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Genetec Interview

29 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 29

What do you consider to be a good litmus test for when you would automate a test process for a new system versus testing manually?

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Genetec Interview Questions

  1. 1.

    What do you consider to be a good litmus test for when you would automate a test process for a new system versus testing manually?

      As your role with Genetec will look to help further their automate testing processes for new systems, you will need to have a good sense for when automation makes sense and when it does not. Reiterate your sense for this to your interviewer by sticking to the high level response that repetitive tasks, as are common with large software companies, are prime candidates for automation whereas one time test cases are not.

      Ryan's Answer #1

      "Having been in automation in both manufacturing for many years and now software for the last three years, a common misconception among people is that automation can help improve any situation and that couldn't be further from the truth. The amount of time, effort and resources that goes into an automation process makes it ideal for repetitive tasks and tests that have multiple data sets. If a testing process calls for unique and one time process, it would make the most sense to run that process manually."

      Ryan's Answer #2

      "I"n my current position, most of the automation testing that I design is in program sanity testing. These automated tests work great because they run on similar systems following changes in code to ensure that no bugs remain in the system. If our group of engineers are working on unique, one off type projects, my automation processes are not utilized."

  2. 2.

    How do you feel that your prior experience would benefit you in a training role here at Genetec?

      When Genetec rolls out new software to their customers, they rely on this role to train end-users on utilizing the new software. Successful candidates can come from either a focused technical role and learn how to effective train people or they can come from formal business training background and learn the software aspect of the job. Either way, be sure to project success in this role by talking about your ability to be an effective trainer in this role based on the experience that you will be bringing to the table if hired at Genetec.

      Ryan's Answer #1

      "As you can see from my resume, I have extensive business training experience in my current role I've been working in for the past eight years. In this role, I travel onsite to the locations of our customers to train staff on our products and how to use them in a healthcare setting. My business education and training background has prepared me to create effective training programs and be a natural leader in front of others. If fortunate enough to be hired for this position, the initial hurdle that I would have to overcome would be to learn the software I would be training people on to be able to talk about the features and benefits in the presence of customers."

      Ryan's Answer #2

      "Having been in software industry for many years now, I bring a great amount of technical knowledge surrounding usage of programs and training end users. With a majority of my experience being on the sales end of the software business, a transition into the training side would be very natural for me as I have the ability to speak at great lengths about the technical aspects of a program in a manner that the everyday user can understand and appreciate."

  3. 3.

    If hired for this position here at Genetec, would you be comfortable handling overall project manager responsibilities for new software development?

      As a skilled software engineer, you have all of the necessary tools in your bag to be a successful engineer at Genetec. This question is allowing your interviewer to get a better sense of your project management skills and people skills if you were to join the team at Genetec. In your answer, talk about your ability to estimate the time and cost of a project, the staffing needed and the overall scope of planning for a particular project. If you have direct experience in being the lead on a large development project, be sure to discuss that experience with your interviewer.

      Ryan's Answer #1

      "Looking to join the team here at Genetec directly out of college, I feel very confident in my abilities to manage the entire scope of a new development project. I have leadership experience as my campus' president of the software engineering club. In that role, I developed skills that would help me utilize staff and resources in the best way possible. During my internship, I was exposed to the planning stages of new projects and I have a very good feel of estimating the budget and length of time needed to have a fully functional system."

      Ryan's Answer #2

      "I would absolutely be comfortable if tasked with project manager duties here at Genetec. In my last two roles, I have led successful projects that started with great planning and budgeting process and went through to completion with great people and processes in place under my leadership. While it's not a regular duty for me in my current role, I always welcome leadership duties."

  4. 4.

    What publication tools do you have experience working on during your time as a technical writer?

      On top of the basic word processing tools, your interviewer will be looking to hear that you have familiarity with some of the various diagramming tools, online content management tools and other digital publishing tools. Be open and honest with what you are experienced with and don't hesitate to point out where you may be inexperienced, as long as you can point out that you are willing and able to learn new tools of the trade.

      Ryan's Answer #1

      "For document processing, I would consider myself on expert on both Microsoft Word and Adobe FrameMaker. I have received extensive training on both programs. I also would consider myself very fluent in Microsoft Visio for creating robust diagrams within my projects. A newer system that I have been learning over the past two years is Calameo. My current organization utilizes the site to share my departments online through interactive publications."

