35 FEMA Interview Questions & Answers
Below is a list of our Fema S.A.S. interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Accomplishment Questions
- 2. Adaptability Questions
- 3. Behavioral Questions
- 4. Capability Questions
- 5. Career Goals Questions
- 6. Communication Questions
- 7. Compatibility Questions
- 8. Competency Questions
- 9. Conflict Questions
- 10. Creative Thinking Questions
- 11. Direct Questions
- 12. Diversity Questions
- 13. Education Questions
- 14. EQ Questions
- 15. Leadership Questions
- 16. Performance Based Questions
- 17. Problem Solving Questions
- 18. Salary Questions
- 19. Stress Questions
- 20. Teamwork Questions
Accomplishment
1. Tell me about some of your proudest accomplishments.
Why the Interviewer Asks This Question
Your interviewer wants to learn what you consider an accomplishment and how you measure success. How you answer should provide them with a clearer picture of your experience level by how related your accomplishment is to the role, and its relevance to the level of expertise they require. Be honest and confident in your reply by preparing for your interview and coming fully equipped with an understanding of what their ideal candidate looks like, and how you measure up to that ideal. Be true to yourself and sincere in your responses. As FEMA advises their candidates, "Don't make things up or inflate your accomplishments, level of responsibilities or skills. Ensure that you are able to speak to all of the details on your resume, if asked during an interview."
Written by Kevin Downey on October 15th, 2023
What You Need to Know
On the FEMA website, they offer resume writing tips which also apply to the approach you should take when answering questions posed in your interview. "Go beyond listing your job responsibilities by using accomplishments to highlight the results of your work experience. Use quantifiable (measurable) information whenever possible, such as numbers, percentages, dollars, or other data points to illustrate success. Relate your experience and accomplishments back to the requirements for the position you're applying to. Expand on your experience and accomplishments that clearly demonstrate how you have performed the specialized experience requirements for the position."
To communicate your answers is a cohesive and structured manner, utilize the 'STAR' Method. STAR stands for Situation, Task, Action, and Result. Situation: define the problem or situation Task: define your objective or task Action: describe the steps you took to achieve your objective Result: measure your effectiveness, impact, and results.
Written by Kevin Downey on October 15th, 2023
Answer Example
"Although my background is not as an emergency responder, I have worked in several leadership roles and thrive in high-paced and sometimes stressful situations. My talents and skills revolve around helping people, problem-solving, mentoring and coaching, and I have a great deal of empathy. I feel drawn to leaping into action in emergency situations and have volunteered quite a bit. I think one of my most proud accomplishments was when I helped a woman deliver a baby. Right after the delivery, the paramedics arrived and now we're close friends."
Written by Samantha Brown on November 28th, 2023
Adaptability
2. How do you feel about having to travel for work?
Why the Interviewer Asks This Question
"Deployment travel may be required, based upon agency needs." Before your interview, thoroughly familiarize yourself with the job requirements. If traveling or being deployed to an unknown location for an indeterminate amount of time does not fit in with your lifestyle or goals, use their job filters. "Deployment expectations can vary and will be discussed with candidates during the selection process."
Written by Kevin Downey on October 15th, 2023
What You Need to Know
There are several types of travel, depending on the job. Some position don't require any travel, other require occasional travel, such as for training or other work-related duties, then they are categorized as 25% or less, 50% or less, 75% or less, or 76% or greater. "You can filter your search results by the amount of travel the job requires. Read the Travel Required section in each job announcement to understand the travel requirements. Go to More Filters. Scroll down to Travel Percentage. Select the amount of travel you're looking for. You can select more than one. Your search results will update automatically as you select each filter."
"Our mission requires us to deploy around the country when disaster strikes. Every FEMA employee has day to day emergency management responsibilities, though not every position requires deployment to disaster sites. During your deployment, you may be required to work irregular hours, work at locations other than your official duty station, and pick up duties other than those specified in the official position description. Travel required to support emergency operations may be extensive (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions."
Written by Kevin Downey on October 15th, 2023
How to Answer
Be honest with your goals and what you are looking for. If traveling for lengthy times is not in line with your goals, don't promise otherwise. Set clear expectations from the beginning. However, if you are clear on the expectations of the position, and they propose something that goes beyond the description, keep the conversation going. They may be considering you as a strong candidate for another position. Be open, and suggest you would be willing to discuss it further, and it depends on the opportunity.
Written by Samantha Brown on November 28th, 2023
Answer Example
"I have spent some time doing voluntourism. Most recently, I spent a month with a non-profit helping rebuild in Puerto Rico after the hurricane. I love to travel, and love being where the locals are as well. I also love making a difference and revisiting these locales years later when they've recovered. So, having done my research and being prepared for what this position entails, I am prepared to travel and be deployed for the job."
Written by Samantha Brown on November 28th, 2023
Adaptability
3. Are you willing to work in excess of eight hours a day or in excess of 40 hours in a given week, including weekends and holidays, and under stressful, physically demanding, and austere conditions?
