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FireMon Interview
Questions

27 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 27

If hired for this position at FireMon, what leadership skills would you bring to our team?

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FireMon Interview Questions

  1. 1.

    If hired for this position at FireMon, what leadership skills would you bring to our team?

      While this position at FireMon may not hold the title of manager, supervisor or director, the organization firmly believes that employees that demonstrate key leadership qualities are better set for future career success. Aside from that, leadership skills help you work better as part of a larger team and with potential customers as well. Prior to your interview, think about one or two leadership qualities that you possess and talk in detail about how you've exemplified those qualities in the past.

      Ryan's Answer

      "I would say that my credibility is my best leadership skill. My openness and honesty suits me well when working among a team of individuals and this helps them gain trust in following my lead when working on projects. Another skill I would bring here to FireMon would be my ability to lead by example. I'm not afraid to take a risk in seeking innovation and I've been commended for this trait many times by my current manager."

      Ryan's Answer

      "If you were to offer this position to me, you'd quickly find that my positive attitude is an inspiration to those that I work closely with. In my current job, we work under the constant stress of tight deadlines and my positivity can be infectious to help others maintain their focus when negativity can easily take over in most situations. I would say that my other strong suit as a natural leader is my ability to be fluid on a day to day basis. Sometimes our world can be monotonous and when change comes, most resist that change. For me, change is a chance to break the current mold and grow as an employee."

  2. 2.

    Do you have any unique skills or past work experiences that we can't see on your resume that would benefit the team here at FireMon?

      This question is providing you the opportunity to potentially set yourself apart from your competition for this position. To do just that, it will be important for you to make sure that the unique skill or experience that you discuss matches with a critical need for FireMon and the position that you are interviewing for. Whether you talk about a unique skill or experience, your research on this job will prove vital in your ability to make sure that it impresses your interviewer.

      Ryan's Answer

      "In my current role as a data engineer, I have gotten the opportunity over the last five years to work with clients in many industries. One of the industries that I've worked most closely with has been the private insurance industry. This experience and my gaining of insider knowledge in the insurance industry would benefit me greatly if brought aboard the team here at FireMon."

  3. 3.

    What methods do you use to stay up-to-date on the latest trends in tech?

      With technology constantly changing, employers want to know that they are hiring people who are committed to learning and growing. Be sure to explain to your prospective employer how you stay up-to-date and how you're committed to growing your knowledge as your industry grows. They want to know that they're investing in someone who is also investing in themselves.

      Ryan's Answer

      "I have leveraged a number of sources to stay up-to-date on my knowledge, including LinkedIn Learning and industry sites such as TechCrunch. I'm also active on Github where I'm able to work on projects to grow my knowledge. Quora is a place where I lend my knowledge to others and also read about topics I may not be fully versed in, or want to learn more about. Technology has really benefited me in learning more about technology and that excites me about what the future holds for further learning and development."

      Ryan's Answer

      "I am newer to my financial services career and have worked very hard to develop a strong portfolio this past year. Currently my portfolio is worth $$. What size of portfolio would I be responsible for at FireMon?"

  4. 4.

    What do you know about our products and how do you think you'll be able to handle a support role surrounding them?

      This question allows your interviewer to gain insight into both your interest in this position and the skills that you will be able to bring to the table. To show your interest, be sure to do as much research on FireMon as possible and get to know their products. Ensuring that you know the job description from front to back is important as well. Then, talk about how you feel that your skills will apply to working with end users that are contacting about the software.

      Ryan's Answer

      "One of the main things that is attracting me to a position with FireMon will be the new opportunity to work solely with cloud based software. With my current experience in supporting server and data storage issues, I am confident in my ability to support the services here based on that experience."

      Ryan's Answer

      "Upon reading the job description for technical application support, it was easy for me to see that my skills were a perfect match for the position. It sounds like you are looking for an expert that can provide support on GlobalLink applications and has exceptional experience across many different scripting languages. As you can see from my resume, I have experience using Perl and Python and I feel like these experiences would help make a smooth transition for me into this role. On top of that, my cloud based experience would translate nicely to this role here at FireMon as well."

  5. 5.

    Talk about a time when things didn't go as planned on the job. What was the situation and what allowed your to persevere in that situation?

      As a professional in the tech industry, you have likely had a project that failed, a promotion that passed you over or a meltdown occur at some point in time. Realizing that your interviewer fully understands and expects that failure happens, talk openly and honestly about a situation where you experienced failure or failed plans. Most importantly in your answer, focus on how you overcame the particular situation and discuss lessons that you learned moving forward that you can bring to this role at FireMon.

