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GeBBS Healthcare Solutions Interview

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

It is often said that a career in healthcare is a 'thankless job.' How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

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GeBBS Healthcare Solutions Interview Questions


  1. It is often said that a career in healthcare is a 'thankless job.' How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
    • The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past.

      Rachelle's Answer #1

      "My chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So, I stopped needing thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays, I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of people's lives."

      Rachelle's Answer #2

      "I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."


  1. Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
    • To succeed in the healthcare services industry, you should have a substantial level of compassion for your patients or customers. Talk to the interviewer about the compassionate qualities that you possess. How would you rate your level of empathy for others?

      Some ways to describe yourself could be:

      - Understanding
      - Warm-hearted
      - Empathetic
      - Responsive
      - Charitable
      - Tender-hearted

      Rachelle's Answer #1

      "I understand that compassion is one of the top qualities that I need to bring to the workplace, being in the healthcare services profession. I consider myself a very compassionate individual. I am warm-hearted, responsive to my patients' needs, and always empathetic."

      Rachelle's Answer #2

      "Yes, I most certainly consider myself a compassionate person. I take the opportunity to understand and help others whenever possible. While attending university, I spent a lot of time volunteering at a local hospice - not only for the added experience but also to give back to others. I look forward to continuing this level of compassionate care with your organization."


  1. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
    • There are many facets of health care. If you could choose any area of healthcare to specialize in, which would you choose? Be sure to tie your answer into some aspects of what GeBBS Healthcare Solutions, Inc. does.

      Rachelle's Answer #1

      "If I could choose any area of healthcare services to be a subject matter expert in, I would choose geriatric care. I do feel that this particular focus is not as popular as some, and become an expert in it would allow me to snowball in my career."

      Rachelle's Answer #2

      "I have a variety of interests within the healthcare service, so that is a tough question for me! I suppose if I had to narrow it to just one area of expertise, I would say palliative care and the necessary family care that comes with it."


  1. How would you describe your personality?
    • Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. Your example could include buzzwords such as introverted, energetic, and confident.

      Rachelle's Answer #1

      "I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

      Rachelle's Answer #2

      "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me."


  1. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
    • The success of the healthcare industry thrives on the accuracy of information and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.

      Rachelle's Answer #1

      "I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with GeBBS Healthcare Solutions, Inc. you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong, as well."

      Rachelle's Answer #2

      "I'm a bit of an organizational nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way, its easier to transition care, and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can."


  1. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
    • The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.

      Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:

      - Expressive
      - Communicative
      - Open
      - Unreserved

      Rachelle's Answer #1

      "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance, - if we are close to losing a patient, I will focus on positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift, no matter the emotions that come my way. "

      Rachelle's Answer #2

      "This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those severe cases. A child dies, or you have to give someone a cancer diagnosis. It's professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."


  1. When have you shown a willingness to learn a new method or new approach to solving a problem?
    • Being flexible and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example, but make sure to spend more time highlighting the resolution rather than the problem.

      Rachelle's Answer #1

      "When our facility came under new management last year, many new methods and policies came into place. I was able to learn some exciting new approaches to our challenges in patient care and customer management. I quite enjoyed the process."

      Rachelle's Answer #2

      "They say people in healthcare are 'lifelong learners.' I'm now old enough to realize that its difficult to be always adapting. I think my 45-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. It's not about who is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course, and it went from the 2:15 compressions to continuous compressions, and I had to adapt to overcome my former way of thinking."


  1. At GeBBS Healthcare Solutions we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
    • Assure the interviewer of your dedication to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with GeBBS Healthcare Solutions, Inc. as long as possible.

      Rachelle's Answer #1

      "I dedicated my entire career to the healthcare services field. I find it incredibly rewarding and interesting because I get to help others, and every day brings new challenges! One of the reasons I applied for this role with GeBBS Healthcare Solutions, Inc. is because I can see a long-term fit here. I plan to work in the healthcare segment for my entire career."

      Rachelle's Answer #2

      "I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked in multiple clinics. I know this is the right career for me."


  1. At GeBBS Healthcare Solutions we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
    • Assure the interviewer that you would treat everyone at GeBBS Healthcare Solutions, Inc. with great respect and a positive attitude. Discuss the ways that you would build strong and healthy relationships if hired.