Why the Interviewer Asks This Question
You want to be fully prepared for your interview and every question in it. This will ensure you are confident and knowledgeable, showcasing a strong work ethic. If you are only interested in the work associated with the position you are applying for, or if you are also interested in growing within the agency or the Department of Homeland Security, you should familiarize yourself with the different work schedules of the people you will be working with.
Written by Kevin Downey on October 15th, 2023
What You Need to Know
When you search current or recently posted FEMA positions on USAJobs.gov you can also filter your results by work schedule. Full-time requires most employees to work 40 hours per work week, with slight variations in their schedule. A part-time job requires most employees to work less than 40 hours per work week. Shift work requires coverage 24 hours per day, and sometimes 7 days per week. A shift-work job means you'll work during a set period of time within that 24-hour period. You may work a night shift, morning shift, or you may rotate shifts with other workers. An intermittent job requires you to work from time to time. A job share job requires you to share a full-time job with another employee. You and the other employee share the full-time job responsibilities and receive salary and benefits on a pro-rated basis. Each job sharer can work up to 32 hours per week. A job with multiple work schedules usually means there is more than one position that can be filled and the work schedules may vary.
Written by Samantha Brown on November 28th, 2023
Experienced Example
"Over the years, I have worked many varying schedules which required rotating shifts, overtime, being on-call and working waterfall schedules. I am no stranger to these types of demands and am able and willing to do what it takes to get the job done. I find that maintaining a positive attitude is all it takes to enjoy every moment of your life, no matter what you are doing or where you are. It never helps to be somewhere doing something and wishing you were somewhere else doing something else. You're not in the moment, and you're not living. I try to have a strong working relationship with myself, and that requires the right attitude and love of what you are doing, no matter where you are or what you are doing at the time you are doing it. You have to make it count."
Written by Samantha Brown on November 28th, 2023
Behavioral
4. How would you respond to witnessing a member of your team engaging in unethical conduct?
Why the Interviewer Asks This Question
Your interviewer needs to ensure you are a good fit for their agency and that you would be able to represent their standards of morality. So spend some time meditating on how you would describe your character. Then research their code of ethics and align yourself with how they would define their ideal candidate.
Written by Kevin Downey on October 15th, 2023
What You Need to Know
"Think ethically, act morally. Sometimes it is clear what the right thing to do is, but often it can be difficult to sort out, especially if there are conflicting ethical arguments. It is not enough to be able to ethically analyze situations or to know what the right thing to do is; emergency management professionals must act morally. To act morally, emergency management professionals' actions should evidence moral courage, integrity, honesty, respect, kindness, professionalism, competence, impartiality, and objectivity. These actions delineate the requisite moral character for professional emergency management practice. Ethical decision-making is strongest when the knowledge and skills to analyze the ethics of complicated situations and the moral character to act in the best way possible are both present."
Written by Kevin Downey on October 15th, 2023
How to Answer
The FEMA Code of Ethics and Professional Standards of Conduct for Emergency Management Professionals includes 28 standards, 7 behavioral anchors, and 7 responsibilities (to affected populations; partners, stakeholders, and the public; the environment; colleagues; employers; the profession; and oneself). Before your interview, familiarize yourself with the document, readily available online, and go into your interview with the knowledge of how to align your moral code and character with theirs. For example, Standard 17 states, "Emergency management professionals respond appropriately to unprofessional and problematic behavior of their colleagues," which directly correlates to this very question.
Written by Samantha Brown on November 28th, 2023
Experienced Example
"I'd first look at it as a coaching and development opportunity for that individual. I would try to steer them clear of taking that path and guide them morally. But if that wasn't possible, I would offer them the chance to come forward themselves in admitting to their unethical conduct so that they could preserve their dignity. But if that wasn't possible either, I would come forward in reporting that behavior through the proper channels."
Written by Samantha Brown on November 28th, 2023
Capability
5. What would you aim to accomplish in your first few of weeks on the job?
Why the Interviewer Asks This Question
Your interviewer is curious about your work ethic, your professionalism, and whether you are self-centered in your goals, or prioritize the needs of the team over your own goals and ambitions. How you answer will inform them of your fit for their culture, your work ethic, and how well you've prepared for this interview. For example, in their Code of Ethics and Professional Standards of Conduct, Behavioral Anchor 5 is Service: "Acts to help others; is altruistically motivated. Puts others first, operating beyond the ego."
Written by Samantha Brown on November 28th, 2023
What You Need to Know
Spend a little time browsing the FEMA website, and you'll find webpages guiding you through how to apply to describing what to expect if you're selected for a role. For example, they detail how week one will be dedicated to onboarding and orientation, and week two is dedicated to getting to know your manager and meeting with your HR liaison to discuss the New Hire Checklist and Post Onboarding Toolkit which is emailed to you by the FEMA Onboarding Team.
Here is some more information on the onboarding and orientation process: "Onboarding prepares you to work for FEMA by giving you the equipment and information necessary to start your job. Your first day reporting for duty is the most important for Onboarding since you will get your equipment and profiles set up that day. Orientation prepares you to work for FEMA by introducing you to FEMA's mission, organizational structure, and the resources offered to you as a FEMA employee. You will receive the Adobe Connect login information after you have set-up your FEMA email account. It is a full day of mandatory briefings."
