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GalaxE.Solutions Interview
Questions

33 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 33

Would you be willing to work over 40 hours a week?

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GalaxE.Solutions Interview Questions

    1.

  1. Would you be willing to work over 40 hours a week?
    • Before answering scheduling questions, it's important to be clear on the interviewer's expectations. If you haven't had a chance to clarify their scheduling needs, now would be the perfect time to ask!

      Consider asking, 'What are the scheduling expectations for this position?' If they expect you to work 12 hour days, it would be important for you to know that before you respond with, 'Absolutely! No problem!' You want to be sure that you can meet their expectations.

      If it turns out their schedule expectations won't work for you, think about what you CAN offer and see if you can meet in the middle. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you.

      Keep in mind that, in most states, an employer cannot demand that an employee work more than 44 hours per week.

      Rachelle's Answer #1

      "I am available for full-time work which is preferably 8-5 Monday to Friday. I am happy to be a team player and work some overtime, as required. Will these hours meet your expectations?"

      Rachelle's Answer #2

      "If overtime is required in this role, I am happy to accommodate whenever I can. My only restriction is that I cannot work Wednesday nights as I have an evening course those days."

    2.

  1. What are your thoughts on web-based, click to chat support solutions?
    • Whenever you are asked your opinion on an industry-related topic, you should try to be honest but positive at the same time. Whether you like web-based, click to chat support solutions or not, you should be focusing your answer on why you think they may be helpful. If GalaxE.Solutions, Inc. offers a service like this you should also ask them an insightful question about that service.

      Rachelle's Answer #1

      "I have heard mixed reviews from customers on this type of service. In my opinion, any service that allows a client quick access to answers is a positive thing. Have you noticed a shift in your client relationships since implementing this type of solution?"

      Rachelle's Answer #2

      "Personally, I like the idea of click to chat support solutions so long as they don't become 'spammy.' The placement of the pop-up box should be convenient, and they should be personalized, so they do not appear to be a templated after-thought to the end-user."

    3.

  1. Have you progressed in your career as you have expected?
    • Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.

      Rachelle's Answer #1

      "Overall, my career has progressed a touch slower than I would have liked. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I feel that this particular position would take my career exactly where it should be."

      Rachelle's Answer #2

      "I have been very intentional with my career moves and progression and am happy with the path that my career has taken me."

    4.

  1. We put a great deal of pride in our customer service at GalaxE.Solutions. How will you contribute to our high customer service standards?
    • Before your interview, it's a great idea to spend time researching GalaxE.Solutions, Inc. reviews, their online presence, and their website. Take note of recurring keywords when it comes to their customer service standards. What are their clients saying? Speak confidently about how you plan to uphold their strong customer service standards if hired.

      Rachelle's Answer #1

      "Your customers have a strong voice, and I noticed a consistent theme in your online reviews and presence. The theme was that you offer friendly, fast, and easy to understand service. I plan to contribute to this by learning my role quickly and continuing to be an approachable and helpful point of contact for the customers who need us."

      Rachelle's Answer #2

      "I will contribute to your high customer service standards by offering a listening ear and ensuring that I fully understand your products and services. The more I know, the more I will be able to offer your client base."

    5.

  1. At GalaxE.Solutions we believe in continued education of our employees. If you could take a course or workshop on any topic, what would you choose?
    • Working for a company which emphasizes the importance of continued education can be an enriching opportunity. Be prepared to talk to the interviewer about your interest in growing your knowledge base. You may want to push your existing knowledge into the expert range, or perhaps there is a current hot topic on which you would like to learn. Whatever your answer may be, ensure that you express to the interviewer your appreciation for continued education opportunities.

      Rachelle's Answer #1

      "I love that GalaxE.Solutions, Inc. emphasizes continued education. This offering is one of the qualities I was looking for, in my next opportunity. If I could take a course or workshop on any topic I would choose to focus on IT Management. My goal is to grow into a management level position, and that would be a great stepping stone to get there."

      Rachelle's Answer #2

      "That is very exciting news to hear. I value continued education as well. If I could continue my education in any area, I would do a deeper dive into IT Security and IT Security Management."

    6.

  1. What type of manager brings out the best in you?
    • The interviewer wants to see that you are self-aware and understand the type of manager or employer that brings out the best in you. Some individuals prefer a close working relationship with a lot of accountability while others prefer space and autonomy. If you are unsure of the management style of the interviewing company, try to leave your answer as open as possible. You can certainly ask the interviewer to describe their management style.

      Rachelle's Answer #1

      "I have worked with a wide range of personalities and management styles with great success. If I could express a preference, I feel that I am best in an independent and autonomous environment. Can you describe the management style here?"

      Rachelle's Answer #2

      "Here are some management styles:

      - Directive Autocrat
      - Permissive Autocrat
      - Consultative Style
      - Persuasive Style
      - Inclusive
      - Democratic Style
      - MBWA (Management By Walking Around)
      - Laissez-faire
      - Mentorship Style"

    7.

  1. When have you had to change a major component of your project due to new information being presented?
    • Being able to swivel the focus of your project is a necessary skill for your success in most careers. Talk to the interviewer about a time when a significant change occurred on a project. How did you handle the implementation of the new information?

      Rachelle's Answer #1

      "I had a large project last month that was nearly complete when the client called to say that the dimensions provided were incorrect. Because of this, our team had to re-do the entire proposal. It took us an additional four days of work but, in the end, the client was delighted with our work, and it resulted in new opportunities with them."

      Rachelle's Answer #2

      "Last year we saw new federal regulations come through which affected 80% of our ongoing projects. We had to adjust our plans quickly; however, we were able to deliver a timely product that met federal regulations."

    8.

  1. Do you always double check or proofread your work?
    • Double checking and proofreading are critical parts of a job well done. Assure the interviewer that you are diligent when it comes to submitting good, clean, work.

