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H-E-B Grocery Interview
Questions

32 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 32

Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

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H-E-B Grocery Interview Questions

  1. 1.

    Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

      On occasion, mistakes will happen, and communication will be broken. Talk to the interviewer about a time that this occurred in the workplace. How did you resolve the situation?

      Rachelle's Answer #1

      "I recall one instance where I misread an email from one of my subordinates. The punctuation was incorrect, and I read it in in a dire tone rather than in a positive one, as it was intended. After a tense conversation, the employee clarified her intention, and it seems I was mistaken. She and I agreed to exercise verbal communication on a regular basis to avoid a similar situation from happening again."

      Rachelle's Answer #2

      "We recently had a missing link in communications to one of our vendors, who we signed on to provide a large service. They were not aware of a change in the agreement which cost the company wasted time, resources and money. We were able to identify the breakdown in communication and change the process to ensure it does not happen again."

  2. 2.

    We are in a very competitive market. Why do you want to work for H-E-B Grocery?

      Discuss with the interviewer the reasons why working for H-E-B Grocery would be a top choice for you vs. their competitors. Personalize your answer by utilizing the research you have conducted on their organization.

      Rachelle's Answer #1

      "I do understand that your industry is very competitive; however, I feel that you stand out from the crowd. I want to work for your company because you are a long-standing employer with a strong reputation for quality products and friendly service."

      Rachelle's Answer #2

      "I chose to apply to your organization because I have a few friends who work for you and they have amazing things to say. Reputation is everything, and your industry reputation seems great."

  3. 3.

    Do you have reliable transportation?

      Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike that works too! Simply share that you have the means to get you to work consistently on time.

      Rachelle's Answer #1

      "I have reliable transportation. My vehicle is well maintained, and I am comfortable with the amount of travel required to get to here every day."

      Rachelle's Answer #2

      "I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."

  4. 4.

    Are you looking for a long term employment opportunity?

      H-E-B Grocery believes in investing in their employees, and they want to know that you will return the favor by offering a longer-term commitment. Be sure to let the interviewer know that you are not just using this opportunity as a temporary stepping-stone.

      If you are looking for long-term employment: "You can see on my resume that I have strong tenure in my previous positions. I would like to find a long-term fit where I can grow into a management or leadership type of role."

      Rachelle's Answer #1

      "You can see on my resume that I have strong tenure in my previous positions. I would like to find a long-term fit where I can grow into a management or leadership type of role."

      Rachelle's Answer #2

      "If you are looking for a shorter term solution: "I am looking for a temporary position for the summer. My goal is to earn additional money for University this Fall. I am willing to work overtime, weekends, and holidays to make my financial goals happen."

  5. 5.

    In this role with H-E-B Grocery there are a few levels of management. Tell me about your ability to accept guidance and feedback from multiple managers.

      Assure the interviewer that you are accustomed to working with multiple department managers at a time. Give an example of a time where you have worked with cross-functional management teams.

      Rachelle's Answer #1

      "In my last position I worked in the stocking department and was required to answer to the deli, bakery, and fresh produce managers. I am accustomed to working with multiple managers. This experience has helped me to learn more about how important clear communication is."

      Rachelle's Answer #2

      "I have no issue when it comes to accepting feedback from multiple supervisors or managers. I truly believe that we can all learn so much from each-other. I always appreciate constructive feedback when it's coming from a good place."

  6. 6.

    Do you have any experience in up-selling?

      H-E-B Grocery is all about excellent customer service as well as excellent value and product. If hired, how do you plan to up-sell your customers on new and exciting products? Assure the interviewer that you are a natural salesperson.

      Rachelle's Answer #1

      "Up-selling is everywhere in the grocery world. From cashier displays to in-store demonstrations, to BOGO sales - there is always an option for the customer to spend more money during each visit. I do have experience in sales and fully understand the importance of up-selling in the grocery environment. I may ask the customer if they want the '3 for the price of 2' deal or if they want 10% off their next grocery purchase if they buy over $100 in groceries today. I always have my eye open for new up-selling opportunities."