Written by Kevin Downey on October 15th, 2023
How to Prep
On their website, FEMA repeatedly refers to their capstone doctrine, Publication One (Pub 1). "It helps FEMA employees understand our role in the emergency management community and provides direction for how we conduct ourselves and make decisions each day. The intent of our Pub 1 is to promote innovation, flexibility, and performance in achieving our mission. It promotes unity of purpose, guides professional judgment, and enables each of us to fulfill our responsibilities." So get a head start on your orientation now, and begin by familiarizing yourself with FEMA's Pub 1.
Written by Kevin Downey on October 15th, 2023
Experienced Example
"Well, I've already started to prepare by learning about the onboarding and orientation process. I've started familiarizing myself with FEMA's mission and organizational structure and look forward to learning more about the other resources offered. Hopefully, I could continue to get to know the others on my team, lean on them for their insights, and their experience, and get answers to all my questions while we get to know each other and start to build relationships. Hopefully, I'll get some more insight in this interview by asking what to expect from management and human resources, the training to come, and any other recommended online courses or webinars I can be taking other than the ones I've already gotten under my belt."
Written by Samantha Brown on November 28th, 2023
Career Goals
6. Are you more interested in a Permanent Full Time position, Reservists position, or an On-Call Response/Recovery position?
Why the Interviewer Asks This Question
Your interviewer is curious how familiar you are with the varying positions available within the agency. "Whether you're following a hiring path, or applying as a civilian or federal employee, there are three types of positions we hire into: Permanent Full Time, Reservists (On-Call), Cadre of On-Call Response/Recovery (CORE)". How you answer could inform them of whether you feel this is the right opportunity for you. There is nothing wrong with pursuing an opportunity to land a job with your ideal employer. However, coming to an interview unprepared or uninformed will not make you a competitive candidate.
Written by Kevin Downey on October 15th, 2023
What You Need to Know
Unlike Permanent Full-Time Positions, CORE positions are hired for a specific, limited period of two to four years. These positions may be renewed if there is ongoing disaster work and funding is available. FEMA Reservists, on the other hand, are employed as a temporary, on-call workforce. Reservist work is available on an as-needed basis, and appointments are for up to two years and can be renewed. As a Reservist, you may be requested to deploy based on the needs of a disaster and the need for your position. Deployment opportunities and length of deployments are not guaranteed and may be unpredictable. Reservists should be prepared to deploy at a moment's notice.
Written by Kevin Downey on October 15th, 2023
How to Answer
Familiarize yourself with their positions and decide which best aligns with your goals. However, if your ideal position was not available, but this position gave you an opportunity to work for the agency sooner, let the interviewer know. You can also mention your interest in growing within the agency.
Written by Kevin Downey on October 15th, 2023
Answer Example
"I am most interested in a permanent full-time position, but understand that sometimes a person cannot start with that. So I would gratefully accept any position that could transition into a permanent full-time position. But my goal is to be full time."
Written by Kevin Downey on October 19th, 2023
Career Goals
7. Tell me why you are the right fit for FEMA.
Why the Interviewer Asks This Question
Your interviewer is giving you an opportunity to highlight your qualifications and explain why you are an ideal candidate for FEMA. To answer this question effectively, you should showcase your work ethic by demonstrating how well you have prepared for the interview. You can do this by explaining how your core values align with FEMA's values and by emphasizing how your professional goals align with FEMA's mission. A successful hire depends on both the employer and the employee feeling like a good fit.
Written by Kevin Downey on October 15th, 2023
What You Need to Know
"Our core values are Compassion, Fairness, Integrity, and Respect. They are the heart of what our Agency and our employees stand for and represent. These values form the foundation of who we are, what we believe, and who we want to be. We are committed to these core values, which apply to our interactions with everyone, survivors, colleagues, partners, every single day."
Written by Kevin Downey on October 15th, 2023
How to Answer
Go beyond explaining how the job matches your, skills, experience, and career goals. Share how you would be committed to their mission, would see this as more than a job, and are ready to make a difference in the lives of others. As spoken by a federal coordinating officer at FEMA who is responsible for recruiting, "Are you ready to make a difference in the lives of others? It's not a job, it's a mission. Help survivors before, during, and after some of the worst times in their lives, that is where the fulfillment comes. Make a difference. Make change in people's lives when they are in their most desperate times. It's the best job you've ever had."
Written by Samantha Brown on November 28th, 2023
Experienced Example
"I feel that I am the right fit for FEMA because I am not daunted by challenges, am ready to spring into action at a moment's notice, and care deeply about helping people, regardless of the hour or conditions. I love helping prepare people for what could happen, helping them respond to a situation, and helping them recover. I have been there, and I have the strength to help carry others through it. It's about being brave and doing the right thing."
Written by Samantha Brown on November 28th, 2023
Career Goals
8. Where do you see yourself 5 years from now?
Why the Interviewer Asks This Question
Many FEMA positions require deployments that can last up to four years. Your answer to this question should inform the interviewer of your commitment to FEMA and its mission to help people before, during, and after disasters. It is difficult to know for certain where you will be in five years or how your priorities may change, but your answer should demonstrate your sincere commitment to your immediate plans. You need to assure the interviewer that, under all possible circumstances, you see yourself as a long-term fit for the position.
