32 Hampton Inn Interview Questions & Answers
Below is a list of our Hampton Inn interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. Who would you say inspires you?
How to Answer
The interviewer is attempting to learn what motivates your heart. Your life's inspiration can come from a book, a mentor, your family, a celebrity, an author - literally anyone or anything! Talk to the interviewer about who has inspired your life and why.
Written by James McMechan on July 19th, 2021
1st Answer Example
"I find inspiration in a variety of people and things. I would have to say that the person who has most greatly inspired me has been my grandmother. She always had a smile on her face no matter how hard she worked and she loved everyone. She was well respected and always gave more than she received. I try to live like her as much as I can."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"My previous manager was a huge inspiration to me. Her passion for this industry was motivating and put the fire in me to climb the ladder in my career."
2. Tell me about a time you helped to initiate a change in your workplace.
How to Answer
Hampton Inn is a division of Hilton, one of the largest hotel chains in the country. It is constantly looking for ways to become more efficient in the services it provides to its guests. From quick check-in procedures to online apps to more services offered, you will be asked to make the experience of each guest a positive one. The interviewer is wondering if you share that vision or whether you will simply do what is required.
Written by James McMechan on July 19th, 2021
1st Answer Example
"I know that Hampton desires for every guest to have the best possible experience. I share that desire, and would constantly look for ways to help create that kind of environment. At my previous job, we were having a problem with customers having to wait at the counter for a cashier to process their order. I worked with our company to install a self-service kiosk, where our guests could scan their own item, tap their card and go. It made everyone much more efficient and eased the stress our employees were feeling."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"The previous company I worked for was having trouble communicating with our guests concerning their orders. I suggested that we put a method to update their particular item on our website and send it as a notification on their phone. It improved our efficiency and had a very positive effect on the way our customers perceived us."
Written by Ryan Brown on July 19th, 2021
3. What is your current salary?
How to Answer
A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests.
1st Answer Example
"I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. I am looking for a competitive salary in my next position."
2nd Answer Example
"I am currently making $50,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
4. Tell me about your favorite book, movie or hobby and why it is important to you.
How to Answer
The interviewer is asking about what you like to do in your spare time. Talk to the interviewer about a book that you are currently reading or a hobby that interests you and creates a healthy life/work balance in your life.
Written by James McMechan on July 19th, 2021
1st Answer Example
"Currently I am reading 'Ego is the Enemy' by Ryan Holiday. It is a book about ambition, resilience, and success. The book is about staying humble and hungry for self-improvement Lessons that everyone can benefit from."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"In my spare time, I love to go camping. I find that just being outdoors can help clear my mind and allow me to relax and destress. Since we live near the mountains, it is easy to explore lots of trails and see some of the most beautiful scenery anywhere. One of my favorite places is to hike up Mt.Princeton near the Blue lake. It;s an easy hike and is usually not very crowded to my family can enjoy our time there."
Written by James McMechan on July 19th, 2021
5. Why should we hire you?
How to Answer
This is an opportunity for you to sell yourself to your prospective employer. In this situation, Hampton is looking for an employee who believes in great customer service and is willing to work hard to exceed expectations. Be positive about your personal strengths and how they make you a better individual.
Written by James McMechan on July 19th, 2021
1st Answer Example
"You should hire me because I am unlike anyone else you have interviewed before. When I started with my current company, I was the youngest salesperson they had ever hired. That didn't stop me from becoming the #1 salesperson in the company within six months. I am dedicated to my craft and engaged in this industry to the point where I commit myself to take at least one business development or leadership-related workshop every quarter. I am a competitive achiever who will work as hard as I can. You won't be disappointed when you hire me."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I have over a dozen years of experience in the industry at one of your largest competitors. I have a proven track record of successes there and will bring that knowledge here to Hampton Inn. You will see a positive impact from me right away."
