their rivals, proper benchmarking needs to be done to get a true comparison. As an expert consultant to their clients, the leadership team at Huntswood and your interviewer will expect you to know the importance of benchmarking.

Ryan's Answer #1

"In simple Layman's terms, I would explain benchmarking to clients by explaining that it is taking the best practice metrics from other peers within their industry using very quantitative measurements. In turn, I would explain that this benchmarking gives a starting point for their organization to set goals once internal metrics are obtained and compared to the benchmarked data."

Ryan's Answer #2

"Far too many times during my career have I witnessed organizations that were hesitant to even look at benchmarked data for their industry. I first do my best to sell leaders on the importance of comparing apples to apples within their industry to get a true gauge for how their company is performing. Then, once I receive buy-in to the process, I can then move forward with gathering information from a client on what best benchmarking measures would be. This is a tedious but necessary process with any data analytics project."

4.

What would you consider your strong suit in the digital transformation of organizations that you could bring to our clients here at Huntswood?

This question gives you the opportunity to showcase what you feel will be your best skills if hired for this position and your interviewer is ideally looking to hear what unique aspects you can bring to their clients. This question remains very open ended for you to talk about process items or industry specific items, so make sure that however you answer that you are able to speak knowledgeably and confidently. Again for this question, researching Huntswood and their clients can pay off big for this question.

Ryan's Answer #1

"For your clients here at Huntswood, my ability to project a vision into a transformational strategy will greatly benefit everyone that I work with. The key to any digital transformation is buy-in from senior level leadership as they impact how the rest of the organization accepts change and becomes a steward for change. Implementing technological changes cause disruption and chaos and leading projects with a clear vision and strategy is a key to success."

Ryan's Answer #2

"Through the projects that I've worked on in technological transformations for business, I've always prioritized the final customer and their journey and how digitalization will impact them. Many times with organizations that I've worked with, the end customer or user gets lost in the thought process and I would be there for the clients of Huntswood to ensure that their best needs are always taken care of."

5.

Customer service is our top priority at Huntswood. What is your customer service philosophy?

Because Huntswood puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the Huntswood website and take note of any keywords they use when it comes to their customers. Match your language with theirs.

Ryan's Answer #1

"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."

Ryan's Answer #2

"As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly."

6.

Talk about a success story that you have in implementing an organization design change with an organization. How will your skills used here benefit the clients of Huntswood?

Organizational design is a very broad field that looks at workflow, procedures, systems and structures that impact the overall business goals of an organization. Over time, changes in products and ways of doing business should require changes in the overall design of the organization, but companies are often slow to react to needed changes. Talk about an organization design project that you were a part of and describe the details of the project that you handled. Then, talk about your organizational design skills that you would bring to the table at Huntswood.

Ryan's Answer #1

"With a background in HR, my org design work has most often centered around labor efficiencies with organizations. I have a lot of experience in evaluating work processes and gauging the appropriate labor needs that are necessary. Last year, I worked with a small plastics manufacturer that wasn't using their automation capabilities to their highest level. They were essentially paying many people to do what some of their machinery could actually do. While it did involve some difficult conversations and some difficult employment decisions, the organization was able to save a lot of labor costs on simple modifications to their processes."

Ryan's Answer #2

"As you can see from my resume, I have a vast amount of experience in the transportation and warehousing industries. In my work here, org redesign has always been a focus to increase efficiencies and profitability. Last year, I helped a large trucking firm implement the UPS logistics philosophy in their routing that saved a lot money on fuel, maintenance costs and labor. If hired here, I think my corporate design experience in these areas would translate well to industries like manufacturing and healthcare."

7.

Why is data validation important in your work and how do you make sure that you do it?

Data validation can quickly be summed up as 'garbage in equals garbage out.' In essence, any good data analyst needs to ensure that the data they use is functional and relevant to what is being measured so be sure to reiterate that to your interview. Then, explain the ways that you have gone about validating data in the project work that you've done throughout your career. The clients at Huntswood will need to rely on the fact that data is valid and important to the work that you will be doing with them.

Ryan's Answer

"Thoroughness in data analysis is extremely important and an important piece in being as detailed as possible is data validation. My customers are reliant on the fact that data I provide is accurate and a true representation of what we are measuring. To ensure my data is valid, I have written scripts utilizing Python and I have also used the simple steps in Excel even to validate data. While sometimes time consuming, this is a necessary step in any data analysis and is not something that I take lightly."

