What qualities do you possess that will make you successful in this role with Fonterra?

"As your next store person at Fonterra, I would join your team with the physical ability to be on my feet most of the day and lift any heavy object required. I am a very active runner and also lift weights on a regular basis. I know that you are also looking for a candidate who is highly organized and my references will attest to the fact that I am error-free in my work. Last, I have my current pallet truck and forklift certifications from my current job and would be happy to take any further necessary training once hired."

As the team at Fonterra considers many applicants for the role you are interviewing for, your interviewer is confident that your past experience and education make you a good candidate for the job. In asking this question, they're hoping that you will openly talk about the qualities and skills that you feel make you the best candidate for them.

Prior to your interview, think about the skills listed in the Fonterra job description, and which of those skills best match your experience, personality, and characteristics. Then, mention two or three qualities that they are looking for that you would come to the role with. Remember that this question is another way of asking "Why should we hire you" or "Why are you the best candidate for Fonterra," so be sure to take advantage as you answer this question.

"If hired as your next line lead at Fonterra, I feel like my experience in run-to-target manufacturing will bode well as I coach the operators and maintenance techs that will be working under me. Of course, I'll need to be familiarized with how RTT techniques are put to work here on a daily basis. On top of this, I think the one quality that puts me ahead of any competition for this job is the reliability I would bring to Fonterra. I take pridel in my work and have never had an unexcused absence during the entire length of my career."

Do you consider yourself stronger with verbal or written communication?

"I consider myself very strong in both forms of communication but have been commended many times for my written communication skills over the course of my career. I have several customer emails now templated for use among my engineering team and my manager often asks me to draft unique communications to customers. As your next automation engineer at Fonterra, I know I will be working closely with varying departments and they will all find my communication style to be both knowledgeable and welcoming."

Fonterra's co-operative spirit will put you in close communication with many fellow staff members, and even potential external customers. To get a feel for how you best communicate, your interviewer may pose this question to get a sense of how you will effectively communicate in the role you are being considered for.

Your communication style and strengths will be an essential factor when considering your fit with Fonterra. With no right or wrong answer to this question, be sure that you exude confidence in both your verbal and written communication efforts. Your ability to communicate shows maturity, professionalism, and career competence. To seal your answer to this question, speak to how your verbal and written communication skills will aid you in the specific job duties of the position you are interviewing for.

"I am a solid written and verbal communicator. I would probably say my skills are stronger in verbal communication because I am quick to think on my feet in any verbal conversation and am an extrovert by nature. If given the choice, I'd rather talk face to face than compose an email, because more conversation is able to be generated in person. Becoming a category and innovation manager at Fonterra would be a dream come true for me and I'm confident that my communication skills will benefit your team and brands greatly."

Fonterra's make it happen value can require some attentive focus and patience at times. Do you consider yourself a patient person?

"Yes, I consider myself a very patient person on the job. In food safety and compliance, I rely on input from others when developing new standards and documenting procedures. I can't always get the information I request right away because others are busy, so I continue to work on other things and come back to projects when I have the right information. If I'm fortunate enough to join the Fonterra team, my new colleagues will appreciate the patience I will bring to enable others to perform their work to their best ability."

In the role you are interviewing for at Fonterra, you will likely be working with a variety of people on a wide variety of tasks. Your interviewer knows that the successful candidate they hire will be required to have a great deal of patience on the job. They pose this question in hopes that you will give an example or two of times when you displayed great discipline and a willingness to be patient when it may have been difficult to.

Whether you are interviewing for a customer-facing role or not, at Fonterra you will still be required to have a solid understanding of the customer journey and have patience with that journey. If you are patient, you will be thoughtful in your words, and be observant by nature. You are slower to react on impulse, and you make calculations before responding in emotionally challenging or heated situations. Show the interviewer that you can stay professional and patient in any situation at Fonterra by talking about a time you had to be patient on the job in the past.

"I have always prided myself on being a patient and forgiving person, both in my personal life and on the job. I'm an experienced forklift operator and my previous work has required patience in the forms of taking on tasks one at a time and being patient with freight delivery drivers when they are in a rush. These are values and ways of doing my job that I would be happy to bring to work here at Fonterra."

Would you bring any formal customer service training to Fonterra?

"In my career in sales, I've taken part in industry trainings on listening skills, communications skills, and upselling. As Fonterra's next services area manager, I think the skills I've developed as part of these trainings will help me work very effectively with the farmers in my territory. I'll come to your team with the ability to listen to their needs and discuss new services that we would be able to provide for them."

Fonterra's dairy production services involve many customers, from the frontline farmers that milk is sourced from to the end consumer that is purchasing the milk, cheese, and other products. No matter what job you are interviewing for with the company, having a great sense of what customer service will entail will be important to your interviewer. With this question, your interviewer wants to know if you've taken any formal customer service training throughout your career.

Talk openly to your interviewer about any formal customer service training you have received. This training could be in the form of an onboarding plan, on-the-job training, coursework, or even books that you have read or podcasts you have tuned into. In the end, no matter what training you have received in the past, you need to show that you are aware of who your customers are in the role you are interviewing for and how you will always bring excellent service as part of the Fonterra team.

"While I haven't been a part of any formal customer service training, my time working as a mechanical engineer has helped me develop very solid skills in this area. I know that my internal customers here will be the engineers that I lead and the production staff we are servicing. If you were to call any of my references, you'd quickly find out that I'm a great communicator and always focus on the needs of those I am working with. I understand that my job is to help make the lives of production staff easier here at Fonterra and this will always be a main focus for me."

Throughout your career, how often have you been late for work or unexpectedly absent?

