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Gamesys Interview

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
Casino environments can become emotional and heated. How do you handle uncomfortable customer service situations?
***Note: We do not have professional answers for this career***
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Casino environments can become emotional and heated. How do you handle uncomfortable customer service situations?
As fun as casinos can be, they can also breed highly emotional responses from patrons. Some of the highly emotional factors include alcohol consumption, bright lights and loud sounds, and the chance of losing significant amounts of money. Talk to the interviewer about your ability to overcome difficult or uncomfortable situations that may arise from an unhappy customer.

Rachelle's Answer #1
"If faced with a very uncomfortable customer service situation, I would escalate the situation to my manager, who was perhaps better with customer dispute resolution. I understand that you cannot make everyone happy at all times, but I will certainly try my best. Do you offer customer dispute resolution training at Gamesys Ltd.?"
Rachelle's Answer #2
"I am passionate when it comes to delivering happy and harmonious customer service. A healthy and positive collaboration is an essential part of running a great, and safe, casino. If, no matter how hard I try, I am unable to make a client happy I will refer them to another floor manager with a different personality or sales style."
Are you willing to take a series of background checks?
As you know, casinos handle a great deal of money on a daily basis. Security and safety are one of the top concerns for any casino. Background checks that Gamesys Ltd. may require of you could include:

- Credit checks
- Social security trace
- Employment verification checks
- Education verification
- Reference checks
- Drug screening
- Criminal record checks

Share with the interviewer that you will comply with any background check they require.

Rachelle's Answer #1
"I understand that the casino industry requires a great deal of compliance when it comes to security and safety matters. I will comply with any background check that you require."
Rachelle's Answer #2
"I am willing to complete any background check that you require. My criminal record is clean, my credit is strong, and I do not participate in any illicit drugs."
Are you able to work, standing up, for long periods of time?
Your ability to perform the everyday physical tasks associated with this role will significantly determine if you are the successful candidate. With that said, it is critical that you are truthful with the interviewer regarding your physical capabilities. Depending on your region, you may not be required to disclose medical issues, but you should be honest about roadblocks you may face. An employer that sees a great fit in you may make modifications to accommodate.

Rachelle's Answer #1
"I can stand for extended periods of time; however, I have had knee surgery from an athletic injury years ago. It can become inflamed if I am not wearing the correct footwear or if the floor is particularly hard."
Rachelle's Answer #2
"I do not have any physical limitations and can complete all tasks outlined in the job description."
Do you enjoy gambling?
There is no right or wrong reply to this question; however, the interviewer may be looking for an indication of gambling addiction. Consider replying short and sweet, explaining that you understand the draw to gambling but that you are also responsible when playing during your personal time.

Rachelle's Answer #1
"I think that gambling can be a fun activity, but also needs to be exercised responsibly. I will play the slots now and then but not on a regular basis."
Rachelle's Answer #2
"Gambling can be fun but to be honest, I have the most fun watching other people participate. The energy is buzzing, and when someone wins big, it can be a stimulating experience to witness."
What do you know about casino security and surveillance?
Casinos must have very tight security and surveillance across every inch of the gambling areas. Discuss with the interviewer if you have any security training. If you do not have experience in casino security, express that you are looking forward to taking the training available with Gamesys Ltd..

Casinos will take security measures that include:

- Employee background checks
- Video surveillance
- Physically present security officers
- Digital tracking of chips and cash
- Floorplan and employee coordination/placement

Rachelle's Answer #1
"I have taken some training in digital tracking devices for chips and cash. It's important that I fully understand the security measures present at the casino where I work so that I can know which areas we are most secure, and which areas we may be slightly vulnerable. What type of training does Gamesys Ltd. offer in regards to security and surveillance?"
Rachelle's Answer #2
"In my current role with Casino ABC, I received training in CCTV monitoring. It was my responsibility to ensure that all the cameras were in place before we opened our doors in the morning. Casino security is robust, and there is a lot to learn. I look forward to additional training from Gamesys Ltd.."
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