32 Foot Locker Interview Questions & Answers
Below is a list of our Foot Locker interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. How do you like to be recognized for your accomplishments?
How to Answer
One of Foot Locker's 2018 strategies is to 'embrace the power of employees,' which includes celebrating success and recognizing the hard work that goes into accomplishing a goal. Talk to the interviewer about how you like to receive credit for your work.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"A few years ago, I had a manager who made a habit of hand-writing thank you notes for team members who went the extra mile for the team or our customers, and I always really appreciated that small, thoughtful token of appreciation. Public recognition and gifts are always nice, but it meant so much more to me to have a manager who took the time to think through what she appreciated about one or more of her employees every month. It motivated me to do my best work because I wanted to be an employee who she trusted and appreciated enough that she would take those few moments to say thank you."
Written by Jordan Henry
2. How do you handle situations that could cause you to be late or miss work?
How to Answer
At Foot Locker, we want to make sure all of our employees are empowered to be leaders and who pursue excellence in all that they do. One of the ways that an employee can prove their leadership and excellence is by planning ahead for the unexpected. Talk to the interviewer about how you react when unexpected situations arise that threaten to make you late for work.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I've been on school and intramural sports teams since I was really young, and timeliness and punctuality are values that every coach has instilled in me. Being on time is really important to me, so I always have a backup plan in mind if something goes wrong. I tend to leave for work much earlier than necessary -- that way, I have time to relax before my shift starts and I have a buffer built into my schedule if something unexpected pops up that would have made me late for work."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I'm a mom to three sports-lovers, so I'm no stranger to running into complications when shuttling my girls to their separate practices, games, and meets. My go-to strategy to prevent being late to any event, including work, is to have a plan B, C, and D -- that way, if something unexpected happens, I don't have to worry about how I'm going to stick to the tight schedule."
Written by Jordan Henry
3. Do you have reliable transportation?
How to Answer
Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
Written by Jordan Henry
4. What do you hope to learn from this job at Foot Locker?
How to Answer
Foot Locker is a huge corporation with a wide variety of potential career paths, from administrative support to marketing to product development -- there's something for everyone at Foot Locker, and a retail job could get your foot in the door for future career opportunities. Talk to the interviewer about what you hope to learn at Foot Locker and how you see yourself growing with the company in the future.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"One of the main reasons I'm interested in a job at Foot Locker is that I would really like to move into a Merchandising role someday. I'm hoping that starting out on the sales floor will lay the groundwork for me to take on more responsibilities and, hopefully, will make me an ideal candidate for a merchandising role sometime in the future."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I really love sales, so I'm hoping to continue to strengthen my customer service skills. I'm currently studying to earn my bachelor's degree in marketing with the hopes that I can become involved in online marketing and e-commerce in the future -- that's really my dream career, and I'm hoping that starting out at the store level will increase my chances of earning the job of my dreams after I earn my degree!"
Written by Jordan Henry
5. One of Foot Locker's corporate goals for 2018 is to build a more powerful digital business. What was your reaction to the website and the Foot Locker app?
How to Answer
Let the interviewer know that you prepared for your interview by spending time on the Foot Locker website and the Foot Locker phone app. Did you find the app easy to use? Do you have any suggestions for changes?
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"This Foot Locker app is really impressive. It's no-nonsense, easy to use, and it has everything I need to shop and buy with the press of a button. I especially like Shoemoji keyboard -- it's such a fun, unique way to engage customers, especially the younger crowd who are just getting into sneaker culture. I showed the app to my friends, and it was a huge hit! We even used the Launch Locator function to find out about upcoming product launches."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I think it was a really smart call to put apparel front and center on the website -- not all customers immediately think of tees, joggers, and jerseys as major Foot Locker products, but I know they're a huge part of the business! I also really appreciate the Release Calendar. A huge part of sneaker culture is being up to date on the newest releases and launches, so it's great that Foot Locker makes it so easy to know what's coming soon!"
