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Hill-Rom Interview
Questions

28 Questions and Answers by Ryan Brunner
Published March 22nd, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Job Interviews     Companies     Wellness     Medical Devices    

Question 1 of 28

What types of environmental sustainability projects or initiatives have you been involved with during your career?

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1.

What types of environmental sustainability projects or initiatives have you been involved with during your career?

In the healthcare industry and manufacturing industries, organizations are ramping up their efforts to be environmentally responsible. At Hill-Rom, they strive to make efforts in efficient water consumption, gas emissions and recycling/waste management. For this question, look back on your career, or even your personal life, and talk about some things that you've been a part of that have had a positive impact on the environment. Stress to your interviewer that you are a believer in their programs and that you are willing to participate and help out in any way you can if hired.

Ryan's Answer #1

"When I applied for this position, I was very impressed to see the efforts that Hill-Rom is taking to ensure a brighter future for our children and grandchildren. With my current employer, I was a part of the roll out of several great initiatives to reduce our waste within the plant. For my job, a focused approach was required to make better use of our resources and limit our waste that we produced. In the end, knowing that our little bit of effort could potentially have a huge impact made it well worth it. If hired here, I'd love to be a part of these efforts with Hill-Rom."

Ryan's Answer #2

"Having gone green in my personal life many years ago, it is important for me to find an employer that takes all necessary measures to be as environmentally friendly as possible and Hill-Rom certainly fits that bill. Whether it is water or air, the earth is limited in its resources and I loved reading about the efforts that Hill-Rom takes to reduce water consumption and gas emissions. Having worked for an irresponsible organization in the past, I'd love the opportunity to help where I could if hired for this position."

2.

What is a work accomplishment you feel very proud about that you'd like to share?

Everybody has that shining moment in their career that they look back on and feel good about. Share a work accomplishment that is significant to you and let the interviewer hear the passion in your voice.

Ryan's Answer #1

"I have been selected to the President's Club 3 years in a row. The first year I was selected, I am especially proud of because I was given a territory that was performing really terribly. I didn't know if I'd be able to turn it around. With focus, dedication, and a close eye on numbers, I was able to make really great strides in that region and it is still a high performing area for the company."

Ryan's Answer #2

"For example: "I'm really proud of the fact that 3 of the people who reported to me have moved on to leadership roles within my company. Coaching and mentoring people is really important to me and I spent a lot of time with these individuals talking to them about what it would take to get to the next level. They were like sponges and listened, and then did exactly what I knew they could do. Teaching others is something I have a great passion for."

3.

At Hill-Rom, we believe in finding the most efficient ways of doing things. How have you used technology to be more efficient?

Think about ways you have to utilize technology to the fullest but also how you have learned something new and added value with the new tool.

Ryan's Answer #1

"We just implemented all of the Office 365 tools. There are more programs than I can imagine in that suite, so in my free time, I've been looking at as many as I can to see how we could incorporate these tools into our process. I found a scheduling app that I am testing right now to save some of the back and forth with clients as we try to schedule conversations. It has saved me at least 2 hours a week so far, so I'm planning on rolling it out to my team next month."

Ryan's Answer #2

"For example: "I love finding any means of technology that helps me save time, both at work and at home. I recently began using an email application that uses machine learning to automatically reply to emails for me. Just with that quick implementation, the application has already saved me countless minutes every day."

4.

At Hill-Rom, we believe in continuous feedback so we can all improve. When is a time you received constructive feedback?

All companies need people who can take criticism and give it without feeling weird or sensitive about it. Demonstrate to the interviewer how you have used a piece of constructive feedback to improve and get better.

Ryan's Answer #1

"In one of my reviews, I received feedback that I didn't delegate enough and therefore, it made it seem like I didn't trust my colleagues. I really took that feedback to heart. I took a look at my work load, which was really high, and made some priority buckets. There was one bucket of work that was very low risk and I distributed it to my team. One team member did a really great job so I was able to give her some of the more complex projects."

Ryan's Answer #2

"For example: "I received feedback that everybody knows what I am thinking from my non verbal expressions, especially in meetings. That was really tough feedback to hear. That entire next year, I worked very hard to ensure my facial expressions were positive and neutral versus worried or anxious, no matter what the content of the meetings were about. It was a tough exercise, but I'm glad I received the feedback or I would not have known this."

5.

At Hill-Rom, we have a passion for helping others through our strong corporate social investment efforts like disaster relief and international aid to those in need. Do your values align with this philosophy?