8.

If you are hired for this position here at Huntswood, what do you think the biggest hurdle for you would be from the start?

For this question, you can showcase your research that you've done on both Huntswood and the role you are interviewing for by being upfront and honest about what you feel would be the biggest learning curve for you if hired for the position and giving your plan for how you would approach this hurdle. In your answer, make sure that you highlight your skills and abilities in making a molehill out of a mountain on your way to success in this role.

Ryan's Answer #1

"As you can see from my resume, most of my career experience is in the food industry. If fortunate enough to be hired for this position, the biggest area for learning for me would be the finance side of other industries like technology, telecommunications and healthcare. From day one, I would begin by thoroughly research the clients here at Huntswood and speaking with as many industry experts that I know through business networking. While learning the ins and outs of other industries is the biggest learning curve for me, I see it as a great opportunity for me to become more proficient and effective in the work that I'd be doing for you."

Ryan's Answer #2

"While this may sound funny to you at first, I think the biggest challenge for me from the start will be adapting to the great corporate lifestyle and culture here at Huntswood. When I saw this position being open for applicants and I did my research, I was extremely excited to hear about the flexibility and openness to the ideas of your staff members. I've been working for six years in an environment that is very opposite of an open culture for new ideas and for me personally, it will feel foreign for me to bring new ideas to the team here and have them be accepted."

9.

In what ways would our clients here at Huntswood benefit from your knowledge and services?

This question is your chance to talk about the unique skills and knowledge that you would bring to Huntswood and that is exactly what your interviewer is looking to hear. In your answer, keep your focus centered on how clients of the organization will benefit from the things that you bring to their table because Huntswood is client focused in all that they do. To be effective with this answer, be sure to do your research on the clients at Huntswood and think about how your experience will be beneficial for them.

Ryan's Answer #1

"As you can see from my resume, I have extensive experience in risk management in the healthcare industry. Having worked with some major players in the industry, your healthcare clients would benefit the most from the experience and solutions I could help provide them. Not to leave other industries out, I think my experience in the healthcare realm will also translate nicely to your clients in other areas of the private sector."

Ryan's Answer #2

"Having worked in accounting and tax law in a few different industries during my career to this point, I also have the unique experience of creating new organizational policies and procedures in my current role. In hearing more about this role, I think this experience would be very beneficial for your clients as I would be helping advise them in their practices and creating new policy would be crucial in that process."

10.

To help determine your qualifications for this role here at Huntswood, please dive into your background in customer service. Do you have any direct experience in training others in customer service?

Consulting in customer services can vary greatly from industry to industry and organization to organization. This is no different than consulting for Huntswood. To get a better feel for your resume and your experiences, your interviewer is looking to hear about your experiences first-hand during your interview. Most importantly, to gauge your direct experience that will translate well to a consultant role, talk about your experiences in training others in sound customer service techniques and policies.

Ryan's Answer #1

"As you can see from my resume, my career in customer service started in college while working toward my undergraduate degree. Working for a large call center, I learned the importance of listening to customers and solving their issues creatively. Following college, I started in retail management with a large clothing store. Since being in that role for over 12 years, not only have I spent extensive hours training staff on customer experience, handling adversity and other subjects of the like, I've also helped create and implement successful training programs in these areas. My experience there could prove to be a big asset here at Huntswood."

Ryan's Answer #2

"Having spent my career in the hospitality and tourism world, customer service has always been priority number one in ensuring the happiness, safety and return of every customer for another stay. Whether it was during my time working front desk or concierge of high profile hotels or in my current role as General Manager, customers have always been my top priority. Through Hilton, I've trained in the Hilton Hospitality & Service program and am now a certified trainer for new staff. I can take that training and apply it across many industries here at Huntswood."

11.

Our clients here at Huntswood expect top notch work from our consultants. How do you ensure that your work is error free when conducting research and/or data analysis?

While certainly an open ended question for you to talk about your detailed and thorough work, your interviewer is simply looking to hear that you have a plan for ensuring quality work each and every day you are on the job. Talk about the importance for providing accurate and reliable data and walk through any steps that you take to ensure that your work is error free. In the consulting world, the reputation of Huntswood will rely on the accuracy of your work.

