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Fendi S.R.L. Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

At Fendi S.R.L. we always seek to hire top performers. Tell me about your past 3 years' sales targets and results.

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Fendi S.R.L. Interview Questions

  1. 1.

    At Fendi S.R.L. we always seek to hire top performers. Tell me about your past 3 years' sales targets and results.

      Walk the interviewer through your sales targets and results, being sure to highlight your top achievements. If you have fallen short of your expected targets, you need to own up to that and discuss the situation. Honesty is always the best policy. If you have documentation to back up your sales, bring that with you.

      Rachelle's Answer #1

      "My past three years' sales targets have been $700K, $850K and $1.2M consecutively. Year 1, I met my target at $720K, Year 2 I exceeded by 21% and this past year I was shy just $60K. I attribute this to a substantial return that I ended up having to take due to a manufacturer's defect. Also, the economy has been a bit lighter than we expected this year, and luxury goods did take a bit of a hit."

      Rachelle's Answer #2

      "I have exceeded my sales targets for the last five years, in fact! I attribute my success to the great client follow up process that I have, as well as my high customer referral rating. In my current role, my annual target is $500,000. The last 3 years I have sold $520,000, $589,000 and $610,000. I have seen consistent growth and this year am aiming to reach $670,000."

      Anonymous Answer

      "Since I started my previous role (except the very first month), I have overreached my target every single month on 6-21% more, and I was in the first 4 top sellers. Also, last year, I was awarded the "millionaires" badge as I have reached £1000000 transaction withing a year."

      Rachelle's Answer

      These are fantastic achievements and very specific! You do a nice job bringing your successes to life for the interviewer.

      Was this answer helpful? Yes or No
  2. 2.

    At Fendi S.R.L. we have had concerns with employee theft. What would you do if you caught a co-worker stealing?

      Some businesses have trouble with employee theft, and they need to make sure that they are hiring someone who is honest and trustworthy. Talk to the interviewer about the steps you would take if you caught a co-worker stealing at Fendi S.R.L.. Take this as an opportunity to reiterate your loyalty.

      Rachelle's Answer #1

      "I am sure that you have an internal policy for employee theft so I can assure you that I would follow the required steps to report the theft. I am a trustworthy person with a strong track record of honesty with my previous employers."

      Rachelle's Answer #2

      "If I caught an employee stealing, I would report the incident immediately. As a previous manager, I understand the value of employee honesty."

  3. 3.

    At Fendi S.R.L. we are looking for team members who will treat every customer like they are the most important customer in the world. Tell me about your customer service skills and how you will uphold this value, if hired.

      Customer service is a top priority for Fendi S.R.L. so be sure to display to the interviewer that you are confident in your customer service skills. If you have an example of a time when you went over and above the call of duty, this is a great time to talk about that.

      Rachelle's Answer #1

      "I am consistently the most recognized sales professional in my current organization when it comes to positive customer feedback. I have very strong follow up skills and always ensure my customers have my undivided attention. I look forward to bringing my strong customer service skills to Fendi S.R.L.."

      Rachelle's Answer #2

      "Here are a few keywords you can use to describe your customer service skills:

      - Honest
      - Friendly
      - Helpful
      - Patient
      - Attentive
      - Clear Communicator
      - Use of Positive Language
      - Strong Product Knowledge
      - Goal Oriented"

  4. 4.

    Do you personally own any of our product? What is your favourite product from Fendi S.R.L.?

      The interviewer would like to know if you are personally acquainted with any of their product. Talk to the hiring manager about any personal exposure you may have to their product. Be sure to reinforce your experience positively!

      If you have not personally owned any of the Fendi S.R.L. product, talk about an item you have your eye on and why you hope to own it one day.

      Rachelle's Answer #1

      "Yes, I have been lucky enough to purchase A, B, and C from Fendi S.R.L.! The craftsmanship is undeniable, and I feel proud to have purchased those items for myself. One can never have too much luxury in their life!"

      Rachelle's Answer #2

      "I have not personally owned any of the product from Fendi S.R.L.; however I have admired it for many years. Product XYZ is on my bucket list for personal purchases because the craftsmanship is undeniable."

  5. 5.

    At Fendi S.R.L., we like to reward our best employees. How do you feel about performance incentives?

      Performance incentives can be very motivating, and Fendi S.R.L. knows it! Talk to the interviewer about your feelings on performance incentives. Keep in mind, most employees who do not love performance incentives usually have a history of under-performing!