In the medical device industry and the healthcare field in general, helping those in need should come naturally to everyone employed in the field. Hill-Rom expands a great deal of time, effort and money into helping others through natural disaster relieve and providing aid to regions in dire need. For this question, your interviewer will be looking to hear that you have similar values to the organization in this regard. If possible, talk about any experience you have giving back to your community, humanity or those in need. Make sure that your interviewer leaves your time together knowing that you are a believer in helping others when you can.

Ryan's Answer #1

"During my time in college, I felt it was important to volunteer my services to some worthwhile causes. On the weekends, I spent time at the local Humane Association. There, I walked dogs, cleaned kennels and organized food and supply drives for the animals in the shelter. On top of that service, I also volunteered at the local homeless shelter over the holidays where I helped prepare and serve meals to those in need. From a young age, my parents raised me to be willing to help others. In researching the efforts that Hill-Rom puts forward, I'd look forward to helping out where I was able if hired here."

Ryan's Answer #2

"I love hearing about humanitarian efforts that organizations take part in like the ones that you do here at Hill-Rom. To me, the world would be a much better place if every person took a little bit of time and effort to help another. With my current organization, I have taken part in some great things to help our local community. I was part of a team that organized, raised funds and helped start a community garden for members of the community to come and grow fruits and vegetable for their own consumption. As well, for the past two summers I've spent a couple of weekends representing my organization at a Habitat for Humanity home construction."

6.

Here at Hill-Rom, we believe that every single person and the role that they play is an important part of delivery high quality products and services to our customers. How do you feel this role contributes to the overall satisfaction of our customers?

In the essence of believing that every person is an important cog in the much larger wheel that represents the organization, Hill-Rom knows that each cog on the wheel is critical to the organization's success. Be sure to do your homework on the position that you are interviewing for and be able to speak about how this role plays a large role in the success of the organization. Speak in terms of either/both the external customers that you will work with and the internal departments that you will work with and talk about how your relationships there will help in the success of Hill-Rom.

Ryan's Answer #1

"This role as a Field Service Technician will put me face to face with healthcare staff and patients on a daily basis and as a representative of Hill-Rom, my professionalism and skills in the field would be very well served to your success. Being timely with service calls and knowledgeable in my work are things that I take pride in and they are things that I would bring to each service call that I would make. And then, by doing my job in an efficient and effective manner, the healthcare professionals that I work with in the field will know that Hill-Rom is a trusted partner in their patient care services."

Ryan's Answer #2

"Manufacturing operations maintenance is a job that I take seriously and I think my track record speaks to this well. When an assembly line or production machine goes down, customers can be very negatively impacted with delayed delivery of orders. In this business, that can be the difference between a hospital operating room receiving vital supplies needed for a surgery on time. Every day on the job, the customer is always job one and keeping production lines up and running is always a top priority for me in my work."

7.

In the medical device industry, a background in science is really helpful so you can learn how our products work and help save lives. Tell me more about your background in health sciences or anatomy.

At Hill-Rom, every employee has to have basic level knowledge of what the medical devices do but beyond that, if you don't understand basic anatomy and the medical conditions associated with the devices, you can't really see the big picture. Give the interviewer any background you have in human anatomy or science so they see you intellectual horse-power.

Ryan's Answer

"I started my college career wanting to be a physical therapist. I took all of the basics in chemistry, biology, and anatomy. As I went on, though, I realized that my passion for business outweighed my passion for hand's on patient care."

8.

In the medical device industry, there is a lot of industry jargon and lingo and many acronyms to learn to understand the business. What are some strategies you've used to acclimate quickly when you've started a new job in the past?

The medical device industry is highly technical. Even if you aren't an engineer, you still need to know very specific information about the product so you understand the business. There is a learning curve for any new employee, but the ones who can pick up things quickly set themselves up for success faster.

Ryan's Answer #1

"When I started my last job, I was hearing so much unfamiliar terminology my first week, so I started making a list and then when I had time to ask people or look things up, I'd add it to the list until I knew what everything was. My list became pretty extensive, so the HR person who does onboarding actually asked me if she could give it to new hires from now on because it was really helpful."

Ryan's Answer #2

"For example: "I love Google. In almost any environment, when you don't know something, you can start on Google and go from there. I take the time to research outside of work the elements of the industry that I don't know to get up to speed faster. By week 2 and 3, I'm have impressed the people I work with as contributing to the business."

9.

Have you ever had to own up to a mistake you made on the job? If so, what was the mistake and how did you handle the situation?