6. Have you ever worked in a cross-functional environment?
How to Answer
One of the things you can expect in a service industry like Hampton Inn is that you will be exposed to a great deal of cross-training. f you work fou may have been asked to work on a project with team members of another department. Your ability to work effectively with others will be a significant asset to your potential employer, especially if they are a larger organization.
Written by James McMechan on July 19th, 2021
1st Answer Example
"I am regularly exposed to tasks and responsibilities that are not necessarily in my specific job description. I believe in helping teammates and fellow employees even when I am not overtly asked to do so. We succeed as a team, and I loved how Hampton fosters that kind of culture. If we help each other, the company is better for it."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I have worked in a cross-functional setting for many years. Primarily with the HR department and the Accounting department. Clear communication is key when collaborating with different teams. I have no problems helping team members regardless of what department they work for."
Written by James McMechan on July 19th, 2021
7. Tell me about a time when you had to encourage a fellow team member. How was your encouragement received?
How to Answer
The interviewer would like to know that you can successfully motivate others without your words coming across as condescending. For this question, use a scenario when your encouragement was well received and resulted in a positive change or outcome.
Written by James McMechan on July 19th, 2021
1st Answer Example
"Our business development lead was stressing out last month because she was only 88% to quota with just two days left in the month. I sat with her after work, and we brainstormed some great ideas she could implement for quick results. She ended up closing the month at right on quota and had some amazing momentum heading into the next month. I believe that encouragement can come in many forms. In this instance, she just needed someone to bounce ideas off of!"
Written by James McMechan on July 19th, 2021
2nd Answer Example
"A teammate was going to quit due to various frustrations. By putting SMART goals into place that would allow him to understand how he'd get to hit his targets, he changed his attitude at work and ultimately received a promotion. It was great to see him turn around so well."
8. What attracts you the most to this particular position?
How to Answer
Hampton Inn wants to learn as much as they can about you before they extend an offer of employment. It is equally important that you get to know a little bit about them before you accept the position. This is a good opportunity to ask questions about the kind of culture Hampton provides, and share with the interviewer that you have done some research so you can be confident that the opportunity will be a good fit for both of you.
Acknowledge your willingness to learn new skills. Be specific.
Written by James McMechan on July 19th, 2021
1st Answer Example
"What attracts me most to this position is the fact that your organization puts so much effort into professional development for your employees. I noticed that your website offers employees a chance to work toward certifications in the hospitality industry. I would love to take advantage of those programs."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I am most attracted to this particular position with Hampton Inn because I am looking for ways to grow as an individual and become more marketable in the future. This position will help me learn about the hospitality industry."
Written by James McMechan on July 19th, 2021
9. When have you spoken up for cause, knowing that it would directly look unfavorable on you, because it was the right thing to do?
How to Answer
The Interviewer is looking for an employee who will abide by company policies but is willing to bring any problems and concerns to them privately for review. Reassure the interviewer that you believe in the 'chain of command'. The best method for handling complaints should be with superiors behind closed doors The interviewer wants to know if you are the kind of employee who would undermine their authority by openly criticizing them or the company publicly.
Written by James McMechan on July 19th, 2021
1st Answer Example
"I am sure that Hampton Inn encourages feedback on ways the company could improve. I have always believed that there is a time and place to discuss issues that might arise. and that is never in front of a guest. If any issue occurred I would want to inform you privately and choose the best course of action together, if you felt it was needed. If you decided to wait, or not take action, I would support that decision to the best o my ability."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"During my time at college, the administration refused to allow certain students to express their opinions about the college in the local campus paper. As a concerned student who believed in the right to free speech, I met with several members of the administration to try and reach a compromise. After several frank discussions, the college allowed the paper to publish constructive complaints as long as they didn't violate any standards of vulgarity or encourage immoral or illegal behavior. This compromise allowed the students to voice their concerns about campus policies without having to create havoc and disrupt the learning environment."