"I know my colleagues rely on me to be on time and I rely on them, and I've never been late for a shift during my entire career. The only instances of times where I've had to call in sick were when I was down with a stomach bug a couple of times and when I had a sick child at home that couldn't be at school. I'm proud of my attendance record and I would bring the same to work here at Fonterra."

The sourcing, production, packaging, and delivery of dairy products is a never-ending process. It will be very important that your interviewer understands the sense of reliability you will bring to the job at Fonterra, so they ask this question to ensure that you aren't habitually late or absent for the job.

This is your time to speak openly and honestly about your ability to be a reliable member of the Fonterra team. Be open and honest about your work attendance history, because Fonterra will likely check references and conduct a verification of employment as part of your hire. If you've had unexcused absences or have been late, it's best to be honest and provide a legitimate explanation up front. No matter how you answer, make sure your interviewer walks away from your time together confident in your ability to be a reliable employee.

"I have taken one sick day this year, which came with a physician's note due to a contagious illness. Even then, I did what I could from home on my laptop to prevent my work from falling on my coworkers and they were very appreciative of this. I have reliable transportation and would never be late for work at Fonterra Limited."

If you were to join Fonterra, would you have any concerns about working in the dairy industry?

"No, I would have no concerns whatsoever. I have been very close to farming throughout my entire life, with my grandparents running a very successful rural dairy farm. I look forward to continuing the family tradition in a new way here at Fonterra."

The dairy industry relies on milk production from cows (and other animals) and some people have their personal reservations about the industry in general. If they're going to seriously consider you to join the Fonterra team, your interviewer needs to be assured that you can handle the realities that come with farming and milk production.

This is hopefully a personal question that you considered even prior to applying for a job at Fonterra because the day-to-day life there isn't for everyone. As you answer, you ideally want to reiterate that you do not have any concerns about working in the dairy industry and that you actually embrace it. A great way to solidify your answer here is by talking about the processes and work that Fonterra has been doing to ensure the safe treatment of animals, which can be found on their website.

"I am very much an advocate for the safe and humane treatment of animals. I loved reading about the fact that Fonterra has a dedicated team that focuses on animal welfare and that you have a defined set of standards that discuss the use of antibiotics, growth hormones, and close confinement. I'm very confident that I would be on board with all work policies and processes here."

What would your ideal coworker look like here at Fonterra?

"I have had the pleasure of speaking with a couple of people from Fonterra prior to my interview and so far everyone seems incredibly welcoming and friendly. My ideal coworker here is helpful, knowledgeable, and puts care into their work. I enjoy close collaboration and am the type to jump in and help when needed. I also always appreciate reciprocation when it's needed."

The co-operative work spirit resonates in everything that Fonterra does as a company, and this spirit is passed down to all employees. To see how you will thrive in the team-based atmosphere on their team, your interviewer gives you time to describe what your ideal colleague looks like.

Ensuring that you would be a great fit with their team will be very important to the team at Fonterra. As you answer, be sure to discuss the personality traits that you admire, ensuring that your answer remains positive and focused on the characteristics that you enjoy seeing in your teammates. As you remain positive in your answer, keep in mind that the company is focused on teamwork, cooperation, and showing care. These are great personality traits to discuss in your ideal coworkers.

"I'm looking for a work atmosphere where everyone is passionate about their work and striving to make things better. As an experienced lab technician, I want to help work for a greater cause and I can't think of a better place to do that than Fonterra. I'd love to hear more about how your team is challenging the status quo and thinking outside the box in a team-based atmosphere."

What are your personal interests outside of work?

"My family and I love to garden and we continue to grow more each and every season. We now have a grove of ornamental trees and a wide crop of vegetables. Outside of gardening, we love being outdoors and I've taken up a lot of DIY work around our property. I built a shed and new garage over the last year, and that has surely kept me plenty busy."

The overall success of Fonterra is driven by its people and the company's purpose, values, and principles are driven by its employees. It will be important for your interviewer to understand who you are and how you will fit in with their team, so they ask this question to try and get to know you as a person a bit better.

It's essential to Fonterra that they hire people who will fit with their culture and share the same core values. Your hobbies and interests outside of work say a lot about you, so speak openly about what keeps you busy and engaged while in your free time. Your response will show the interviewer that you can maintain a healthy balance between your personal life and your career.

"We have a lot of hobbies that we partake in to keep us busy as a family. We love off-road driving in the countryside and my husband and I recently parachuted for the first time. We will definitely be making that an annual tradition for us because it was such a rush. We also love to travel to 90 Mile Beach for an annual vacation."

How do you like to prioritize your work when everything seems to be equally urgent?

"For me, prioritizing work comes down to a few different things. First and foremost, it is keeping myself organized and keeping track of important deadlines on my calendar. I can break projects up into milestones and set aside time to ensure I'm meeting those. Each day as a reliability engineer is filled with fires that need to be put out. When I have myself organized with other long-term work, I have enough time each day to work on the quick things that inevitably arise. This ensures that floor staff and production are never held up. This would be the same approach I take to my work here at Fonterra."

No matter what role you are being considered for at Fonterra, it's important to know that the daily life there is action-packed and full of many duties. To find out more about your ability to handle multiple tasks and projects with ease and success, it will be important for your interviewer to understand how you prioritize and tackle your work when you have competing priorities.

If possible, try to answer this question with real-life work situations where you had a big workload with many priorities. This can include one of those days when it seemed that every task was taking your attention or a time when you were facing multiple deadlines. You'll want to walk your interviewer through your process of tackling each duty and your thought process on how you went about it. They'll be keying in on your ability to prioritize, organize, and ensure that no job goes undone. Show the interviewer that you have a thoughtful system in place to help you better prioritize, making you a highly valuable and productive member of the Fonterra team.