As part of their belief in quality in all that they do, being accountable for actions and mistakes is something that Hill-Rom takes very seriously. For this question, in having you give an example of a time where you owned up to a mistake on the job, your interviewer will be looking to hear that you hold yourself accountable for your actions on the job and that you are willing to do what it takes to make things right that are going wrong. To seal the deal for your interviewer, make sure to talk about lessons learned from your mistake and how you used those lessons positively moving forward.

Ryan's Answer #1

"As you can see from my resume, I've been with my current organization under the titles of Field Sales Representative and Account Executive since I graduated from college. Early in my career, when I was selling a line of office products to businesses. In my first meeting with a potential new client, I ended up making a promise of expedited delivery that my company just couldn't follow through on and I learned of our inability to do this as an organization that evening at our office when I was processing the order. Immediately, I contacted the customer to let them know the new expected delivery time for the products. While they were upset I wasn't able to deliver what I promised, I apologized for my mistake and took responsibility for it. In the end, this I learned the importance of under promising and over delivering rather than the opposite of that."

Ryan's Answer #2

"A few years ago, I was presenting to our leadership staff about our total supply chain costs as they were preparing budgets for the following year. A few weeks after presenting, I realized that I had not accounted for several large freight costs that were a complete oversight on my part. I knowing that our Operations Manager was in charge of the budgeting process, I contacted him right away to let him know of my oversight. He asked if I could send updated numbers to our entire leadership team as they were in process of finalizing budgets and I did so right away. In the end, a budget crisis was averted and I was thankful that the mistake was caught before budgets were finalized. I learned a valuable lesson to double, and even triple, check my numbers and data when presenting for a budget and I now even have a colleague put a second set of eyes on my information."

10.

At Hill-Rom, we value professional development and education. What is the last learning opportunity you have been able to participate in?

The interviewer wants to know if you seek to learn new information when given the chance. Many organizations offer continuing education but some people don't even take advantage of it. Show the interviewer that learning new information is important to you and how it could benefit the organization.

Ryan's Answer #1

"I am so glad to learn that you are supportive of continuing education. The last opportunity I had was two months ago. It was a panel of speakers on how AI is and will continue to change our work. It was fascinating. I talked to a few of the speakers after and learned about the systems they are using so I can bring it back to my company for further discussion. This kind of technology would help us be more efficient in many areas."

Ryan's Answer #2

"For example: "I was continuously relying on another colleague to do all of my design work. Her work load is very full and it would be so much faster to do it myself. I asked my leader if I could take a 2 day course to learn the design platform. She agreed so I attended and learned a lot. I did need to do some additional practicing during my own time, but I was really excited about it, so it didn't feel like work. Now, I can finish my work much more quickly since I can also do the design part."

11.

Hill-Rom is a very diverse organization with outreach to over 100 countries throughout the world. What has been your most diverse working environment during your career? What were the benefits of this environment?

With their global presence, Hill-Rom is devoted to creating a diverse and inclusive workplace and they come from the belief that the organizational culture is stronger and performance is better when everyone has a seat at the table. Talk about the most diverse work environment you were a part of. During your explanation of that environment, be sure to highlight the importance of differing experiences and viewpoints in working toward a collective greater goal. Stress to your interviewer that you prefer to work in a culturally diverse environment.

Ryan's Answer #1

"Working now for an organization that does business all over central America, South America and parts of Asia, I have close colleagues that I regularly communicate with all over the globe. With me not having first hand knowledge of their culture, I always take time to learn more about my colleagues so I can in turn work better with them. In the nine years I've spent in this role, I've learned so much about myself and my own cultural shortcoming that I've become a much better person because of it. If given the opportunity to come work for Hill-Rom, you'll find that I'm a person that values the input and knowledge from everyone and I fully believe that a team is much more functional and productive when differing thoughts and views are a part of the equation."

Ryan's Answer #2

"Having grown up in rural Iowa for my entire youth, my first real culturally diverse experience was when I attended college. I couldn't be more happy of my experience training to become an Electrical Engineer at the University of Iowa because I got to work closely with and train with fellow students from Russia, India and Japan, just to name a few places. I thrived on learning new things from them and they in turn learned from me. Looking to step into the workforce out of college, one of my top priorities in a new employer is a culturally diverse atmosphere and it looks like Hill-Rom has just that for me."

12.

At Hill-Rom, we've been voted a best place to work. What kind of working environment do you thrive in?

Every work environment is different. The interviewer wants to get a sense of your preference for the atmosphere in which you'll be working. Be honest, but also demonstrate flexibility since you'd don't yet know what the environment is like.

