30 Fitbit Interview Questions & Answers
Below is a list of our Fitbit, Inc. interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
1. At Fitbit we seek to hire those with a strong understanding of the computer, IT, and electronics industry. Walk me through your background and highlight your most relevant experience.
How to Answer
The interviewer can see that you have previous positions which qualify you for this job with Fitbit, Inc.; however, they want for you to go into further detail on the roles which you feel are the most relevant to the position at hand. This question also helps the interviewer to see that you understand the job description and requirements of the role. If you do not understand the position requirements fully, a question like this will make that transparent to the interviewer. Be sure you know your stuff! Use the keywords provided in the job posting/job description to keep the attention of the interviewer.
1st Answer Example
"From my understanding of this position, you are looking for a professional who is skilled in X, Y, and Z. I bring about seven years of experience in each of those skills - primarily from my jobs with Company A and Company B. In total; I have over ten years of industry experience which means a full understanding of your organizations' primary focus."
2nd Answer Example
"I feel that my current position is the most relevant to this particular role with Fitbit, Inc. because we use the same software, and the business model is very similar. My current position aside, I have approximately ten years of related experience in skills A, B, and C - which you mentioned as required skills for this position."
2. Our industry is a competitive one. In your opinion, what makes Fitbit stand out from our competitors?
How to Answer
It is vital that you thoroughly research Fitbit, Inc. before your interview, as well as their competitors. Be prepared to talk about their competitive landscape and why Fitbit, Inc. comes out on top. You can keep your answer brief but be as specific as you can. Show off the research you've done!
1st Answer Example
"I fully understand that this is a competitive industry. You get one chance to impress your customers, so first impressions are everything. When I looked online at the industry reviews, Fitbit, Inc. seemed to have many more positive reviews than any competitor. You say on your website that your customer service values are the most important focus and that truly does stand out."
2nd Answer Example
"After researching Fitbit, Inc. I think that the verbiage you use on your website and your social media content has the most positive and customer-centered message. That was a real stand out to me."
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3. At Fitbit we like to develop Subject Matter Experts (SME's) in multiple fields. If you could sum up your knowledge to one area of expertise, what would it be?
How to Answer
Everyone has their strengths and areas of expertise. The interviewer wants to know what your is. Talking about your strong suits is not bragging, but it can still be tough to pump your tires. Think about times in the recent past where your manager or co-workers have come to you for answers. Do you seem to have the answers when it comes to a particular subject? Perhaps you just completed additional education or certification in a specific area. Discuss an area where you think you bring above average industry knowledge.
1st Answer Example
"I have spent a few years sharpening my knowledge and expertise in X. In my current position, my coworkers will often come to me with questions relating to this subject. I am always happy to help, and if I do not know the answer, I will research until I have found one."
2nd Answer Example
"If I could sum up my knowledge in one area of expertise, I would say that I am a subject matter expert in heavy duty electronics and equipment. I am very passionate about the subject. With that said, I do enjoy continued education in a range of subjects."
4. We have multiple avenues for career growth. Where would you like to see your career with Fitbit take you?
How to Answer
Interviewing, hiring, and onboarding is an expensive and time-consuming process for Fitbit, Inc.. Since there are likely many career opportunities available to you at Fitbit, Inc., be prepared to discuss how you would like to see your career grow. This shows the interviewer that you are engaged in this process and interested in becoming a long-term fixture in their organization.
1st Answer Example
"I was browsing your online job board to see what types of growth opportunities were available with Fitbit, Inc.. One role that stood out to me was the IT Department Manager position. It seemed that this could be a very natural step in my career once I have grown with you for a couple of years. I'd like to learn more about what I can do to prepare myself for a role like that."
2nd Answer Example
"In my current position, I have had my sights set on the senior leadership position in my department. If I were to join Fitbit, Inc., my goal would be the same. I plan to take a few leadership workshops in the coming months to help get me there."
5. As you know, we have a very high customer service standard at Fitbit. If you could sum up your customer service style in 3 words, which would you choose?
How to Answer
Most companies rely heavily on their customer service reputation. Assure the interviewer that you will value their client base by providing the same excellent service they have come to expect from Fitbit, Inc..
