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H&R Block Mock Interview

Question 1 of 25 for our H&R Block Mock Interview

H&R Block was written by on September 25th, 2019. Learn more here.

Question 1 of 25

We value accountability at H&R Block. If a customer sent a formal complaint about an interaction with you, how would you handle it?

"I understand that H&R Block has put a lot of work into building these long-term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or delivery of service."

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How to Answer: We value accountability at H&R Block. If a customer sent a formal complaint about an interaction with you, how would you handle it?

Advice and answer examples written specifically for a H&R Block job interview.

  • 1. We value accountability at H&R Block. If a customer sent a formal complaint about an interaction with you, how would you handle it?

      How to Answer

      Assure the interviewer that you are a person of integrity who will take responsibility for any shortcomings in the workplace. Briefly explain to the interviewer that you will handle H&R Block customers with great care.

      1st Answer Example

      "I understand that H&R Block has put a lot of work into building these long-term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or delivery of service."

      2nd Answer Example

      "Constructive feedback is difficult to swallow at times, but it's helpful for me to remember that everyone receives constructive feedback from time to time. I will always do what is required of me to renew a client relationship."

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