Written by James McMechan on July 19th, 2021
10. Tell me more about your most recent position and how it relates to this particular role.
How to Answer
The interviewer is attempting to assess whether you might be a good fit for the position. Be positive about how you see yourself fitting into the organization. This is a great chance for you to share how you made a positive impact on your previous employer.
Written by James McMechan on July 19th, 2021
1st Answer Example
"In my most recent position, I had many responsibilities such as client relationships, customer service, and cold calling. these areas allowed me to interact with our guests in a positive and effective way. I believe that I had a lot of positive impact on the company by helping solve problems and answer questions that they might have."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I am performing a role very similar to this one at my current employer. However, I am looking for an opportunity to grow in my career and believe that his position would allow me an opportunity to do just that. After years of working in the hospitality industry, I am ready for the challenge of leading a team."
Written by James McMechan on July 19th, 2021
11. How do you handle stress?
How to Answer
Hampton Inn is in the service industry, and because of the nature of the business, there are times when multiple demands will be made of you. Talk to the interviewer about your ability to work calmly and effectively, despite the increased pressure you might feel.
Written by James McMechan on July 19th, 2021
1st Answer Example
"I handle stress very well, and try not to panic even though many demands are being made at one time. I work on moving as quickly as I can, but with care and concern for every task. I don't mind working hard or moving faster if the situation warrants."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"Stress is part of any demanding job, and I embrace it. I believe that I can be a good example to my co-workers by not panicking or fretting about meeting the many demands that might be placed on us. I also believe in a healthy work-life balance so that I can recharge my energy levels when I need to."
Written by James McMechan on July 19th, 2021
12. If you were given a choice, which work related task would you leave for last? Why?
How to Answer
The interviewer is trying to assess your ability to organize your daily tasks. This is a great opportunity to show a general plan of action about finishing work. Many managers and employees have learned to develop systems that allow them to complete the immediate and necessary tasks first while pushing off the non-immediate and non-essential items for later.
Written by James McMechan on July 19th, 2021
1st Answer Example
"It depends entirely on what the tasks are. I have found that most of the time if you will pause for a moment and create a plan that helps. I try to do the immediate and essential items first, and then leave the less essential items for later. This ensures that I manage my time wisely and efficiently."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I try not to procrastinate in my work, but there are times when I will need to use my time wisely by finishing an immediate task first. For instance, I might need to handle a guest complaint first and then go back to the project I was doing before. I believe that taking care of a customer is much more important than say, finishing paperwork. There are tasks that can wait, even though they might be important. It is simply a matter of good time-management."
Written by James McMechan on July 19th, 2021
13. Give me an example of a time when you went above and beyond.
How to Answer
The interviewer is trying to assess your willingness to do everything you can to ensure a guest positive experience. Display to the interviewer that you can do more than just the bare minimum and that you look for ways to be of service to the needs of the client.
Written by James McMechan on July 19th, 2021
1st Answer Example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her work so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and she was able to catch up on everything. It felt good to help."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I enjoy going above and beyond in my work. In my last position, I regularly called customers to check in and see how they were doing, even if there was no news to offer. I just wanted them to know that we were working on their problem and hadn't forgotten about them. This simple action showed our customers that I cared. I believe these kinds of actions for our customers help to keep them loyal to us."
Written by James McMechan on July 19th, 2021
14. How do you like to encourage ideas in others?
How to Answer
Hampton Inn is a people business. The company places a great deal of value on customer interaction and excellence. No matter what role you perform, you will be involved in sustaining a positive work environment. This is an excellent opportunity to show the value you believe encouragement and recognition can have. Talk to the interviewer about your ability to set an example for others, and encourage creative ideas in your team members.
Written by James McMechan on July 19th, 2021
1st Answer Example
"I believe in being a positive example for my co-workers with an energetic attitude about every task or project I am assigned. At times, this requires the team to like to be creative in their thinking and present ideas to the company. I think that an employee who feels comfortable and confident in their ability to bring forward their unique ideas is one who will be loyal and productive. I encourage participation and input from others, and I offer strong praise for those who show initiative."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I encourage people to tap into the best parts of themselves by finding creative solutions to problems. I have found that fostering this kind of culture can lead to a continued push toward excellence, and make every guest encounter the best it can be, I know this is one of the core values of Hampton Inn so I look forward to the opportunity to be a part of that environment."
