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Forest Lawn Cemetery Interview

33 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 33

What would you do if a client asked you about a product or service and you were unsure of the answer?

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Forest Lawn Cemetery Interview Questions


  1. What would you do if a client asked you about a product or service and you were unsure of the answer?
    • The interviewer wants know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.

      Rachelle's Answer #1

      "If I had a client ask me about something that I didn't know enough about, I would absolutely find the answer for them before giving a false answer. I am okay with admitting when I don't know something and i love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

      Rachelle's Answer #2

      "I am a great researcher and do not mind asking for help. If I did not know the answer, I would readily admit it but then also commit myself to finding the answer."


  1. Have you ever been employed through a company merger or acquisition? If so, tell me about your experience.
    • When your work history includes employment with large companies and/or diversified services corporations the chances are high that you have experienced a merger or acquisition of some sort. Perhaps you have been laid off through a process such as this? Talk to the interviewer about your experience. They are looking for an idea of your attitude when it comes to change in your workplace environment. Maintain a positive attitude and avoid speaking negatively about any previous employers.

      Rachelle's Answer #1

      "I went through a merger in 2010 with Company ABC. The transition during their mass-layoff was not handled as professionally as many would have liked; however, I believe that the leadership team did the best they could. I was lucky enough to stay on board with the company and my experience during the transition was certainly eye opening. I learned a lot through the process."

      Rachelle's Answer #2

      "I have not had the experience of being involved in a company merger or acquisition. From my understanding, it can be a stressful time for employees and upper management, alike. I feel that the key to a smooth merger would be setting clear expectations and maintaining a high level of communication during all stages."


  1. When have you had to think quickly in response to sudden change?
    • Sudden changes will occur in the workplace from time to time. Assure the interviewer that you are capable of responding quickly, and professionally, to sudden changes in the workplace.

      Rachelle's Answer #1

      "I am able to think quickly on the job and I do respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes notice. The changes were significant but luckily I work well under pressure. The presentation went well and our clients were very happy."

      Rachelle's Answer #2

      "Every day, in my current role, we face last minute order changes which can be very expensive if not addressed immediately. I am very good at thinking on my feet and I do enjoy the challenge."


  1. Tell me about a time when you took the initiative to improve work related procedures.
    • Have you ever taken the opportunity to present your employer with potential change? Talk to the hiring manager about a time when you took initiative in the workplace.

      Rachelle's Answer #1

      "I was able to present and implement one specific change in the office this past year. It was a recycling program that I felt was very important, even for our smaller office. We had significantly less waste after my initiative was implemented and I enjoyed seeing others take pride in helping our environment."

      Rachelle's Answer #2

      "In my previous position, I noticed that our written procedures were not exactly how the employees were doing things. I decided to interview the employees and compare it to the written procedures that management wanted used. We were able to come to a compromise that met all of the safety and quality requirements of the company, but still worked a bit faster and easier for the staff."


  1. Clear communication is key to our success at Forest Lawn Cemetery. Describe to me your communication style and why you think your style will be a fit here.
    • Briefly describe your communication style to the interviewer and be sure to include the ways in which you feel your communications styles align. The interviewer would like to be assured that your communication style is a close match to the communication preferences of Forest Lawn Cemetery.

      Rachelle's Answer #1

      "My communication style leans more to the formal side. I like to be to-the-point and keep expectations simple to understand. If I had to sum up my communication style in a few words I would say it is concise, clean, and friendly. From the communication exchanges I have had with Forest Lawn Cemetery so far, I believe our communication styles are a great fit."

      Rachelle's Answer #2

      "My communication skills are very strong. I often utilize written communications as a follow up to verbal communications. They provide a great resource for associates to go back to and reference, plus might answer any questions that come up along the way. I think my style of communication will be a fit here because it's thorough and flexible."


  1. Have you ever worked in a cross-functional environment?
    • If you work for a larger company, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a big asset to your potential employer, especially if they are a larger organization.

      Maybe you headed a project which required you to collaborate with the members from the engineering and sales teams. You may have had the opportunity to organize a volunteer activity or team building exercise, company-wide. Share any challenges that came up and what you learned from the experience.

      Rachelle's Answer #1

      "I am regularly exposed to cross-functional teamwork in my current position. I believe that when expectations are communicated clearly from the beginning, a cross-functional team project can be very successful. I go into these types of projects with an understanding that everyone has their own strengths and limitations based on their expertise and job function."

      Rachelle's Answer #2

      "I have worked in a cross-functional setting for many years. Primarily with the HR department and the Accounting department. Clear communication is key when collaborating with different teams. Clarity in expectations is of huge importance."