      Some ways to build strong relationships in the workplace:

      - Have strong follow-up habits
      - Offer sincere conversation
      - Get to know people on a personal level
      - Be trustworthy
      - Avoid gossip
      - Offer mutual respect
      - Be mindful of your actions
      - Compliment others
      - Be positive
      - Be a strong listener

      Rachelle's Answer #1

      "I have earned compliments on my relationship-building skills. I like to get to know people and ask them questions about themselves. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I consider myself to be a strong relationship builder and take pride in my 'people skills'. Rest assured, I would be a great ambassador of positive relationships for GeBBS Healthcare Solutions, Inc.."

      Rachelle's Answer #2

      "I am happy to hear that GeBBS Healthcare Solutions, Inc. values long-term relationships. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I like working in an industry where genuine care is valued. Healthcare is not a place for gimmicks because health is precious and irreplaceable. I've had success in university and my internships by focusing on building a reputation for consistency and followup. What you describe is a good fit for me, and I'd like to represent a company that wants to create long-term sustainable partnerships."


  1. Why do you think you will be successful in this role with GeBBS Healthcare Solutions?
    • Rather than share how you have gone beyond expectations in the past, focus on how your qualities will help you to exceed company expectations. Discuss the reasons why you will be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description.

      Rachelle's Answer #1

      "I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of X, Y, and Z (skills listed in the job description). Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career."

      Rachelle's Answer #2

      "I believe my success with GeBBS Healthcare Solutions, Inc. will come from having all of the hard skills that you are looking for, whether learned in school or gained through my internship experience. I have a great deal of current knowledge in the healthcare services industry and stay informed of best practices."


  1. In your opinion, what makes you a great problem solver?
    • Employers want to know that you have a systematic approach to problem-solving. Consider the skills and qualities that help you successfully face problems. Perhaps you have a keen eye for detail. Maybe you can see opportunity when others can only focus on the issue. Share your strengths as a problem solver, and your ability to come up with innovative solutions.

      Rachelle's Answer #1

      "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas."

      Rachelle's Answer #2

      "I believe I am a great problem solver because I am sure to gather as many facts as possible. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a decision that might seem off the beaten path."


  1. GeBBS Healthcare Solutions has a diverse workforce. When have you worked among a diverse group of people?
    • Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity. Even better, give an example of being able to embrace diversity in the workplace.

      Rachelle's Answer #1

      "I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable and happy in this type of environment because it offers me unique learning opportunities."

      Rachelle's Answer #2

      "I am so glad you pointed out your need for diversity at GeBBS Healthcare Solutions, Inc.. I greatly value diversity. I grew up in a fairly homogeneous town in Montana. When I hit my 20's, it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia."


  1. GeBBS Healthcare Solutions seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
    • Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

      Rachelle's Answer #1

      "I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a shared waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."

      Rachelle's Answer #2

      "We had many group projects in university, and I noticed a consistent problem with team members showing up late for meetings or messaging in sick at the very last moment. As the team leader, rather than getting upset, I proposed that when a team member disrespectfully dropped the ball, they would be asked to leave the group and find a new group or commit to an independent project. I felt this encouraged accountability and showed teamwork as a privilege rather than a right. Team member commitments increased as did work ethic among the groups."


  1. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
    • The interviewer would like to dig deeper into your real areas of interest when it comes to healthcare services. They want to know that your passions align well with what GeBBS Healthcare Solutions, Inc. is offering. Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at GeBBS Healthcare Solutions, Inc. would be offering you.

      Rachelle's Answer #1

      "If I could expand my expertise in any healthcare service area, I would choose anything within primary care. This interest is one of the reasons I have applied to your company. I feel that your focus will be a great fit with my long-term career goals."

      Rachelle's Answer #2

      "I'm interested in research. One of the things that attracted me to working with your company is your ongoing community-based research collaborations. I'd be curious to hear if the (clinic/hospital/program) had any needs in this area. Is this something junior staff can be involved in?"


  1. Tell me about your healthcare related education and training.
    • Walk the interviewer through your formal post-secondary education as well as any on the job training. Talk about your most positive take-away's from your post-secondary experience and be sure to tie in how that experience will help you succeed in this position.

      Rachelle's Answer #1

      "I have a nursing degree as well as additional on the job training within clinical research. I feel that my nursing education opened up many potential industry-related avenues for me. I graduated top of my class and completed a valuable internship with 'XYZ Health Services.' All of these experiences have helped prepare me for success in this role with GeBBS Healthcare Solutions, Inc.."

      Rachelle's Answer #2

      "I did my undergraduate in chemistry and medical school at St. George's University. I loved surgery, so my electives were in general surgery, trauma epidemiology, and orthopedics. I'm happy to be moving on to more responsibility as a resident. I have had some amazing mentors, and I found that I could perform with some different teaching styles."


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