How to Answer: How do you define excellent customer service?
Advice and answer examples written specifically for a Home Depot job interview.
17. How do you define excellent customer service?
How to Prep
To effectively answer this question, determine how Home Depot defines excellent customer service. All you have to do is familiarize yourself with their core values, one of which is "EXCELLENT CUSTOMER SERVICE - We serve our customers in many ways, from helping them find a tool or just by saying hello. We strive to create a friendly place where customers feel they can take on any project."
Written by Kevin Downey on June 25th, 2023
How to Answer
While researching Home Depot and familiarizing yourself with their culture, constantly compare your approach to theirs. Ask yourself how you are aligned. Doing so will help you answer such questions effectively and in a manner that will appeal to your interviewer and set you apart from the other candidates.
Written by Kevin Downey on June 25th, 2023
Experienced Example
"Customer Service means everything from helping them find a tool to just saying hello! I define good customer service by asking myself, Do my customers feel listened to? Did they find choices related to their needs? And was I able to give them the product knowledge they needed to make an informed decision? Home Depot is known for delivering exceptional customer experience, and I plan to compliment this in every way, should I be hired."
Written by Kevin Downey on June 25th, 2023