  1. Tell me about a time when you created a unique idea or solution, and it was rejected by your colleagues. How were you able to bounce back?
    • Putting yourself out there with new ideas can be intimidating and we all want to be accepted. Talk to the interviewer about how you would handle the feelings that come with having your idea rejected.

      Rachelle's Answer #1

      "A couple of years ago I made a recommendation for scheduling that would have included some split shifts. The result was less overtime and reduced expenses for the company. My colleagues were unhappy with the idea of split shifts. I was able to see their perspective which made it much easier to bounce back from the rejection. My overall attitude is, you win some - you lose some!"

      Rachelle's Answer #2

      "I once requested a 'suggestion box' when we were faced with high turnover and employee morale issues. My suggestion was rejected because management thought it would just turn into a complaint box. I was disappointed, but I did not let that deter me from continuing in my pursuit to help find a solution to our turnover issue. Instead, I verbally checked in with the employees, creating a safe place for them to provide feedback and suggestions."


  1. When have you shown great integrity at work?
    • Integrity is best displayed through honesty and consistent moral values. Talk to the interviewer about the way(s) that you show your integrity in the workplace.

      Rachelle's Answer #1

      "In my last position, I was responsible for the cash deposit on a daily basis. There was never a discrepancy, in the 4 years that I worked there. I best show my integrity by being a consistently reliable employee."

      Rachelle's Answer #2

      "Here are some ways that you can show integrity at work:

      - Following your moral convictions
      - Always listening to that little voice the prompts you to do the right thing
      - Show consistent ethics
      - Do the right thing in all situations
      - Even when nobody is watching, choose to do the right thing
      - Keep your promises
      - Keep secrets when coworkers confide in you
      - Do not let anyone take the fall for your mistakes"


  1. How would you describe your work ethic?
    • When the interviewer asks about your work ethic they are looking for specific examples or keywords they can relate to. When you read the company job posting or job description do they refer to particular company ethics? Talk about their values and how those align well with your personal work values.

      Rachelle's Answer #1

      "I am a very dedicated and loyal employee. I saw on your website that you describe your company as honest, transparent and you go the extra mile for your clients. My work ethic is the same. I am honest, flexible, and come ready to work hard for my employer every day."

      Rachelle's Answer #2

      "Here are some keywords to describe your work ethic:

      - Diligent
      - Ambitious
      - Thorough
      - Attentive
      - Consistent
      - Humble
      - Earnest"


  1. How do you prioritize multiple projects when they all seem equally important?
    • Prioritizing is a skill that requires practice. There are many approaches you can take. Here are some suggestions:

      1) Make a list. By thinking through and writing down each item that needs to be completed, you can see it on paper.
      2) Mark what is urgent or important. Take into account deadlines and meetings.
      3) Order each task based upon effort and estimated value. Considering due dates and how long it will take to do each item (also considering how much time you have).

      In answering this question, show the interviewer that you have a system in place that helps you to think through what needs to happen, and when. The better you can prioritize, the more productive you will be, making you an asset to their company!

      Rachelle's Answer

      "I prioritize based on urgency and time required on the project. I have a list of what needs to be done, by when, and how long I project that it will take to accomplish. I am great under pressure, but try to make sure that I don't get myself or my team into a sticky situation by not allotting enough time for any particular project. That said, I also try to be as effective and efficient as possible and make sure I can use all minutes of a day for a project, so I generally have a few things going at once: I am the lead on some, the delegator on others, and the reviewer on another, for instance. This way, by splitting up the work to the appropriate parties, both I and my team and be the most effective and impactful as possible."


  1. At Forest Lawn Cemetery our business portfolio is diversified which can create a challenging management environment. Are you able to effectively manage unrelated business units?
    • The interviewer understands that with Forest Lawn Cemetery being a diverse organization, effective management between business units can be tricky. Assure the interviewer that you are up for the task by giving a specific example of a more challenging leadership role you have held in the past. Briefly discuss the challenge, your approach, the outcome, and what you gained from the experience.

      Rachelle's Answer #1

      "My first leadership position was with a land services company. We had multiple business units including services for residential and commercial clients. The largest challenge was maintaining the same level of customer service for the residential customers as we did the commercial customers. It took some additional training and mentoring of our existing staff and over time I was able to create a training manual that could be implemented for all business units. The implementation was a success and our customer service feedback improved significantly. One thing I learned from this experience is that even though your business may have lines drawn in regards to services and offerings, all employees should be trained and treated the same. Continuity in management is incredibly important."

