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Home Depot Mock Interview

Question 16 of 35 for our Home Depot Mock Interview

Home Depot was updated by on June 29th, 2023. Learn more here.

Question 16 of 35

Tell me about a time you went the extra mile for a customer.

By learning how you would define going the extra mile, your interviewer might be able to assess in contrast what your work standard looks like. So, think of an example that shows that going the extra mile is your consistent status quo. Doing so will align you with Home Depot's values and the kind of customer service they pride their associates on. For example, they even state on their website, "Our helpful and approachable associates consistently go the extra mile for our customers. That's how we live up to our commitment to provide excellent customer service every time our customers enter our stores. We offer the right products, the right selection, the right prices, and the know-how to complete any project, big or small. Our team of passionate associates builds lasting relationships by helping customers realize their dreams and by growing their trust through their skills and expertise."

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How to Answer: Tell me about a time you went the extra mile for a customer.

Advice and answer examples written specifically for a Home Depot job interview.

  • 16. Tell me about a time you went the extra mile for a customer.

      How to Prep

      By learning how you would define going the extra mile, your interviewer might be able to assess in contrast what your work standard looks like. So, think of an example that shows that going the extra mile is your consistent status quo. Doing so will align you with Home Depot's values and the kind of customer service they pride their associates on. For example, they even state on their website, "Our helpful and approachable associates consistently go the extra mile for our customers. That's how we live up to our commitment to provide excellent customer service every time our customers enter our stores. We offer the right products, the right selection, the right prices, and the know-how to complete any project, big or small. Our team of passionate associates builds lasting relationships by helping customers realize their dreams and by growing their trust through their skills and expertise."

      Written by Kevin Downey on June 25th, 2023

      Experienced Example

      "I try to be helpful and approachable and always keep an eye out to do right by my customer whenever I can. If I recognize an opportunity, I take it. If I see a customer picking out something on the shelf, I'll strike up a conversation and ask what they're working on. If there is a better way to do their project, I'll share it and walk them through it step by step. The more you do that, the more your customers will trust that you are always trying to do the right thing by them."

      Written by Kevin Downey on June 25th, 2023