Written by Kevin Downey on October 15th, 2023
What You Need to Know
Familiarize yourself with how to qualify for FEMA's Career Tenure and Competitive Status. After one year of continuous service, permanent full-time employees (PFTs), are "hired through the competitive process, gain competitive status. After three years of continuous service PFTs, hired through the competitive process, gain full career status. Full career status allows an employee to keep their competitive status if they leave the federal government and later reapply for federal jobs." This is especially useful if you are interested in more advanced career opportunities within FEMA or DHS.
Written by Kevin Downey on October 15th, 2023
Answer Example
"Ideally, 5 years from now, I would love to have had a few assignments under my belt, and be offering enhanced training to those new to our teams. I'd like to see myself growing into a more prominent leadership role, supervising or managing a team. I feel like my career progression has already facilitated making this a possibility."
Written by Kevin Downey on October 19th, 2023
Communication
9. Tell me about a time you had to explain something complicated to someone in simpler terms.
Why the Interviewer Asks This Question
Your interviewer wants to know how well you can communicate with people who are in desperate need of help, who are emotionally charged and not communicating or listening well. According to FEMA's website, the most common reactions to disasters survivors experience are disbelief and shock, fear and anxiety, sadness and depression and feeling powerless. So, when you are in a situation of having to help those who are having difficulty navigating FEMA's assistance programs or grants or understanding what resources are available to them, you will have to exercise extraordinary communication skills. Your answer will inform them of your familiarity with the situations you may face on the job, based on how relevant your example is to the job. Consider these points when formulating your answer to this question.
Written by Kevin Downey on October 15th, 2023
What You Need to Know
"We do our best to manage the survivor's expectation by helping them understand the process, making things easier for partners to understand and access by providing reasonable accommodations and recognizing diverse needs. Practicing active listening and being present in the conversation enables us to effectively understand and address needs. We must also be trusted to deliver accurate and accessible information."
Written by Kevin Downey on October 15th, 2023
Experienced Example
"I find communicating complicated concepts is dependent on the person you are adapting your communication style to. For some, audio visual is required, for others, analogies communicate better. Story telling sometimes is effective, but not so simple or short as other methods. I also believe that if you cannot explain it simply, you may not understand it well enough yourself."
Written by Kevin Downey on October 19th, 2023
Communication
10. Tell me about your communication skills.
Why the Interviewer Asks This Question
Most positions at FEMA require strong communication skills. The agency has set high communication standards for all emergency management professionals and their representation of the profession of emergency management. This is woven into their core values, their standards, and their behaviors. Therefore your interviewer aims to assess how strong your communication skills are through the message of your answer, how well communicated your message is, and how aligned your verbal and nonverbal communication is.
Written by Samantha Brown on November 28th, 2023
What You Need to Know
FEMA includes what they call the 4 C's in The Emergency Management Landscape: Communication, Coordination, Cooperation, and Collaboration. Also, one of FEMA's core values is compassion. "Compassion is the expression of our care for others. We are understanding, empathetic, and inclusive as we support fellow employees, partner organizations, individuals, and communities. We demonstrate compassion by: Showing empathy to a disaster survivor, and providing relevant information and direction. Supporting a colleague by listening or assisting with a project, or when they are coping with a personal or family emergency. Exercising patience when explaining our processes to one of our partners."
Also, FEMA's Standard 2 states, "Emergency management use their expertise to communicate clearly, effectively, and appropriately regarding risks." Standard 21 states, "Emergency management professionals have a duty to further the standing of the profession through their words, behaviors, and actions." Lastly, their Behavioral Anchor 2 is Veracity, "Demonstrates truthfulness and accuracy of facts, and abstains from misrepresentation in all situations."
Written by Samantha Brown on November 28th, 2023
How to Answer
When sharing your communication skills, touch on your active listening, empathy, patience, situational and non-defensive communication, as well as your ability to mirror, and your ability to adapt your style to the communication style of others. Think of examples where you have exercised each of these communication skills successfully, in case they ask some follow-up questions.
Written by Kevin Downey on October 15th, 2023
Experienced Example
"I feel my communication skills are strong- written, verbal, and nonverbal. I have strong active listening skills, I am emotionally intelligent, am adaptable, and very empathetic. When possible, communication should be clear and concise, and open and receptive to questions or the need to clarify anything. I am always striving to improve."
Written by Samantha Brown on November 28th, 2023
Compatibility
11. What have you done to understand and reduce your natural hazard risk?
Why the Interviewer Asks This Question
The three goals of FEMA are to instill equity as a foundation of emergency management. Lead the whole of the community in climate resilience. Promote and sustain a ready FEMA and prepared nation. Also, FEMA's five mission areas are Prevention, Protection, Mitigation, Response, and Recovery. So your interviewer wants to know how well you understand and support FEMA's mission, and whether you have taken steps to prepare and reduce your own risk and the risk to your community. Your answer will show the interviewer how familiar you are with the resources available on FEMA's website and Ready.gov, such as information about different types of emergencies, tools for making a family emergency plan and building an emergency supply kit, and ways to get involved in your community to prepare for emergencies.