      Rachelle's Answer #1

      "I feel that performance incentives are a great idea. They keep an employee motivated to do a great job and ensure that they are on top of their KPI's. The majority of people are very enthused about being rewarded for their successes. I know I am!"

      Rachelle's Answer #2

      "I think performance incentives are important for driving people to get results. For me, they give me some skin in the game and get my team engaged in making an impact towards the results."

  6. 6.

    Would you consider yourself a creative person?

      Talk to the interviewer about any interest that you have in creativity and how you have implemented that desire in the workplace. Even if you do not consider yourself to be a 'creative person,' there is a substantial change that you have made creative minded decisions in your career.

      Rachelle's Answer #1

      "I do consider myself to be a creative individual. One example of this would be the telephone sales scripts that I crafted for our inside sales team. They were lively and effective, and sales increased by 23% in the first 90 days of implementation."

      Rachelle's Answer #2

      "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. I admire the creativity and unconventional thinking in business and arts."

  7. 7.

    Do you have any formal sales training or certifications?

      Talk to the interviewer about any sales training you have attended, either independently or through a previous employer. Be sure to highlight any of your biggest 'take-away's' from these courses. If you do not have any formal sales training be sure to express your willingness to attend any training encouraged by Fendi S.R.L..

      Rachelle's Answer #1

      "I do not have any formal sales training - simply, on-the-job training in all of my current positions. I would be very interested in expanding my sales knowledge. Are there specific sales training programs that you recommend I take?"

      Rachelle's Answer #2

      "I have attended a variety of sales courses through Dale Carnegie and Sandler Sales. My biggest takeaway from these courses were the lessons on building my business through referrals."

  8. 8.

    Working for a fine retailer is often much like owning your own business. How have you shown initiative in building your business, or client base, in the past?

      Many fine retailers require their sales staff to build a portfolio of clients and create repeat business, resulting in substantial commission opportunities. Share with the interviewer how you develop your 'business' and ensure that your targets are consistently met. Do you have a strong portfolio of clients that follow you from one position to another? This client base is especially important in a luxury retail environment.

      Rachelle's Answer #1

      "In my current role I have built a strong portfolio of clients who I call whenever new products come in. It's the basis of my business and my clients provide me with a firm referral basis as well. I went from a client base of zero to, now, over 150 repeat buyers who come specifically to the store to see me when they want to check out a new collection or refresh their wardrobe."

      Rachelle's Answer #2

      "I am a true entrepreneur at heart and have been a small business owner in the past. It was an e-commerce store related to beauty and lifestyle products. I enjoyed the opportunity to work on a start-up and learn about social media marketing. I successfully sold my half of the company to my business partner last year."

  9. 9.

    Why do you want a career with Fendi S.R.L.?

      You may be taking the next step in your career or starting fresh out of college. It's important to do your research on Fendi S.R.L. before interviewing. You can start by browsing the 'About Us' page on their website to learn about their mission and what they are doing to give back to the community, for example. Perhaps they started their company 50 years ago, so they know what they're doing! Share a few facts you learned from your research and explain how working there will help you accomplish your goals.

      Rachelle's Answer #1

      "I am newer to my career and feel that Fendi S.R.L. will offer me the training that I need to kick-start my sales career. I have had my eye on your company for a year now and am confident that I will find a long-term fit here with all of the growth opportunities, training, and other methods of support that you offer."

      Rachelle's Answer #2

      "I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in business management while giving me an opportunity to advance in luxury sales."

  10. 10.

    Do you feel performance should be rewarded over experience?

      Do you feel that you should be paid based on tenure, results, or both? Discuss this with the interviewer and back your answer with an example, if possible.

      Rachelle's Answer #1

      "I feel that employees should be paid, and rewarded, based on their performance. A new employee would be greatly motivated through being rewarded for performance and it I believe this model encourages a healthy competition with tenured employees."

      Rachelle's Answer #2

      "I feel both performance and experience should be equally rewarded and weighted."

  11. 11.

    What would you do if a client asked you about a product or service and you were unsure of the answer?

      The interviewer wants to know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.

      Rachelle's Answer #1

      "If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."

      Rachelle's Answer #2

      "I plan to know everything possible about your products so I sure hope this would not happen to me very often! Should it happen, I would utilize all of the resources available to me or ask a manager for assistance."

      Anonymous Answer

      "I would be honest with the client, saying that I am not 100% sure about my answer, but if they can give me a second, I will find out for them, and I would ask my manager or my colleague."

      Rachelle's Answer

      Great! The important factor here is that you would seek out the information and ask for help if needed.

      Was this answer helpful? Yes or No
  12. 12.