Written by Jordan Henry
6. What are your salary expectations?
How to Answer
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I am currently making $22/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
Written by Jordan Henry
7. How can Foot Locker motivate you on the job?
How to Answer
Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you find motivation on the job.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of personal competition for me as well."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
Written by Jordan Henry
8. Describe to me your ideal employer.
How to Answer
Foot Locker has been consistently voted as one of the best places to work; the company values of service, teamwork, and community help balance the fast pace and competitive environment. Talk to the interviewer about what you value in a company or individual you work for.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"Integrity is very important to me. I can't work for a company whose business dealings are shady or that isn't transparent about their values, goals, and supply line. Ideally, I want to work for a company that treats their employees, their customers, and the earth with care and respect."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I'm passionate about giving back to my community -- I love volunteering. One thing I love about Foot Locker is that they are allied with so many important organizations that are doing so much good in the world, like Two Ten Footwear and the Boys & Girls Clubs. I also know that they're committed to diversity, which is something I highly value in an employer."
Written by Jordan Henry
9. We need reliable people on our team at Foot Locker. How many days were you absent from work last year?
How to Answer
A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the dot. Talk to the interviewer about your attendance.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."
Written by Jordan Henry
10. What type of work environment do you dislike working in?
How to Answer
Foot Locker employees say that the work environment feels like a family, is full of constant challenges, and is very active. Talk to the interviewer about your favorite, or least favorite, work environments.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I do my best work when I feel like I'm really a member of a team, so I think Foot Locker will be a great fit for me. All of the feedback I've read online about the work environment here indicates that the employees are encouraged to treat each other with respect, encourage each other, and help each other meet sales goals. That's just what I'm looking for!"
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
Written by Jordan Henry
11. Personality fit is important to us at Foot Locker. How would you describe your personality?
How to Answer
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. These examples could include buzzwords such as introverted, energetic, and confident.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"
Written by Jordan Henry
12. Have you registered as a Foot Locker VIP member? How would you describe the benefits of registration to a customer?
How to Answer
Part of your job as a sales associate at Foot Locker will be to sell customers on regular and VIP memberships. Show the interviewer that you spent some time on the Foot Locker website doing research about different memberships and offerings we have available.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"The VIP membership is really a no-brainer for anyone who loves shoes as much as I do -- you automatically get a $10 coupon when you sign up, and then you have access to special discounts and coupons year round! For athletes or anyone who's loves sneaker culture in general, the VIP membership is definitely the way to go."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"If a customer was reticent to join the Foot Locker VIP membership program, I would let them know that the most convenient thing about it is the faster checkout -- since the membership keeps track of your shipping and billing information, checkout is a breeze. It's also easy to unsubscribe from the email promotions, if that's a concern -- but I'd make sure the customer knew that they run the risk of missing out on exciting events, promotions, and product launches."
Written by Jordan Henry
13. What type of manager brings out the best in you?
How to Answer
The management team at Foot Locker all abide by the same Leadership Model: be a pro, break records, build capability, bring others along, play to win, focus on the future, and love the game. Talk to the interviewer about your relationships with managers in the past, and discuss your reaction to these leadership values.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I really appreciate that Foot Locker has a tried-and-true leadership model for its management team to live by -- that makes me even more excited about the possibility of working here! The best manager I've ever had really embodied the idea of 'bringing others along': she consistently checked in on me to make sure I was on board with any new policies; she found ways to train me and push my skills to new levels; and she really took an interest in helping me develop my sales skills. If that's the kind of management I can look forward to at Foot Locker, I think I'll be really happy here!"
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."
Written by Jordan Henry
14. Why is this job with Foot Locker right for you at this time in your career?
How to Answer
Discuss with the interviewer why you are looking to make a change, and how this particular role fits well with the changes that you are seeking. Be sure to give a more in-depth answer than the typical 'I am looking for growth' answer that so many interviewers hear. Be thoughtful and draw upon the research you have done on the company.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while giving me an opportunity to advance in my management skills."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for Foot Locker because of the flexibility you offer students, as well as the growth potential."
Written by Jordan Henry
15. What is the most competitive work situation you have experienced? How did you handle it? What was the result?
How to Answer
Many Foot Locker employees are former or current athletes, so we're no stranger to healthy competition. Talk to the interviewer about how you feel about competition in the workplace, whether you are competing with your coworkers to hit sales goals or competing with other stores in your district or region to hit KPIs.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I've been an athlete all my life, so I love some friendly competition. I think there are ways to infuse a work environment with healthy competition without sacrificing teamwork -- those are the work environments I enjoy the most!"
