There's nothing like using your own special skills and experiences to help an individual or a growing organization reach its potential. Through our Pro Bono Skill Sharing program, Fossil matches our employees with opportunities to contribute to the mission of our partner organizations for a true win-win. Talk to the interviewer about any interest you have in sharing your skills for free with individuals and organizations in your area.
"I'm really excited about this program -- it's such a proactive way to get involved in the community and help people take their careers and businesses to the next level. For a long time, I worked in career development, so I have a lot of knowledge and experience to share with people who are trying to kickstart their careers. I'd be thrilled to be involved in this program."
"I would definitely be interested in participating in this pro bono program. I spend a good amount of my free time volunteering for local nonprofits, and I'd be excited to help out any of Fossil's partner organizations."
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
"I am currently making $22/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
At Fossil, our employees are our culture and they create a better 'us' every day. We work hard to engage every employee and create a workplace where every associate can bring their best to the table. Talk to the interviewer about ways that you stay motivated at work.
"I'm a competitive person by nature, so I'm really motivated by any kind of competition as long as it's friendly and not toxic. I'm a bit of an over-achiever, and I always want to be the best, so any opportunity to compete with my coworkers in a friendly, positive way brings out my hardest work."
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
At Fossil, we care about the things that matter: our people, our customers, our communities, and our planet. We believe that doing good business isn't enough; we have to go out and create good in the world, too. What do you look for in a company that you work for? What do you think makes a company great?
"I'm passionate about the environment, so it's important to me to work for a company that's taking proactive steps to make the retail industry better -- there's so much waste and unethical behavior in some segments of the industry, so I'm looking to work for a company that is doing its part to change those behaviors. That's one of the things I'm really excited about with Fossil: they're doing so much to create sustainable solutions in their products and have set challenging goals to make a positive impact in their market."
"Ideally, I want to work for a company that does its part to take care of its communities. I'm really involved in my local community and love to help companies here connect with local non-profits and organizations that are doing good so that they can maximize their impact. I'm excited that Fossil is so passionate about helping their employees make a difference in their communities."
A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.
"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."
We've worked hard to create a great workplace for our employees in our Fossil stores. We like to have fun, laugh at ourselves, and approach our customers and tasks with curiosity and enthusiasm. Talk to the interviewer about work environments you've experienced in the past. What kind of environment prevents you from doing your best work?
"I made the transition to retail two years ago because I was so exhausted by working behind a desk for the previous decade of my career. I became very burnt out by the mundane, isolated nature of my work, and I realized that I was really craving a relational, active work life. Since I moved into the retail industry, I've never been happier at work! I love the fast pace and the emphasis on relationships with my coworkers and customers."
"I'm a pretty adaptable person, so I can usually do a great job regardless of the type of environment I'm in. As long as my coworkers get along and there's no toxicity, I'm happy."
Authenticity is an important value at Fossil: we want all of our employees to feel free to be themselves at work. Talk to the interviewer about your personality and what you would add to the group dynamic of the Fossil team.
"I'm a very diligent, self-motivated person. I don't need a lot of external influence to do my best work, go the extra mile, and make genuine connections with customers. When I love what I'm doing, I'm a total perfectionist, so I bring an extra attention to detail to everything I do."
"I'm such a social person, especially when I have the opportunity to build a community -- I love meeting new people, hearing their stories, and connecting people with each other. This has obviously been an advantage in the retail industry at large, but I'm especially excited to bring my community-building personality to Fossil, where I know it will really be valued."
Communication is an important skill for any manager, and we're committed to opening the lines of communication between our employees and managers. We strive to create an open, collaborative environment where great people thrive, so it's important that our managers and employees know how to communicate with one another. Talk to the interviewer about how you approach a situation where miscommunication has happened between you and your supervisor. What did you learn from that situation?
"At my current store, we recently had a huge change in our return policy -- but unfortunately, my manager forgot to tell our team about it. At the beginning of the day, we had a customer attempt to make a return, but the system wasn't allowing me to process it because of the policy change. It was really confusing for me and for the customer; after troubleshooting for several minutes, I asked my manager if she could help me. At that point, the customer was really frustrated with me and was being pretty rude. When my manager finally got to the register, she immediately realized that she had forgotten to tell me about the new return policy. She apologized to the customer and then offered them a coupon code for their next purchase. It was frustrating to take the brunt of the customer's anger, but I took a deep breath and asked my manager to explain the new policy to me so that I could better help customers in the future. She apologized for the miscommunication and helped me understand the new policy."
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
Our management teams in our Fossil stores are always looking for ways to bring out the best in their team members. We strive to create a workplace where everyone can be their best every day. Talk to the interviewer about positive relationships you've had with managers in the past. What made these relationships so successful?