When using keywords to describe your customer service style try to avoid overused terms such as 'friendly'. If there are keywords you see frequently used by Fitbit, Inc. on their website, in their job postings, or in their job descriptions, you can draw on those as well.
1st Answer Example
"I have heard great things about the customer service provided by Fitbit, Inc. and I look forward to joining your esteemed team. If I could sum up my customer service style in 3 words, I would choose attentive, personalized, and energetic."
2nd Answer Example
"Here are some traits that many hiring managers look for when determining your ability to provide great service to their clients:
- Ability to Handle The Unexpected
- Attentive
- Calming
- Communicative
- Confident
- Intuitive
- Knowledgeable
- Patient
- Persuasive
- Positive / Positive Language and Outlook
- Timely"
6. At Fitbit we are always looking for new ways of improving services. Do you have any suggestions for us?
How to Answer
The interviewer is indeed not asking you to reinvent their wheel. The worst thing you could do here is speak negatively about Fitbit, Inc. without any constructive feedback. If you do have a suggestion, keep it light and be sure to close your answer on a complimentary, and positive note.
1st Answer Example
"I think that you are doing an impressive job at Fitbit, Inc. and I look forward to coming to work with you. If I could make any suggestion, I would recommend more updates on the company blog. People are interested in what Fitbit, Inc. has to say!"
2nd Answer Example
"I appreciate all of the hard work that Fitbit, Inc. puts into the services and other creative solutions. My primary suggestion would be to include more digital downloads and worksheets related to your products on your company website. Customers greatly value free resources."
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7. Clear and simple communication is a must-have in our industry. Tell me about your communication skills.
How to Answer
When you are working with more complex products and services, it is imperative that you simplify your communication. Talk to the interviewer about your communication style and how it will benefit the goals of Fitbit, Inc..
1st Answer Example
"I understand that Fitbit, Inc. has built a culture of openness where your teams can bounce ideas off of each other. My communication style fits well with this. I put a lot of effort into keeping my communication style simple, engaging, and to the point. I enjoy collaborating with my team and participating in positive brainstorming sessions."
2nd Answer Example
"Here are some communication-related keywords that you can use when discussing your communication skills:
- Adaptable
- Balanced
- Clear
- Decisive
- Energetic
- Fresh
- Helpful
- Logical
- Mature
- Open
- Powerful
- Relaxed
- Sincere
- Tasteful
- Upbeat"
8. If you are hired at Fitbit you may become privy to trade secrets and confidential information. Are you willing to sign a non-disclosure agreement?
How to Answer
The interviewer would like to know that you are willing to comply with their non-disclosure requirements before you start working for Fitbit, Inc..
Your willingness to sign a non-disclosure agreement will tell the interviewer that you are not looking for a short-term employment situation where you can be frivolous with the knowledge that you gain. If you are not comfortable agreeing to sign a non-disclosure immediately, simply state your openness to reviewing the agreement.
1st Answer Example
"Yes, I am willing to take a look at your non-disclosure agreement. Most agreements are very reasonable and since I plan to work for Fitbit, Inc. long-term - this is not a concern for me."
2nd Answer Example
"I agree that non-disclosures are important in most industries and I am willing to sign one should I be hired at Fitbit, Inc."
9. Do you have any questions for me about this role, or working for Fitbit?
How to Answer
When the interviewer asks if you have any questions, you should always have at least one. By asking a question, big or small, you are showing the interviewer that you have insight, a thoughtful character and that you are engaged in this process.
Do not ask questions about compensation, days off, sick days, benefits, or the like. Your question should be related to your fit for the position. Take this opportunity to find any potential objections to an employment offer, and squash them!
1st Answer Example
"I feel that you have given me a strong understanding of the requirements for this role and I thank you for that. Are there any hesitations when it comes to my suitability for this position?"
2nd Answer Example
"Other questions you could ask include:
- Can I clarify anything for you about my background?
- Is there any reason why you would not hire me for this role?
- When are you hoping to have this position filled?
- What is your favorite part of working with Fitbit, Inc.?"
10. We prefer that employees at Fitbit have some form of post-secondary education. Walk me through your education and how you feel it has prepared you for this role.