Ryan's Answer #1

"I can adapt to most work environments. I've been in very chaotic, noisy environments and can thrive with some strategies to help me focus, like my headphones. In other positions, it has been very quiet. I gravitate to environments that are collaborative and not too quiet so people feel like they can ask questions and interact with each other."

Ryan's Answer #2

"In my internships, I had exposure to many different settings. I prefer a busy, fast-paced environment to keep me on my toes. I also like when there are many people around so I can ask questions if I need."

13.

Talk about a time that you've been a part of an exciting innovation during your career. What made it important for you to adapt and develop with that?

As an organization, Hill-Rom is in constant pursuit of innovation in the medical supply industry and if hired for this position, you will be faced with amazing innovations that change the medical field. With innovation comes change and the need for you to adapt in your work and for this question, your interviewer will be looking to get a sense for how you handle these changes when new and exciting innovation comes to your workplace. No matter what example you give, make sure that you interviewer walks away from your conversation knowing that you embrace innovation in your job and that you are easily adaptable to any situation you find yourself in.

Ryan's Answer #1

"In my current position, we are currently testing robotics within our warehouse for order picking. While certainly a huge change from manual laborers in our warehouse environment, the robotic system is proving already to be very efficient and accurate while significantly decreasing our order fill time. When we began the pilot, the ultimate goals were to increase efficiency while not reducing our labor. In testing, we are finding that our manpower is now put to much better use in the warehouse setting loading trucks and shipments for air delivery rather than picking orders. For its success so far, an open mind to improvement was certainly necessary."

Ryan's Answer #2

"Having been in the sales side of the medical industry in knee, hip and other joint replacement products, I am very familiar with great innovations revolutionizing OR's and positive impacts on patients. To stay ahead of the game with new products, I strive to work closely with and pay attention to our R&D and product design teams. I read all that I can about our new products and talk to the designers so I can take knowledge to the field when I meet with surgeons. If hired in this role with Hill-Rom, I would take a similar approach in working with revolutionary surgical equipment."

14.

Hill-Rom is a continuously growing and changing organization. With that growth comes the ability to adapt to swift changes in the workplace. How would you rate your ability to be adaptable and why do rate yourself there?

The ability to adapt and be flexible during your career has likely been important up to this point in your life, whether you are fresh out of college or have been in the field for many years. Your interviewer is ideally looking to hear some examples of times you've shown your ability to adapt and be flexible on the job. Talk about a time or two when changes out of your control happened to your job duties or your organization and walk them through your mindset and thought process to help you handle those changes with ease. In the end, rate yourself as highly adaptable and give your interview the proof of that rating.

Ryan's Answer #1

"As a relatively junior Engineer in my career path, I feel like I've been subjected to some pretty big changes at this point in my career and I'd rate my ability to handle change and be flexible in the workplace as excellent. Last year, the tire manufacturing company that I worked for was bought out by a much larger organization. My goal immediately upon announcement was to do as much research and intel gathering as I could about the new organization to ward off any preconceived notions and fears that a lot of my colleagues had. In quick research, it was easy to see that I would soon have the opportunity to work for and represent a global leader in the industry that offered an amazing benefits and educational package to their staff. My open mind really helped put most of my departmental colleagues at ease over time. When it came time to transition, I took the approach of being eager to learn new systems and processes rather thank complain about the inevitable. This positive mindset really helped everything go smoothly for myself personally and my job."

Ryan's Answer #2

"I would say that I am a 9 out of 10 when it comes to being adaptable in the workplace. My experience in working in production for a department with high turnover rates for many years really helped with my ability to do so. To be adaptable, I control what I can control and that is my effort, my attitude and my overall work. I can't get upset that people come and people go from jobs. I've also been adaptable to changing processes over my career as technology has really bombarded production lines over the past ten years. I do great in keeping an open mind to learning new skills rather than being scared about going outside of my comfort zone."

15.

At Hill-Rom, we are dedicated to employee safety and a truly safe work environment starts with our front line employees. How do you keep you and your colleagues safe in the work that you do?

Hill-Rom prides itself as an organization on their excellent levels of safety performance as measured by OSHA and the organization's Zero Harm culture is a hallmark of their operations. Ensure that your interviewer understands that you are committed to both the safety of yourself and those that you work with by talking in details about the measure you take to maintain a safe and healthy work environment. If you've ever had any formal safety training, be sure to point that out to your interviewer as well.