Ryan's Answer #1

"For me, ensuring accurate data and error free work starts in the data collection process. I always make sure that they type of data collected is well defined to avoid unnecessary data in the analysis. Then, quality work comes down to organizing data in the best fashion possible and cleansing the data regularly. I know some analysts overlook these second two steps a lot of times, but the fact remains that these two steps are often the biggest hurdles to providing quality measurements to those that need it most."

Ryan's Answer #2

"Organization is the main key to ensuring accurate and mistake free data analysis. My organization starts with setting a data collection strategy and asking the right questions to ensure that the data I am collecting is the right data. Oftentimes, analysts live and die by the idea that executing and getting things done as quickly as possible is the only way of data analysis. This couldn't be farther from the truth and as the old saying goes, proper planning prevents poor performance."

12.

Huntswood values philanthropy and community giving. How do you choose to give back to others?

The interviewer would like to know that you are socially responsible and a team player - even outside of the workplace. Your answer can be as simple as babysitting your grand-kids every Sunday, to a standing-volunteer gig, to charitable contributions.

Ryan's Answer #1

"I work a lot but, when I do have free time, I spend that with my grand-kids. It helps to give my son a bit of a break as he is a full-time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me."

Ryan's Answer #2

"Volunteering and charitable acts are important to me. I spend time volunteering at the local drop-in center every Sunday."

13.

Where have you seen common failures or breakdowns in customer service and how would you address these issues with the clients here at Huntswood?

When a consulting company like Huntswood is called, it is likely that that organization has seen some failure in the service that they have been providing to customers. In this role as a consultant, you will be asked to help diagnose the issues and help fix them for your clients. For this question, your interviewer is first seeking to see what you have seen in your career as common failures in customer service. Second, and most importantly, your interviewer is looking to hear how you would go about solving the issue with clients. Make sure to be as detailed as possible in this aspect of your answer.

Ryan's Answer #1

"In today's digital age where people are looking for results and looking for them now, time is a huge hindrance in providing excellent service to customers and I've personally witnessed timing issues and helped diagnose them for my employers. Most important is setting realistic time expectations with customers that you are able to deliver on every time. In some instances, this has been easily remedied with simple education between departments. In other instances, it has been solved through the creation and implementation of timing policies for customers."

Ryan's Answer #2

"Having consulted now for five years and having worked across many industries, the most common failures in customer service stem from staff that are poorly trained and/or poorly equipped to do their job. Assessing the competency of employees is my first step when consulting a new business and based off my assessments, I can make recommendations for education and training for the staff. Often, general customer service training suffices. At times though, this training needs to be very industry or product specific and I've helped create several specific training programs for employers."

14.

Being successful in the consulting industry requires adaptability and the ability to learn a business fast. What would be your approach to help you learn the ins and outs of a new client?

Huntswood contracts with businesses in different industries for their services and it is likely that your job would require you to learn the fine details of each business that you would work with. Demonstrate your ability to be flexible by giving examples of times you've had to do this during your career. As well, describe the approach that you would take to get the know the businesses you would be working with so you can apply your knowledge and expertise toward helping them.

Ryan's Answer #1

"As you can see from my resume, I've been in corporate training and education for over ten years. In my current role, I have to use similar techniques working with different departments to try and tailor programs that meet their specific needs. I feel that my current approach of hosting an intake meeting with leaders would be effective in a consulting role with external customers. The current intake meetings that I lead are an opportunity for me to ask questions and learn as much as I can about my customers. In turn, it is an opportunity for me to lay the groundwork for the project and set expectations. Do you see this as an effective approach for this role?"

Ryan's Answer #2

"Having worked in quality roles for most of my career in both the private and public sectors, I think my career experiences have shaped me well for this role. Transitioning to a consultative role would definitely be a transition for me and the biggest transition will be this need to work in many different industries. For me, researching clients, their business and their industry will be the first step to my approach in learning about them. I want to make a great first impression when I am face to face with a new client and that first impression starts with my knowledge. Then, my openness and ability to communicate would take over when I am working directly with clients. I know the right questions to ask for laying out quality initiative projects and I know the right things to educate clients on."

15.