"At my current store, one of my managers does a great job of bringing out the best in each of my coworkers. She spends time getting to know us on a personal level so that she can understand what matters to us, what we enjoy doing, and what skills we could improve. She assigns us tasks that push us to do better, strengthen our skills, and become a stronger team. She's a leader that I really admire."
"I do my best work when I feel like my managers take notice of the work that I and my coworkers do. I'm a really hard worker and try to do my best work regardless of the circumstances, but a little bit of acknowledgement from my supervisors always makes the work feel like it matters. I want to be in a position where my contributions matter to someone, so I find that acknowledgement from my managers brings out my best work."
Developing our in-store talent base is one of Fossil's company commitments, so we're always finding ways to help our employees take ownership of their careers and grow into leadership positions with us. Talk to the interviewer about your personal career goals and how Fossil can help you achieve these goals.
"I've been in the retail industry part-time for about three years, and I've realized that I want to turn this into a career. I'm still exploring my options and trying to determine what area of the retail industry I'm most interested in, so I'm really excited about all of the leadership and learning opportunities that Fossil provides for its employees. I can't wait to learn more about the industry as a whole, and about Fossil specifically -- I would love to advance my career in retail with Fossil."
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while giving me an opportunity to advance in my management skills."
This question is designed to determine if you can function well in a competitive environment. Think back to a time when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
"Last year I worked at a high-end jewelry store where sales goals were intense, and the rewards were high. I am geared for healthy competition, so when we had contests, it greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."
At Fossil, we encourage all employees to freely contribute their big ideas through our global Idea Lab, regular departmental meetings, and our employee engagement survey. Together, we make great things happen, and we want to hear from every voice to find the next big idea. When was the last time you suggested a change to your employer? How was your idea received? What was the result?
"A few years ago, I worked for a small family-run business that didn't have any kind of marketing strategy or updated web presence -- they had a steady customer base but hadn't experienced any growth. For several nights after work, I spent time researching marketing plans and came up with a new strategy that I thought would work well for the business. I took it to the owners, and they were really pleased -- they gave me full ownership of the implementation of the marketing plan, and we ended up seeing our client base increase in just a few weeks."
"January and February are really slow months at the store where I currently work, as I'm sure is the case in most of the retail industry. I was trying to think of ways that we could encourage customers to come into the store during these cold months after the holiday season when people aren't eager to spend money. I had an idea to partner with a local animal shelter and host an adoption event in our store -- our building is pet-friendly anyway, and my community loves their pets, so it felt like a good way to generate traffic and help out our local shelter at the same time. I took the idea to my boss, and she was really excited about the idea. The event went really well, we had a record number of customers in the store for that calendar day, and my manager is going to make it a quarterly event."
Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
One of our corporate values is Making An Impact: we go big, we perform, and we make a difference in big and small ways for our customers and our teams, every day. We're looking for employees who share our passion for making an impact, which means going above and beyond the day-to-day responsibilities of their positions. When was the last time you did more that the bare minimum for your customers, coworkers, or store?
"A few months ago, I was doing some restock and realized that our stockroom was woefully disorganized: it hadn't been updated, cleaned up, or reorganized in a long time because we didn't have the manpower to accomplish the task. After work, I spent some time thinking about how my coworkers and I could get the stockroom in tip-top shape by breaking the work up into small pieces so that we could accomplish tasks 10-15 minutes at a time. I presented my idea to my manager, and she thought it was a great idea. She put me in charge of overseeing our progress, and we were able to get the stockroom in order in about a week just by taking 10 minutes at a time to get it reorganized. Having it organized saved us so much time during store hours so that no one was spending a ton of time searching for what they were looking for, and we were able to spend more time really serving our customers."
"I currently work for a primarily apparel-focused store, and last week I had a customer who wanted to simplify her wardrobe and purchase several every-day staples that she could wear again and again. I had a great time getting to know her and understanding the ethical reasons behind her decision to purchase several high-quality, earth-friendly garments. I set her up in the fitting room and then brought her several items from the store for her to try. We spent about an hour and a half together, and she left the store feeling very satisfied and ready to put her plan into action."
Whether you're a seasoned retail professional or are just starting out in the industry, Fossil is looking for sales associates who are passionate about making us Greater Together -- for our customers, our company, and our world. Talk to the interviewer about how some of your previous jobs have prepared you to succeed in your role at Fossil.
"I love working in the retail industry, and one of the things that has made me successful is my natural curiosity and interest in learning new information. I enjoy researching new products and sharing that information with customers. That's been a consistent theme throughout my career in retail: bringing a sense of excitement, exploration, and curiosity to my role and sharing that excitement with my customers."