Written by Samantha Brown on November 28th, 2023
What You Need to Know
"A key element to successfully responding to and recovering from a major disaster is the overall preparedness of individual citizens, families and the community. Explore our collection of resources to help you prepare for a disaster or emergency before it happens. Reduce your risk, and educate and empower the American people to prepare for, respond to and mitigate emergencies, including natural and man-made disasters."
Written by Kevin Downey on October 15th, 2023
How to Prep
Before your interview, take some time to explore all of the preparedness tools available on FEMA's website and on Ready.gov. Pay special attention to the National Risk Index and the interactive maps offered there, which can help you understand the risks facing your community. Go into your interview prepared to discuss these tools enthusiastically and to explain how you would recommend them to others in a way that reflects FEMA's values.
Written by Kevin Downey on October 15th, 2023
Answer Example
"I have an emergency preparedness kit in my home, have an emergency phone tree for my friends, family, and PTA as well. I have taken many of the webinars and have participated in many community outreach programs as well. I've explored FEMA's collection of resources as well."
Written by Kevin Downey on October 19th, 2023
Compatibility
12. What is your ethos?
Why the Interviewer Asks This Question
Your interviewer needs to ensure the candidate they choose will be able to represent their agency in a manner that is aligned with their values while preserving the dignity of their "collective reputation". It goes beyond the ethics or conduct but defines the attitude and the belief in what they do. They describe themselves as united in mission. "We Are One FEMA. There are many different types of FEMA employees that work together to create One FEMA."
Written by Samantha Brown on November 28th, 2023
What You Need to Know
FEMA states in their capstone doctrine, Pub 1, that "An ethos describes the character, tone, or collective reputation of an institution and conveys the underlying sentiment that informs a particular organization's belief. Stemming from our belief that we help people, our commitment to public service distinguishes us as an organization and defines our ethos. An ethos is the feeling created within a group that drives the work it does. Our ethos is the pride we have in our work as public servants. It motivates and inspires us as an organization to work diligently for ourselves and others. We are also a team of colleagues who respect and care about one another. The sum of our people, programs, and dedication to helping others defines our strength as an Agency."
Written by Kevin Downey on October 15th, 2023
Experienced Example
"My ethos is staying true to my character. I consider myself extremely honest and have a lot of integrity. I believe in acting with courage, no matter how afraid you might be. I believe in not betraying myself or who I am, and always acting in a manner in which I could stand tall, proud, and true. Collectively, this is my ethos."
Written by Samantha Brown on November 28th, 2023
Compatibility
13. Do you perform any volunteer work?
Why the Interviewer Asks This Question
Your interviewer is curious about how altruistic your values are, and whether you take time to give back to your community. "Individuals and communities can work together to improve preparedness and respond to disasters and emergencies. Get involved in your community today, to help build capacity and plan for the unexpected." How you answer will inform them of whether you embrace their values and behavioral anchors, such as their Behavioral Anchor Five, which states, "Service: Acts to help others; is altruistically motivated. Puts others first, operating beyond the ego."
Written by Samantha Brown on November 28th, 2023
What You Need to Know
Share any volunteer work you have done in the past, present, or plan to do in the future. FEMA defines the whole community as including federal, state, local, tribal, and territorial governments; nongovernmental partners from all sectors; neighborhood-based community groups; faith-based organizations; youth; children; and daycares. Also, mention if you have joined the AmeriCorps, Civilian Community Corps, or Peace Corps. Additionally, familiarize yourself with FEMA Corps, a partnership between FEMA and the AmeriCorps National Civilian Community Corps program.
Written by Kevin Downey on October 15th, 2023
Experienced Example
"I believe in giving back to the community and have the highest record at my previous employer for the number of volunteer hours logged. My goal was always to hit a minimum goal of one volunteer day per month, more often once a week. Also, in my early twenties, I spent a year with the PeaceCorp."
Written by Samantha Brown on November 28th, 2023
Compatibility
14. What does integrity mean to you?
Why the Interviewer Asks This Question
Integrity is one of FEMA's core values. Your interviewer wants to know if you are familiar with FEMA's core values and what integrity means to you. They are also interested in learning more about your character. So familiarize yourself with FEMA's core values, which are described in detail on several of their webpages. They also further define integrity and the character of FEMA in their Code of Ethics and Professional Standards of Conduct for Emergency Management Professionals.
Written by Samantha Brown on November 28th, 2023
What You Need to Know
FEMA's "Core Value Integrity encompasses our responsibility as stewards of Federal resources, services, and programs, and our conduct as trusted professionals. We earn trust by being accountable, present, honest, and dependable. We demonstrate integrity by applying the highest levels of honesty and transparency in everything we deliver to those we serve. Acting and standing up for our colleagues when we see something wrong by doing what is necessary and appropriate to make it right. Holding ourselves accountable so that our partners can rely on us to be truthful and to follow through."
Written by Kevin Downey on October 15th, 2023
Answer Example
"Integrity to me means earning trust by being accountable, present, honest, and dependable. It means being dependable and loyal, keeping your word, and being proud of your moral character. Being both honest and transparent. Holding yourself accountable, and being guided by doing the right thing."