How to Answer
You likely have your post-secondary education listed on your resume; however, the interviewer would like further details on your accomplishments, or experience in general.
Perhaps you graduated top of your class! Did you receive any special accolades or recognition during your time in post-secondary studies? You can also discuss a course that you found intriguing.
1st Answer Example
"I have a Degree in Computer Engineering from DeVry University. I felt very prepared after earning my degree because the classes were incredibly hands on. I was able to learn a great deal about business management as well. These are all skills I feel would help me greatly in this position with Fitbit, Inc.. Even though I worked part-time through my studies at DeVry, I was still able to earn excellent marks and graduate top of my class. I would bring the same level of engagement and enthusiasm to this role."
2nd Answer Example
"I understand that Fitbit, Inc. prefers hiring those with formal post-secondary education. Although I have not completed my degree, my seven years of related experience has given me a great deal of knowledge. I am prepared for this role because my current employer has allowed me to take many courses and workshops related to our industry. This year I have taken additional training in A, B, and C."
11. What is your current salary?
How to Answer
A potential employer will often base their offer on your current salary. You should be transparent about your most recent earnings and be prepared to back up any salary requests.
1st Answer Example
"I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. I am looking for a competitive salary in my next position."
2nd Answer Example
"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."
12. We seek to hire ambitious and dedicated people at Fitbit. What is your definition of hard work?
How to Answer
Hard work and dedication can be interpreted differently by everyone. To one person, another person's hard work could seem like slacking. Talk to the interviewer about how you interpret a successful workday.
1st Answer Example
"For me, hard work means that I did what I could that day to exceed expectations. I come to work early and stay late if needed and I go over and above the requirements without hesitation."
2nd Answer Example
"I fully believe in the work smarter, not harder, motto. This means that I am efficient throughout the day, not allowing for distractions. Hard work means not only meeting the expectations of your employer but also exceeding them whenever possible."
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13. What do you think our biggest business challenge is at Fitbit, and how will you help?
How to Answer
The interviewer would like to see that you have more to offer than just a warm body in a seat! What is this particular company's biggest challenge, and how do you think that you can assist? This question requires research on Fitbit, Inc., their business goals, and the competitive landscape.
1st Answer Example
"After speaking with you further about Fitbit, Inc., and this role, I believe that the biggest challenge this company has faced is in hiring the right talent. I have a strong background in recruitment as well as management and do feel that I can assist with this hurdle. Having the right team players is imperative to a company's success and, if we can tackle that, I see great things happening."
2nd Answer Example
"When I applied to Fitbit, Inc. I knew exactly which gaps I would be able to help fill. I want to assist with refreshing your sales strategy. I would also like to help train your new hires to make a stronger impact on your clients."
14. If we hire you at Fitbit, how can we motivate you on the job?
How to Answer
Every employer should know how each staff member is best motivated. Talk to the interviewer about the variety of ways in which you are best motivated on the job.
1st Answer Example
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are being noticed. In my current position, we have a leaderboard, and I do like that concept because it creates a healthy bit of personal competition for me as well."
2nd Answer Example
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, Fitbit, Inc. will get the best work from me."
15. We value honesty at Fitbit. Do you think honesty is always the best policy?
How to Answer
Is honesty always the best policy? Talk to the interviewer about your thoughts on honesty in the workplace.
1st Answer Example
"Sometimes full disclosure can damage someone's self-esteem. In reality, honesty isn't always best expressed in full. I believe it can be self-indulgent based on the person's intention. In those instances, honesty isn't always the best policy."
2nd Answer Example
"I do think that it's best to be completely honest in as many situations as possible. I understand there are some times when telling the full truth will not help either party but, for the most part, I do agree that honesty is the best policy."
16. Fitbit is looking for reliable people. How many days were you absent from work last year?
How to Answer
A part of being a diligent employee is to ensure that you are always on time and present when expected. It's great to even be 10 minutes early rather than just showing up right on the nose. Talk to the interviewer about your attendance.
1st Answer Example
"I had zero unexcused absences last year. In total, I took 12 vacation days out of my 15 allotted days. I was sick just 2, and a note from my Doctor accompanied those. Once I was late due to a terrible snow storm, and I always try to be 10 minutes early for my shift."