      Rachelle's Answer #1

      "Spelling and grammatical errors are a pet peeve of mine. I will triple check my work if there is time! I feel that it is essential to submit error-free work."

      Rachelle's Answer #2

      "Yes, absolutely I do! Accuracy is incredibly important in the IT industry and I would never compromise quality in order to save time."

    9.

  1. Have you ever broken a confidentiality agreement?
    • Companies will have confidentiality agreements for a variety of reasons. These could be to protect their trade secrets or to ensure that you do not bring clients over on the occasion that you leave their company. Talk to the interviewer about your thoughts on confidentiality agreements.

      Rachelle's Answer #1

      "I never have, to my knowledge, broken a confidentiality agreement. Despite my reasons for leaving a position, I would never choose to hurt a previous employer in any way."

      Rachelle's Answer #2

      "I understand the importance of confidentiality agreements and would never breach a sensitive agreement like that."

    10.

  1. Our industry is a competitive one. Why do you specifically want to work for GalaxE.Solutions?
    • The interviewer wants to know that you have a keen interest in working for GalaxE.Solutions, Inc.. You should enter the interview prepared to discuss why they stand out as the top employment option, among their competitors. Talk about what you feel GalaxE.Solutions, Inc. is doing right and how their values and opportunities align with your career goals and employment needs.

      Rachelle's Answer #1

      "I understand that GalaxE.Solutions, Inc. has some strong competitors but when I was researching new employment opportunities, your company always seemed to have the most positive message. I also know a couple of people who have worked with GalaxE.Solutions, Inc. and they had only great things to say about your compensation, culture, and growth opportunities."

      Rachelle's Answer #2

      "I feel that GalaxE.Solutions, Inc. would nurture my desire for growth and prepare me with the appropriate training to support that growth."

    11.

  1. Tell me something about yourself that I wouldn't know from reading your resume.
    • The interviewer would like to get to know you apart from what is on your resume. You are indeed not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate!

      Focus on unique non-work related skills or hobbies. For example, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when it's possible! (This will make you unforgettable!)

      Rachelle's Answer #1

      "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit."

      Rachelle's Answer #2

      "I am bilingual in Spanish and have some proficiency in French and Italian, too. I also am a huge Harry Potter fan and could pretty much quote each book to you."

    12.

  1. Tell me about your experience in the field of IT services.
    • It is critical that you study the job description before your interview. When the interviewer asks this question be sure to highlight the related experience that you bring.

      Rachelle's Answer #1

      "I bring all of the experience that you are looking for in filling this position. In addition to being an expert user in SAP, I also bring five years' experience in desk side support and as a bilingual IT support agent."

      Rachelle's Answer #2

      "I have eight years of industry experience with Company ABC and XYZ. Both experiences taught me a great deal about IT, and I am excited to continue my career in this industry with your organization."

    13.

  1. How do you evaluate success among your team members?
    • When you are leading a team, it is imperative to be aware of the level of success that each team member is experiencing. One underperforming team player can drag down the entire group. Talk to the interviewer about how you can stay aware of each team members' success.

      Rachelle's Answer #1

      "I have a very in-depth and successful system for evaluating success among my team members. I check in twice per week with each member of my team. On Mondays - to set our goals together. Then, on Fridays, to discuss any successes and challenges. I have them self-evaluate, and then we create a plan for success for the upcoming week. I evaluate their success based on their follow through and willingness to work hard to reach their goals."

      Rachelle's Answer #2

      "I typically have KPI (key performance indicators) in place to measure the success of each of the members of the team. I also manage our overall success in working together. For example, are we hitting on key initiatives within the department, developing each other for succession planning and having fun along the way!"

    14.

  1. How do you make tough decisions knowing they will affect your entire team?
    • It can be difficult to make challenging decisions when you know that your entire team will be affected. Your ability to be decisive and diplomatic will make all the difference!

      If you take a more team-oriented approach, share how you collaborate with the group by inviting everyone to discuss their opinions and come to a census. If you prefer to take charge of these situations, share how you step up to a decision while still taking everyone's needs and feelings into consideration.

      Rachelle's Answer #1

      "Leaders are truly set apart by their ability to make tough decisions respectfully and diplomatically. Last year we had to lay off 25% of our sales team. I knew that there would be feelings hurt and it was challenging to do. I got through it by reminding myself that I am the leader for a reason. I needed to trust my judgment but still be able to justify my decisions in the end. Many times when tough choices are in front of me, I will back up my gut feeling with data analysis. If the data supports my intuition, I know what the answer or decision needs to be."

      Rachelle's Answer #2

      "I believe that when you are working with a team, it is important to bring any questions or situations to the team before making a decision. Everyone should have input; however, the leader needs to be able to pull the trigger on all decisions in the end."

    15.

  1. At GalaxE.Solutions we have detailed procedures in place for client technical support. What would you do if those procedures did not appear to be working?
    • The interviewer would like to understand how you handle high-pressure situations and unexpected difficulties in the workplace. Discuss the steps you would take if this situation happened to you.

      Rachelle's Answer #1

      "It is important to always have procedures in place, but I understand that sometimes those procedures do not encompass all client needs. If I came across a situation like this, I would rely on my knowledge and experience to troubleshoot and find a solution. If I did not have the answer, I would then ask for help from my supervisor or a colleague. It is important to stay calm in situations like these, so the client remains confident in our capabilities. I would never tell a client that I didn't have an answer. 'I will find out' is always the best answer."

      Rachelle's Answer #2

      "I do not mind going slightly off script if needed. There are sometimes extenuating circumstances where the process does not necessarily work. I will gain permission from my employer if it's a bigger concern than usual since I still want to follow the procedure as much as possible."

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