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Hard Rock Cafe Interview
Questions

30 Questions and Answers by Jordan Henry

Published October 29th, 2018 | Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.
Question 1 of 30
How many tables are you able to manage at one time?
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How to Answer
Depending on the size of the restaurant, you may handle anywhere from 4 to 8 tables, an average of 16-32 guests. If you have previous restaurant experience, discuss the average amount of tables or people that you are accustomed to serving at one time. If you do not have any restaurant experience, you can ask the interviewer questions regarding how they train and prepare their new servers to handle peak volumes.
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1.
How many tables are you able to manage at one time?
Depending on the size of the restaurant, you may handle anywhere from 4 to 8 tables, an average of 16-32 guests. If you have previous restaurant experience, discuss the average amount of tables or people that you are accustomed to serving at one time. If you do not have any restaurant experience, you can ask the interviewer questions regarding how they train and prepare their new servers to handle peak volumes.

Jordan's Answer #1
"I've been working at a relatively small restaurant for the last few years, so I've handled between 4 and 8 tables at once (depending on how busy we are that night). I'm really looking for a new challenge, which is one of the reasons I'm excited about the possibility of working at a restaurant as large as Hard Rock."
Jordan's Answer #2
"I can commit to excellent customer service, and efficiency, up to approximately 30 guests. In my current role, that is around 6-8 tables. How large are the sections that you assign to your servers?"
2.
What questions do you have for me?
It's always a great idea to have questions ready for the interviewer. Review the company website and other online resources to ensure the queries you have are not mundane, or redundant. The last thing an interviewer wants to hear is a list of items you could have found the answers for from merely watching a video on their company site!

Here are some sample questions:

- When would you like to have this position filled?
- How long has this role been vacant?
- Is this a replacement search or a newly created role?
- What is your favorite part about working here?
- What is the company's primary goal for this position in the next 12 months?
- Is there anything from my background and experience that I can clarify for you?
- What do you see as the most significant change in this industry over the past three years?
- Is there any reason why you would not hire me?

Jordan's Answer #1
"Thank you for asking - I do have a few questions. What does your training schedule look like, should I be the successful candidate? Also, when are you hoping to make a decision?"
Jordan's Answer #2
"I would like to ask if there is anything in my background on which you need clarification? Also, after discussing everything today, is there any particular reason why I would not be the best fit for this shift manager role?"
3.
Tell me about your experience with Point of Sale systems.
One of your responsibilities will be handling cash and other forms of payment and making proficient sales transactions through our Point of Sale system. Do you have experience with POS systems?

Jordan's Answer #1
"I have approximately eight months' experience with Square POS. I picked up the system very quickly and believe that I could learn your system quickly."
Jordan's Answer #2
"The bulk of my POS experience is with Lightspeed Restaurant systems and TouchBistro. I can learn how to use any system that you require."
4.
Do you have reliable transportation?
Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.

Jordan's Answer #1
"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."
Jordan's Answer #2
"I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
5.
Hard Rock Cafe likes to hire individuals who want to grow with us. Where do you see yourself in 2-5 years?
Interviewing, hiring, and onboarding is an expensive and time-consuming endeavor for any company, but the restaurant industry has an exceptionally high turnover rate compared to many industries. The interviewer wants to know that, if engaged, you will see this as a longer-term fit. Discuss your career plans, goals, and how those fit with what Hard Rock Cafe is offering. Describe your passion for this opportunity, and what you like about the company for which you are applying.

Jordan's Answer #1
"You can see in my resume that I have strong loyalty and tenure. My career plans include growing with Hard Rock Cafe in a management based role as I prove my skills. I would be happy to find a long-term fit here."
Jordan's Answer #2
"2-5 years from now, I would like to be supervising or managing a team of my own. I feel like I am progressing at a rate that will make this a possibility, and your training program will help to accelerate my professional growth."
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