Written by James McMechan on July 19th, 2021
15. When have you worked amongst a diverse group of people?
How to Answer
The interviewer is trying to ascertain how much exposure you have had to other cultures and backgrounds. Hampton Inn provides services to all types of diverse cultures and is a leader in providing opportunities to minority workers. This is an excellent opportunity to assure the interviewer that you can be patient and kind when confronted with someone who may be different than you. Be positive in sharing this as an opportunity to learn and grow as an individual.
Written by James McMechan on July 19th, 2021
1st Answer Example
"I have worked with diverse groups of people most of my career, including my time during college. In fact, I had a roommate from South America at the dorm. It was a wonderful opportunity to learn new things, and I have carried that sentiment with me wherever I go."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"The hospitality industry is probably one of the most diverse work environments you can find. I think diversity in the workplace is a must-have because it creates a company culture of understanding and tolerance. My entire career has been in the hospitality industry so I can safely say that I am well accustomed to differences in the workplace, and I welcome the opportunity to continue to grow as a person."
Written by James McMechan on July 19th, 2021
16. Rate your communication skills from 1-10 with proper examples backing your given rating.
How to Answer
On a scale of 1-10, rate yourself as an effective communicator. No matter what role you take at Hampton Inn, good and clear communication will be an integral part of your success. You may have to speak with guests, coworkers, and even superiors in a variety of different situations. This is an excellent opportunity to convince the interviewer of the value you place on good communication so that there are no obstacles preventing you from performing your job.
Written by James McMechan on July 19th, 2021
1st Answer Example
"I rate my communication skills as a 9/10 because I believe in the importance of clear communication. I am not afraid to ask questions for clarification, and I pride myself on keeping every exchange positive. I believe that clear instructions on what is expected in my role can help me succeed in your organization. I look forward to helping everyone on the team excel."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I will rate myself an eight to a nine because I value good and clear communication, I believe that how a person interacts with others is a key factor in the success of the employee and the company as a whole. I believe in interacting with others by treating them with respect and dignity. When criticism is needed, I try to affirm the individual while instructing them about the process. When praise is due, I am quick to verbalize it. You could say that I love to teach and I love to cheerlead as the situation dictates."
Written by James McMechan on July 19th, 2021
17. At Hampton Inn we believe in the continued education and training of our employees. If you could choose any area to expand your knowledge, which would you choose?
How to Answer
The interviewer is attempting to assess your willingness to be exposed to new ideas. Share your interest in how you would be willing to learn new skills as a way to become more valuable to the company. Be sure to express your interest in any continued education and training Hampton might offer its employees.
Written by James McMechan on July 19th, 2021
1st Answer Example
"I am always happy and willing to expand my knowledge when it comes to sales and service in the hospitality industry. I would be especially interested in expanding my skills in strategic prospecting if given the opportunity."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I am always eager to learn new skills so that I can grow in what I know. I am looking for a company that believes in promoting from within, and actively encourages this kind of engagement from its employees. I am very excited to see what Hampton has to offer!"
Written by James McMechan on July 19th, 2021
18. Have you progressed in your career as you have expected?
How to Answer
Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.
1st Answer Example
"Overall, my career has progressed a touch slower than I would have liked. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I feel that this particular position would take my career exactly where it should be."
2nd Answer Example
"I am satisfied with the pace my career has taken when it comes to growth and opportunity. I have always tried to grow at a rate that will challenge me without skipping important learning steps along the way. I believe it is a big career mistake to skip steps to get ahead, without first earning the knowledge and expertise."
19. What is the most competitive work situation you have experienced?
How to Answer
Think back to a time when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.