In our world here at Huntswood, our clients rely on real world analytical data versus assumptions and guesswork. What analytical skills would you bring to the table here for our clients?

In the business consulting world, an organization like Huntswood is contracted to come in and help a business where they have usually failed in the past. With past failures comes the need for critical analysis of a business and/or process and your job will be to help facilitate this process. Prior to your interview, think about your experiences in data analysis you've had so far up to this point in your career and translate those experiences to helping the clients of Huntswood. Be sure to talk about the importance of different programs you have used to assist in data analysis and talk about the importance of communication in the data collection process.

Ryan's Answer #1

"Working as a Financial Manager over the past 10 years, I have become very experienced and thorough in my use of KPI's to demonstrate key areas like gross profit margin, liquidity ratio and days in accounts receivables. For the clients I'd be working with here at Huntswood, I'd be able to use real data from their organization to help provide solutions that are customized to their needs. On top of KPI analyses, I'm very willing and open to using any other unique tools of the trade that the team here at Huntswood uses."

Ryan's Answer #2

"Coming from a software background, being analytical about implementing new systems and processes was vital to receive buy-in from other department that I worked with and my analytical skills in my current world would translate nicely into the consulting world. I have always had a creative mind in demonstrating how new and improved systems can impact workflow and production. I am very proficient in creating and presenting wireframing models, which are extremely analytical and important in this world here at Huntswood."

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27 Huntswood Interview Questions
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Interview Questions

  1. What experience do you have working with corporate governing boards? What role have you seen them play?
  2. How would you solicit feedback from people during the change management process and why is obtaining feedback important?
  3. At Huntswood, how would you explain benchmark data to a client and its importance?
  4. What would you consider your strong suit in the digital transformation of organizations that you could bring to our clients here at Huntswood?
  5. Customer service is our top priority at Huntswood. What is your customer service philosophy?
  6. Talk about a success story that you have in implementing an organization design change with an organization. How will your skills used here benefit the clients of Huntswood?
  7. Why is data validation important in your work and how do you make sure that you do it?
  8. If you are hired for this position here at Huntswood, what do you think the biggest hurdle for you would be from the start?
  9. In what ways would our clients here at Huntswood benefit from your knowledge and services?
  10. To help determine your qualifications for this role here at Huntswood, please dive into your background in customer service. Do you have any direct experience in training others in customer service?
  11. Our clients here at Huntswood expect top notch work from our consultants. How do you ensure that your work is error free when conducting research and/or data analysis?
  12. Huntswood values philanthropy and community giving. How do you choose to give back to others?
  13. Where have you seen common failures or breakdowns in customer service and how would you address these issues with the clients here at Huntswood?
  14. Being successful in the consulting industry requires adaptability and the ability to learn a business fast. What would be your approach to help you learn the ins and outs of a new client?
  15. In our world here at Huntswood, our clients rely on real world analytical data versus assumptions and guesswork. What analytical skills would you bring to the table here for our clients?
  16. In the change management process, talk about the importance of providing a clear vision to staff of an organization. How do you think this is best done?
  17. What do you see as a potential hurdle you would have to overcome to be able to work with groups of high level leaders at our clients on their team development?
  18. Change management is an important aspect of consulting our clients here at Huntswood. Have you participated in a change management process during your career?
  19. In this role with Huntswood, working with regulatory bodies in many different industries will be imperative. What regulatory bodies have you reported to during your time working in compliance?
  20. At Huntswood, we always seek to provide the best service possible to our clients and one way we do that is through constant evaluation of our programs. What familiarity do you have with training evaluation and why is this important to do?
  21. How do you stay organized and on track when working on a long-term project?
  22. Do you have any experience in 1:1 coaching of business leaders? If given the opportunity to coach leaders as a consultant here at Huntswood, what skills would you bring to the table?
  23. Have you had the opportunity to fully design a training program? If so, what were the keys to it being successful?
  24. What do you believe to be the number one quality that most influences the overall customer experience?
  25. Here at Huntswood, you may be asked to work on the corporate governing structure and its effectiveness for a client. How would you measure the effectiveness of a board of directors?
  26. Many organizations overlook some areas of their business that can benefit from a digital transformation. What is an overlooked area where you've seen a digital transformation make a huge impact during your career?
  27. In your eyes, what makes a compliance program effective?
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