"I have always organized my work based on the overall urgency and time required for the project. This information often comes with guidance from my management team. I keep a 'to-do' list of what I need to accomplish before the end of the day, and I never leave until I have checked off every item on my list. It sounds like Fonterra's next electrician will be responsible for multiple production and packaging plants and I know that I will be relied upon to be responsible to prioritize tasks when multiple things come up on a busy night shift."

Tell me about the most valuable lesson you have learned over the course of the last year.

"This is a great question! In the last six months, I've taken a new approach to my work and how I prioritize the customer requests that I get and it's really helped me get the critical work done faster and provide better results to my biggest customers. In that same breath, my work with smaller customers was never put off. I've started to see some great results and returns in this new effort and I think this same approach would be very beneficial with the Fonterra farmers I would be working alongside."

The purpose, values, and principles of Fonterra are very inspiring. To gain some insight into your ability to help create goodness for future generations and always do what's right on the job, your interviewer wants to hear about the most valuable lesson you have learned during the past year.

This is a very open-ended question that you could take in many different directions. But before you do that, it's important to understand that your interviewer is looking to gauge your ability to help live the purpose, values, and principles of Fonterra. Knowing that, make sure to read about those prior to your interview and be prepared to talk about a lesson that truly reflects one of those. Carefully walk through the situation that helped you learn this lesson and what you can bring moving forward from that lesson into this position.

"Around last February, I was reaching a definite breaking point in my work given the huge volume of projects my team was taking on. I was stressed, hardly sleeping, and my home life was feeling the effects. Seeing my kids very sad because of my attitude and condition was the point where I knew I had to do something. I approached my manager about my workload and let him know I wanted to work out a plan to get my workload to a more manageable level. The lesson learned that I can bring to work at Fonterra is the ability to know my workload limit and the ability to effectively manage things with success. If I'm fortunate enough to join your team, I wouldn't hesitate to have an open dialogue with you regarding my workload."

How would you respond if a customer or colleagues asked you about a Fonterra product and you were unsure of the answer?

"Over the course of my career as a reliability engineer, I've had to do a lot of extra collaboration to get answers to production managers and floor staff because things come up that I can't possibly know. If this would come up on the job here at Fonterra, I would ensure that I understand fully what is being asked and then get to work on finding an answer. I'm never hesitant to tap on the shoulders of my colleagues. If that doesn't work, I'm quick to conduct research in product manuals or websites to get a quick answer. If I'm fortunate enough to join the larger foodservice manufacturing plan in the Asia Pacific region, my ability to be resourceful will greatly help your team."

Due to their size, their full spectrum dairy operation, and their full line of products, even the most seasoned employees at Fonterra can't possibly know all aspects of the business. Especially if you are interviewing for a customer-facing role there, it will be important for your interviewer to know that you will always be resourceful in your ability to find answers when you don't know them.

The best way to answer this question is by talking about a time you had to dig deeper to help with an issue that you didn't know off the top of your head. The team at Fonterra wants to see that you are willing to find out what you need to while admitting when you don't have the correct response off the top of your head. Show that you are an independent and confident thinker, able to find answers to questions on your own. As a new employee at Fonterra, explain that you would take the time to find a solution, rather than saying "I don't know."

"As a member of Fonterra's farm source team, I know my customers will be busy farmers who all have their own knowledge and way of doing things. If I was ever asked a question that I was unsure of, I would be transparent and let them know that I would have to do some research and find out. I would make the farmer feel great by reinforcing the fact that their question was in-depth and insightful. I would also thank them for asking a complex question and challenging me as a Fonterra Limited ambassador. I have no trouble admitting when I don't know something. I would source the answer as quickly as possible by utilizing resources provided to me or asking a more experienced coworker."

Have you ever had a time where you had to go above and beyond your job duties to get a great result? What did you do and why was it important to do so?

"Throughout my career, I've proven my ability to put customers first in everything I do. This was made most clear a couple of years ago when I was set to meet with a prospective customer and they contacted me to let me know that they'd be unable to meet given an unexpected family situation. I immediately let them know to call me at their earliest convenience to reschedule and when they did, I coordinated our meeting for the coming Saturday. I was happy to meet with this prospective customer on my day off because of the amount of business they would bring. Our meeting went great and we had a contract signed by the following week. As Fonterra's next area manager, I will always be flexible for the farmers I will be working with on a daily basis."

If you take the time to read about Fonterra's values prior to your interview, you'll quickly see that making things happen and challenging boundaries are vital to their mission. In posing this question, your interviewer is hoping to get the sense that you are always willing and ready to go above the call of duty to ensure a task or job you are doing exceeds expectations.

Prior to your interview with Fonterra, put some thought into a time you went the extra mile to please a customer or to ensure that a tight deadline was met with ease. No matter what example you use, be sure to make a couple of things clear. First, discuss why taking extra steps in the situation was important and reiterate that you didn't hesitate to do so. Then make sure your interviewer walks away knowing that you will be the type of employee who will take any necessary steps to ensure a job well done.

"In my current role, I go above and beyond to make all of our new hires feel comfortable. This is not something that I'm formally tasked with, but I always put myself in someone else's shoes and look at things from their situation. I have a close colleague who still thanks me to this day for welcoming her with open arms and taking the time to train her on the small things around our office. Here at Fonterra, I will continue to prioritize taking the time to do the little things that brighten a person's day."

Talk about a time you had to make a significant decision on the job. What was the impact of that decision and was there a positive outcome?

