How to Answer: How well do you handle customer complaints?
Advice and answer examples written specifically for a Home Depot job interview.
15. How well do you handle customer complaints?
How to Prep
Home Depot emphasizes that they are always putting their customers first. So this question aims to assess how effectively you can put your customers first, even under the most challenging circumstances. How you answer will reveal your level of emotional intelligence and whether you can objectify the situation rather than internalize your customer's frustration. As Home Depot's CEO, Ted Decker, puts it, "Life is an endurance sport, and you're going to have professional and personal adversity, and being resilient is just a huge piece of, ultimately, being happy."
Written by Kevin Downey on June 25th, 2023
Experienced Example
"I handle customer complaints very well and usually quite quickly. I understand that every upset customer wants to know they are being listened to, and I do that very well. I have a lot of empathy, and my listening and communication skills are strong. I do my best to resolve their concerns in a way that benefits the customer and my employer."
Written by Kevin Downey on June 25th, 2023