"I've only been working in retail for about six months, but I really love it so far -- it feels like I could make a real career in this industry. In my current role, I've gotten a lot of experience making strong connections with customers and building relationships with my coworkers, but I'm ready for a new challenge."
We have a saying around our company: Greater Together. It's a testament to how much better we are when we work together -- we make great things happen with design and innovation. We are Fossil because of our values: Authenticity, Grit, Curiosity, Sense of Humor, and Making An Impact. Which of these values do you feel most connected to? How would you bring these values to work in your role at Fossil?
"I love that Fossil values grit -- that's one of the ways I would describe myself! I see challenges as opportunities for growth, and I'm always setting my sights on a new goal that I can achieve. I would bring this spirit of grit and collaboration to my work by helping my coworkers achieve their personal and professional goals, and by taking every new change and challenge as an opportunity to push myself to achieve greater things with my team."
"I think it's great that humor is a core value at Fossil -- I really believe that having a sense of humor about yourself helps you maintain balance and a positive outlook on life and on your work. When things get challenging, it's always better if you can see the humor in the situation, and I think people who can make others laugh are a valuable part of any team. I'm a naturally sunny, funny person, so I always bring my quirky humor and ability to make others laugh to my work."
At Fossil, we rely on our employees to live out our values -- that's part of what makes us Greater Together. We've worked hard to build a company on ethical behavior, responsible stewardship, and authenticity, so we need to know that our employees are up to our standards. Talk to the interviewer about how we can be sure that we can trust you in this role.
"My integrity is really important to me, and that's one of the first things I try to prove to my managers when I start a new job. I think trust is something that has to be earned, so I make it a personal goal to build genuine relationships with my managers so that they can get to know my character and integrity. I've consistently been given leadership roles at my former jobs because my managers know that I'm a reliable, dependable person and that they can trust me to act ethically in any situation."
"My management team at my current store really values my hard work, but even more than that they appreciate that they know they can trust me. I believe in being honest, even if it makes things uncomfortable for me, and my current managers will attest to that."
Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."
Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
"I take rude customers as a personal challenge -- I try even harder to make connections with customers who are rude to me. I feel especially successful if I can make a rude customer laugh or smile; I really want to help make people's days better. That's part of the reason I love retail so much: it puts me in a unique position to make connections with strangers and bring out the best in them."
"Rude customers don't bother me. I do my best to be unaffected by the emotional energies of those around me, so I treat a rude customer with the same respect and helpfulness as I would any other customer. While the customer is in the store, I would try to find a few ways to serve them without getting in their way -- telling them I like an item of clothing they're wearing, offering to start them a fitting room, or simply being available if they need anything."
We value authenticity here at Fossil, and we want each of our employees to feel empowered to go all in with their unique selves. We believe that we're Greater Together, and each individual sales associate brings their own unique qualities to the team to make us stronger. How would you describe yourself in three words? What would you add to our team?
"I would describe myself as Curious, Imaginative, and super Goofy. I have a natural curiosity about the way that things work, the best way to accomplish a task, and what makes people tick. My natural curiosity has helped me work out problems and make really strong, genuine connections with customers. I have a big imagination, and I'm constantly brainstorming how to make things better, whether it's a process, a product, or a relationship. Finally, I have a big, goofy personality. I love to crack jokes and make people smile, so I bring a lot of fun, happy energy to a workplace."
"I'm a really ambitious person -- I know what I want out of life and out of my career, and I know how to position myself to achieve my goals through hard work and making genuine connections with people. I don't think you have to ladder-climb in order to achieve your goals; I'm a very relational person, and I would never want to step over someone else to get ahead. Finally, I have a really positive outlook on the world, on the retail industry, and on people as a whole -- there's so much good that can be done to make the industry better, and I'm excited to be a part of that."
At Fossil, we're committed to providing development opportunities for our future leaders through robust programs and experiences. We want to meet our people where they are with mentorship opportunities, leadership experiences, and skills training -- so if you're interested in taking your career to the next level, Fossil can help you get there. Talk to the interviewer about any interest you have in pursuing leadership opportunities with Fossil.
"I would definitely describe myself as a lifelong learner, and I'm always looking for a new challenge. I've been in the retail industry part-time for about three years, and I feel ready to start pursuing a full-time career in the industry. Your leadership training programs seem so engaging and exciting -- I would absolutely be interested in taking advantage of any leadership trainings or mentorship opportunities while I'm here!"