      Ryan's Answer #2

      "Having been in the technical writing trade for almost 20 years now, I sure have seen an array of great advancements in technology that has bettered my work over time. Other than the basic processing tools, one of the unique tools that I have mastered is Sublime Text. This HTML editor is used to write the basis of our website and technical documents online and I have received a lot of training on utilizing the system. With my experience on this system, I feel like I could flawlessly learn and master other HTML editors here at Genetec."

  5. 5.

    How would you handle a situation where a colleague was being very difficult to work with?

      In the team based atmosphere at Genetec, departments with different skills and backgrounds can often see things from different points of view and these situations can cause some internal conflict between coworkers. With this question, your interviewer is looking to hear how you handle situations where you are working with someone that can be seen as difficult. To give them the sense that you are able to work through conflict in a professional and sensible manner, try to talk through how you handled a conflict at work previously in the past and highlight the interpersonal skills that you used to help make it a positive situation.

      Ryan's Answer #1

      "In all honesty, any great work atmosphere that I've been a part of in the past has involved conflict between colleagues. In situations I have witnessed, conflict has stemmed from very open-minded people giving their two cents in particular situations and two people not seeing eye to eye. This happened recently to me in the planning phases of a new project. On of our UX Designers and I had a disagreement on the final layout of a new software roll out we were planning. It worked best for both of us to talk about our ideas and list the pro's and con's for our ideas. I kept an open mind to learn from her point of view and she did the same to me on my end. This led us to come up with a great compromise in the end."

      Ryan's Answer #2

      "Last year, we had a new engineer join our team that was hired on from his internship with us. From his first day, he made it very evident that he would only handle certain tasks within our team and only work on certain projects. As his mentor to help get him up and running, I sat him down and discussed the expectations of each of our engineers as part of our larger team. I explained to him that our approach was not to pigeonhole ourselves into smaller tasks, but rather be well rounded engineers that could handle any project and be able to cover for each other if needed. He really appreciated this approach when I explained the benefits for his long term career goals with this approach. This example shows my approach to being very direct with people that I have a conflict with in the workplace and doing so in a very professional and educational manner."

  6. 6.

    What SDLC models are you familiar in working with?

      As a software engineer, you are very familiar with the software development life cycle. For this question, your interviewer is looking to hear what models you have worked on in the past. While there isn't necessarily a right or wrong answer to this question, try to show your flexibility to working with different SDLC models by bringing up your past experiences. Then, show you have knowledge of different models like the waterfall model or agile model. It is also a good idea to use this question as an opportunity for you to learn more about Genetec by asking your interviewer which model they work off of.

      Ryan's Answer #1

      "During my training in software engineering and in my early career, the waterfall model was the standard. In this model, each phase of the development process happens in a set order and projects using this model are easily managed. But over time, as the development projects that I have led have become more complicated and intricate, I have implemented the spiral model. This model has allowed the ability of end users to give feedback early on and often during development and helps to build a more customized product to our customers."

      Ryan's Answer #2

      "In my current position with XYZ Company, my department utilizes the agile model in development life cycle. Since our products are so tailored to the needs of our customers, we get a working product very early on in the process and then I work hand in hand with customers to fine tune the software moving forward. It is a very effective model that has built a great reputation for our software among customers. I also have familiarity working with the iterative model and it has similar advantages to the agile model. If I were hired here at Genetec, can you expand on what models you use here in your software development life cycle?"

  7. 7.

    Do you have experience in developing white papers as part of your technical writing experience?

      In the software industry, Genetec uses white papers to explain complex terms in more simpler terms for their end users. If you do have experience creating white papers, discuss your experience in detail and explain what types of products you wrote them for. If you don't have direct experience, make sure that you can explain the basic premise of a white paper and talk about the skills that you have that give you the ability to write them effectively.

      Ryan's Answer #1

      "In my current role in the medical device industry, I have a lot of experience writing white papers for prospective and current customers. In this role, our white papers were what I would call a blend between a technical document and a marketing document as they really outlined how new products would help solve a problem for our customers. The process of my writing required a great amount of technical knowledge and the ability to convey that knowledge in layman's terms."

      Ryan's Answer #2

      "As a newer technical writer, I don't have direct experience writing white papers but I think my skills would be great for producing great ones here at Genetec. From what I know about white papers, they are very concise and to the point. They are reaching to a specific audience to explain a product and convey the benefits that customers can get from the product. In the software industry, I think my excellent technical writing skills will be very beneficial in the creation of white papers for your clients here at Genetec."

