30 Hays Travel Interview Questions & Answers
Below is a list of our Hays Travel Ltd. interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. How do you like to be recognized for your accomplishments?
How to Answer
The interviewer would like to know what motivates you to be an over-achiever in the workplace. We all want recognition in some way for our accomplishments in the workplace. Perhaps you enjoy surprise gifts, financial perks, public attention, kind words, added responsibilities, or title promotions. Share with the interviewer how you would like recognition for your hard work, should you be hired at Hays Travel Ltd..
1st Answer Example
"I am a highly competitive person who is compensation driven. I like to recognition for my accomplishments through monetary bonus' or contests where the stakes are high."
2nd Answer Example
"The success of my team is a direct reflection of my success as a manager. For that reason, I prefer that my team receive accolades for a job well done. For instance, our group exceeded our targets for the past business quarter. Thus we were collectively rewarded. This method of recognition is my preference."
2. What was the most significant change you have had to deal with in your travel career?
How to Answer
The interviewer would like to know the types of challenges you have had to face in your career within the travel industry. You need to show the interviewer that you can remain productive in the face of change and that you are resilient. Assure the interviewer that you can adapt to significant changes in a professional manner.
1st Answer Example
"The biggest shift for me in my travel career was the introduction and fast growth of online travel services such as Expedia and TripAdvisor. It seemed as though our roles as travel agents were now automated. Once I was able to shift and decided where the value-add was for my clients to continue seeing me in person for their travel needs, I was able to effectively compete and also overcome objections and challenges presented to me from my client base."
2nd Answer Example
"I went through a large change last year when our company purchases another small travel competitor. We integrated systems, some staff, and a few policies. The corporate head office did the best they could to make the change a smooth one; however, there were significant challenges. The situation taught me more about workplace resilience, patience, and endurance."
3. Tell me about a time when you had to address an angry customer. What was the problem and how did you resolve it?
How to Answer
Working in the travel industry can be high-stress and performance-based, with very little room for error. The interviewer wants to know that you can handle stressful or uncomfortable situations in a professional manner. Keep your answer simple and precise. Stay away from long drawn out stories. Briefly, describe a time when you resolved a customer service issue. Highlight your ability to remain patient and rational.
1st Answer Example
"Currently, I work in a retail-based travel center and have to navigate angry customer experiences more times than I like. People who are upset want to be heard and respected. I will listen, empathize and reassure the client that I am there to support them and resolve the matter. Communication and reassurance are important throughout the process. If I need to check on flight status or get back to the customer, I will set expectations and explain when they can expect to hear back. I am proud to say that I have successfully turned around more customer service issues than anyone else in our location."
2nd Answer Example
"I once was a customer service manager at a travel call center. I had many angry customer calls, but one, in particular, I remember well. The customer had booked a return flight and was double billed. She had unfortunately sat on hold with us for over 30 minutes waiting to be helped and was irate when I told her that our policy was that refunds were not immediate, but issued in 48-72 hours. She ended up getting a refund and promised never to book through that company again. I did make sure she received her refund, and I spoke with our corporate head office about the long wait times and the possibility of changing our refund policies. It was not a good situation, but I made the best of it."
4. Do you consider yourself a persuasive person?
How to Answer
Part of being an excellent communicator is also having the power of persuasion when necessary. There is a difference between persuasion and debating - or even convincing. Persuasion is used when you want to influence someone rather than tell them that they are wrong, and you are right.
The power of persuasion is essential if you are selling or pitching anything. It is also a helpful skill when you want to gain momentum with your coworkers or have your boss better understand your approach on a project. It is not a negative thing to be persuasive. Talk to the interviewer about whether or not you consider yourself to be a persuasive individual.
1st Answer Example
"Persuasion is a key skill of an effective leader, in my opinion. Have you ever read the book, 'Pre-Suasion,' by Robert Cialdini? He speaks of the science in persuasion and that there are significant moves to be made before ever asking someone to do something on your behalf. This book has greatly influenced how I use persuasion."