"As you can see from my resume, I've been in marketing for New Zealand's largest seafood producer for over nine years. Last year, we were putting new print advertisements out when a change in brand image was developed quickly. At that point, I was tasked with deciding whether to scrap that month's print ads or work hard to get new ads created and printed with the new branding. I didn't hesitate to take the latter option, because public awareness was key with our new branding. I worked hard to gather a team to create new print ads and get them to our key publications that we advertise in just in time for printing. I had to communicate quickly with key sales staff at the publications to know print dates and deadlines for our work."

On the job at Fonterra, you may come across times when you are relied upon to make a significant decision without the help of others. To gauge your comfortability and confidence in doing so, your interviewer wants to hear you talk about a time you had to do just this on the job. What they expect is for you to walk through the entire situation, your decision-making process, and the result that came from your decision.

As you come into your interview at Fonterra, it's important to know that their co-operative business nature and drive to make things happen call for their staff to take the lead when necessary. Try to think of a time when you had to act quickly in making a difficult decision on the job. What you want to highlight in your answer is the decision-making process you utilized, the resources you pulled from, and the communication you used during this process. This will show your interviewer that you would join their team with the ability to make important decisions with ease.

"When my manager is not around in my current role, it is up to me to make customer-service-based decisions such as accepting returns and giving refunds or further mark-downs. I am sure to be calculated, keeping excellent customer service delivery top of mind while also noting that the decision cannot be harmful to my company's bottom line. I am skilled at taking a disgruntled customer and turning their refund request into a simple exchange, saving my company a lot of money. These are skills I'm looking forward to bringing to work here at Fonterra."

Do you have any experience working in a cross-functional environment with people from other teams within your company?

"Yes, I certainly do! I currently work in a warehouse setting, where I communicate regularly with our sales team, delivery reps, and inventory managers on a regular basis. I love being able to be the expert in my area and am always open to answering questions or helping someone out when needed. I'm confident that this experience will enable me to come aboard here at Fonterra and collaborate with anyone effectively."

Teamwork at Fonterra is essential in ensuring that all operations run smoothly and on time. The company prioritizes it through its "you, me, us together" purpose and its co-operative spirit throughout. To get at your ability to join their team as a solid team player, your interviewer wants to hear you talk about your experience collaborating with people from outside your specific work department and how you did this with success.

No matter what specific role and team you will be joining at Fonterra, you will be working closely with others from outside your work unit. To prove your ability to do this, think about times you've worked closely with others from outside your department and come prepared to discuss those experiences. Your interviewer will be keying in on your ability to communicate effectively and step outside your comfort zone of the work that you do, so be ready to elaborate on those things as you answer.

"Yes, as an experienced fitter, I've worked alongside engineering and production teams throughout my entire career. My communication skills always enable me to ask questions that enable me to get my work done quickly and efficiently. I value input from anyone on a machine that I am working on and would always do the same as Fonterra's next fitter."

This role with Fonterra includes flexible work hours. Are you willing to work overtime, if needed?

"As an experienced automation engineer, I know that the work never ends and I would be available to work any hours required of me here at Fonterra Limited. I know I would be supporting two production sites and my family is supportive of me taking on this new role for the great opportunity it will provide us."

Some roles with Fonterra, particularly client-facing jobs and positions on their source team, will involve work hours outside of regular working hours. If required for the job you are interviewing for, your interviewer needs to know that you are willing and able to work all hours required for the job. This also includes any hours over the standard 40-hour work week in New Zealand.

As you researched and applied for this job at Fonterra, the job description will do a good job of outlining the hours that are generally required for the position. The key to your answer here is letting your interviewer know that you are open to working any of the required hours for the job. If you have any time commitments outside of work due to family needs or personal needs, now is the best time to disclose those to your interviewer.

"Yes, I would be willing to work overtime hours as necessary here at Fonterra as long as I had a notification of those requirements ahead of time to ensure that childcare was secured. I'm accustomed to working overtime, evenings, weekends, and even some holidays in my current role. I am flexible and dedicated to being a reliable team member who is willing to help out when needed for the success of the team."

Can you discuss your current job search and where you are in the process? Are you considering any of Fonterra's competitors?

"At the time I applied here at Fonterra Limited, I was not actively looking for a new job. A very good friend works here and couldn't say enough about this opportunity as a category delivery coordinator. I am not applying to or interviewing anywhere else as this sounds like the dream opportunity from what I've read and what I've learned from the team here today."

If your interviewer feels that your interview is going well and there may be a good chance that Fonterra will offer you the job, your interviewer will want to get a sense of where you are with your overall job search and if you are applying or interviewing with any of their competitors. This will help them know if you are under any timelines for a decision on an offer and if they'll potentially be competing for your services.

First and foremost, be open and honest about where you are in your job search. If your head and heart are set on working for Fonterra, let your interviewer know that this is the only job you are considering at this time. If you are considering any other opportunities, talk about where you are with your application and/or interview process. You can and should also let your interviewer know if you are considering any other offers. Do not discuss the financial details of other offers though. Because they openly ask, let them know if you are considering any of their competitors in the dairy industry.

"Yes, I have applied with Dairyworks and Milkio for maintenance and production positions and have had an initial phone conversation with one of the companies recently. I'm looking for the right fit for me and my values, and I'm confident I have found that fit here at Fonterra."

Are you familiar with Fonterra's main global brands?

"Yes, I'm very familiar with the NZMP, Anchor, and Anchor Food Professionals line of brands here at Fonterra. Having been an avid consumer of Anchor cheeses, butter, and milk, I'm most familiar with that brand since it's found at any local grocery store. Prior to my interview, it was great to familiarize myself with the restaurant-grade products found in your Food Professionals line and the wide variety of proteins, cheeses, and other milk products in your NZMP line."