      Ryan's Answer

      "A couple of years ago in my first role as a UI designer out of college, my team was tasked with coming up with a very short notice proposal for a potential high end customer. With a week turnaround time, I set right to spending my time gathering information on the company to build a mock design. When the proposal was submitted, I found out that the potential customer scoffed at my idea and the customer went with another organization's proposal for their use. The biggest piece of feedback that I got was that the UI design just wasn't conducive to the type of customers they were expecting. From that point forward, whether it has been with short notice or long-term products, I take the time to communicate with key decision makers from clients to gather information for making my design as user friendly as possible."

      Ryan's Answer

      "Last year, I was working on a large scale project that put me face to face with a key customer. After traveling onsite with the customer to spend time with them, I exchanged contact information with two of the key decision makers. In the weeks following, I was sending them follow up emails with our business proposals and was getting frustrated at the lack of response from the clients. After my manager had questioned the viability of the potential customer, I picked up the phone and called them directly. It turns out that their responses back to me were being sent to a junk email folder that I neglected to consider. I apologized for the mistake, took action quickly and we came to a great agreement on future business together. After having a laugh about it with my boss, I now incorporate diligent communication follow ups both by phone and email with customers while also regularly checking all email inboxes."

  6. 6.

    In our consulting services here at FireMon, we often have to work with people who aren't very tech savvy. How would you handle a situation like this if hired for this role?

      When working onsite with clients on new software and new technologies, most front line employees working on the new system won't have the technical acumen that you possess. Because of this fact, your consulting services will have to be performed in a fashion that is easy to understand for the clients. Give your answer a personal touch by explaining your ability to work with clients on a one-on-one basis and customizing your approach with them based on their level of knowledge. From a high level, then talk about certain techniques that you've found to be useful in the past.

      Ryan's Answer

      "In my days in software sales and consulting, I've found that the best approach with clients is to always discuss things in terms of their business results as opposed to the processes involved. I've found that clients aren't interested in how a software program works to pull information out of a data table. They want to know the steps they have to take to successfully pull the relevant information to them in their work and I try to focus my efforts on that. If I get the sense that a certain person has a good understanding of the software, I don't hesitate to brag a bit about the creative programs that were designed behind the scenes because they can definitely show appreciation for that."

      Ryan's Answer

      "Having a lot of experience doing this in my time consulting and training with external customers, there are many tools of the trade that can be implemented. I always avoid technical jargon and use wording that makes sense to a client to explain technical processes. I find that customers appreciate the use of meaningful analogies and presentations that have a lot of visuals to help understand new processes that we will be working with."

  7. 7.

    If you were confronted with a time where you wouldn't be able to meet a deadline here at FireMon, what steps would you take when you made that realization?

      At some point in any person's career, the inevitable happens and an important deadline needs to be missed. With your interviewer fully understanding this fact, they are solely interested in how you react to this situation and what you do to make the situation right. In your answer, focus on the refocused planning and communication needed while also avoiding blaming others for the situation. Your interviewer holds accountability as a desirable virtue, so be sure to take accountability for actions in your response.

      Ryan's Answer

      "In my current position, I am very used to handling multiple tasks and projects on a day to day basis. Last year, my team was tasked with what started as a low priority project. After assembling a team to initially discuss the details and set a deadline for completion with our management, the project unfortunately fell off the radar of everyone on the team with many more high priority projects coming up each week. As the initial project's deadline was within a week of being due, our CEO reached out to me for a progress report. I immediately took full responsibility for letting this fall off the radar and I ensured our CEO that we would have an updated timeline set by the end of the week. In doing this and completing the project to his satisfaction, this was really the tipping point in our department moving forward utilizing a detailed project management tracking system. To this day, I can't say enough about how appreciative I am about utilizing this awesome system. Moving forward, you can rest assured knowing that I take full accountability for my actions and do what is necessary to communicate new expectations and meet them fully."

      Ryan's Answer

      "Having been in this situation before, I would first sit down to gather all the facts possible in the situation. What was the deadline, why wasn't it met and what can be done are all important questions moving forward. From there, communicating to all key parties is extremely important and doing so in a timely manner is critical. In this communication, taking accountability and setting new expectations for delivery in a concise and tactful manner will most often put stakeholders at ease and allow for successful completion."

  8. 8.

    How do you feel that your prior experience would benefit you in a training role here at FireMon?

      When FireMon rolls out new software to their customers, they rely on this role to train end-users on utilizing the new software. Successful candidates can come from either a focused technical role and learn how to effective train people or they can come from formal business training background and learn the software aspect of the job. Either way, be sure to project success in this role by talking about your ability to be an effective trainer in this role based on the experience that you will be bringing to the table if hired at FireMon.

      Ryan's Answer

      "As you can see from my resume, I have extensive business training experience in my current role I've been working in for the past eight years. In this role, I travel onsite to the locations of our customers to train staff on our products and how to use them in a healthcare setting. My business education and training background has prepared me to create effective training programs and be a natural leader in front of others. If fortunate enough to be hired for this position, the initial hurdle that I would have to overcome would be to learn the software I would be training people on to be able to talk about the features and benefits in the presence of customers."