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"Last year I worked at a high-end jewelry store where sales goals were intense and the rewards were high. I am geared for healthy competition, so when we had contests, it greatly motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."
Written by Jordan Henry
16. Innovation is one of Foot Locker's core values -- we always want to be moving forward. Tell me about a time when you made a suggestion requesting change in an organization.
How to Answer
Foot Locker strives to empower its employees to make suggestions about opportunities for growth at the store and corporate levels. In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I think one way to improve is to make it easy for customers to give you feedback. Maybe there's a way to send out customer surveys where the customer receives a small coupon for their feedback -- that way, the customer feels like they have a voice and have the added benefit of a small financial reward, and Foot Locker gets to hear directly from their customers how they can be doing better. It's a win-win!"
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Written by Jordan Henry
17. This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
How to Answer
Foot Locker, like most retailers, has shifts from early morning to late in the evening, including weekends and holidays. Is your schedule flexible enough to accommodate shifts during these times? How many hours are you able to work per week?
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I am happy to work within a flexible schedule and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Written by Jordan Henry
18. Excellence is one of Foot Locker's Core Values. Describe how you strive to be the best in everything you do.
How to Answer
What does it mean to you do 'strive to be the best in everything you do'? Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"Just yesterday I had a customer make a purchase, and I noticed that she was struggling with her bags. She had a stroller, a couple of kids, and a lot of bags to carry. I offered to help her out to her car, and she gratefully accepted. It felt excellent to go above the call of duty that day."
Written by Jordan Henry
19. Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
How to Answer
Even if you don't have any retail experience, successful applicants at Foot Locker should display a passion for the industry as well as Foot Locker customers: athletes, shoe aficionados, and casual shoppers alike. Walk the interviewer through some of your previous jobs, retail or not, and describe how they have prepared you for a job at Foot Locker.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"While I haven't yet held a retail position, I think my passion for sneaker culture as well as my love of athletics in general make up for my lack of experience. My hardest job, in terms of customer service, was probably when I worked at an IT call center where I regularly had to calm upset clients. I learned so much about communication, listening, and creating great customer service experiences out of frustrating circumstances."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"My most challenging position, and also my most favorite position, would be my current role. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. In my current position, the hours are great, my co-workers are nice, and I receive fair compensation."
Written by Jordan Henry
20. Have you researched our company values? What makes you the best candidate for Foot Locker?
How to Answer
Foot Locker holds its values of integrity, leadership, excellence, service, teamwork, innovation, and community very sacred, and it's important that every employee embody these values. Talk to the interviewer about what one or two of these values means to you.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"To me, leadership and service go hand-in-hand -- I think the most successful leaders are also the most humble, generous servants. I always do my best to embody that spirit of excellent service and generosity in my work, and I also think it's important to be a leader even if you're not in a 'leadership' role. We can all lead by treating each other with respect, inspiring others to do their best, and empowering each other to work as a team."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I really love that Foot Locker embraces innovation -- I know that the footwear industry is always evolving and innovating, so it makes sense that Foot Locker would also value innovation on the corporate- and store-levels. I love learning new things, and I think that part of innovating is studying the past so you can project trends and ideas for the future."
Written by Jordan Henry
21. Foot Locker often hosts special events when new products are launched, sometimes including celebrity appearances and a high volume of expensive purchases. What would your most recent employer say about your character and honesty?
How to Answer
Foot Locker is a leader in sneaker culture, and the industry is growing all the time. New launch days can mean a significant increase in cash transactions, so your managers will need to be able to trust you with the expensive merchandise and cash. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I've worked in luxury retail environments in the past, so I'm familiar and comfortable with the sale of products with a high price point. My integrity and honesty have never been questioned at work because I always treat expensive products and large cash transactions with respect."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times."
Written by Jordan Henry
22. 60% of Foot Locker employees remain at the company for less than 2 years. How would you feel if your manager asked you to fill in for a coworker who quit unexpectedly or failed to show up for their shift?
How to Answer
Being flexible in your schedule is valuable as a Foot Locker employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"It's good to know that Foot Locker's employee turnover rate is lower than the average for retail! That makes me even more excited about the possibility of working here. I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."