Fonterra is comprised of three global brands: New Zealand Milk Products (NZMP), Anchor Dairy, and Anchor Food Professionals Products. If they're going to consider you for the job, your interviewer will expect you to at least have a high level of familiarity with all three product brands that you would be representing.

The answer to this question is not complicated, but it will take some research prior to your interview with Fonterra. Make sure you take the time to read about their three main global brands on their website and familiarize yourself with the popular products that are associated with each brand. If the job you are interviewing for or the plant you are interviewing at is focused on a specific brand, make sure to let your interviewer know that you are excited about the chance to work with those products.

"As your next development technologist, it sounds like I'll get the opportunity to work on the development of ultra-high temperature milk, powders, and beverages. I would assume these products stem across the Anchor Food Professionals, Anchor, and NZMP brand lines here at Fonterra. I've done a lot of reading on these brands prior to the interview and would love to hear more about this role and the involvement among all three."

How do you feel dairy alternatives have impacted the dairy industry over the past few years?

"It's no secret that plant-based diets are increasing, and more consumers are coming out with sensitivity to lactose-based products. I'm sure a dairy producer like Fonterra has seen some bottom-line impact from this shift. As a prospective engineer here, it's very exciting for me to see that you are investing in this segment of the market in your investment into non-dairy protein production."

There is no doubt that plant-based dairy alternatives are continuing to grow in demand and selection and Fonterra is not blind to this fact. While they continue to champion the nutritional value of cow's milk, Fonterra is also venturing into plant-based alternatives themselves by investing in a start-up company that is using precision fermenting in the production of non-dairy proteins. With this question, your interviewer is simply looking to hear your overall thoughts on the impact of non-dairy products.

This is a particular question where you'll want to be a bit careful in how you answer, specifically in not forming a very firm opinion on one side or the other. The best way to answer is by reiterating the importance of dairy milk and its nutritional value, while also recognizing that plant-based alternatives do have a place and need for some people.

"With the introduction of milk alternatives, milk went from the only healthy choice to the unhealthy alternative very quickly and that has been very sad to see. To combat this, many dairy companies are purchasing smaller non-dairy milk producers and joining in on the competition. I believe there will always be people who want real milk, and it's important to focus on delivering the best possible options for those consumers and this is something that Fonterra has always done and will continue to do."

Innovation is at its peak in the food industries across the globe. What do you believe is the latest hot trend in dairy production and distribution?

"As someone who is passionate about the environment and sustainability, technology is surely impacting things at the farm level in the dairy industry. I love the fact that technology is advancing to the point where we have robotic manure collectors and methane digestors that help reduce emissions. I'd love to hear how the local farmers that Fonterra is working with utilize these technologies."

The overall food production industry is benefitting from new innovations in things like freeze-drying, smart packaging, waste reduction, and robotics. Dairy is no stranger to this innovation and your interviewer gives you the chance to discuss what you feel is the biggest current innovation in the industry.

Prior to your interview with Fonterra, be sure to read up on the newest and latest trends in the industry so you can come to your interview prepared to speak knowledgeably on the topic. As you read about interesting things that are happening on both the farm and production side, pick the one that speaks most to you and the work you will be performing in the position you are interviewing for. The way that you answer this question will show the interviewer if you have done your research on the dairy industry before your interview.

"Reducing sugars, without leaning on artificial sweeteners, is one exciting trend that I have noticed lately. Consumers want dairy products that offer exceptional taste without the guilt. More consumers are becoming health-conscious and trends such as the keto lifestyle are leading the way in these demands. The statistics show that dairy consumption is still strong and this innovation like you're doing here at Fonterra is very exciting to be a part of."

How do you typically interact with challenging customers or coworkers on the job?

"In my current job, I am out on the road dealing with a wide variety of customers and I am very flexible in my approach when I face a challenging individual. Some customers can be very demanding and some can be very unhappy at times. My approach is to always keep a smile on my face, listen to what they are saying, and then take action to make the situation right. This is a value I will live daily here at Fonterra as your next sales specialist."

Because of the co-operative nature of the business at Fonterra, you will likely be working closely with a wide range of individuals in the job you will be interviewing for. Your interviewer is well aware that it's merely human nature for every person to have personality styles that clash with their own, so they want to hear how you have interacted with challenging people in the past in your work.

Prior to your interview, think back to a client who was very difficult to please or a coworker who was incredibly brief in their communication. As you answer, you want to showcase your ability to work harmoniously with people who may have different communication styles or personalities than you and that you'd join the Fonterra team with the ability to work collaboratively with anyone. This question is not the time to speak poorly of a boss, coworker, or client, but rather you should focus your answer more on what you did to turn a challenging situation into a positive one.

"When I come across a challenging customer or colleague, I continue to be my genuine self. People often come around when they feel the warmth and acceptance from the other person. If someone is especially difficult, I will approach them about the situation and ask how they feel we could better collaborate. These are approaches I would always continue to take as part of the amazing team here at Fonterra."

Are you familiar with New Zealand agriculture regulations, like an RMP, and how they impact dairy operations in the country and our business at Fonterra?

"Yes, I am familiar with a lot of the regulations like the Animal Products Regulations from 2021 and the fact that dairies must operate under a risk management program. I am a firm believer that the design, equipment, and overall operation of a farm should be monitored for safety issues and it's comforting knowing that there is a team dedicated to this."

Dairy operations are under pretty strict regulations in New Zealand, to help ensure that milk is consumed safely and to help protect the safety of the livestock. With this question, your interviewer gives you an open forum to talk about your familiarity with any of the regulations that impact the business at Fonterra in hopes that you have some working knowledge you would bring to their team.