2nd Answer Example
"Persuasion and travel go hand in hand since many people are hesitant to spend their money on vacation for themselves, let alone, a lavish one. My approach is not sly or combative in any way. I go about persuading others by displaying how my recommendations and expertise could benefit them and make their lives richer."
5. How do you build rapport with your clients?
How to Answer
When it comes to the travel industry, a lot of your business may come from repeat clients that know you and trust you. You may also have a solid customer base from your referral network. The interviewer would like to know your methods when it comes to getting to know your customers and building trust with them. When you have a great relationship with your clients, you will be more successful in your role with Hays Travel Ltd., and more likely to stay long-term.
Some ways that you can build rapport with your clients include:
- Do what you say that you will
- Ask them questions about themselves
- Use the same jargon and travel terms they use
- Set clear expectations, on both sides, from the start
- Remember their names
- Show your extensive knowledge base
- Always be presentable in looks and actions
1st Answer Example
"To build client rapport, I ensure always to do what I say that I will. My clients need to be able to rely on me, and feel 100% confident that I will deliver over and above their expectations at all times."
2nd Answer Example
"I am a naturally curious person which means that I often build a rapport with my clients by asking them questions about themselves. I like to know about their business, their favorite activities and hobbies, family, and upcoming important dates. Most people enjoy talking about themselves, so this approach is usually a very successful one. It helps me to build a connection while also upselling based on our latest travel offerings."
6. Why are you the best candidate for this position with Hays Travel?
How to Answer
Bragging about yourself in an interview can be tough to do, but this is your time to shine! Which characteristics and career accomplishments have made you a stand-out candidate? Perhaps you have received some academic awards or have been given accolades in your most recent position. There is nobody like you, and now you need to express that to the interviewer so they can see you are the best fit for Hays Travel Ltd..
1st Answer Example
"I am the best candidate for you because I have a consistent history of exceeding my targets and goals for the past three years. I have been promoted two times in the last year which is nearly unheard of in my current travel agency. In addition to these successes, I have cold and warm calling techniques which I will put to work immediately after being hired by your company."
2nd Answer Example
"I have the necessary experience, skill sets, and high level of ambition to add great value to this travel agency. I come well trained in upselling, team leadership, and sales methods. In addition to this, I have led teams up to 15 with minimal employee turnover."
7. How would your co-workers describe your attention to detail?
How to Answer
It should go without saying that your attention to detail, being in the travel industry, should be impeccable. One rogue click of the mouse and you could be sending a client to the wrong destination! The interviewer would like to know more about your attention to detail. It is always best to support your reply with a real-life example. Talk to the interviewer about your level of attentiveness when it comes to the smaller details.
1st Answer Example
"I have a well-honed ability to point out discrepancies in my work, and the work of my team. Being in the travel industry for seven years has helped me to streamline many processes and avoid a lot of error. I plan to bring this same discretion with me to Hays Travel Ltd.."
2nd Answer Example
"My co-workers would describe my attention to detail as very strong. I can very easily point out spelling discrepancies in communication and will notice the small things. I think big-picture as well but have always had a knack for details."
8. How would you ultimately describe your work style?
How to Answer
This question is not referring to your personality or character, but more towards your methodology when it comes to getting your work done. Talk to the interviewer about your day-to-day approach to projects, communicating with coworkers, or collaborating with clients.
Your work style might be:
- Collaborative
- Well-Planned
- Speedy
- Flexible or Adaptive
- Independent
- Company-focused
- Team-based
1st Answer Example
"I would describe my work style as highly team-based. I keep in mind that my pace, quality of work, and the outcome will always affect multiple people on my team, not to mention the travel experiences of my clients. If I am unsure of the path to take on a project, I will consult with my team to ensure that my ideas align well with theirs."
2nd Answer Example
"I have an adaptive work style that changes based on the customers that I am serving at the time. I like to work with my customers' personalities and needs. If they are the no-nonsense, busy corporate type, then I speed up my work. If they are elderly and need more time, I slow down to explain everything they need to make a decision."
9. When is it okay to stretch the truth to sell a travel package?
How to Answer
The interviewer would like to know if you would stretch the truth to sell a travel service to a client. Of course, you already know that it is not okay to fib to make a sale. Talk to the interviewer about your ability to sell without stretching the truth.