      Rachelle's Answer #2

      "Yes, I do have experience in up-selling. In my current position, as a cashier, I will remind customers of any sale that we have going on. I'll casually say something like, 'Did you know that our cereals are three for the price of two? Would you like me to have another two boxes bagged for you?' It's surprising to me how many people do not take advantage of these great deals, so it feels good to help them save money while pushing the store's promotions at the same time."

  7. 7.

    What work situations excite and motivate you?

      It is essential, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.

      Rachelle's Answer #1

      "I am most motivated, on the job, when tasks are organized, and the vibe is positive. I value strong teamwork and good leadership."

      Rachelle's Answer #2

      "It does not take a lot to keep me motivated. If I work in a positive environment with a forward-thinking team, I am a very happy employee. If you see me going above and beyond, a quick thanks or small recognition of my hard work is good enough for me."

  8. 8.

    Describe your working relationship with your previous or current colleagues.

      When you answer this question be sure to remain positive, even if the experience wasn't. Avoid talking about any previous drama and do not speak poorly of your colleagues.

      If you had a good relationship with your previous colleagues: "I get along well with most personalities. My colleagues were great team players, and we would often meet up after work for drinks or team activities."

      If you did not have a good relationship with your previous colleagues: "I have had better relationships in the past, but we did the best that we could. Our communication styles were all very different which made it challenging at times."

      Rachelle's Answer #1

      "I get along well with most personalities. My colleagues were great team players, and we would often meet up after work for drinks or team activities."

      Rachelle's Answer #2

      "All of the colleagues I have worked with have shared a very respectful relationship with me. We have shared goals, and we share knowledge to accomplish those things to the best we can. Each of us has a part in the company's success, and we utilize communication to make it happen."

  9. 9.

    Our stores are open nearly 24/7. Are you able to accommodate early start times, late start times, split shifts, weekends, overtime hours, and holidays?

      The interviewer would like to know if there are restrictions on your availability. If your schedule is wide open, that is great - but, most people do have some conflicts in their schedule. Discuss your availability openly with the hiring manager.

      Rachelle's Answer #1

      "My schedule is quite flexible except for Sunday mornings. I am eager to work as many hours as possible and will certainly be available to work overtime as needed."

      Rachelle's Answer #2

      "My school schedule requires me to work a typical 8-4 Monday to Friday and my weekend availability is completely open."

  10. 10.

    What type of career growth do you feel we can offer you here at H-E-B Grocery?

      The interviewer would like to know if you see this opportunity as a long-term fit. Talk to the hiring manager about the career growth that you are hoping for. How does the position with H-E-B Grocery fit in with your goals?

      Rachelle's Answer #1

      "I am looking forward to growing into a leadership and management position. Because you offer internal training and you promote from within, I am confident that H-E-B Grocery could offer me the career growth that I am seeking."

      Rachelle's Answer #2

      "I hope to see steady career growth as I earn it, and as I feel ready to take on additional responsibilities. I would be happy to work my way into a cashier position once I have proven my capabilities at H-E-B Grocery."

  11. 11.

    Give me an example of a time when you went above and beyond.

      Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

      Rachelle's Answer #1

      "Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

      Rachelle's Answer #2

      "I often go above and beyond what is expected of me. Most recently, I agreed to cover for a co-worker who was on short-term medical leave. I worked 10 hour days for two weeks so that our productivity did not suffer."

  12. 12.

    This position requires you to lift boxes up to 50 pounds. Are you physically capable of this task?

      Many jobs require some intermediate to heavy lifting. At H-E-B Grocery there will be new stock coming in all the time; some light and some heavy. Assure the interviewer that you are physically capable of assisting with the receiving of stock. If you do have limitations, this is the time to disclose them. You do not need to get overly personal with health issues, but you do need to be upfront and honest. Focus on what you CAN do versus what you cannot.