If you have industry knowledge of the regulations in the dairy industry, talk openly about what you know and elaborate on why having regulations in place is important. To further your answer, make sure to give your own thoughts as an outsider on how the regulations impact the work being done by Fonterra. If you don't have intimate knowledge of the regulations, that is okay. If you don't have direct experience in the industry, your interviewer won't expect you to know the details. What will be important in this case is for you to discuss why government oversight is vital for the dairy industry.

"I don't really have any firsthand knowledge of the regulations in the industry seeing as though most of my career has been spent in manufacturing. If I'm fortunate enough to join the Fonterra team, I'd be willing and ready to get up to speed on the regulations that would be directly impacting my work here. Having worked under many safety and product quality regulations in my previous work, I understand that regulations are even more important in the food industry and am always ready to obey them."

Are you familiar with the full range of products that fall under the dairy category? Of these categories, where do you believe Fonterra is the strongest?

"In the simplest of forms, dairy products are milk and any products made from, or containing milk. This is a very wide range of products that people all over the world consume. Dairy products include milk, yogurt, cheese, ice cream, and calcium-fortified soymilk. And this doesn't include just milk from cows, but from all mammals. I believe that of the multitude of dairy categories, Fonterra Limited stands out in the cheese department. Your selection is unique and affordable. For instance, I make sure to have PZMP Mozzarella in my fridge at all times!"

Whether you previously came from within the dairy industry or you have worked in other industries, the team at Fonterra wants to know that you have a good understanding of their co-operative and the dairy industry as a whole. One way to do that is with a question like this, where your interviewer asks you to discuss your familiarity with all products that are considered dairy and where you feel Fonterra is the strongest in the market.

To answer this question strongly, you will likely have to do some research on the Fonterra website and recall the information that you have read. If you have first-hand consumer experience with any of their dairy products, speak positively about those experiences to show your interviewer that you are a believer in their products. Don't forget to discuss dairy products in general. Next, think about which of these product categories stands out for Fonterra, compared to its competitors.

"For a product to be considered dairy, it must be produced from the milk of mammals and the two most commonly consumed are from cows and goats. I consider yogurt, milk, cheese, butter, and ice cream to be the most commonly purchased dairy items in New Zealand and around the world. Being a baker myself, I'm very partial to the whey protein made by Fonterra as it's an amazing product that simply can't be matched by your competitors."

From your perspective, how do you feel Fonterra can improve the quality of our dairy products?

"Fonterra Limited produces some of my favorite dairy products, including the milk that our kids drink every day. I am always happy with the quality of my purchase. I would love to see more types of cheese brought to our country that I've gotten to sample while traveling to the United States and Canada. Does Fonterra have additional plans for expanding your line of fine cheeses?"

Having a knowledge of the overall business operations of Fonterra will be very important for your interviewer to understand what you have. They'll want to see that you may come to their team with new and fresh ideas for innovation, so they pose this question to give you an open forum to discuss your thoughts for improvement.

First and foremost, it's important to understand that the team at Fonterra is not looking for you to reinvent the wheel as you answer this question. The interviewer wants to see that you have a keen attention to detail and that you care about the quality of the product delivered to every customer. Provide your recommendation tactfully as it relates to the work you would be doing in the role you are interviewing for. Perhaps you have an idea to improve packaging, boost the visibility of product in stores, or a new flavor of ice cream to add to their product line.

"From a totally outside perspective looking in, my suggestion would be to update your automated production machinery here at this plant. I'm currently working with state-of-the-art production and packaging machinery that is fast and reliable. The reason I suggest this is because I know a current process operator here and it sounds like the machines in this plant are over 15 years old."

How important is the dairy industry for New Zealand's agriculture sector?

"There are almost five million milking cows in the country and many, many people rely on their ability to produce to survive. My grandparents and uncles have farmed their entire life and it's a way of life that my family holds onto strongly. I would be so thankful to take my knowledge and passion to the next step here at Fonterra Limited as part of your dynamic team."

New Zealand's dairy industry plays a vital role in the overall ag sector in the country, and it has been exporting dairy products all over the world for almost 200 years. In posing this question, your interviewer wants to hear you passionately talk about the importance dairy plays in the country because the co-operative nature of their business starts in the fields that are found across the entire countryside there.

As you answer this question, it's important to remember that dairy is more than just milk! Dairy products include milk beverages, cheese, butter, ice cream, yogurt, dry milk products, condensed milk, and even whey products which are all produced by Fonterra. Some important facts you can cite in your answer are that the dairy sector contributes over $10 billion to New Zealand's economy annually and that the country itself has one of the highest milk consumption rates in the world.

"New Zealand is booming with agriculture like sheep farming, fruit and vegetable production, and meat products. But it is very obvious that the dairy industry is what keeps the entire ag industry afloat here. I love the fact that Fonterra Limited is owned and operated by the farmers, who are the true boots on the ground."

The work at Fonterra involves many processes, including producing, processing, packaging and transportation. Which stage of our operations interests you the most?

"I find food production and manufacturing fascinating and would like to learn all of it, over time, as your next reliability engineer at Fonterra Limited. While my work experience has been in plastics manufacturing, I'm very excited about the chance to aid in the process of manufacturing world-class dairy products."

At a dairy co-operative like Fonterra, the work starts at the farm level sourcing fresh milk and goes all the way to finished products in the market. Your interviewer is looking to get the overall sense that you are passionate about the work being done at Fonterra and that you might have a particular interest in a certain aspect of their overall business.

Dairy production, processing, and distribution are multi-faceted, and there will be a lot to learn if you're fortunate enough to join Fonterra. The more you know about their overall operations, the more successful you will be in your position. Prior to your interview there, think about which stage of their process you would want to learn and come to your interview prepared to speak excitedly about it.