1st Answer Example
"When selling a travel service or package, describing features and benefits is the best approach. It is not in anyone's best interest to stretch truths. In the travel industry, I have heard of agencies exaggerating how luxurious a particular resort is, for instance. It's a terrible thing to mislead someone to gain a sale or booking. If I tell the truth about everything, I am more likely to have a happy, repeat client in the end."
2nd Answer Example
"I am not in the habit of stretching the truth. I believe that fact-based decision making is the best route for everyone. I would not want to make an important decision with information loosely based on fact, so I would not do the same to my customers."
10. What gives you satisfaction in your travel services career?
How to Answer
Job satisfaction is a significant factor in whether people stay or leave their employers. Talk to the interviewer about what satisfies you about your career in the travel industry, and why you continue to remain on this particular path.
1st Answer Example
"I am delighted with my career as a travel agent, and I believe it is because I can help people on a daily basis. It is important for me to feel as though I am contributing to bettering the lives of others and this career certainly generates those feelings. I help grandparents safely travel to their granddaughters' destination wedding. I help newlyweds book a honeymoon they will never forget, and I get to help parents plan the best trip ever for their kids, to Disney. What could be better."
2nd Answer Example
"I have worked very hard to make a positive name for myself in the travel industry. Having a great reputation gives me the sense that my work and actions genuinely matter to other people. If my work ethic and attitude can positively influence someone else, or even give them the best vacation experience of their lives, that is the most satisfying for me."
11. On a scale of 1-10, how would you rate your technical abilities?
How to Answer
As a travel agency employee, much of your work will occur online. The interviewer would like to know how you rate your technical skills. Likely, they will mention specific tech skills needed, in the job posting or job description.
First, on a scale of 1-10, discuss how skilled are you in their tech requirements. Try to avoid giving yourself a 10, since nobody is perfect, and you do not want to come across as overly confident or someone who has no room for feedback and improvement. Alternately, avoid giving yourself too little credit. You do not want to paint the picture that you are a tech dud! Try to remain in the 7.5-9.5 range while staying honest and accurate. Be sure to list which programs, apps, or systems in which you shine!
1st Answer Example
"I rate my technical skills as a 9/10 as I will, on occasion, have times when I am not as savvy as I would like to be. My supervisor and co-workers will attest to my ability to pick up new tech very easily. I would say I'm strongest in TravelWorks and ResVoyage."
2nd Answer Example
"I will rate myself an eight because I value strong technical capabilities but, just like most people, I have things to learn. My strongest technical skills are in the Microsoft Office suite including Word, Excel, and PowerPoint. I have also used Juniper Booking for about five years."
12. How competitive are you?
How to Answer
The interviewer would like to know if you have a competitive spirit. Being a competitive person is an excellent thing if you are appropriately competitive in the workplace. Assure the interviewer that you have a tremendous competitive edge when necessary but are still able to balance that competition healthily.
1st Answer Example
"On a scale of 1-10, I would rate myself as an 8 when it comes to being competitive. I love a great competition in the workplace when it comes to sales goals and breaking through last years' numbers. I am not competitive to the point that it would hurt my clients or colleagues."
2nd Answer Example
"Competition in the workplace can be a great thing. I create small competitions with the staff, and I love to see how it motivates them. I then look at the numbers and see how much my workplace challenge has affected productivity, compared to the week before. I am a numbers person, so my competitive streak is satisfied by knowing I have improved productivity from week to week."
13. When a problem requires a quick solution, how do you respond?
How to Answer
When it comes to complex problem solving, decisions are not always readily reached. It takes practice, experience, and confidence to learn what sorts of decisions yield the best results. Walk the interviewer through your process when it comes to making quick decisions. Do you rely on past experiences? Perhaps you go with a gut feeling. Maybe you have read case studies that you lean on in these instances.
Problems in the travel industry that require you to act quickly can be situations such as flights being canceled last minute, or a terrorist attack in another country, requiring you to re-route your clients. Demonstrate that you are confident and able to react swiftly when the need arises.