Written by Jordan Henry
23. Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
How to Answer
Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"When I first started out working in retail, I learned really quickly how important it is to know how to de-escalate a confrontation with a customer who is upset, frustrated, rude, or angry. In my experience, the most important thing to do is acknowledge that the frustration is valid and listen very closely to everything the customer says. I usually repeat back the problem as I understand it after the customer has had their say so that they know I was listening."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"Simple nonverbal cues usually go a long way in helping a customer calm down when they're upset about a problem they've experienced in the store -- nodding, smiling, and eye contact all make the customer feel seen and heard. Every customer is different, so every complaint is different, but I know that most companies have policies in place to guide employees in dealing with customers who are upset. What's the process here at Foot Locker?"
Written by Jordan Henry
24. Tell me 3 qualities you possess that make you a strong fit for a sales position with Foot Locker.
How to Answer
Foot Locker's mission is 'To be the leading global retailer of athletically inspired shoes and apparel.' How do you think you are uniquely suited to help Foot Locker achieve their mission?
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I love that Foot Locker really values teamwork -- that's something I'm very passionate about. I do my best work when I feel like I'm a real member of a team. I also have strong organization skills, and I find it easy and natural to have a conversation with anyone comfortably."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"First and foremost, I'm a passionate athlete who loves footwear. I think it would be really easy for me to engage customers about their favorite athletic pastimes -- and their wardrobe. When I'm passionate about something, I'm really enthusiastic and want everyone to be 'in on it'; my friends tell me that when I could sell water to a fish if I wanted to. In that way, I really respond to Foot Locker's leadership model of 'bringing others along' -- I want everyone to be as excited about the new Nikes or Jordans as I am."
Written by Jordan Henry
25. At Foot Locker we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
How to Answer
At Foot Locker, leadership at the retail level can open up many career options such as store management, district level leadership, and even corporate opportunities. Talk to the interviewer about any interest you have in gaining a leadership role down the road.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I'm really interested in moving up into a leadership position at Foot Locker -- it's consistently voted one of the best places to work, especially for minorities. I love that such a large percentage of your management and leadership are minorities; it makes me feel hopeful about my future here."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I'm not looking to just have 'a job' -- I'm looking to build a career and am definitely interested in any leadership roles that open up in the future. Foot Locker's core values really speak to me, so I'm looking forward to showing you how enthusiastic I am about building a career here by really embodying your values of integrity, excellence, innovation, and community."
Written by Jordan Henry
26. In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
How to Answer
The window displays and merchandising at Foot Locker are dynamic, bold, and playful. Do you have experience creating store displays? Would you be interested in helping the display team in the design and construction of the displays?
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I really loved Foot Locker's GO BIG window display from a few years ago -- I thought it was so creative and bold, and it made me really curious about who designs the displays. I've never worked on window displays before, but I'm really eager to learn!"
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I believe that with some training, I could very easily create some attractive displays. I have a natural flair for the creative and look forward to exercising that."
Written by Jordan Henry
27. This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
How to Answer
Foot Locker employees wear our classic referee uniform to work -- it's recognizable, fun, and focused on the athleticism of our brand. Talk to the interviewer about any times that you have been required to wear a uniform. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I really like the uniforms at Foot Locker! I remember going to the stores when I was young and thinking the employees were real referees -- it made the experience really fun for me. I think wearing the Foot Locker uniform would make me feel ready for work: to have fun, exude positive energy, and get in the spirit to help customers find exactly what they're looking for."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I think that uniforms are a great way to provide a feeling of unity in the workplace. May I see what your uniforms look like?"
Written by Jordan Henry
28. Describe a time you received constructive criticism for your work. How did you respond?
How to Answer
Foot Locker strives to continuously improve to better serve its customers and employees. In the pursuit of excellence, there is almost always room for improvement. Talk to the interviewer about a time your work was criticized. How did you respond to the feedback? What did you learn from that experience?