"My education background is in transportation and logistics so, of course, I would first want to learn everything I can about how Fonterra Limited operates product transport. Managing a fleet of tankers at Fonterra Limited will be new ground for me, but I think you'll quickly see that my experience in overall fleet management will be very useful to your team."

Product quality is of utmost importance to Fonterra. How will you contribute to our strict quality control standards?

"As your next utility engineer at Fonterra, I'll be working with refrigeration plants, water treatment, and coal-fired energy. All of these are vital to putting out quality products here and detailed work will always be my priority. For me in this role, quality will be provided when urgent issues are attended to immediately so there is no downtime in production or excess waste. It will also involve a strict focus during the long day and night shifts, with no distractions."

As one of the top dairy co-operatives, a focus on quality is essential to producing consistent and safe products each and every day. How quality is approached and achieved in every role at Fonterra can be different and your interviewer poses this question to hear that you understand the role you will play in ensuring that all food safety and quality standards are met.

Fonterra has a firm commitment to quality, and this commitment drives its global success. Prior to your interview with them, be sure to review the food safety and quality page of their company website and then put some thought into how you will be able to help achieve top quality each and every day on the job there. Reiterate to your interviewer that maintaining consistent standards in your work will always be a top priority for you.

"As an IT systems manager with Fonterra Limited, I will embrace quality in my work by closely monitoring performance issues in real-time and acting quickly when necessary. I will always be resourceful in my ability to identify root causes and work closely with vendors on resolutions. At times, this may mean extra hours on a given day or working on the weekend. I want you to know that I would come prepared for all of these scenarios."

Can you talk about some of our brands that we bring to the market at Fonterra? Have you personally tried any?

"I am very familiar with the Anchor brand, particularly your line of cheeses as my favorite food is cheese, cheese, and more cheese! I have tried many of your specialty cheeses, like your Sharp Cheddar and Egmont. My favorite has always been the Anchor Vintage Cheese. I was reading about your line of NZMP dairy ingredients like your protein line of milk fats and milk powders."

Ensuring that job candidates are engaged and interested in the overall aspect of a company is important to any interviewer who is hiring a new member of their team. For Fonterra, a straightforward question that they might ask is for candidates to talk about their full product line. Your interviewer is giving you the opportunity to while also seeing if you have any firsthand experience with their line of dairy products.

Prior to your interview, be sure to perform some basic research by reviewing the Fonterra website and learning about their full line of dairy products. Come to your interview prepared to speak to that full line. If you have consumed any of the products that you mention, be sure to share which ones are your favorite and what is so appealing about them.

"The Anchor Blue Milk has been a staple in my home since I was a young age, and your cheeses are fantastic! I'm also very familiar with your organic salted butters from grass-fed cows."

What do you feel that Fonterra will be able to offer you that your current company cannot?

"My current employer is a small family-owned business, and I have really grown as far as I can within the company. As I began a career search and talked to some people, Fonterra's empowering atmosphere and commitment to training and helping your staff grow appealed so much to me."

If you are currently employed and looking to make a mid to late career move, the team at Fonterra will look to investigate your reasons for applying there. In the end, they want to hear that you are motivated by coming to work for a motivated dairy co-operative and are intrigued by the purpose, values, and principles of their organization.

As you answer this question, it is vital that you remain focused on the reasons why you want to work for Fonterra. If you spend any time talking negatively about your current employer, that may raise some serious red flags with your interviewer. Make sure that you mention both some of the duties you will be performing at Fonterra and their business values that speak to you personally in your answer.

"Unfortunately, recent downturns of the products we manufacture in my current role have drastically reduced my hours. I'm looking for a tight-knit, family-based atmosphere where I can spend the rest of my career as an electrician making products that impact the lives of many people. Fonterra is a company that is committed to the greater good and I would be driven each and every day to help live your purpose and values."

What skills would you bring to this position to help improve operations at Fonterra?

"As an experienced lab technician who has worked in pharmaceutical development and research, I believe I can bring a new perspective to Fonterra Limited. As I've been very enthralled in new product development, I've been trained in-depth in recording data and tracking progress. I think this would be very beneficial to Fonterra Limited's lab tech team."

A good portion of your interview time with Fonterra will be focusing on your background and the skills and abilities you would bring to the role that you are interviewing for. Your interviewer takes it a step further with this question, hoping that you will think big picture and long-term transformation based on your skills for the job.

Fonterra is already a well-oiled machine when it comes to its everyday operations. Prior to your interview with them, be sure to thoroughly re-read through the job description of the role you are interviewing for and think about the ways that you can help innovate and progress things into the future if you are hired for the job. This is your chance to "dream big" so to say, so be sure to have a well-thought-out answer here.

"Having held my Class 5 license for over 10 years and possessing intimate knowledge of this territory, I know I'd be able to step right in and hit the ground running as your next tanker operator. I know that safety is a top priority at Fonterra Limited, and I'm confident that my clean driving record would prove me to be a significant asset here."

What do you believe sets Fonterra apart from other dairy product producers, marketers, and distributors?

"I have researched Fonterra Limited and your competitors extensively. I understand that you have a further reach into health-based products and pediatric products. I appreciate that a lot of your research goes into topics such as dairy and pediatrics, gut health, and the benefits of milk enzymes on cognitive function. I want to join a company that is more than just a producer, but also a thought leader in the dairy industry."

Whether you have direct experience in the dairy industry or not, your interviewer wants to be assured that you have a strong understanding of it and where Fonterra stands amongst its competitors. In the end, your interviewer is hoping that what you see as setting them apart holds true to your own personal beliefs and values.