1st Answer Example
"I react swiftly in emergency situations, and these do come up from time to time in the travel industry. Perhaps my problem-solving skills come from my years as a parent, having to think fast and put out fires! If a quick solution is required, I will do a fast overview of the facts and make a decision based on risk factors considering the safety of those involved."
2nd Answer Example
"I thrive under pressure and always have, so when I'm given a time-sensitive situation to address, I light up and get down to business. I am more impactful and even more creative when I have little time to do much besides jump in and take charge. This ability to make fast decisions is especially helpful in my role as manager when there is a travel issue affecting a client."
14. Are you comfortable being paid on a 100% commission basis?
How to Answer
Many travel based roles are highly commission based. The interviewer would like to know if you are happy with being paid solely on your performance and results. Whether the job with Hays Travel Ltd. pays 100% commission or not, may not be the point of this question. Assure the interviewer that you are confident in your ability to be a top performer, regardless of commissions or a comfy base salary. Are you able to work hard and be paid based on your performance alone?
1st Answer Example
"I can assure you that my performance is always top notch and I am comfortable being paid based on my performance. I have earned solely on commission, as a travel agent, for many years."
2nd Answer Example
"As a formerly independent travel professional, I learned to become motivated to drive my performance without outside factors driving me. Working in a 100% commission sales environment allows me to determine my compensation and manage my business and income accordingly."
15. Besides compensation, what do you value the most in the workplace?
How to Answer
Financial compensation aside, the interviewer would like to know what is most important to you when looking for a new job. Your answer will show the interviewer some direction when they are ready to make you an offer of employment. You can talk about the health benefits, work-life balance, workplace culture, growth, or even continued education opportunities. The sky is the limit!
1st Answer Example
"I am most interested in working for a company that has a great workplace culture, with a small amount of employee turnover, and a solid client retention rate. I like to get to know my clients, nurture those relationships, and keep them going for the long term. Regarding co-workers, I want to feel that I can trust the team environment and know that my company embraces values that align with my own."
2nd Answer Example
"For me, the room for creativity and a flexible workspace is significant. This flex could include a great office where it's easy to collaborate, or the ability to work from home when needed."
16. Where is your favorite place to travel, and why?
How to Answer
The interviewer at Hays Travel Ltd. would like to know where you have traveled, and what types of travel you prefer. Chances are, you will more easily sell the kind of trip that you prefer to take yourself. For instance, if cruises are your version of a nightmare, compared to a beach resort, you will likely sell more beach resort packages since it's easier for you to show passion and excitement. Keep your reply simple and to the point, being sure to support your answer.
1st Answer Example
"My favorite place to travel is the Amalfi Coast in Italy. My family is Italian, and I believe it's essential to visit ancestry roots. The cliffside towns are stunning, and it's home to some of the worlds' most luxurious hotels."
2nd Answer Example
"My favorite place to travel is The Maldives. Have you been? The turquoise waters are among the brightest in the world, and the beaches have the whitest sand. It's a great place to relax with many overwater huts available. Also available are underwater restaurants which are incredible."
17. What do you believe to be the most common travel grievance among your customers?
How to Answer
The interviewer is looking for a pattern when it comes to your customer service and any complaints or issues that you may be coming across. When you mention your customer grievances, you will want to stick to examples that you were able to repair. We all need to learn and grow in our jobs; however, you will want to avoid an example that may seem like you are not capable of doing a great job in a customer service environment.
1st Answer Example
"If I were to analyze common travel grievances, I would say that the most common is the unexpected fees that come along with travel. I try my best to prepare my clients for those additional fees; however, they do add up and are sometimes a bit shocking."
2nd Answer Example
"I believe the most common travel grievance that I hear lately is the lack of safe places to travel. The world is different than it once was and we cannot travel as freely to some areas of the world. I have a list of the safest places to go, and provide that to my clients who inquire."
18. What are your thoughts on online travel booking sites, and how can we best compete?
How to Answer
Online travel sites shook up the traditional travel industry, and now the interviewer would like to know your thoughts on how brick and mortar travel agencies can best compete. Some of the benefits of hiring a travel agent include:
- Save time combing the web for deals. A travel agent already has the best deals on hand.
