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Hitachi Consulting

28 Interview Questions & Answers

1.
Talk about a time that you applied a new technology or new information to your work as an engineer?
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During your career as an engineer up to this point, you've likely had to learn and work with new technology or information that has improved the way that you perform your work. Ideally with this question, your interviewer is looking to see that you are flexible in working with new technologies and/or processes as you consults across different businesses and industries. Prior to your interview, think of an example of a time that showed your ability to be open to new ways of doing things through advancements in technology and talk about why this ability is important in a consulting role.

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1.
Talk about a time that you applied a new technology or new information to your work as an engineer?
During your career as an engineer up to this point, you've likely had to learn and work with new technology or information that has improved the way that you perform your work. Ideally with this question, your interviewer is looking to see that you are flexible in working with new technologies and/or processes as you consults across different businesses and industries. Prior to your interview, think of an example of a time that showed your ability to be open to new ways of doing things through advancements in technology and talk about why this ability is important in a consulting role.

Ryan's Answer #1
"Having been an engineer for over 20 years, today's digital age has certainly altered the way that we work on a day to day basis and I've loved every minute of being on the forefront of these changes. In my current role, I am utilizing nanotechnology that wasn't available even five years ago to create UV resistant and waterproof glass that just wasn't able to be produced before. I'd love to help bring innovation to the clients here at Hitachi Consulting in this consultant role."
Ryan's Answer #2
"As a manufacturing engineer by trade, I've worked with many of the recent advancements in robotic technology to help boost production output and quality. Last year, I helped implement a new production line for light bulbs that utilized a fully automated assembly process where machine tenders were operating all processes from a touch screen. The project required a lot of research and education for my engineering team and we all welcomed that with open arms."
2.
Change management is an important aspect of consulting our clients here at Hitachi Consulting. Have you participated in a change management process during your career?
Due to many factors, change is inevitable adn unavoidable for businesses today. Because of this, Hitachi Consulting is often sought after to lead change management processes for their clients and the role that you are interviewing for will help facilitate this process with clients. Prior to your interview, think about particular change management processes that you have been a part of and be able to speak to your ability to lead others in making necessary business changes. Make sure to talk about the importance of having a vision, developing a plan and measuring progress as part of the overall change process.

Ryan's Answer
"In my leadership role with my current organization, I have been part of an ongoing change process to optimize our staffing ratio to meet production needs. After being part of a careful analysis process and researching industry standards, we implemented a plan to heavily reduce our administrative staff while bolstering production staff and this was a huge change for our organization. My role in the implementation of the process was to gather data and put together a presentation for our Board and Senior Leadership. As well, I helped prepare both internal and external communications that went out regarding our upcoming changes. As things stand today, we have been in continuous review of new processes and things are going great! This involvement has helped prepare me for helping others manage significatn change in their business processes."
3.
How would you solicit feedback from people during the change management process and why is obtaining feedback important?
Reinforcement is an important factor during the change management process that is often overlooked. Communication is key and while you as the champion of change need to communicate in an effective manner, your collection and analysis of feedback from others is also very important. Explain to your interview why obtaining feedback from others is important and discuss ways that you have done this in the past. Express that this would always be an important process as you work with the clients of Hitachi Consulting.

Ryan's Answer #1
"Front line employees are the catalysts for change with just about any organization and I make a point to seek their feedback during the implementation of change processes. Last year, I was working with a large regional retailer that was rolling out new branding and customer service processes. In the weeks following the rollout of the changes, I spend a few days on the road visiting stores and talking to customer service associates. I ensured that the conversations were confidential and frank, making sure that employees knew that any feedback was good feedback. With some of the things I learned, we were able to put forth a couple of important post-implementation change activities. If hired for this position, this would be an important follow-up step with any client that I work with."
Ryan's Answer #2
"In my work consulting through change management processes, it is important to solicit feedback from employees both prior to starting a project and during implementation of a project. I have found that soliciting feedback through conversation and/or surveys helps lead to get employees to believe in and feel a part of change management processes. Front-line employees know the processes and how change will impact their processes."
4.
What do you believe to be the number one quality that most influences the overall customer experience?
As a consultant in the customer service arena, you will be considered to be an expert on customer experience and customer satisfaction to the clients that you work with. While this question is certainly open ended, your interviewer is looking to hear that you have passion and belief in your answer because there is indeed no right or wrong answer to this question. Be sure to prepare for your interview ahead of time and be able to speak openly and passionately about what you believe is the most important factor for a satisfied customer.

Ryan's Answer #1
"As I've worked in customer service my entire career in retail sales and in dining, I truly believe that the best customer experience is provided by happy and engaged employees. If employees are satisfied with their work and believe in the product that they are selling, they are able to speak to customers intelligently and wisely about the product and they do it with a big smile on their face. This factor is what helps keep customers coming back time and time again."
Ryan's Answer #2
"I'm a firm believer that a positive customer experience, no matter the business or industry, comes from the basic human need of trust. Any customer of any business is inherently putting their trust in the company, the product and the associate that they are working with that the will receive a quality product and quality service. In projecting this out to those that provide customer service, there are many factors to building trust with customers. Being knowledgeable, being friendly and considering the needs of the customer are of utmost importance to gain trust. These factors are just the tip of the iceberg when it comes to building that trust."
5.
Our clients here at Hitachi Consulting expect top notch work from our consultants. How do you ensure that your work is error free when conducting research and/or data analysis?
While certainly an open ended question for you to talk about your detailed and thorough work, your interviewer is simply looking to hear that you have a plan for ensuring quality work each and every day you are on the job. Talk about the importance for providing accurate and reliable data and walk through any steps that you take to ensure that your work is error free. In the consulting world, the reputation of Hitachi Consulting will rely on the accuracy of your work.

Ryan's Answer #1
"For me, ensuring accurate data and error free work starts in the data collection process. I always make sure that they type of data collected is well defined to avoid unnecessary data in the analysis. Then, quality work comes down to organizing data in the best fashion possible and cleansing the data regularly. I know some analysts overlook these second two steps a lot of times, but the fact remains that these two steps are often the biggest hurdles to providing quality measurements to those that need it most."
Ryan's Answer #2
"Organization is the main key to ensuring accurate and mistake free data analysis. My organization starts with setting a data collection strategy and asking the right questions to ensure that the data I am collecting is the right data. Oftentimes, analysts live and die by the idea that executing and getting things done as quickly as possible is the only way of data analysis. This couldn't be farther from the truth and as the old saying goes, proper planning prevents poor performance."
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