Ryan's Answer #1

"Working in an office environment for many years, it's unfortunate to see that many people don't take simple and easy measures to ensure the safety of all. For me, safety in my environment involves keeping my desk and office neat and orderly with no clutter, limiting or even removing any equipment or supplies with sharp edges and ensuring that sprinklers and fire pull stations aren't blocked. I also personally pay close attention to ergonomic safety by using an appropriate mouse and keyboard while making sure my monitors and desk chair are at appropriate levels. Having represented our administrative staff on my organization's Safety Committee for a few years, I never hesitate to pass safety knowledge along to my colleagues."

Ryan's Answer #2

"Life on the road as a professional driver requires a strict focus and adherence to safety, every minute of every day. Not only does my life rely on it, the lives of others on the road do as well. To ensure safety on top of being a safe and respectful follower of road laws, it is important to me to ensure that I am well rested prior to my workday and that I am in sound mental shape to be driving and making deliveries that day. I don't consume alcohol or tobacco and I try to limit caffeine to one or two cups of coffee in the morning."

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Interview Questions

  1. What types of environmental sustainability projects or initiatives have you been involved with during your career?
  2. What is a work accomplishment you feel very proud about that you'd like to share?
  3. At Hill-Rom, we believe in finding the most efficient ways of doing things. How have you used technology to be more efficient?
  4. At Hill-Rom, we believe in continuous feedback so we can all improve. When is a time you received constructive feedback?
  5. At Hill-Rom, we have a passion for helping others through our strong corporate social investment efforts like disaster relief and international aid to those in need. Do your values align with this philosophy?
  6. Here at Hill-Rom, we believe that every single person and the role that they play is an important part of delivery high quality products and services to our customers. How do you feel this role contributes to the overall satisfaction of our customers?
  7. In the medical device industry, a background in science is really helpful so you can learn how our products work and help save lives. Tell me more about your background in health sciences or anatomy.
  8. In the medical device industry, there is a lot of industry jargon and lingo and many acronyms to learn to understand the business. What are some strategies you've used to acclimate quickly when you've started a new job in the past?
  9. Have you ever had to own up to a mistake you made on the job? If so, what was the mistake and how did you handle the situation?
  10. At Hill-Rom, we value professional development and education. What is the last learning opportunity you have been able to participate in?
  11. Hill-Rom is a very diverse organization with outreach to over 100 countries throughout the world. What has been your most diverse working environment during your career? What were the benefits of this environment?
  12. At Hill-Rom, we've been voted a best place to work. What kind of working environment do you thrive in?
  13. Talk about a time that you've been a part of an exciting innovation during your career. What made it important for you to adapt and develop with that?
  14. Hill-Rom is a continuously growing and changing organization. With that growth comes the ability to adapt to swift changes in the workplace. How would you rate your ability to be adaptable and why do rate yourself there?
  15. At Hill-Rom, we are dedicated to employee safety and a truly safe work environment starts with our front line employees. How do you keep you and your colleagues safe in the work that you do?
  16. At Hill-Rom, our organization is highly matrixed with US and global partners on our teams. How have you navigated this kind of environment in the past?
  17. Helping our customers achieve great outcomes is what really drives our business here at Hill-Rom. Can you talk about a time that you voluntarily helped someone on the job when your duties didn't necessarily require it? Why was it important to do so?
  18. At Hill-Rom, giving back to the community is really important to us. What are you doing in your current position to give back?
  19. Tell me about your related education and training that prepared you for this position.
  20. How do you want to grow your career within the medical device industry?
  21. At Hill-Rom, we need outside the box thinkers to continue to innovate our company so we can stay competitive in the medical device industry. Tell me about a time you thought about something differently or proposed a new way of doing something.
  22. How do you go about building strong and trusting relationship to external customers that you work with?
  23. In the medical device industry, we are highly regulated by the FDA and other entities. What experience do you have working with regulatory bodies?
  24. In the medical device industry, many of our sales relationships are with large hospital organizations. In previous roles, how have you made connections with the right people in large hospital organizations?
  25. Have you ever had to work with a low performer on your team or as part of a project? How did you handle working with that person?
  26. At Hill-Rom, we have worked very hard to make sure our workforce is inclusive and represents our customer population. Tell me about your experience in working with diverse groups of people in a work setting.
  27. At Hill-Rom, our medical devices can truly change people's lives. Sometimes, though, a patient may have a question or concern about one of our devices. How have you handled a difficult customer interaction in a previous position?
  28. What interests you about working in the medical device industry?
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