      Rachelle's Answer #1

      "I can lift up to 50 pounds and do not have any physical restrictions. I am fit, injury free, and ready to work!"

      Rachelle's Answer #2

      "I can bend and lift; however, 50 pounds may be more than I can handle at this time. With that said, I can certainly lift boxes up to 25 pounds."

  13. 13.

    What do you know about H-E-B Grocery?

      The interviewer would like to know that you are engaged in the interview process and that you have researched H-E-B Grocery before attending your interview. Discuss a couple of the positive points you have come across and be sure to compliment the organization on a recent award or achievement.

      Rachelle's Answer #1

      "I have researched your company online and see that you have been around for over 50 years, first starting out as a family owned and operated local grocer. Your work environment seems very friendly, your stores are clean, and I am happy to see that you always offer low prices on quality items, even local and organic produce!"

      Rachelle's Answer #2

      "I have researched your company online and like what I see so far. I know that you are very focused on your customers while still keeping a great investment in your employees. Your workplace culture seems open and communicative which is what I am looking for."

  14. 14.

    At H-E-B Grocery we take our theft prevention programs very seriously. Have you ever caught a coworker stealing? What did you do?

      H-E-B Grocery has multiple locations and tons of employees. Of course, employee theft would be a concern when your company is so large. Talk to the interviewer about a time when you have faced dishonesty in the workplace. Show that you are capable of handling a situation like this with integrity and professionalism.

      Rachelle's Answer #1

      "I completely empathize with companies that struggle with theft prevention. My parents are small business owners, and I understand the efforts that go into theft prevention programs. If I were to catch a co-worker stealing, I would report the situation immediately. There should be zero tolerance for theft and dishonesty in the workplace."

      Rachelle's Answer #2

      "Fortunately, I have never been a situation where I caught a co-worker stealing. If I caught an employee stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."

  15. 15.

    How do you handle dissatisfied customers?

      You will come across dissatisfied customers from time to time - no matter how hard you try to please. You can't please everyone! Talk to the interviewer about your ability to handle dissatisfied customers.

      Rachelle's Answer #1

      "I have had my fair share of dissatisfied customers and am not shy when it comes to dispute resolution. I find that listening to customers is almost always enough when it comes to diffusing a situation. They want to be heard and feel acknowledged."

      Rachelle's Answer #2

      "It's never fun to have a dissatisfied customer as I truly care that everyone is happy after my interactions with them. If I have a customer who is unhappy, I will ask them what I can do, or could have done, differently. I will actively listen and then change my actions to create a satisfactory result."

  16. 16.

    We have very busy and productive work days at H-E-B Grocery. How do you handle a larger than average workload?

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  17. 17.

    At H-E-B Grocery our success is greatly based on the engagement level of our employees. Do you consider yourself a reliable employee?

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  18. 18.

    At H-E-B Grocery we are set apart from our competitors by our incredible customer service. What is your customer service philosophy?

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  19. 19.

    If you could choose to work in any department at H-E-B Grocery, which would you choose?

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  20. 20.

    Do you have experience in handling monetary transactions?

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  21. 21.

    At H-E-B Grocery we like to train and promote our employees as often as possible. Where would you want to see your career with H-E-B Grocery take you?

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  22. 22.

    Describe an ongoing problem at your current or former employer that you were able to overcome.

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  23. 23.

    Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?

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  24. 24.

    Tell me about a time when you disagreed with your boss.

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  25. 25.

    What is the worst thing a previous manager could say about you?

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  26. 26.

    When have you worked amongst a diverse group of people?

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  27. 27.

    How do you deal with stressful situations?

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  28. 28.

    What questions do you have for me, about H-E-B Grocery?

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  29. 29.

    What are you looking for in a job?

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  30. 30.

    What is your current salary?

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  31. 31.

    Do you prefer to work in a team based position or individually?

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  32. 32.

    How do you motivate your fellow team members?

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