This question is very similar to the "Why do you want to work for us?" question. Prior to your interview with Fonterra, be sure to take the time to do your research on the co-operative and come to your interview prepared to discuss the qualities that you feel make them the ultimate employer and provider of dairy products. Speak with passion as you answer this question and be sure to reiterate that this is the dream job for you.

"The fact that Fonterra is a co-operative owned by the farmers of New Zealand gives you a distinct advantage in the sourcing and production of milk, yogurt, and other dairy products. The farmers are deeply rooted in the decisions your co-operative makes and this would be amazing to be a part of. I'm also confident that your principles of taking care of the environment and the care you show for others puts you in the highest regard of the people of New Zealand."

Fonterra Limited Interview Questions

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1. What qualities do you possess that will make you successful in this role with Fonterra?
2. Do you consider yourself stronger with verbal or written communication?
3. Fonterra's make it happen value can require some attentive focus and patience at times. Do you consider yourself a patient person?
4. Would you bring any formal customer service training to Fonterra?
5. Throughout your career, how often have you been late for work or unexpectedly absent?
6. If you were to join Fonterra, would you have any concerns about working in the dairy industry?
7. What would your ideal coworker look like here at Fonterra?
8. What are your personal interests outside of work?
9. How do you like to prioritize your work when everything seems to be equally urgent?
10. Tell me about the most valuable lesson you have learned over the course of the last year.
11. How would you respond if a customer or colleagues asked you about a Fonterra product and you were unsure of the answer?
12. Have you ever had a time where you had to go above and beyond your job duties to get a great result? What did you do and why was it important to do so?
13. Talk about a time you had to make a significant decision on the job. What was the impact of that decision and was there a positive outcome?
14. Do you have any experience working in a cross-functional environment with people from other teams within your company?
15. This role with Fonterra includes flexible work hours. Are you willing to work overtime, if needed?
16. Can you discuss your current job search and where you are in the process? Are you considering any of Fonterra's competitors?
17. Are you familiar with Fonterra's main global brands?
18. How do you feel dairy alternatives have impacted the dairy industry over the past few years?
19. Innovation is at its peak in the food industries across the globe. What do you believe is the latest hot trend in dairy production and distribution?
20. How do you typically interact with challenging customers or coworkers on the job?
21. Are you familiar with New Zealand agriculture regulations, like an RMP, and how they impact dairy operations in the country and our business at Fonterra?
22. Are you familiar with the full range of products that fall under the dairy category? Of these categories, where do you believe Fonterra is the strongest?
23. From your perspective, how do you feel Fonterra can improve the quality of our dairy products?
24. How important is the dairy industry for New Zealand's agriculture sector?
25. The work at Fonterra involves many processes, including producing, processing, packaging and transportation. Which stage of our operations interests you the most?
26. Product quality is of utmost importance to Fonterra. How will you contribute to our strict quality control standards?
27. Can you talk about some of our brands that we bring to the market at Fonterra? Have you personally tried any?
28. What do you feel that Fonterra will be able to offer you that your current company cannot?
29. What skills would you bring to this position to help improve operations at Fonterra?
30. What do you believe sets Fonterra apart from other dairy product producers, marketers, and distributors?

Fonterra Limited Interview Questions

1. What qualities do you possess that will make you successful in this role with Fonterra?

2. Do you consider yourself stronger with verbal or written communication?

3. Fonterra's make it happen value can require some attentive focus and patience at times. Do you consider yourself a patient person?

4. Would you bring any formal customer service training to Fonterra?

5. Throughout your career, how often have you been late for work or unexpectedly absent?

6. If you were to join Fonterra, would you have any concerns about working in the dairy industry?

7. What would your ideal coworker look like here at Fonterra?

8. What are your personal interests outside of work?

9. How do you like to prioritize your work when everything seems to be equally urgent?

10. Tell me about the most valuable lesson you have learned over the course of the last year.

11. How would you respond if a customer or colleagues asked you about a Fonterra product and you were unsure of the answer?

12. Have you ever had a time where you had to go above and beyond your job duties to get a great result? What did you do and why was it important to do so?

13. Talk about a time you had to make a significant decision on the job. What was the impact of that decision and was there a positive outcome?

14. Do you have any experience working in a cross-functional environment with people from other teams within your company?

15. This role with Fonterra includes flexible work hours. Are you willing to work overtime, if needed?

16. Can you discuss your current job search and where you are in the process? Are you considering any of Fonterra's competitors?

17. Are you familiar with Fonterra's main global brands?

18. How do you feel dairy alternatives have impacted the dairy industry over the past few years?

19. Innovation is at its peak in the food industries across the globe. What do you believe is the latest hot trend in dairy production and distribution?

20. How do you typically interact with challenging customers or coworkers on the job?

21. Are you familiar with New Zealand agriculture regulations, like an RMP, and how they impact dairy operations in the country and our business at Fonterra?

22. Are you familiar with the full range of products that fall under the dairy category? Of these categories, where do you believe Fonterra is the strongest?

23. From your perspective, how do you feel Fonterra can improve the quality of our dairy products?

24. How important is the dairy industry for New Zealand's agriculture sector?

25. The work at Fonterra involves many processes, including producing, processing, packaging and transportation. Which stage of our operations interests you the most?

26. Product quality is of utmost importance to Fonterra. How will you contribute to our strict quality control standards?

27. Can you talk about some of our brands that we bring to the market at Fonterra? Have you personally tried any?

28. What do you feel that Fonterra will be able to offer you that your current company cannot?

29. What skills would you bring to this position to help improve operations at Fonterra?

30. What do you believe sets Fonterra apart from other dairy product producers, marketers, and distributors?