2nd Answer Example
"I am very committed to my employer and am only absent in events of sickness or the odd family emergency. I do my best always to be available and present when expected."
17. Tell me about a project you worked on where a conventional approach was not suitable.
How to Answer
How have you implemented creativity in the workplace when a conventional approach was not suitable? Display for the hiring manager how you can think outside of the box when necessary.
1st Answer Example
"In 2009 our economy suffered, and a lot of businesses were struggling to keep their doors open. At that time, a conventional approach was to take out additional ads on the radio or TV. Social media was starting to become a major advertising outlet - and it was free. I launched a social media campaign that was very successful. We were able to generate new and repeat business while coming in under our advertising budget."
2nd Answer Example
"I rarely take a conventional approach when it comes to my work. Conventional is often predictable and predictable does not equal great sales numbers."
18. We have a strong team culture at Fitbit. How do you like to encourage ideas in others?
How to Answer
Encouragement to others is a great skill to possess. Talk to the interviewer about your ability to encourage creative ideas in your team members.
1st Answer Example
"I like to encourage other people to be creative in their thinking and present ideas to the company, no matter how off the wall they may seem. Some of our most successful employees are ones who are confident in their ability to bring forward their unique ideas. I encourage participation through an open door policy and strong praise for those who show initiative."
2nd Answer Example
"I like to encourage ideas in others by holding brainstorm or storyboarding sessions with my team at least once per month. When employees feel involved and heard, morale is always higher."
19. We value our customers at Fitbit. How do you respond to customer or client complaints?
How to Answer
If you are interviewing for a customer or client facing role, you want to show off your ability to deal with conflict and nurture client relationships. Give an example of a time you successfully helped resolve a customer's issue.
1st Answer Example
"A customer called me very frustrated about a problem with one of our software products. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue."
2nd Answer Example
"I recently completed a course on customer service and dispute resolution, so I am confident in my ability to handle client related issues. Active listening and genuine empathy is always the backbone of my approach with customers."
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20. Workplace culture is important to us at Fitbit. What type of work environment do you dislike working in?
How to Answer
Are you pretty flexible in your ability to work in most environments? Have you experienced a position where the atmosphere wasn't conducive to your productivity? Be sure to know the type of environment that is offered by Fitbit, Inc., before the interview.
1st Answer Example
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
2nd Answer Example
"Rather than focusing on the negative, try spinning your answer into a positive focus: "I do best in a supportive environment where there is room to grow, the ability to ask questions, and healthy co-worker relationships."
21. Would you say you are a better verbal or written communicator?
How to Answer
The interviewer wants to know more about your strengths when it comes to communication in the workplace. Discuss your preference with the interviewer, and support your answer.
1st Answer Example
"I prefer verbal communication because I feel that with written communication, a lot can be misread due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."
2nd Answer Example
"Being a millennial, I have grown up always preferring written communication via email, or text message. With that said, I am a strong verbal communicator as well."
22. When you suffer a setback, how does that emotionally affect you and your work?
How to Answer
Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace.
1st Answer Example
"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
2nd Answer Example
"I feel that most setbacks are directly related to missing a particular detail along the way. When I suffer a setback, my initial instinct is to go back through my project and find the weak link. This way, I can learn from the situation."
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23. At Fitbit we seek to hire problem solvers. When were you able to resolve a workplace related problem?
How to Answer
Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace and that you will do so with Fitbit, Inc..
1st Answer Example
"In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."
2nd Answer Example
"I often solve small problems in the workplace related to merchandising. I am often researching new merchandising techniques to push out some of the older merchandise, to make room for the new."
24. Tell me something about yourself that I wouldn't know from reading your resume.
How to Answer
The interviewer would like to get to know you apart from what is written on your resume. You are certainly not obligated to discuss personal matters such as your kids, or relationship status, for instance. Stick with a couple of fun facts to show the interviewer that you are a real person, too. Your answer should be unique so that you are a memorable candidate for Fitbit, Inc.!
Focus on special non-work related skills or hobbies. For example, you might share that you enjoy beat-boxing or making origami swans. Be prepared for the interviewer to stop you and ask you to perform your skill on the spot when its possible! (This will make you unforgettable!)