      Ryan's Answer

      "Having been in software industry for many years now, I bring a great amount of technical knowledge surrounding usage of programs and training end users. With a majority of my experience being on the sales end of the software business, a transition into the training side would be very natural for me as I have the ability to speak at great lengths about the technical aspects of a program in a manner that the everyday user can understand and appreciate."

  9. 9.

    How do you ensure that you have a healthy work-life balance in your career?

      In the fast paced world in software and technology development, heavy work loads and potential on-call duties have created a lot of burnout in professionals. Your interviewer is looking to hear that you are cognizant of the risks of burnout and that you do what is necessary to maintain your own personal health and well being and that of your family as well. While you can use this time to talk about personal interests or hobbies outside of work, try to focus on how these items help keep you refreshed for the work that you'll be doing for FireMon.

      Ryan's Answer

      "As I am passionate about my career as a UX designer, I am also passionate about my family. Any moments outside of work are spent coaching my kids traveling baseball teams in the summer months and then spending as many weekends as possible on the ski slopes. These activities help keep me active, physically fit and keep my mind centered on what it truly important in my life when work weeks get stressful."

      Ryan's Answer

      "Having watched many of my senior colleagues over time suffer from work burnout that has caused marital issues and health issues, I make it a priority to maintain a healthy balance between my work and my home life. My free time is spent in the outdoors with my wife, whether that be on the lakes and rivers fishing or biking around town. I consider myself fortunate to be considered for a position here at FireMon because I know that you put a focus on your employees maintaining this healthy balance because the organization realizes how important this is to be productive."

  10. 10.

    Do you consider yourself stronger in C++, C#, Java, or Python?

      Before your interview, do some research to understand what tech stack FireMon uses so you can best prepare and highlight your expertise. If you aren't as strong in one of the skills you feel is necessary, be sure to explain how you've used it and how you are growing your knowledge to become better. Be sure to be honest in your answer, as the company will likely test your strengths.

      Ryan's Answer

      "In my last company, we had a bit of an outdated tech stack and used C# and .NET. I found myself fully immersed in those technologies, but had a strong desire to learn more and become more familiar with modern technologies and how I can apply that in my career. That's what has me so interested in this role. Over the last year, I've taken courses in Java and C++, which I noticed you prefer. I've become proficient in the skills and in side projects, applied my increasingly strong knowledge. I'm probably strongest professionally in C# as that has been where my experience lies, but my passion and dedication is on the Java and C++ side, as I feel that's the more modern alternative. I'm excited about the possibility of applying that knowledge in a role at FireMon."

      Ryan's Answer

      "I am motivated and excited about this new opportunity because it will challenge me to grow in my (X) skills. I love soccer and enjoy spending time with my teammates. I am interested in continuing my education by studying (Y) to further my career."

  11. 11.

    Can you describe the software development lifecycle?

      With this question, employers are looking to test your knowledge. They want to know how much you've participated in the projects you've been involved in to truly understand the software development lifecycle. The question may seem basic to some, but employers are expecting an accurate answer to know that they're hiring a true pro.

      Ryan's Answer

      "Absolutely. In my last job, we leveraged the waterfall method, making sure we completed each phase of the project - and completed it on time and to the highest quality, before moving on. The software development lifecycle consists of 6 steps, starting with planning, of course, followed by implementation, testing, documentation, deployment, and maintenance. Every step is crucial to ensure we're producing a quality product and also maintaining that product to meet the changing needs and demands of our end users."

      Ryan's Answer

      "I am new to my career in financial services and sales; however, I have taken an online course focused on cold calling. This course was incredibly helpful and I look forward to meeting and exceeding my targets with FireMon."

  12. 12.

    If you were working on a project here at FireMon that came with frequent changes in user requirements, how would you handle that situation?

      For a system analyst, situations like this can bring stress into the work equation very easily as it can feel like work that is being done is useless for the end user. Rather than looking at it from the pessimistic point of view, try and steer your answer toward the positive by highlighting how you could improve any future processes or learn from the situation moving forward. Make sure that you are very open to the fact that you are an open communicator and don't hesitate to do so when needed.

      Ryan's Answer

      "I am a realist and know that in the software world, user requirements change on a very routine basis. But, if I were to notice that changes were happening in an out of line manner, I'd first look at our own internal processes to see where we can improve. If a requirement document needed updating, I would work with my engineering team to ensure that was done. Then, I would pick up the phone to speak with our customer that put through the request to get firsthand knowledge about the situation. In my experience, this is the best way in ensuring that user requirements changes are effective on the first try."

