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Heathrow Airport Interview
Questions

31 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 31

Would you rather be considered a personable leader or a dynamic leader?

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Heathrow Airport Interview Questions

  1. 1.

    Would you rather be considered a personable leader or a dynamic leader?

      This question can be a tough one because everyone wants to be liked and considered personable. However, being a dynamic leader can make you a proponent for change in the organization. A hiring manager is going to want to know that they are hiring a change agent for their organization vs. a friend for their employees.

      Rachelle's Answer #1

      "I do feel that I am a personable individual, but I won't always be everyone's cup of tea. I would much rather be a dynamic leader. As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example."

      Rachelle's Answer #2

      "If I had to choose, I would rather be a dynamic leader. People cannot deny the ways that you impact their life, regardless of how they feel about you."

  2. 2.

    At Heathrow Airport we put a lot of emphasis on continued education. If you could take any course related to our business, what would you choose?

      Showing interest in gaining new skills through continued education will allow the interviewer to see you as an engaged and growth-minded candidate. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any.

      Close your answer by asking the interviewer if they would like to see you take a particular course. This approach will show the interviewer that you are open to coaching and willing to expand your knowledge to make yourself the perfect fit for Heathrow Airport Ltd..

      Rachelle's Answer #1

      "Continued education is vital to me because it allows me to remain current and competitive in this industry. Last year I was given the opportunity to take a course in A and another in B. At this moment, if I could choose any course to take, I would pick XYZ. Are there any courses you would recommend I take to round out my experience?"

      Rachelle's Answer #2

      "That is a great question, and I appreciate that you consider continued education options for your employees. If I could take any related coursework, I would choose to learn more about transportation systems for public travel. Are there any particular courses you recommend that I take?"

  3. 3.

    When planning, how often do you create alternative scenarios to help you adjust to changing situations?

      Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. Talk to the interviewer about your ability to create a variety of potential scenarios.

      Rachelle's Answer #1

      "I feel that it is a vital approach to create alternative scenarios in all situations. One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes."

      Rachelle's Answer #2

      "I try always to create 'what-ifs' because I know that plans change and fail. Plan B is always ready to go."

  4. 4.

    What experience do you have using team-based messaging applications?

      There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you have experience using and assure them that you can learn their internal system, should it be new to you.

      Rachelle's Answer #1

      "I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."

      Rachelle's Answer #2

      "My current company does not utilize any team-based messaging applications, but I am familiar with the team and project-based management programs such as Trello and Wrike."

  5. 5.

    Tell me about your post-secondary education and how it relates to this position with Heathrow Airport.

      Talk about your education experience and be sure to highlight any areas of excellence. Perhaps you earned individual awards, accolades, or scholarships. If so - be sure to mention those achievements as well!

      Rachelle's Answer #1

      "I completed my Engineering degree in 2011 from University of Florida. I am proud of my 3.90 GPA. I worked very hard! My biggest take away from my post-secondary experience is my knowledge of public infrastructure as well as the project management skills that I acquired. My high grades and great discipline will make me a strong fit for this role with Heathrow Airport Ltd.."

      Rachelle's Answer #2

      "If you do not have any post-secondary experience to talk about, then you can certainly discuss any on-the-job training you've completed including workshops, courses, and certifications.

      "The bulk of my industry related education has been on the job training. This training includes topics on transportation management, government policy and workplace safety."

  6. 6.

    What is your current salary?

      A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests.

      Rachelle's Answer #1

      "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. I am looking for a competitive salary in my next position."

      Rachelle's Answer #2

      "I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  7. 7.

    What type of work environment allows you to be the most productive?

      Are you able to be productive in any environment? Are there particular types of situations that you find distracting? Discuss your preferences with the interviewer. Be sure to research the kind of environment offered in this position before the interview.

      Rachelle's Answer #1

      "I understand that your work environment is very collaborative. I come from a similar environment and found that I could be very productive when there was the "

      Rachelle's Answer #2

      "I work best in an environment where a positive and healthy culture is encouraged. I am great with autonomy and working independently; however, I am also able to collaborate with my coworkers very well."