Written by Samantha Brown on November 28th, 2023
Competency
15. What kind of disasters does FEMA respond to?
Why the Interviewer Asks This Question
Your interviewer wants to know how much you know about the types of disasters FEMA responds to and the disaster declaration process, from the preliminary damage assessment to state resources being overwhelmed. There are two types of disaster declarations authorized by the President of the United States: emergency declarations and major disaster declarations. The more prepared you are for your interview and the more extensive your knowledge, the more memorable a candidate you will be.
Written by Kevin Downey on October 15th, 2023
What You Need to Know
FEMA describes the disasters it responds to as "any natural event, including any storm, lightning, high water, wind-driven water, tidal wave, tsunami, earthquake, volcanic activity or eruption, wildfire, drought, heat wave, hurricane, coastal flooding, riverine flooding, landslide, mudslide, tornado, strong wind, winter weather, cold wave, hail, ice storm, snowstorm, or avalanche, or, regardless of cause, fire, flood, or explosion, that has caused damage of such severity that it is beyond the combined capabilities of state and local governments to respond."
Written by Samantha Brown on November 28th, 2023
Answer Example
"Any natural or man-made disaster that could potentially cause great damage to a community or infrastructure, endanger lives, or that causes damage of such severity that it is beyond the combined capabilities of state and local governments to respond."
Written by Kevin Downey on October 19th, 2023
Competency
16. What do we do face here at FEMA?
Why the Interviewer Asks This Question
This is another reference to FEMA's capstone doctrine. In short, FEMA faces disasters. FEMA encourages the candidates visiting their career's page "to learn more about the staff and their mission-driven work and the who, what and why behind our mission." They go on to describe the men and women of FEMA as their "most valuable assets. This diverse team represents every U.S. state, local, tribal and territorial area and our effectiveness is enhanced because we understand the communities we serve. We strive to ensure that our values of compassion, fairness, integrity and respect are reflected through our actions in every step in the process."
Written by Kevin Downey on October 15th, 2023
What You Need to Know
"What We Face: The Nature of Emergency Management History has shown us that our Nation faces an evolving disaster landscape. Known and unknown threats and hazards require that we all take part in implementing policies, developing plans, and executing processes that reduce risk and mitigate the loss of life and property. In doing so, it is important to recognize that disasters impact individuals and communities differently. It is critical that everyone understand their role in the system of emergency management. By everyone doing their part, we can better achieve our vision of a more prepared and resilient Nation."
Written by Kevin Downey on October 15th, 2023
How to Prep
Come to your interview ready for every question. Explore the map of FEMA's 10 regions. Familiarize yourself with how they define who they are, why they are here, what they face, what they do, and how they do it. "FEMA's employees are committed to serving our country before, during and after disasters. Every day more than 20,000 emergency managers work to make our nation safer, stronger and more prepared. Every day, across the nation, FEMA employees are inspired by that mission and are working tirelessly to make a difference."
Written by Kevin Downey on October 15th, 2023
Experienced Example
"We face an evolving disaster landscape of known and unknown threats and hazards requiring the implementation of policies, plans, and processes to reduce risk and mitigate the loss of life and property educating everyone on understanding their role in the system of emergency management, so we can together achieve our vision of a more prepared and resilient nation."
Written by Samantha Brown on November 28th, 2023
Competency
17. What does FEMA do?
Why the Interviewer Asks This Question
Remember, FEMA refers to itself as "One FEMA," which together reflect and preserve the collective reputation of all its employees and the agency. FEMA employees conduct themselves in accordance with its values. Therefore, when asked what FEMA does, embrace this and mirror FEMA's language. Go beyond what they describe on their about us page: "planning for, responding to and recovering from disasters." Familiarize yourself with FEMA's capstone doctrine and reiterate it in your own professional terms.
Written by Samantha Brown on November 28th, 2023
What You Need to Know
"Given the scope of our mission, it is helpful to describe what we do in a framework of 'before,' 'during,' and 'after' a disaster. While categorized separately, many of the things we do are activities that occur simultaneously and are not exclusive to a particular phase of a disaster. Understanding what our Agency does helps you recognize the critical part you play in FEMA's success. You, our FEMA employees, make our mission possible every day."
Written by Kevin Downey on October 15th, 2023
Answer Example
"At the very least, it is helping communities plan for, respond to, and recover from disasters. From educating to delivering aid and services, rescue efforts, and recovery."
Written by Samantha Brown on November 28th, 2023
Conflict
18. Tell me about a time you got in a disagreement with someone while on the job. What was the exchange and how did it make you feel?
Why the Interviewer Asks This Question
Your interviewer wants to know what your example of a disagreement might say about your interpersonal skills, communication skills, diplomacy, and emotional intelligence. Disagreements happen all the time, but what your interviewer wants to know is how you handled the disagreement and why it happened. Was the disagreement motivated by a desire to collaborate and improve the team, or was it personal and emotionally charged? Consider this when formulating your answer to this question.
