Four Seasons Hotels Interview Questions
Go Back1. In this role with Four Seasons Hotels you will be required to multitask between various duties and departments. Share with me how you plan to do this.
2. We are attempting to find the best candidate who will be the best fit for our company, but it is equally important that you know if we are a right fit for you. Do you have any questions you wish to ask?
3. How do you keep abreast on tourist and business traveling information?
4. What is RevPAR, and how do you calculate it?
5. In which hotel management programs and software do you have experience?
6. How do you demonstrate high levels of customer care?
7. Our hotels host highly discerning guests. How will you accommodate the needs of these special guests?
8. How would you respond if a customer left a negative review of you or Four Seasons online?
9. What does the word hospitality mean to you?
10. Tell me about the worst guest you have ever dealt with, and how you persevered through the situation.
11. Four Seasons Hotels has KPIs to meet. Do you have any sales training?
12. Are you open to work a flexible schedule?
13. What do you know about gaining Four Seasons Elite status?
14. How have you demonstrated a focus on personal development and career progression in the past six months?
15. What do you think it takes to be a person of good taste and refinement?
16. In which languages are you fluent?
17. At Four Seasons, we believe in supporting community causes through corporate social responsibility. What causes are you involved in and why do you support them.
18. Describe for me your idea of a luxury holiday.
19. Discuss your experience in working and collaborating in a diverse environment.
20. How has your post-secondary education prepared you for this role with Four Seasons?
21. Have you ever worked in a luxury or upscale environment?
22. Four Seasons has a rich tradition in the hospitality industry, how familiar are you with us?
23. The Four Seasons chain is constantly named as one of the best places to work, what qualities do you think create this kind of culture?
24. Are you comfortable ensuring your guest services team is well groomed, meeting our clients' satisfaction expectations?
25. One of the responsibilities of your position is cost-control. Share with me your experience in this area.
26. Have you ever been involved in the development and preparation of a hotel's strategic plan or budget?
27. Four Seasons has a college-accredited Seasonal University Partnership. This allows college undergrads to work in the hotel as interns. How do you feel about managing this kind of program?
28. What are your salary and benefits expectations?
29. What would you do if a guest accused the housekeeping staff of theft?
30. How would you react if a celebrity checked into our resort?
31. Give me one idea how you would follow up on lost business or guests who have not returned in more than 12 months.
32. Do you believe Four Seasons Hotels should collaborate with online booking sites? Why or why not?
33. Do you have experience collaborating with various departments to ensure all guest requests are addressed efficiently?
34. How would you handle a co-worker who was acting unprofessionally towards our guests?
35. Are you applying for any jobs with Four Seasons Hotels competitors?