  8. 8.

    If you were given a choice, which work related task would you leave for last? Why?

      Often we will leave the tasks that we don't like for last in the act of procrastination. Other times, we will mindfully move a job for last because we feel that it makes the most sense. Help the interviewer to determine which personality type you are by answering this question clearly.

      Rachelle's Answer #1

      "If given a choice, I would leave my documentation tasks for last. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. I do understand the importance of it, though."

      Rachelle's Answer #2

      "I try to leave the small, quick tasks for last. I do this to ensure that the more complicated parts of my projects are taken care of right away. This way, nothing comes back to bite me later on, as the deadline approaches."

  9. 9.

    Tell us about the last time that you undertook a project that demanded a lot of initiative.

      This interview question allows you to demonstrate your ability to be a self-starter. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead on a demanding project. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. Be sure to complete your answer by telling the interview what the outcome was.

      Rachelle's Answer #1

      "We recently had a big project within our work center. No one quite knew where to start or who should start it, so I took the initiative to volunteer and led my co-workers. We completed the project three days ahead of schedule."

      Rachelle's Answer #2

      "I would say that I have a demanding task or project, nearly every day. I am self-driven and have no problem taking the initiative to get the job done. Just yesterday I headed up the installation of a new software module. It was tedious work, but I knew the result would be worth the time and effort."

  10. 10.

    Do you demonstrate leadership qualities even when you are not in a leadership role?

      This question challenges you to think about how you act as a leader in your daily life. Even if you're not leading a team, you can still demonstrate the qualities of a leader!

      Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. You can be a motivator and a positive communicator in any situation at work!

      Rachelle's Answer #1

      "I naturally take on a leader and mentor-ship type of role with my co-workers. In one instance, I had a new coworker who was having some troubles fitting in. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. I believe there are always opportunities for leadership - you have to keep your eyes open!"

      Rachelle's Answer #2

      "I demonstrate leadership ability on a daily basis by effectively managing my projects and clients independently. It shows that I can take the lead on a project without having my hand held."

  11. 11.

    We have many competitors in this industry. Why do you specifically want to work for Heathrow Airport?

      The interviewer wants to know that you have taken note of the workplace culture at Heathrow Airport Ltd. and how they stand out from their competitors. Check out the company website, and any online reviews, to find a common theme that makes Heathrow Airport Ltd. stand out from their competitors. Be prepared with specific examples from a recent news story or client reviews.

      Rachelle's Answer #1

      "I understand that you have a variety of competitors; however, I am most interested in working for Heathrow Airport Ltd. because of your strong interest in client service, and employee safety. You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. Your company is forward-thinking and progressive. I would be delighted to work at Heathrow Airport Ltd.."

      Rachelle's Answer #2

      "While researching Heathrow Airport Ltd. and the local market I did see that there are a few competitors in our area. What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. In addition to all of this, I see that Heathrow Airport Ltd. puts an important focus on carbon footprint. All of this makes you stand out from your competitors."

  12. 12.

    Heathrow Airport puts a large emphasis on workplace safety and the health of our employees. How important is workplace health and safety to you?

      The interviewer wants to know that, if hired by Heathrow Airport Ltd., you would enthusiastically contribute to their safety-focused workplace environment. Discuss the importance of safety, and what it means to you. You should also mention any health and safety related training you have taken. Any current certificates and tickets are helpful to bring with you to the interview.

      Rachelle's Answer #1

      "Workplace health and safety are critical topics to me. Without a healthy work environment, morale will be low which creates an environment that fosters accidents and low productivity. I have multiple safety-related tickets including X, Y, and Z. In my current position, I have had zero accidents in 3 years. If hired at Heathrow Airport Ltd. you can be assured that I would exceed your safety expectations."

      Rachelle's Answer #2

      "Without safety in the workplace, there would be complete chaos. For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy."

  13. 13.

    Do you have more experience working within the public or private sector of transportation? Which do you prefer?

      Take a few minutes to bring your resume to life for the interviewer. Once you have highlighted the bulk of your experience, you can discuss some of your favorite projects or areas of interest. Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. Be as diplomatic as possible by highlighting the pros of each.

