Home Depot Interview Questions and Answers
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1 of 33
How would you deal with an angry customer while you were busy completing tasks?
User Submitted Interview Answers
I would take time out from my tasks to help the customer and work twice as hard to catch up with my tasks.
I would stop what I was doing and listen to the customers complaints. Then I would try to resolve their issues calmly.
I would focus all of my attention of that customer, listen to their needs, and solve the customers problem, and then I would do something show the customer how important they are.
I would assist them and see how I can help.
I would calmly try and find out what he is looking for and not let it affect my attitude towards anyone else. Once I helped the customer, I would return back to my task.
I would give the customer my undivided attention and help them to the best of my ability.
I will try to help him the best that I can and have patient.
I would stop whatever it is am doing and give my full attention to the customer. I would ask the customer to please explain to me the problem in a calm manner and listen actively to the customer and the situation at hand.
Listen to them. Most times, the best thing to do is stop talking and listen. Make eye contact to assure them you are paying attention and listening.
I would first acknowledge the customer, say I would be right with them, find a stopping point quickly in my task, and direct my full attention to resolving the issue, as the customer always comes first.