  8. 8.

    How do you feel cloud computing has positively impacted the software industry?

      While the reasons are plentiful as to how cloud computing has had a direct impact on developing and refining software for organizations, your interviewer is looking to hear which reasons you are willing to speak most passionately about. However you answer this question, try to either focus on the ease and accessibility for end users or cost savings for organizations in your answer.

      Ryan's Answer #1

      "Being in the software industry for over 20 years, I feel like the biggest impact that the cloud has had reflects directly to our customers in the software industry. In days of yore, we spent years working through software updates and releases. And now, I look to how we are continuously rolling out small scale, yet impactful, updates through the cloud and end users are able to see that impact the next day!"

      Ryan's Answer #2

      "One commonly overlooked area where I feel cloud based systems have brought a major improvement is in analytics. Ten years ago, it took a lot of time and resources to pull relevant data to build analytics and visualization tools. Today, information can be automatically built to pull in the snap of a finger and that is something that I never take for granted in my work."

  9. 9.

    If hired for this position at Genetec, what leadership skills would you bring to our team?

      While this position at Genetec may not hold the title of manager, supervisor or director, the organization firmly believes that employees that demonstrate key leadership qualities are better set for future career success. Aside from that, leadership skills help you work better as part of a larger team and with potential customers as well. Prior to your interview, think about one or two leadership qualities that you possess and talk in detail about how you've exemplified those qualities in the past.

      Ryan's Answer #1

      "I would say that my credibility is my best leadership skill. My openness and honesty suits me well when working among a team of individuals and this helps them gain trust in following my lead when working on projects. Another skill I would bring here to Genetec would be my ability to lead by example. I'm not afraid to take a risk in seeking innovation and I've been commended for this trait many times by my current manager."

      Ryan's Answer #2

      "If you were to offer this position to me, you'd quickly find that my positive attitude is an inspiration to those that I work closely with. In my current job, we work under the constant stress of tight deadlines and my positivity can be infectious to help others maintain their focus when negativity can easily take over in most situations. I would say that my other strong suit as a natural leader is my ability to be fluid on a day to day basis. Sometimes our world can be monotonous and when change comes, most resist that change. For me, change is a chance to break the current mold and grow as an employee."

  10. 10.

    This role with Genetec is highly technical. What is your understanding of this position and the responsibilities that come with it?

      Assure the interviewer that you bring a full understanding of the technical requirements attached to this particular job. It is essential that you research the role and thoroughly consume the information provided in the company's job posting/job description. Keep your answer to the point.

      Ryan's Answer #1

      "From our previous conversation, understanding the job description, and researching the role online I feel that the job is best described as a project leader focused on X, Y, and Z. The technical requirements that you would like to see are A, B, and C. I am well versed in the tasks and programs you are asking for and am confident that I meet the strict requirements to perform in this role successfully."

      Ryan's Answer #2

      "My understanding is that you seek a candidate with expert level skills in X, Y, and Z, who can train junior employees. I am an expert user in all three of these areas. Do you have any questions about my technical expertise?"

  11. 11.

    What do you think you will like about this role with Genetec?

      The interviewer wants to hear what you are looking forward to learning and experiencing in this new position. Talk about what excites you! Share how this position will challenge you and help you grow. New opportunities are a chance for you to demonstrate your skills.

      Ryan's Answer #1

      "I look forward to helping companies by analyzing data that will help them make solid decisions surrounding their digital future."

      Ryan's Answer #2

      "I am looking forward to getting more experience in UI, and feel that Genetec is the best place for me. You have a great reputation for creating beautiful and easy to use products."

  12. 12.

    Would you say that you are a goal oriented on the job? What would I be able to do as your manager to help you achieve your goals if hired here at Genetec?

      At the heart of this question lies your interviewers desire to see what motivates you as a potential employee at Genetec. Make it clear to your interviewer that you certainly are motivated by on the job goals and do this by using an example of a time where you were motivated by and achieved a goal. Then, think deeply about the type of manager that you like to work for in terms of goal setting and helping our achieve your goals. Let your interviewer know what type of management styles you appreciate the most while being open to any style.