      Rachelle's Answer #1

      "For the past four years I have been working with ABC, in the private sector. Some of my favorite recent projects have included X, Y, and Z. With that said, I also bring public sector experience from earlier in my career. That experience was also helpful because it taught me a lot about process and navigating the red tape associated with government projects. I have learned a great deal from both public and private work."

      Rachelle's Answer #2

      "I have a balance of experience between public and private transportation. I have three years' experience in public transport and four years' experience in private transportation. The two sectors bring their challenges, so it is difficult to choose a preference. If I had to commit to just one, I would say that private transport brings me fresh challenges daily, which is exciting to me."

  14. 14.

    We have many opportunities for career growth at Heathrow Airport. Where do you see this position leading to in the next 5 years?

      Onboarding new employees is an expensive and time-consuming endeavor for any employer. Assure the interviewer that you see long-term career potential with Heathrow Airport Ltd.. Research the company online to discover any opportunities for future growth. Perhaps they have multiple departments or locations. Where do you see yourself growing within Heathrow Airport Ltd.? Be enthusiastic when you discuss your long-term career plans!

      Rachelle's Answer #1

      "My interest is to have a long-term and successful career within transportation infrastructure. I feel that this role with Heathrow Airport Ltd. is a perfect next step in my career right now, but I also see room for future career growth here. You have a few leadership opportunities posted online. I read through the job description for those and am interested in working my way into a role like that with Heathrow Airport Ltd. one day."

      Rachelle's Answer #2

      "I am looking for a long-term career opportunity within the transportation industry. I feel that this role with Heathrow Airport Ltd. is a perfect step in my career now, and for the future. I see that you have operations management positions open. My dream would be to earn a leadership role with Heathrow Airport Ltd. down the road."

  15. 15.

    At Heathrow Airport we work hard to foster a team- based environment. Do you get along with multiple personality types in a close-working environment?

      How you answer this question will reveal to the interviewer a lot about your personality and willingness to get along with others in a collaborative, team-based environment. Help the interviewer to see that you would fit well with the characters present at Heathrow Airport Ltd..

      Give the interviewer an example of a time when you have worked with a range of personalities. This example could come from a previous work situation, your post-secondary experience, or even a volunteer opportunity.

      Rachelle's Answer #1

      "My current work situation is quite independent; however, I do volunteer on a weekly basis at the local homeless shelter. Every week there are new volunteers and new individuals with a range of needs. This experience has broadened my exposure a huge range of individuals. I am confident in my ability to work productively, and harmoniously, with multiple personalities in a close-working environment."

      Rachelle's Answer #2

      "I find myself getting along with most people at work. I appreciate diversity in the workplace! Everyone has something to offer using their unique qualities."

  16. 16.

    The transportation infrastructure industry is ever-changing. At Heathrow Airport we seek to hire individuals with a keen interest in what we do. How do you stay up to date on related current events?

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  17. 17.

    Because of the nature of our business at Heathrow Airport we conduct background checks on all employees. Are you willing to comply?

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  18. 18.

    Tell me about your greatest work related accomplishment.

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  19. 19.

    Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?

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  20. 20.

    How did you go about suggesting changes in your most recent company?

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  21. 21.

    Have you progressed in your career as you have expected?

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  22. 22.

    How do you manage a large workload?

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  23. 23.

    When have you used an inventive method to stretch company resources beyond the normal level?

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  24. 24.

    List the top 3 skills that you have acquired in your last role.

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  25. 25.

    Have you ever been advised by a fellow employee or supervisor to lie about a situation? How did you handle this ethical dilemma?

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  26. 26.

    Tell me about a responsibility in your former or current position that you really enjoyed.

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  27. 27.

    How do you respond to feedback?

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  28. 28.

    Would you consider yourself a creative person?

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  29. 29.

    What questions do you have for me?

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  30. 30.

    Tell me about a time when you had to work with a difficult person. How did you handle it?

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  31. 31.

    How do you handle stress on the job?

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