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Genesys Telecommunications Laboratories Interview
Questions

28 Questions and Answers by Rachelle Enns

Published February 12th, 2020 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 28
Tell me about your problem-solving skills. Do you enjoy analyzing and solving complex problems?
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How to Answer
Software developers spend a great deal of time debugging programs. It is essential for Genesys Telecommunications Laboratories to have someone experienced in quickly identifying problems and responsive in providing solutions. The interviewer would also like to gauge how you work with internal and external customers when problem-solving.
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1.
Tell me about your problem-solving skills. Do you enjoy analyzing and solving complex problems?
Software developers spend a great deal of time debugging programs. It is essential for Genesys Telecommunications Laboratories to have someone experienced in quickly identifying problems and responsive in providing solutions. The interviewer would also like to gauge how you work with internal and external customers when problem-solving.

Rachelle's Answer #1
"In my last development position, I was responsible for front-line communications with end users. Third tier helpdesk staff would contact me with software bugs, and I was able to quickly and professionally respond to problems. I was able to reduce the bug backlog by 70%."
Rachelle's Answer #2
"If you did not have a good relationship with your previous boss: "I have had healthier relationships in the past with previous employers, but we did the best that we could. Our communication styles were very different which made it challenging at times."
2.
What programming languages would you consider yourself fluent in?
While this question gives your interviewer insight into the diversity of your programming language experience, they most importantly want to know that you are adaptable and able to learn on the fly if needed. Talk about the different languages that you consider yourself fluent in and, if possible, do as much research into Genesys Telecommunications Laboratories as you can prior to your interview and try to speak to the specific languages that they work with.

Rachelle's Answer #1
"From the start of college, where software engineering grew into a passion for me, I've become very fluent in Java, JavaScript and C++. My current role has me working primarily with C++, but I pride myself on my ability and passion to learn new programming languages and would be able to do so if hired for this role with Genesys Telecommunications Laboratories."
Rachelle's Answer #2
"During my training to be an engineer and then in my current role since graduating, a majority of my experience falls within Python. My current role delves deeply into artificial intelligence and Python is awesome with this advanced technology. As I understand it from talking to another engineer here at Genesys Telecommunications Laboratories, a requirement would be for me to learn Scala. Though I haven't worked directly with Scala, I believe my experience and willingness to learn would have me up and running in no time if hired for this role."
3.
What unique values can you bring to Genesys Telecommunications Laboratories in your user experience design skills?
While your interviewer has shown confidence in your technical abilities to succeed at Genesys Telecommunications Laboratories as a UX designer, this question is helping them gain insight into your ability to see the big picture in the work that you do. As you think about the unique personal values that you would bring to the role, try and paint a picture of your work tying to the end user and how you can help make it more productive, enjoyable and satisfying for them.

Rachelle's Answer #1
"I have really taken pride in my ability to add value to the business needs of the customers that I work with. During any design project, I take the time to work with end users to find their wants and needs out of the program. Then, as I create the UX design, I keep their needs at the forefront and do anything possible to exceed their expectations."
Rachelle's Answer #2
"As you can see from my resume, I have formal training and experience in user experience research and I know that this would benefit the work that I would be doing here at Genesys Telecommunications Laboratories if hired for this position. I pursued this additional training in my career because of my passion for the customer journey in the programs that I design."
4.
What do you consider to be a good litmus test for when you would automate a test process for a new system versus testing manually?
As your role with Genesys Telecommunications Laboratories will look to help further their automate testing processes for new systems, you will need to have a good sense for when automation makes sense and when it does not. Reiterate your sense for this to your interviewer by sticking to the high level response that repetitive tasks, as are common with large software companies, are prime candidates for automation whereas one time test cases are not.

Rachelle's Answer #1
"Having been in automation in both manufacturing for many years and now software for the last three years, a common misconception among people is that automation can help improve any situation and that couldn't be further from the truth. The amount of time, effort and resources that goes into an automation process makes it ideal for repetitive tasks and tests that have multiple data sets. If a testing process calls for unique and one time process, it would make the most sense to run that process manually."
Rachelle's Answer #2
"I"n my current position, most of the automation testing that I design is in program sanity testing. These automated tests work great because they run on similar systems following changes in code to ensure that no bugs remain in the system. If our group of engineers are working on unique, one off type projects, my automation processes are not utilized."
5.
What do you feel are the primary features and benefits of the Java programming language?
As a company that utilizes Java, Genesys Telecommunications Laboratories and your interviewer want to make sure that you have an understanding of the Java programming language and they do so by asking this question. Obviously a language packed with unique features, talk about the features that you can speak the most knowledgeably about and tie your direct experience to.

Rachelle's Answer
"When I started working with Java three years ago, the first huge benefit was the fact that the Java syntax was based on C++. At that time, I had a great working knowledge of C++ and my transition to Java was absolutely seamless. The other amazing feature that I've come to appreciate with Java is how robust the memory management is in exception handling and automatic garbage collection."
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