1st Answer Example
"I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. I am a competitive individual and enjoy keeping fit."
2nd Answer Example
"I recently completed a computer programming course that I have not had a chance to add to my resume yet. I enjoy continued education and will take multiple courses throughout the year."
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25. Why do you want to work for Fitbit?
How to Answer
This question can be tricky because it requires you to know enough about Fitbit, Inc. to be impressed by what they do, and what they have to offer.
Prepare for this question through due diligence! Review the company website first. If Fitbit, Inc. is more service or client focused, you can read reviews of customers and find out about their reputation. Sometimes you can even find articles or press releases to give you a brief on their latest accomplishments, innovations or company culture. Pinpoint the highlights.
Know the company vision so that you can quickly tell them that your values align. Sharing your knowledge on the latest company related news is a great indicator that you have a vested interest in them.
1st Answer Example
"I am impressed by your mission, and I love how much of an impact you make on the local community. Winning the community Humanitarian Award in 2016 was a remarkable achievement that stands out to me."
2nd Answer Example
"I want to work for Fitbit, Inc. because you offer the growth, development, and leadership opportunities I have been looking for. I see a long-term fit here which is important to me."
26. Do you think it is possible to be a good team member, yet disagree with the leader?
How to Answer
The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.
Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.
Show that even if you disagree with the final decision they make, you support the direction the team is heading.
1st Answer Example
"I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."
2nd Answer Example
"I do try my best to be a great team member, regardless of whether or not I agree with the leader. With that said, it's important to me that I see eye to eye with my leader."
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27. Working at Fitbit can become stressful from time to time. How do you handle stress on the job?
How to Answer
Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.
1st Answer Example
"I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted."
2nd Answer Example
"Staying on deadline is very helpful for me, under stressful situations. I will delegate when necessary to alleviate some stress."
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28. Have you ever taken the fall for a situation, where it was really not your fault, in order to protect a coworker?
How to Answer
Taking the fall for a situation, to protect a co-worker, is a tricky situation. It can show teamwork, but it may not be the most honest thing to do. Talk to the interviewer about your thoughts on taking the fall for something you did not do.
1st Answer Example
"I do not believe in 'taking the fall' for people based on protecting them. Transparency is always a good idea, and if something went wrong, then it needs to be addressed to prevent it from happening again. When it comes to clients, I will apologize on behalf of the company for errors. In that case, I will do what it takes to protect the company's reputation."
2nd Answer Example
"I have taken the heat for a situation that was not my fault. Honestly, it wasn't anyone's fault, and I understand that sometimes the blame needs to land somewhere when corporate is looking for answers."
29. What makes you a great problem solver?
How to Answer
Employers want to know that you have a methodical approach to problem solving. Consider the skills and qualities that help you successfully face issues. Perhaps you have a keen eye for detail. Maybe you have the ability to see opportunity when others can only focus on the problem. Share your strengths as a problem solver, and your ability to come up with innovative solutions.
1st Answer Example
"I am a great problem solver because I do not allow stress to cloud my judgment and mute my creative side. I am a keen observer with a great memory which allows me to recall unique solutions or ideas."
2nd Answer Example
"I am a great problem solver because I am very analytically minded. I will walk through each step to a problem so that I can properly calculate any available options."
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30. Do you demonstrate leadership qualities even when you are not in a leadership role?
How to Answer
This question challenges you to think about how you act as a leader in your daily life. Even if you're not leading a team, you can still demonstrate the qualities of a leader!
Give an example of how you coached a coworker who was having difficulty preparing for a big presentation. Maybe you gave them confidence in their strengths by encouraging them, or maybe you offered some helpful hints. You can be a motivator and a positive communicator in any situation at work!
1st Answer Example
"I naturally take on a leader and mentorship type of role with my co-workers. In one instance, I had a new coworker who was having some troubles fitting in. I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. I wanted her to stay and enjoy her employment with us, so I took the responsibility of ensuring she was settling in well. I believe there are always opportunities for leadership - you just have to keep your eyes open!"
2nd Answer Example
"Yes, I do demonstrate leadership qualities every chance that I get! I believe that everyone can be a great leader if given the right environment and opportunity."
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