1st Answer Example
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
2nd Answer Example
"One of the most competitive work situations I have experienced was driving a sales team to perform beyond quota. We collaborated to come up with creative goal setting approaches, and our leadership team created recognition incentives to encourage strong performance along the way. It was a challenge, but we beat our all of our competition and made it happen!"
20. Tell me about a time when you made a suggestion requesting change in an organization.
How to Answer
The interviewer is trying to assess how engaged you are in delivering excellence and working to constantly looking for ways to better perform your position. In addition to being able to handle change, be prepared to share a time when you recognized how a change in a policy delivered a better experience for a customer, your teammates, or even strengthened the company
Written by James McMechan on July 19th, 2021
1st Answer Example
"Last year when I was managing front-of-house I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I made a recommendation, in my current role, for a change in vendors when it came to our office supplies. I noticed that our current vendor was becoming increasingly slack with incorrect billing, missing items, and even additional surcharges. I sourced another three options, all local, and presented my findings to my supervisor. We ended up choosing one of the vendors that I found."
21. Tell me about a time when you discovered a problem and went beyond regular expectations to fix it.
How to Answer
The interviewer is trying to assess whether you are a self-thinker who can empower yourself to meet a customer's request or a follower who is timid. and unwilling to make a tough call. Because Hampton Inn prides itself in great customer service, there will be times when you need to make a decision to go above a customer's expectations.
Written by James McMechan on July 19th, 2021
1st Answer Example
"When I worked as an admin assistant at my last job, I was in charge of purchasing. I noticed we had been spending quite a bit of money on paper and plasticware. I compared the cost of disposables to the cost of buying permanent dishes and utensils for the kitchen. It turned out we were able to save the company hundreds of dollars each year by simply investing in dishes and silverware!"
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I had a staff member who was stealing supplies. Rumors were going around that she was dishonest; however, there was no evidence. I carefully waited and, after two days, the rumored infractions were caught on camera. At that point, I was able to terminate her employment. I went beyond regular expectations by gaining evidence before terminating her. I knew this would prevent a human resources issue down the road, and it also saved my company from having to pay this employee any severance pay."
22. Tell me about your exposure to hospitality related software and technology.
How to Answer
No matter your function with Hampton Inn, chances are, you will need to learn their internal software and technology. Ask the interviewer which systems they use and then discuss how they may be similar to the programs with which you are already familiar.
1st Answer Example
"I have been exposed to a few Point of Sale and Booking Systems that sound similar to what you are using here at Hampton Inn. I am tech savvy and am confident that I could pick up on your technology very quickly."
2nd Answer Example
"Could you tell me which programs and software you use? I have used a variety of hospitality related software and technology, so I am confident in my ability to learn your programs quickly."
23. Due to the nature of our business at Hampton Inn, your priorities can change on a dime. Are you able to change focus quickly or does this bother you?
How to Answer
The interviewer is attempting to assess your ability to multitask. Assure the interviewer that you can handle the variety of situations that will come your way at Hampton Inn. Be positive and be prepared to give an example of a time when you had to handle multiple responsibilities.
Written by James McMechan on July 19th, 2021
1st Answer Example
"In my current position I am on call quite often, so I am used to having my schedule and plans change. When this happens, I find that I am up for the challenge. I don't mind changing focus when I need to."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I am able to start and complete a project in one shot; however, if it is required of me to handle multiple tasks from time to time, I am okay with that as well."
Written by James McMechan on July 19th, 2021
24. Because of the nature of our business, we will ask to conduct a complete background check before hiring you at Hampton Inn. Are you willing to comply?
How to Answer
The interviewer is trying to ascertain if there might be any issues with your background, by offering you a chance to disclose them in a private setting. This question is the best time to disclose if you have a criminal record. Full disclosure may not make you exempt from employment with Hampton Inn - they may need to understand the charge and assess the risk.