    At Fendi S.R.L. we prefer to hire those dedicated to their professional growth. How do you plan to grow your career this year?

      Assure the interviewer that you are dedicated to your professional growth and that you can see yourself quickly advancing with Fendi S.R.L.. Give an example of how you maintain a dedication to your growth and advancement in the workplace.

      Rachelle's Answer #1

      "I am very career focused and would like to see my career grow into a management focused role. I have been reading books on leadership this year which is helping me to prepare for the responsibility when the opportunity comes my way."

      Rachelle's Answer #2

      "I agree that professional growth is significant for any person wanting to advance in their career. I plan to grow my career by fully immersing myself in training at Fendi S.R.L. and taking full advantage of any additional workshops and courses that come my way."

  13. 13.

    At Fendi S.R.L. we pride ourselves in our high end products. Walk me through your experience in selling high end products.

      Fendi S.R.L. products are in the multi-thousand dollar price tag arena. Assure the interviewer that you are able, and comfortable, in selling products with a more significant price tag. Use examples from your work history and talk about a massive sale or large sales target from the past.

      Rachelle's Answer #1

      "I started my career in luxury sales with company ABC and, after spending two years there, I moved on to company XYZ which was an even higher price tag. With ABC, my average sale was $2500, and with XYZ, it was $6500. I am accustomed to sales quotas of $1M plus and would have no issue asking for the sale when it comes to a $10,000 luxury handbag or fine couture item."

      Rachelle's Answer #2

      "I have a total of 5 years' experience in luxury sales. This experience has included designer labels, diamonds, and cars. I am most comfortable working in a luxury setting and would fit in very well here at Fendi S.R.L.."

  14. 14.

    In your opinion, what is the biggest difference when it comes to selling low end and high end products?

      Assure the interviewer that you understand the approach required to sell Fendi S.R.L. products successfully. Compare the sales of lower end products to luxury products and discuss what you feel is the most significant difference when it comes to closing the deal.

      Rachelle's Answer #1

      "In my opinion, the most significant difference in selling high-end products is that you must have incredible product knowledge. You need to show value and display why your product is superior, and also why the luxury is worth the price tag. With Fendi S.R.L., the brand story is exceptional and the fact that you have been around for so many years is incredible."

      Rachelle's Answer #2

      "The sales system needs to be more precise, and the sales process may be slower when it comes to selling high-end products. One must give exceptional service, no matter what the price range is of the sale; however."

  15. 15.

    What is the most expensive product or service you have ever sold?

      The interviewer wants to see that you are capable and experienced when it comes to selling high-end goods. Talk about your best sale, biggest win, or a significant career highlight that excites you. Now is the time to brag about yourself a little bit!

      Rachelle's Answer #1

      "I have sold luxury products for many years, but I would say that the most expensive was a vehicle worth nearly $400K when working at the Aston Martin dealership. That was an incredible day for me!"

      Rachelle's Answer #2

      "The most expensive product I have ever sold was a $40,000 engagement ring. It was so exhilarating to close a sale that big and it made me thirsty for more big career wins like that!"

  16. 16.

    At Fendi S.R.L. we always take our appearance and professionalism seriously. How do you feel about adhering to a code of ethics including rules surrounding your workplace wardrobe?

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  17. 17.

    We have peak seasons in the fine retailer industry such as Christmas and Valentines Day. Are you able to work overtime, weekends, and evenings during those times?

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  18. 18.

    At Fendi S.R.L. we keep a close eye on product performance and sales. Are you accustomed to positions where you are responsible for a particular sales target each week?

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  19. 19.

    At Fendi S.R.L. we like to promote from within, whenever possible. Where would you like to see your career grow over the next 3-5 years?

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  20. 20.

    Tell me something about yourself that I wouldn't know from reading your resume.

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  21. 21.

    How do you think we can be more innovative at Fendi S.R.L.?

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  22. 22.

    Collaboration is important to us at Fendi S.R.L.. How do you motivate your fellow team members?

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  23. 23.

    When have you had to adapt to change?

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  24. 24.

    What are your salary expectations?

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  25. 25.

    Tell me about your experience in training and coaching others.

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  26. 26.

    Tell me about a time at work when your integrity was challenged. How did you handle it?

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  27. 27.

    At Fendi S.R.L. we like to keep our employees motivated on the job. What causes you to feel dissatisfied in your job?

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  28. 28.

    What kind of people do you enjoy working with?

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  29. 29.

    I have worked with Fendi S.R.L. for 12 years now. What questions do you have for me?

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  30. 30.

    Are you applying for any other jobs?

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