      Ryan's Answer #1

      "I would definitely say that I am goal oriented on the job in wanting to contribute any way that I can to the overall benefit of the organization. In my current organization, our leadership focuses on overall sales numbers at the end of the year. To help achieve these goals, our department creates our own goals to help achieve the sales numbers needed to succeed. Last year, one of those goals was to be as creative as possible in our user experience design processes. With the launch of an exciting new app midyear, sales numbers skyrocketed and our department was instrumental in that. For me, it was important that we determined our goals as a team with the final stamp of approval from our manager. While this style of management really helped motivate me, I can thrive under any management style as long as expectations and goals for my work are clearly set."

      Ryan's Answer #2

      "For me, my day to day work is much more meaningful when I have goals to work for. In my current role, we have set timelines for our projects and this helps lay the framework for our goals. If hired for this position, my expectations of you as my manager would be to have goals clearly defined and a supportive atmosphere to be provided to work within."

  13. 13.

    Here at Genetec, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?

      As an experience software testing engineer, quality assurance should be ingrained in your brain and your interviewer is looking to get a sense of your personal feelings towards it in your work with this question. In your answer, be sure to highlight QA's importance in reducing errors, maintaining specifications, testing failure parameters and preventing defects from occurring. In the end, make sure that quality is your mantra in the eyes of your interviewer by giving an example or two of how you put QA in the forefront of your work.

      Ryan's Answer #1

      "As a test engineer, I take great pride in my role of ensuring that systems go out to consumers as error free as possible. In my current role, I take the time to learn all of the system specifications that are laid out by our design engineers and customize my testing to follow those specifications."

      Ryan's Answer #2

      "In my work throughout my career, quality assurance in my testing was an every minute of every day job on my part. While creating effective testing processes on new software is extremely important in following QA protocols, the recording of defects, issuing of reports and assisting the designers on fixing issues are equally important parts of the process that I'd love to let shine here at Genetec."

  14. 14.

    Our implementation consultants here at Genetec often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?

      In the software implementation process for large customers of Genetec, you will be working with top level managers and key decision makers onsite and more often than not, issues can arise. In your role as the implementation consultant, these issues come directly to you and your interviewer will be looking to hear how you will handle these issues to maintain both a great relationship with the customer and honor to the Genetec. In your answer, focus on finding solutions to issues that benefit both parties and talk about the important communication skills that you possess that will make this possible in any situation that you may face.

      Ryan's Answer #1

      "Any time that I face a conflict in the workplace, I maintain my own personal composure by not taking things personally and keeping a smile on my face. After setting myself, I look to gain insight into the potential conflict by using my reflective listening skills and then problem solve from there. In this role, I would listen to the needs of the client and be empathetic in my approach with them. My ability to creatively problem solve would take over from there to help find a solution for the client."

      Ryan's Answer #2

      "The biggest skill that I would bring to the team here at Genetec as a consultant to clients would be my ability to express mutual respect to all that I work with. As an organization, Genetec has their own goals that I will be vital in helping to achieve. Your clients also have their own goals that can offer different greatly from yours. A sense of mutual respect allows me to put myself in the shoes of all involved and that really helps me find solutions that work for everyone."

  15. 15.

    As a consultant with Genetec, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?

      Software consultants are the bridge between the end users and the development teams of new software to help come up with new and creative solutions for the business. In this role with Genetec, you will be expected to live in two different worlds and this question focuses on how you will work with end users of the companies products. In an initial consultation, focus your efforts on how you will learn the business needs of the client, talk about what can potentially be offered and then how you will start the creative problem solving process with them.

      Ryan's Answer #1

      "As an experienced consultant looking to break into the technology field, I will break a lot of awesome client focused skills to your team. In an initial consultation, my number one goal is to learn the business of the client and listen to what they are looking for in my products. Once their need is known, I can knowledgeably speak to the products that I work with to help them create a custom solution to fit their needs. If hired for this position, my first order of business would be to work very closely with the design and engineering staff to know the possibilities of customization. From there, my natural ability to consult with clients would take over in a win-win situation for all involved."

      Ryan's Answer #2

      "In consulting with a new client or an existing client looking for system modifications, my number one goal in a first meeting with them would be to lay the framework for how we will move forward and to set expectations moving forward. I would look to understand their business needs and talk with them about all of the solutions possible for them with us as their software provider. From there, I have the ability to set expectations on a time frame for a solution proposal and we can move forward from there. At the end of a first meeting, I want to ensure that the key decision makers are comfortable with me and the business that I represent so they don't hesitate to reach out to me with questions or for clarification on items discussed."