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"When I first started out in retail, I was very shy -- it was hard to adjust to the customer service standards at the store because I was so insecure about talking to new people. My manager noticed me struggling through a conversation with a customer, where the customer was growing frustrated with my difficulty detailing our return policy. My manager stepped in and gave me a hand, and afterward gave me a detailed critique of how I could do better in the future. I really appreciated the feedback; it made me feel good to know that my manager was taking an interest in my work, and it made me want to do better in the future. With her help, I worked on my communication skills and built my confidence, and now I'm much more comfortable talking with customers and answering their questions. The criticism gave me the boost of confidence that I needed."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"A year or so ago, I was in the stock room working on packaging products to be shipped to customers. It was my first time working on shipments alone, and I thought I had a handle on what I was doing. After about half an hour, my supervisor came in and watched me for a few minutes and then gave me some feedback on what she had observed. It turned out I had been missing a standard step as I was packaging the items. I ended up having to unpack and repack the shipments I had completed so they were up to company standards. My supervisor was really nice about it -- she understood that I was just starting out, but she encouraged me to ask for help if I was unsure about a step in the process in the future."
Written by Jordan Henry
29. We have a strong employee honesty program in place at Foot Locker to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
How to Answer
Loss prevention initiatives are incredibly important in ensuring that Foot Locker stays competitive with other companies in the industry. Discuss with the interviewer how you would handle a situation surrounding employee theft.
Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"
Written by Jordan Henry
30. Foot Locker has a Fit Guarantee for our products. How would you describe our return and exchange policy to a customer?
How to Answer
At Foot Locker, we are dedicated to excellent customer service from the time a customer enters our store until they leave with the exact item they want. Tell the interviewer how you would describe our Fit Guarantee to a customer. What would you do if a customer wanted to argue with you about our return policy?
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"The Foot Locker Fit Guarantee is really generous. If a customer wanted to argue with the refund and exchange policy, I would highlight the 45-day refund and let them know that our goal is to help them find the exact product and fit they're looking for. I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."
Written by Jordan Henry
31. Foot Locker has emerged as one of the best places to work for the last several years. What do you think makes Foot Locker different from other retailers you could work for?
How to Answer
Our website is full of information about what makes working at Foot Locker unique and better than working for other retailers. What about Foot Locker impresses you the most? What makes you most excited about working for us?
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"I'm so impressed by the percentage of minority employees, especially within the management structure. It's important to me that the company I work for celebrates diversity and that it employs and promotes the best people for the job. I was also really excited to learn that the company is transparent about their yearly goals and are really serious about empowering their employees to help the company achieve those goals."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"I love that Foot Locker is so committed to their communities. I have family who were directly impacted by the destruction of Hurricane Maria, and Foot Locker did an incredible amount of work providing shoes, clothes, water, and food to families in areas most affected by the storm."
Written by Jordan Henry
32. Part of the Foot Locker leadership model is to 'Bring Others Along.' How would you apply this mission to your customer service approach?
How to Answer
Foot Locker is looking for passionate employees who are confident and comfortable sharing their love for sneaker culture with their customers. Talk to the interviewer about what it means to you to 'bring others along,' and how you would make your customers excited about the Foot Locker brand and our products.
Written by Jordan Henry on August 6th, 2018
1st Answer Example
"Honestly, I just love talking about shoes. My friends get onto me about it sometimes because I get so excited when there's a new product launch or hype is building around an emerging brand. I'm a very confident communicator, especially when it comes to talking about something I love, so it would come naturally to me to engage customers in conversations about their favorite sneakers or help them find their new favorite brand. To me, 'bringing others along' means spreading my passion and love for the sneaker industry, and I'd be really excited to do that as an associate at Foot Locker."
Written by Jordan Henry on August 6th, 2018
2nd Answer Example
"The first time I shopped at a Foot Locker, I didn't really know what I was looking for. A salesperson saw me wandering around and came up to me to chat. They made me feel so comfortable, asked me the right kinds of questions, and got me excited about a couple of different brands that Foot Locker carries in their stores. Her enthusiasm for the store and your products got me excited, too. To me, that's what it really means to 'bring others along' as a salesperson: to be present enough to notice any customers who seem uneasy or lost and to make a genuine connection with them, sharing your own enthusiasm with them so that they're excited about what Foot Locker has to offer. That's the kind of customer service I would want to bring to work if I were offered a job here."
Written by Jordan Henry