Written by Kevin Downey on October 15th, 2023
What You Need to Know
If the disagreement you choose to share caused you stress or anxiety, consider choosing another example where the discourse was amicable and friendly. You don't want to relive that stress while answering this question. Think of an example that embraces FEMA's values and code. FEMA's core value of respect is defined as "the practice of acknowledging the value of the people we work with and serve. We are committed to active listening and welcoming diversity of thought, opinion, and background." Their 23rd standard states, "Emergency management professionals promote the continuing development and improvement of their profession."
Written by Samantha Brown on November 28th, 2023
Experienced Example
"The last time I got in a disagreement with someone on the job, we had a developing situation that was extremely high stress and we were up against difficult obstacles. One employee started visibly having a difficult time dealing with the stress of the situation and let their stress get the better of them. Instead of following my lead, they kept challenging my decisions on taking action, offering unestablished reasons why it wouldn't work. Yet they weren't offering any helpful alternate suggestions. The longer I gave them an audience for their skepticism, the more valuable time was being lost. So I challenged them to come up with another course of action while the rest of us got to work. The more we collectively addressed the situation and solved problems, the closer we got to accomplishing our goals. After a while, the individual who didn't believe anything could be done got a hold of their stress, apologized, and asked if they could help. I told them I understood, and that there was nothing to apologize for, and set them to a task. We got it done, and we all learned a lot from the experience. It was great."
Written by Samantha Brown on November 28th, 2023
Creative Thinking
19. Tell me about the last time you offered a creative solution to a problem at work.
Why the Interviewer Asks This Question
Your interviewer is curious to learn more about your brand of innovation. Often, emergency situations present uncharted circumstances and require resourcefulness and outside-of-the-box thinking. "FEMA fosters a culture of innovation in our Agency by encouraging new ideas, accepting creative thought, rewarding performance and creativity, and providing challenges on a routine basis with a well-skilled, knowledgeable, and high performance workforce."
Written by Kevin Downey on October 15th, 2023
What You Need to Know
People who experience great stress may often suffer from task paralysis or procrastination. In an emergency situation, not acting quickly can make a bad situation worse. So think of a time when you conducted yourself professionally, thinking quickly and acting decisively. The more you can represent yourself as someone who can lead in an emergency, the more appealing a candidate you will seem. This is especially relevant considering that a large percentage of FEMA relief workers experience some form of posttraumatic stress disorder (PTSD) and depression.
Written by Samantha Brown on November 28th, 2023
Answer Example
"Last month, I made some recommendations for our office to incorporate a stronger safety program. We were experiencing a lot of unnecessary injuries at work, not only due to our spaces not being very economically friendly but also poor storage techniques, among other reasons. It bothered me how wasteful of our company's resources it was, and how it poorly reflected on how they valued the company's staff. So I presented a simple presentation to my supervisor, who then presented it to their boss, who then presented my idea to our head office. They implemented the program and had me spearhead it. A lot of people in our office commented on how much they liked the changes, and how that led to a redefining of our employee culture and values. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."
Written by Kevin Downey on October 19th, 2023
Direct
20. Are you willing to undergo a background investigation?
Why the Interviewer Asks This Question
Your interviewer will probably pay close attention to your confidence and composure when you deliver your answer. If you are concerned about something that might impair your chances of getting the job, bring it up. Transparency shows integrity. This is your opportunity to provide some context for your situation. According to FEMA's website, if the results of your background check are Moderate Risk (MR) or less, it shouldn't prevent you from being hired.
However, it is integral that you present honest and accurate information. "Before you are hired, you must sign and certify the accuracy of the information in your application. If you misrepresent your experience or education, or provide false or fraudulent information in or with your application, it may be grounds for not hiring you or for firing you after you begin work. Making false or fraudulent statements also may be punishable by fine or imprisonment."
Written by Kevin Downey on October 15th, 2023
What You Need to Know
But whether you are comfortable with a background check or not, thoroughly familiarize yourself with the different types of background checks FEMA performs and when each one is conducted during the recruitment process. "To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, all selected applicants must undergo, successfully pass, and maintain a background investigation for Moderate Risk (MR) as a condition of placement into this position. This may include a credit check after initial job qualifications are determined, a review of financial issues, such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. If you are selected, an HR Specialist will contact you. The offer is 'tentative' pending a preliminary background check. As part of the preliminary background check, you will be fingerprinted and asked to complete the forms for a full background investigation. If you pass the preliminary background check a full background investigation will be initiated. The full background investigation will continue after you start FEMA. You will be notified of the results of the full investigation when it is complete."
Written by Kevin Downey on October 15th, 2023
Tips
FEMA recommends that every candidate review the PDF online, "Mythbuster on Federal Hiring Policies," for additional information and answers to questions about how hiring decisions are made based on the findings of a background check. Much of the information in this document emphasizes the importance of transparency and full disclosure in order to increase your chances of getting hired. FEMA also recommends visiting the OPM Investigations website for more information on background investigations for federal jobs.
Written by Kevin Downey on October 15th, 2023
Answer Example
"I can fully understand why FEMA would need to conduct a background check. I have a squeaky clean record and am happy to comply."