- If any emergencies occur, you have someone to assist you during your trip.
- Travel agents often specialize in specific vacations like Disney or cruise lines.
- Travel agents are also like an event planner, helping you maximize your time and experiences.
Draw from this list, or create your own ideas, as to how Hays Travel Ltd. can best compete with online travel sites.
1st Answer Example
"I think that online booking sites are great for people on really tight budgets or young singles who don't need to arrange the happenings and comfort for an entire family. Where a company like Hays Travel Ltd. can best compete is offering convenience and support to people traveling for important events, or with young kids, where there is little room for error or surprises."
2nd Answer Example
"I believe there is a time and a place for both. If I am booking a hotel in Chicago to see my parents, I will book online at Hotels.com or something of the like. However; when I planned my family vacation to Disney, there was no way I was taking any chances. I hired a professional. I think Hays Travel Ltd. can best compete by continuing to show value when it comes to professional knowledge, travel support, and convenience for busy families and travelers."
19. If given the opportunity, what coursework would you take to further your education in travel services?
How to Answer
Perhaps Hays Travel Ltd. offers continued education opportunities, or maybe the interviewer is curious about your specific areas of interest. It is essential that you express an interest in expanding your travel related knowledge. If there is an area you need to strengthen, to be considered for a promotion in the future, you could mention that as well.
1st Answer Example
"I saw on your website that to be considered for a Global Sales Director role, I would need a completed MBA in Business. For that reason, if I could take additional coursework, I would apply my time to an MBA. I am very interested in working my way up, at Hays Travel Ltd. and feel that would be an excellent start."
2nd Answer Example
"I would like to complete my Bachelor's Degree in Travel and Tourism. Currently, I have a Diploma; however, it would be great to elevate that education and boost my career at the same time."
20. In your opinion, what are the three most important things you need, to make a sale.
How to Answer
Working in the travel industry requires a great deal of sales fortitude. Many of the positions are highly commission based, if not 100% commission driven at the start. Show the interviewer that you are capable of closing sales, and hitting your targets. If you have received formal sales training, you can discuss those experiences as well.
1st Answer Example
"I have taken a variety of sales courses through my past employers and find that the most important parts of a sale include finding and qualifying the right prospect, being comfortable making cold and warm calls once the prospect has been qualified and then, of course, asking for the sale."
2nd Answer Example
"First and foremost, asking for the sale is one of the most important steps in sales that many people refuse to do, or completely forget to do in some instances. The other two important steps are keeping your pipeline filled with qualified prospects and, of course, keeping in touch with those prospects on a regular basis so that a relationship grows. I recently attended a Dale Carnegie training course on 'Winning with Relationship Selling.' In that course, I learned a great deal on active listening skills, and building profitable relationships."
21. Do you keep up to date on global travel restrictions?
How to Answer
As a professional working in the travel industry, you will be required to remain in-the-know, when it comes to global happenings, travel restrictions, and how those affect your clients. It's very likely that Hays Travel Ltd. has a database for this or apps and tools to help you stay efficient and knowledgeable. Discuss with the interviewer how you currently stay up to date on global travel restrictions, and other related news.
1st Answer Example
"I will often refer to the government or state website to read up on any restrictions. In my current role, we use a program called Tripfuser to assist with booking and any alerts that we may need to know. Do you have a similar system at Hays Travel Ltd.?"
2nd Answer Example
"I do keep up to date on global travel restrictions. My favorite resources are the government website, and I also follow a few trending hashtags on Twitter, related to travel safety and other important government alerts. Do you have any recommendations for great resources?"
22. Why would you choose to work at Hays Travel over any other travel agent?
How to Answer
The interviewer is looking for the specific reasons why you want to work for Hays Travel Ltd.. When responding, it's essential that you dig more in-depth than the fact that their office is close to home, or their benefits are great. You will want to look into the heart of the company and comment on how they got started, what they do for the communities around them, or their culture and how they embrace diversity and inclusion.
