How to Answer: Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker?
Advice and answer examples written specifically for a Home Bargains job interview.
22. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker?
How to Answer
Our customer-centric business model means we always put our customers first, even if they aren't showing us the same courtesy and respect that we show them. Talk to the interviewer about how you turn negative customer interactions into positives.
Written by Jordan Henry on August 18th, 2018
1st Answer Example
"I really believe in being a brand ambassador when I'm at work, so I always do my best to make sure that customers' needs are met regardless of their attitude. If a customer is rude or aggressive toward me, I treat them with kindness and hospitality. It's never okay to react in a negative way to a customer who is upset or having a bad day. Being a brand ambassador sometimes means swallowing your pride when a customer is rude to you."
Written by Jordan Henry on August 18th, 2018
2nd Answer Example
"Rude customers don't bother me. If a customer was rude to me or a coworker, I would just give the customer space and probably let my coworkers know that the customer doesn't seem to want to be bothered. If the interaction moves from rude to aggressive or hostile, I would be sure to let my manager know that we may want to watch the customer: while I like to believe the best about people, I also think it's a priority to make sure my coworkers and other customers are safe."
Written by Jordan Henry