Written by James McMechan on July 19th, 2021
1st Answer Example
"I am more than willing to comply with a background check; however, I will disclose to you that I have a mark on my record from a marijuana possess charge 12 years ago. I was a teenager at the time and regret that choice. It's best you know from me as opposed to finding out through a background check."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I have a clean record and am happy to comply with any background checks you require."
Written by James McMechan on July 19th, 2021
25. At Hampton Inn many of our positions require you to wear a uniform to work. Are you willing to comply?
How to Answer
The interviewer is delivering information to you and could be a sign that they have detected a concern with your appearance. At times, companies will have strict dress codes that include some type of personal grooming. While no employer can legally discriminate because of appearance, it is perfectly acceptable to ask if there are any specific requirements. If the company requires you to wear a uniform. It is okay to ask to see the outfit before you agree to wear it - you have the right to ask!
Written by James McMechan on July 19th, 2021
1st Answer Example
"I can understand why Hampton Inn requires a uniform from most employees. I have seen your uniforms, and they seem very comfortable, and the colors are great. I do wear a hijab so can you please confirm that your uniform allows for that?"
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I have seen your uniforms and am 100% comfortable with any requirement you might have. I've had a dress code for work the last ten years and quite enjoy taking the guesswork out of dressing for work. I believe that a uniform can present a professional appearance in front of the guest. I have no issues wearing a uniform."
Written by James McMechan on July 19th, 2021
26. Working in hospitality can be a thankless job. How can we continue to motivate you to work hard for Hampton Inn even on the more challenging days?
How to Answer
The interviewer would like to know how Hampton Inn can motivate and encourage you when the stress of the job may be overwhelming. Be positive about sharing with them the kind of affirmation you like to receive.
Written by James McMechan on July 19th, 2021
1st Answer Example
"Words of encouragement motivate me. If you see me doing something right - even if it is small - tell me that you noticed. I don't need every day to run 100% smoothly, but I sure like to feel appreciated by my employer."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I don't mind a good challenge as long as I feel that my performance is making a difference. Because I have a bit of a competitive streak, you can keep my motivated by including me in the conversation regarding the difference I am making through my work and tenacity."
27. At Hampton Inn there are many internal growth opportunities. What does your ideal career path with Hampton Inn look like?
How to Answer
The interviewer is trying to assess your willingness to grow and flourish. A stagnant employee who is just content to perform the job assigned can often become disengaged over time. Reassure the interviewer that you are willing to be exposed to new things and that you believe one of the best ways to ensure your career with Hampton is to take advantage of any learning opportunities that might be offered.
Written by James McMechan on July 19th, 2021
1st Answer Example
"I would love to see myself grow into a management opportunity with Hampton Inn down the road. I saw a job posting for a Hospitality Manager and would like to learn more from you on how I can realistically achieve this type of position."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"Being on the front-lines of customer service has been a gratifying part of my career; however, when I complete my Human Resources degree, I would like to find a position within your Corporate office, working on policy and procedures. That is where my true passion is."
28. At Hampton Inn we put our customers needs first. What is your customer service philosophy?
How to Answer
Assure the interviewer that you will honor the customer service values at Hampton Inn. If you take the time to read through their website, you will likely come across a few critical statements on their customer service values. Refer to those particular keywords when answering this question.
1st Answer Example
"I read on the Hampton Inn website that you continue to be a leader in your industry because of your commitment to bringing the most innovative products and experiences to your customers. This aligns really well with my customer service philosophy. I believe in keeping customers engaged through a seamless and unique experience every time they visit."
2nd Answer Example
"My customer service philosophy is centered around a desire to always exceed the customer's expectations. I know that Hampton Inn puts a lot of focus on serving its customers by providing the best quality of care possible. I look forward to being a part of that culture."
Written by James McMechan on July 19th, 2021
29. Are you currently interviewing with any direct competitors of Hampton Inn?
How to Answer
It is always best, to be honest, and answer this question with full disclosure in mind. The interviewer is asking this question because they want to know how quickly they need to move to avoid you being scooped by a competitor! Always let the interviewer know that you are actively looking but be sure to reiterate why Hampton Inn is your top choice. Feel free to ask the interviewer about their hiring timeline as well!