1st Answer Example
"I would like to work at Hays Travel Ltd. over any other travel agent because of your commitment to responsible business. You collaborate only with travel partners that offer the best and are ethical in their ways. I appreciate this about your company and look forward to joining an organization that is so conscious."
2nd Answer Example
"There are many great reasons to choose Hays Travel Ltd.; however, the stand out for me is the fact that you are so highly involved in community efforts, and giving back. I read that your organization regularly contributes resources to victims of environmental disaster or war. I have a passion for socioeconomic issues, and it's great to see corporations join in relief efforts. I would be very proud to work here."
23. How strong is your geography knowledge?
How to Answer
If you can rate your knowledge from beginner, intermediate, or expert, that is a straightforward way for the interviewer to be able to understand your knowledge level. Also, you could rate your geography knowledge from 1-10. Whichever way you choose to reply, be sure to let the interviewer know that your understanding is strong but so is your willingness to learn. If you need to study and strengthen your skills, that is okay too. Be honest and show that you are eager.
1st Answer Example
"I can safely say that my geography knowledge is at an intermediate level. I am confident; however, I do not know it all. Are there any courses or training that you would recommend, to strengthen my knowledge?"
2nd Answer Example
"I am newer to the travel industry and would rate my knowledge as a beginner. With that said, I have an app on my phone that I use every day, which tests me on all things geography. It's helping a lot. I should be at an intermediate level soon."
24. Adult airfare to Barbados is $900. A child's ticket is 75% of this plus 10% for commission and fees. How much is a child's fare to Barbados?
How to Answer
What may seem like a simple math question, could be difficult under pressure. If you are working as a travel agent, you will be required to make all types of calculations. Accuracy and common sense are going to be very important in your new role. Keep your answer brief, and walk the interviewer through your thought process as you solve the problem.
1st Answer Example
"I understand that math is a required skill for this role. To figure out a child's fare to Barbados, I would take $900 minus 25%, which is $675. From there, I would add $67.50, which is the 10% in commission and fees, to $675, making a child's ticket $742.50."
2nd Answer Example
"I am accustomed to making math calculations at work, and have strong calculation skills, even under pressure. Because 75% of $900 is $675, I would add the 10% commission and fees to $675. The total for a child's fare to Barbados is $742.50."
25. At Hays Travel you will have access to sensitive customer information. Are you willing to pass a psychometric test and background check?
How to Answer
Working for Hays Travel Ltd. means that you will have access to passports and other highly sensitive information. The interviewer needs to know that you can be trusted with this type of information. Background checks, and even personality and psychometric tests. The best answer to this question is that, yes, you are willing to comply. Keep your answer brief, and if you need to disclose anything from your past, this is the time to do so.
1st Answer Example
"I am willing to comply with any pre-employment checks and testing that you require for this role. My background is clear; however, you can never be too careful in the travel industry, so I completely understand."
2nd Answer Example
"I will comply with any pre-employment checks required to work for Hays Travel Ltd.. I do have a small mark on my record from 2007; however, it is a driving-related offense. There are no restrictions by which I have to comply, and I can freely travel."
26. The target is to sell $40,000 per month in travel services. How do you plan to meet your sales goals right away?
How to Answer
Since being a travel agent is a sales and customer service based role, the interviewer would like to know that you can reach your goals and targets. You may need to get creative some months and others, like when you first start your job, may require you to dig deep into your resources. Describe to the interviewer how you plan to reach your goals immediately.
1st Answer Example
"I plan to reach my targets immediately by calling all of my contacts, including family, and friends, to let them know where I am working and reviewing how I can help them book a wonderful trip."
2nd Answer Example
"I have always met or exceeded my targets. When working for Hays Travel Ltd., I plan to do so immediately by tapping into my network and digging into your database for past clients who could benefit from a warm call. The path of least resistance includes reaching out to those who have already purchased from Hays Travel Ltd. versus taking the time to find an attract an entirely new customer base."