"I'm pretty new to the retail industry, but so far I love it! I'm currently finishing up my degree, so I don't have a lot of free-time to pursue leadership at the moment; but I'll have a lot more time after I graduate in December. At that point, if you're happy with my work, I would love to explore the possibility of moving into a leadership position."
An important part of attracting customers into our retail locations are our bold, earthy, eye-catching window displays that put our beautiful products front and center. Our display coordinators work hard to design and craft these displays, and they may need help with their construction or installation from time to time. Do you feel comfortable assisting the display coordinators if asked?
"I'm a creative person, and I love building things, so I'm eager to help out with the displays in any way."
"I have some experience building sets from my college theatre courses, so I'm pretty handy with power tools. I'd love to help out with any building or installation projects!"
At Fossil, we like to let our products shine, which is why we keep our store dress code to the basics: solid t-shirts or button-downs, dark jeans or chinos, and dress shoes or boots -- and, of course, a Fossil watch to finish off the look. Do you feel comfortable adhering to this dress code?
"I'm a simple dresser by nature, so this dress code should be no problem for me! I have a Fossil watch that I wear every day, so I'm already set up to adhere to your dress code without any problem."
"I'm definitely comfortable with the dress code, but I don't own a Fossil watch yet. Do employees receive any kind of discount on products so that I can fulfill the dress code?"
At Fossil, we believe that we are Greater Together -- as a store team, as a company, as a community, and as a world. We can make big things happen when we work together. Our company commitments are based around this collaborative effort, and we're excited about where these commitments can take us in the future. Talk to the interviewer about which of our company commitments stands out to you most.
"I'm really passionate about the environment, which is why I'm so happy that Fossil has made a commitment to bring sustainable design elements to over half of their product assortment by 2025. It would be great to work for a company that not only makes innovation a priority; they're channeling the innovative, creative minds of their workforce to make the world a better place, and that's something that makes me really excited. I would love to work for a company that puts the planet and people first."
"I love that one of Fossil's corporate commitments is to creating more opportunities for women -- and to make it a goal to become a leader in women's empowerment by 2020. That's a strong goal that I would be excited to support."
At Fossil, we work hard to give each customer a great experience in our store, whether they want to make a purchase or process a return or exchange. We have clear policies in place to make the refund and exchange process as seamless as possible, but customers may be upset from time to time when they can't return an ineligible item. Talk to the interviewer about how you would work through a situation like this with a customer.
"The Fossil return policy is really generous -- 90 days is a huge window for customers to return items they're unhappy with. I would be sure to explain the reasoning behind the policy for the customer so that they understood why we're unable to accept the return, whether it's because the item has been worn or used or because it's outside the 90 day window. If the customer was really angry, I would talk with my manager and see if we could offer the customer a one-time 'peace offering,' like a small merchandise card or coupon for their next purchase."
"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
At Fossil, we are proud of our endless curiosity, our innovative spirit, and our serious sense of humor -- it's what makes us, us. We are Fossil because of our values and, more importantly, the people who keep them. What about Fossil's brand stands out to you? What attracts you to this position?
"I spent a long time exploring the Fossil website, and I found out so many things that make me excited about the opportunity to work here! I think what stands out the most to me is the way that your employees describe the culture in the stores and in the corporate offices -- it's so collaborative, innovative, and seems really fun. I'm interested in pursuing a corporate position in the retail industry in the future, so I'm really looking for a company that I can grow with, invest in, and that will invest in me. It seems like Fossil could be just the place I've been looking for!"
"I've loved Fossil for a long time -- my first watch was from Fossil, a present from my parents for my 16th birthday. I've always loved the sleek style and functionality of your products, and 10 years later, my watch is still working! What stands out most to me is that Fossil doesn't sacrifice quality and longevity for style and beauty; customers really can have it all. I'd be proud to sell Fossil products and could confidently tell my customers that I love your products, brand, and mission as a company."
At Fossil, our in-store sales teams are, at their core, relationship-makers. Meaningful connections with customers are the norm, creating a store environment like no other for our employees and customers alike. Talk to the interviewer about your personal customer service strategy and how you would build meaningful connections with customers in your role with Fossil.
"I love talking to new people and hearing their stories, so when I make a connection with a customer, I love to ask them questions about their lifestyle, career, family, and home life. Conversations like this not only establish a strong relationship between me and the customer; the information I learn through these conversations help me better know what products may best suit their lifestyle and needs."
"I think that great customer service is made up of many small things -- each customer is unique, so I approach each customer in a way that I think will have the best impact on them. My personal strategy is to make sure that every customer feels seen and acknowledged, whether it's a simple friendly hello when they first enter the store, a genuine compliment on their outfit or look, or an offer to help them find the perfect piece."