Written by James McMechan on July 19th, 2021
1st Answer Example
"I am active in my job search and have targeted companies similar to Hampton Inn. Currently, I am in the first interview stages with two other organizations. I am hoping to have an offer of employment as soon as possible. This role with Hampton Inn sounds like a fantastic fit for me. When are you hoping to have a decision made?"
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I am selective about where I interview. I chose to apply with Hampton Inn because I was impressed with the kind of consistent excellence you deliver. I am eager to make a move but will not take a position that does not feel like a perfect fit. Do you have a timeline for your hiring decision?"
Written by James McMechan on July 19th, 2021
30. The internet is constantly changing the conversation between Hampton Inn and our customers. What are your thoughts on the use of social media marketing platforms such as Facebook, Twitter, and Instagram?
How to Answer
The interviewer would like to know that you are comfortable with various methods of social media and assess your skill level in the use of modern technology. Be positive in your answer, by sharing your readiness to use various forms of electronic media to reach and interact with guests.
Written by James McMechan on July 19th, 2021
1st Answer Example
"I see that Hampton Inn has a strong social media platform. You are very engaged with your followers and commenters. I feel that social media marketing has influenced companies to react faster and more openly to customer complaints - which is great. I am 100% on board with where social media marketing is taking the hospitality industry, and I think that Hampton Inn is doing a great job in responding to their guest's needs and wants.."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I think that social media can be a very effective tool in engaging the customer. Hampton has a track record of listening to what its customers are saying and quickly responding to those needs. The faster a company reacts to a customer's concerns, the better customer service they deliver. I look forward to being a huge part of that kind of environment."
Written by James McMechan on July 19th, 2021
31. At Hampton Inn we prefer to hire those with a business, hospitality, or tourism related diploma or degree. Walk me through your post-secondary education. How has it prepared you for this role?
How to Answer
Your post-secondary education is on your resume; however, the interviewer would like for you to go into further detail. Discuss how your post-secondary education has prepared you for a role with Hampton Inn. If you do not have any formal post-secondary education, you can refer to your previous work experience or related on-the-job training.
Written by James McMechan on July 19th, 2021
1st Answer Example
"I have a Diploma in Travel and Tourism from Reeves College. This post-secondary experience was very positive, and I was able to learn about the hospitality industry inside and out. My favorite course from the program was Marketing and Business Management. I believe this course gave me a keen eye for the ways that I can make a positive change. I look forward to applying that knowledge to this role with Hampton Inn."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"For example: "Although my related training has been primarily on-the-job training, I am confident that I will exceed your expectations in this role with Hampton Inn. I bring five years of solid experience in a similar tole, which will help prepare me for the position you have available. "
Written by James McMechan on July 19th, 2021
32. At Hampton Inn we have many strong competitors. In your opinion, how do we stand out from the crowd?
How to Answer
The interviewer would like to know that you have researched Hampton Inn and that you have an understanding of what makes them the best in their industry! List a couple of ways that you feel Hampton Inn stands out from its competitors. You can draw from positive personal experiences you have had while staying at a Hampton, or you can find ideas on the company website or online review sites.
Written by James McMechan on July 19th, 2021
1st Answer Example
"When I did an online search for Hampton Inn, I was very impressed with the number of positive reviews your hotel has. Many of your customers mentioned that you stand out by way of excellent customer service and competitive pricing. Obviously, Hampton Inn is a top choice for many. I am very excited to have an opportunity to be a part of that culture."
Written by James McMechan on July 19th, 2021
2nd Answer Example
"I think that Hampton Inn stands out from the crowd because of your ability to exceed your customer's expectations at every opportunity. Your customers know what to expect when they walk in because you have a history of delivering great service. That push toward excellence comes from great training, and I would like to have a role in helping foster that kind of culture."
Written by James McMechan on July 19th, 2021