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Global Knowledge Interview
Questions

28 Questions and Answers by Ryan Brunner

Published December 16th, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 28
What do you know about our products and how do you think you'll be able to handle a support role surrounding them?
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How to Answer
This question allows your interviewer to gain insight into both your interest in this position and the skills that you will be able to bring to the table. To show your interest, be sure to do as much research on Global Knowledge as possible and get to know their products. Ensuring that you know the job description from front to back is important as well. Then, talk about how you feel that your skills will apply to working with end users that are contacting about the software.
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1.
What do you know about our products and how do you think you'll be able to handle a support role surrounding them?
This question allows your interviewer to gain insight into both your interest in this position and the skills that you will be able to bring to the table. To show your interest, be sure to do as much research on Global Knowledge as possible and get to know their products. Ensuring that you know the job description from front to back is important as well. Then, talk about how you feel that your skills will apply to working with end users that are contacting about the software.

Ryan's Answer #1
"One of the main things that is attracting me to a position with Global Knowledge will be the new opportunity to work solely with cloud based software. With my current experience in supporting server and data storage issues, I am confident in my ability to support the services here based on that experience."
Ryan's Answer #2
"Upon reading the job description for technical application support, it was easy for me to see that my skills were a perfect match for the position. It sounds like you are looking for an expert that can provide support on GlobalLink applications and has exceptional experience across many different scripting languages. As you can see from my resume, I have experience using Perl and Python and I feel like these experiences would help make a smooth transition for me into this role. On top of that, my cloud based experience would translate nicely to this role here at Global Knowledge as well."
2.
In SQL, how do you explain the differences between clustered and non-clustered indexes? Can you name a time that you used each?
Global Knowledge uses indexes to improve query performances within their software and for this question, your interviewer is looking to hear that you have a basic understanding of both clustered and non-clustered indexes. Explain the differences between the two types of indexes and be sure you can either speak to relevant times that you've used each or when would be the appropriate application to use each.

Ryan's Answer #1
"In the simplest of terms, a clustered index order records in a table the way that they are physically stored. There can only be one clustered index per table. Non-clustered indexes do not store data to match the physical order that it is stored. Rather, it can hold up to 249 indexes per table. Both types come with their own benefits over the other. In my experience, clustered indexes are suited best for programs that use primary key as an identity integer column. On the other hand, non-clustered make the most sense for programs that need JOIN and WHERE clauses within them."
Ryan's Answer #2
"In my experience, clustered indexes are faster to read but very slow when it comes to update data within. Non-clustered indexes are just the opposite in that they are slower to read but much fast to insert new data into them. In my current role, I mostly use clustered indexes when large numbers of rows need to be retreived and when insert operations are important. Most other times, I will use non-clustered as the standard."
3.
How would you say that you would help bring sound data governance philosophies to this role at Global Knowledge?
This big picture question will allow your interviewer to get a sense of how you understand that your work will benefit the greater good of Global Knowledge through following repeatable processes to maintain consistency in your work. When you talk about your experience and methods that you would help bring to table in this role, maintain a focus on minimizing risk and reducing costs for the organization.

Ryan's Answer #1
"In my current role, I work under a very strict set of data governance principles that were developed by our team. The principles outline set processes that I follow in all data conversion processes for our new software. In the end of all projects, our data governance principles help ensure sound data storage processes and data security for our end users."
Ryan's Answer #2
"If hired for this role, I would love to help develop and abide by documented processes in data conversion to ensure solid data governance in the projects here at Global Knowledge. In the work I've performed in the past, I've developed conversion and end reporting processes that helped ensure 100% accuracy in the software being developed. With these processes in place, we could rest assured that corporate risks were as minimal as possible in our products."
4.
Talk about a successful training program that you had the opportunity to design and implement. What do you feel were the keys to success for the program?
If hired for this role at Global Knowledge, you will be looked upon to design new and innovative training programs for end users of the companies products. To gain insight on how you would do this moving forward, your interviewer is giving you the opportunity to talk about a past program that you created that ended up being a success. As you talk about that program, make sure to hit on what you feel was a key to success for the program. Some things to potentially keep in the forefront when answering would be considering expectations of the customer, thinking about the work style of the end user and thinking about how to motivate others during the training.

Ryan's Answer #1
"Two years ago in my current role, my organization was putting a new educational tool out to elementary school teachers to help organize their lesson plans and I was tasked with creating both an online training module and an in-person training for new customers. Looking back, I'd say that the biggest key to success for this training program was the consideration of the work style of the teachers that would be using the program and then creating a program around those work styles. To do this, I conducted significant research on school teachers and it was determined that online training modules were the preferred method for training. I also would be tasked by some districts to do in person training. This provided a very unique opportunity for me to develop two unique, yet similarly focused, programs."
Ryan's Answer #2
"With my current organization that is a large healthcare employer, I created a training series that focused on patient safety for our staff that were directly in patient care areas. For it to be a success, the biggest key was to make the program fun and interactive for our staff. If you know the healthcare industry, safety has been drilled into the heads of staff throughout their whole career and if this new training wasn't fun and interactive, it would've been just another training in the eyes of staff. Upon rolling out the training six months ago, me and my staff received rave reviews from our staff and their leaders and we look forward to continuing this training with all new staff that is hired."
5.
What programming languages would you consider yourself fluent in?
While this question gives your interviewer insight into the diversity of your programming language experience, they most importantly want to know that you are adaptable and able to learn on the fly if needed. Talk about the different languages that you consider yourself fluent in and, if possible, do as much research into Global Knowledge as you can prior to your interview and try to speak to the specific languages that they work with.

Ryan's Answer #1
"From the start of college, where software engineering grew into a passion for me, I've become very fluent in Java, JavaScript and C++. My current role has me working primarily with C++, but I pride myself on my ability and passion to learn new programming languages and would be able to do so if hired for this role with Global Knowledge."
Ryan's Answer #2
"During my training to be an engineer and then in my current role since graduating, a majority of my experience falls within Python. My current role delves deeply into artificial intelligence and Python is awesome with this advanced technology. As I understand it from talking to another engineer here at Global Knowledge, a requirement would be for me to learn Scala. Though I haven't worked directly with Scala, I believe my experience and willingness to learn would have me up and running in no time if hired for this role."
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