      Rachelle's Answer #2

      "Yes, I am able to effectively manage unrelated business units. I do this by keeping expectations and support the same, through all units. In my current role we also take the time to socially integrate everyone so that they feel part of a team, regardless of the formal business structure."


  1. Because Forest Lawn Cemetery is a diversified organization, we offer a wide range of opportunities for career growth. Where would you like to see your career in 5 years?
    • Before your interview be sure to visit Forest Lawn Cemetery career opportunities online. Take note of the range in opportunities. Perhaps there are opportunities in other locations? What kind of growth is available in the particular department you are interviewing with? Assure the interviewer that you desire a long term opportunity with Forest Lawn Cemetery by discussing the career path you would like.

      Rachelle's Answer #1

      "I saw a few leadership opportunities posted on your company website that seemed very interesting. Ultimately, I would like to work my way into a management role that offered leadership opportunities. I am very interested in working for Forest Lawn Cemetery because of the multiple growth opportunities present here and I look forward to proving my capabilities to you."

      Rachelle's Answer #2

      "In 5 years I would like to be seen as an authority in our industry. I would like to be well-connected and trusted when it comes to my work here at Forest Lawn Cemetery."


  1. At Forest Lawn Cemetery we offer a wide range of products and services. How do you plan to positively impact our business, if hired?
    • The interviewer is looking for a couple of main points in your answer. One, they would like to know that you have clearly researched the products / services offered at Forest Lawn Cemetery. Two, they would like to see that you have actively thought about your potential fit with Forest Lawn Cemetery and the ways that you would make a fast and positive impact on their organization.

      Your answer should display your confidence and touch on your particular specialty. This could include your great ability to memorize product features, your natural sales abilities, or your cold calling skills.

      Rachelle's Answer #1

      "I really appreciate the range of products that you offer your clients at Forest Lawn Cemetery. I am sure that it is a bit of work to become familiar with all of the products; however, I am very good at memorization and my recall abilities are above average. I expect that I will be up to date on your product lines much faster than your average employee. This strength also helps when it comes to my up-selling percentages because I can easily recommend additional products based on the customers needs."

      Rachelle's Answer #2

      "I plan to positively impact your business, very quickly, by being incredibly diligent in my training, getting to know your service offerings in and out, and being an engaged member of your team from day one."


  1. Because Forest Lawn Cemetery has a large geographic footprint, we have to accommodate a variety of time zones. Do you have experience working for clients and co-workers in multiple time zones?
    • Working for a diversified services organization can bring some unique challenges as their global footprint may be vast. Be sure to express to the interviewer that you are able to successfully handle the challenges that come along with a large geographic footprint.

      If you have experience working with clients and co-workers in multiple time zones: "In my current position I collaborate with our offices in the U.S., Canada, Scotland, and Finland. It was a struggle at first to always remember what day and time others were working in; however, I now have a great desktop application that tracks this for me so I have quick reference to the information that I need."

      Rachelle's Answer #1

      "In my current position I collaborate with our offices in the U.S., Canada, Scotland, and Finland. It was a struggle at first to always remember what day and time others were working in; however, I now have a great desktop application that tracks this for me so I have quick reference to the information that I need."

      Rachelle's Answer #2

      "If you do not have experience working with clients and co-workers in multiple time zones: "I do not have exposure to working around multiple time zones; however, this is something I could pick up on very quickly. With technology these days I am sure I could find some help with a handy phone or desktop application. Also, I am not opposed to working outside of business hours on the occasions where I would need to communicate with a client across the globe."


  1. Forest Lawn Cemetery puts a lot of focus on our local and global impact so we seek to hire those with the same values. What do you know about our company values, and how do they align with your personal values?
    • It is very important that you research Forest Lawn Cemetery in great detail before your interview. Be prepared to discuss the global efforts currently underway and also research any local charity efforts that Forest Lawn Cemetery supports. Discuss your own personal values and how they align with the values at Forest Lawn Cemetery.

      Rachelle's Answer #1

      "I have always spent time volunteering with local organizations. This includes the animal shelter, the children's hospital, and our local food bank. I believe that no matter how busy we are we always have time to give back. I have researched the efforts that Forest Lawn Cemetery puts in when it comes to charity. Your values and interest in your global impact are impressive. It's one of the reasons I am so attracted to your organization."

      Rachelle's Answer #2

      "The fact that Forest Lawn Cemetery puts so much focus on your local and global impact is part of the reason why I applied here. I follow your organization on social media and have seen pictures of the great work you are able to do. I am excited for the opportunity to be on board with this!"


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