27. If a client had an unlimited budget for a beach vacation, where would you send them and what would you plan?
How to Answer
You can have some fun with this question, helping the interviewer to understand how creative you can get when planning an epic getaway for a client. Let's say there is an unlimited budget. Where would you start? With a high-end vacation, you need to make sure that you account for every small detail. Keep your reply on track, but play around a bit with your response.
1st Answer Example
"I keep a list of the Top 10 luxury beach resorts in the world, and cannot wait to take a vacation of the sort myself, someday. If a client had an unlimited budget, my go-to recommendation would be Constance Moofushi, in the Maldives. It's a small private island where you can have your own personal 'hut' on the water. The area boasts some of the best scuba diving experiences money can buy, as well as many on-site luxury services such as a spa, private tours, and premium food and beverage experiences."
2nd Answer Example
"An absolute dream vacation, where a traveler could spend an unlimited amount of money, would be Xaranna Okavango Delta Camp located in Botswana. It is a luxury safari lodge where guests can enjoy tented suites with large soaking tubs, a private pool, and cushy cabana areas. You can see wildlife such as lions, leopards, hippos, and elephants. There is a private chef on site also. For those who enjoy ultra-remote vacation experiences, it's a must-go."
28. What do you believe to be peak travel times, and slower travel times?
How to Answer
Show the interviewer that you understand the ebbs and flows that come with working in the travel industry. If you are applying for a 100% commission based role, you should be extra mindful of the expectations and earning potential during any travel. Feel free to ask questions surrounding peak travel times, and how Hays Travel Ltd. operates during the slower times.
1st Answer Example
"From what I understand, in the Northern Hemisphere, peak travel times are June to August. Offseason is generally November to March with some peaks in March, April, June, September, and October, around school breaks and a few significant holidays. Could you share with me how Hays Travel Ltd. successfully navigates the slower times?"
2nd Answer Example
"I am new to the travel industry; however, I believe that the peak travel times would be when kids are out of school. Families like to travel together so perhaps June to August and again during winter and spring breaks. Is this accurate to say? I am eager to learn more about how Hays Travel Ltd. keeps business coming in steadily throughout the year."
29. Travel agent positions are just the beginning of a career with Hays Travel. Which other roles interest you?
How to Answer
Take a look at the positions available with Hays Travel Ltd., far beyond their retail or baseline travel agency positions. You can find a list of opportunities on the company website or LinkedIn page. The interviewer would like to know the type of growth that you are interested in earning. Discuss what has caught your eye and be sure to express that you understand it will take work and dedication to reach your career goals.
1st Answer Example
"I would like to earn my way into a Travel Coordinator role, working with higher end and corporate clients. From there, a Global Travel Director would be incredible. I realize that this step would require many years of successful service with Hays Travel Ltd. and I am ready to put in the work."
2nd Answer Example
"The Travel Manager position that you have listed on your LinkedIn jobs caught my eye. It would be a great opportunity to work in your Global Travel department and travel to the UK. I see that you look for experience in developing and implementing travel policies, operational procedures, and other service agreements, so I plan to expand my education to include these skills."
30. In your opinion, what are the top 3 landmarks in Paris?
How to Answer
The interviewer is testing your knowledge when it comes to the most popular travel landmarks in the world. Many people want to see Paris, but not only just for the Eiffel Tower. Show the interviewer that you have a solid knowledge base when it comes to travel hot spots.
Some of the most famous Paris landmarks include:
- The Eiffel Tower
- Arc de Triomphe
- Basilica of the Sacr?-Coeur
- Louvre
- Pantheon
- The Catacombs
The list goes on. If you have ever visited these places or attractions, this is a great time to mention your hands-on experience.
1st Answer Example
"I have been to Paris a couple of times and have to say, without a doubt, the most enjoyable landmarks were The Eiffel Tower, The Catacombs, and the Louvre. There are so much culture and experience to soak in, in Paris, that it's difficult to get all of it in just one trip."
2nd Answer Example
"There are many great landmarks in Paris, and although I have never been, I hear the most positive feedback from my clients who have seen Arc de Triomphe, the Basilica of the Sacr?-Coeur and its views over Paris, then the famous Notre-Dame de Paris Cathedral."