      Ryan's Answer

      "Having recently been in a similar situation, my first step was to document all email communication surround the changes that had taken place up to that point. By getting all of the conversations in one spot, I was able to document all of our known requirement changes and I sent them to the key decision maker from the customer to both sign off on and prioritize the changes we were to be making in the near future. This gave the customer the ability to provide direct feedback and feel a part of the direct process while also outlining our priorities moving forward."

  13. 13.

    Our implementation consultants here at FireMon often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?

      In the software implementation process for large customers of FireMon, you will be working with top level managers and key decision makers onsite and more often than not, issues can arise. In your role as the implementation consultant, these issues come directly to you and your interviewer will be looking to hear how you will handle these issues to maintain both a great relationship with the customer and honor to the FireMon. In your answer, focus on finding solutions to issues that benefit both parties and talk about the important communication skills that you possess that will make this possible in any situation that you may face.

      Ryan's Answer

      "Any time that I face a conflict in the workplace, I maintain my own personal composure by not taking things personally and keeping a smile on my face. After setting myself, I look to gain insight into the potential conflict by using my reflective listening skills and then problem solve from there. In this role, I would listen to the needs of the client and be empathetic in my approach with them. My ability to creatively problem solve would take over from there to help find a solution for the client."

      Ryan's Answer

      "The biggest skill that I would bring to the team here at FireMon as a consultant to clients would be my ability to express mutual respect to all that I work with. As an organization, FireMon has their own goals that I will be vital in helping to achieve. Your clients also have their own goals that can offer different greatly from yours. A sense of mutual respect allows me to put myself in the shoes of all involved and that really helps me find solutions that work for everyone."

  14. 14.

    What skills do you use to cope with the day to day stress and pressure on the job?

      In modern technology industries, consumer demand has led to high volume of work and high pressure situations to work on tight deadlines. To prove that you are able to handle high stress, high pressure situations on the job, your interviewer is looking to hear first hand how you handle this type of environment in your own words. As you answer the question, try to turn potential perceived stress into a positive by highlighting your personal skills that enable you to perform well in those situations. If possible, try to use specific examples in your answer.

      Ryan's Answer

      "Where many others get overtaken by stress to the point that they can't function in this field, high pressure situations sharpen my focus and that helps me work through them with ease. Last year, I was assigned a high priority, short notice project for a high profile customer. My manager gave it to me because of my proven success in those situations. From the start, I created a timeline for completion and mapped out a plan to make it happen. While staying in communication with my leaders and the client, I was able to create a great system update in just a few short weeks."

      Ryan's Answer

      "I am confident in high stress work situations because of my ability to adapt, communicate and be organized in my work. These skills came in very useful a few weeks ago when our support staff were experiencing an extremely high volume of help desk calls. My adaptability helped me go with the flow and handle items on at a time. My communication skills enabled me to quickly and efficiently call on needed support. My organization skills helped me be prepared for anything on that day and enabled me to work through tickets in a quick and efficient manner."

  15. 15.

    Tell me about your problem-solving skills. Do you enjoy analyzing and solving complex problems?

      Software developers spend a great deal of time debugging programs. It is essential for FireMon to have someone experienced in quickly identifying problems and responsive in providing solutions. The interviewer would also like to gauge how you work with internal and external customers when problem-solving.

      Ryan's Answer

      "In my last development position, I was responsible for front-line communications with end users. Third tier helpdesk staff would contact me with software bugs, and I was able to quickly and professionally respond to problems. I was able to reduce the bug backlog by 70%."

      Ryan's Answer

      "If you did not have a good relationship with your previous boss: "I have had healthier relationships in the past with previous employers, but we did the best that we could. Our communication styles were very different which made it challenging at times."

  16. 16.

    Talk about a successful training program that you had the opportunity to design and implement. What do you feel were the keys to success for the program?

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  17. 17.

    In your current role, how would describe your ability to communicate and coordinate with the developers, testers and architects that you work closely with?

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  18. 18.

    What is one thing that really tests your patience when dealing with your coworkers?

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  19. 19.

    As the onsite consultant for our clients here at FireMon, you may be privy to confidential information or data. How can we ensure that you will hold client data security in the highest confidence?

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  20. 20.

    What is one unique personality trait you possess that would help you be successful in this role with FireMon?

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  21. 21.

    Culture fit is important to us at FireMon. How would you describe your personality?

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  22. 22.

    Walk me through your experience in enterprise software sales, and complex sales cycles.

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  23. 23.

    Beyond revenue, how do FireMon's products benefit our clients?

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  24. 24.

    In a technical support role here at FireMon, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

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  25. 25.

    As a consultant with FireMon, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?

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  26. 26.

    As you reflect back on your career to this point in your search for a new position, what would you say is your ideal work environment or culture?

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  27. 27.

    When do you consider a project to be finished?

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