Written by Kevin Downey on October 19th, 2023
Diversity
21. We value diversity at FEMA. When have you worked amongst a diverse group of people?
Why the Interviewer Asks This Question
When responding to disasters, FEMA comes to the aid to of all populations who are in need during crisis situations, regardless of their diversity or demographic. They recognize the value of employing a diverse workforce, representing the populations they serve. Your interviewer aims to assess how comfortable you are working alongside teams who are diverse, equitable and inclusive, whether you would have any issues working under the supervision of diverse, equitable and inclusive leadership, as well as serving a diverse, equitable and inclusive population.
Written by Kevin Downey on October 18th, 2023
What You Need to Know
FEMA defines their core value of respect as "the practice of acknowledging the value of the people we work with and serve. We are committed to active listening and welcoming diversity of thought, opinion, and background. We demonstrate respect by: Treating each survivor with dignity and allowing them to maintain their personal autonomy and self determination. Fostering a healthy, safe, and positive environment where managers and staff enjoy working together. Building trusted relationships with partners in which we value different points of view and listen to one another."
In their code of ethics, their very first Professional Standards of Conduct falls under their "Responsibility to Affected Populations. STANDARD 1: Emergency management professionals recognize that diversity in needs exist and work to provide services without discrimination or preference." And on their careers page on their website, they state, "The men and women of FEMA are our most valuable assets. This diverse team represents every U.S. state, local, tribal and territorial area and our effectiveness is enhanced because we understand the communities we serve. We strive to ensure that our values of compassion, fairness, integrity and respect are reflected through our actions in every step in the process."
Written by Kevin Downey on October 18th, 2023
Experienced Example
"I have worked with a variety of great people who I suppose could be classified as coming from diverse groups. Many of my supervisors could be considered diverse as well. I am familiar, comfortable, and happy working with, and for, interesting, innovative and talented people, regardless of their background or lifestyle."
Written by Kevin Downey on October 19th, 2023
Education
22. Have you undergone any emergency preparedness training?
Why the Interviewer Asks This Question
Your interviewer is curious if you have taken active measures to obtain any medical or emergency preparedness training. Your answer will inform them of whether you are familiar with the training and education they offer their employees, as well as those they offer to the public. This will help them to determine your passion for this field, and your work ethic displayed by how prepared you arrived for your interview.
Written by Kevin Downey on October 18th, 2023
What You Need to Know
"FEMA's Individual and Community Preparedness Division develops and provides trainings for volunteers and local organizations to support their community during emergencies of all kinds. FEMA provides world-class training and education for the nation's first responders and emergency managers and other members of the whole community through a robust enterprise of institutions and partnerships managed by the National Preparedness Directorate's National Training and Education Division and the U.S. Fire Administration National Fire Academy. Training and education provide the whole community with knowledge, skills and abilities needed to help people before, during and after disasters. You Are the Help Until Help Arrives. Life-threatening emergencies can happen fast, and emergency responders aren't always nearby. You Are the Help Until Help Arrives training teaches people how to save a life by taking simple actions immediately."
Written by Kevin Downey on October 19th, 2023
How to Answer
When going into your interview, if you have not yet had any training or certifications, consider looking into who offers basic first aid or CPR training in your area. In most municipalities, your local chapter of the Red Cross, or other organizations, offer classes at local schools, community centers, fire departments, or other locations. Also, familiarize yourself with the training and education opportunities they offer. Including Community Emergency Response Team (CERT) Basic: "The CERT Basic Training includes research-validated guidance for CERT programs to teach members what to do before, during, and after the hazards their communities may face. The course FEMA Independent Study IS-317: Introduction to CERT can be taken online before or during training."
Written by Kevin Downey on October 19th, 2023
How to Prep
Discover different opportunities to get trained on emergency preparedness and response topics, including how to prepare community-based organizations for disasters and how to save lives by taking fast and simple actions. Watch recordings of webinars that focus on topics impacting individual and community preparedness. Participate in a series of 'What would you do?' scenarios to assess your level of preparedness.
Search for available courses from three FEMA training organizations, CDP, EMI, and NTED, easily in one location in the National Preparedness Course Catalog. Spend time on the FEMA website learning more about the emergency preparedness service in your area, where they provide detailed information on Organizations Preparing for Emergency Needs (OPEN), First Responders and Emergency Managers, alert - info, National Fire Academy, Center for Domestic Preparedness, Emergency Management Institute, The National Domestic Preparedness Consortium, The Rural Domestic Preparedness Consortium, The Center for Homeland Defense and Security, FEMA Higher Education Program, Continuing Training Grants, and Individuals and Communities.
Written by Samantha Brown on November 28th, 2023
Answer Example
"I have undergone some emergency preparedness training, including some of the webinars offered by FEMA and in-person courses and town hall meetings through my local community. I am CPR and basic first aid certified, and familiar with all of our local shelters and outreach programs."
Written by Samantha Brown on November 28th, 2023
Education
23. How do you stay informed about new emergency management research, practice standards, relevant tools, and technologies?
Why the Interviewer Asks This Question
Your interviewer is curious how dedicated you are to your profession, and the steps you take to being a trusted and reliable resource of information in your field. If you are new to your field, how you answer this question will inform your interviewer of how passionate or dedicated you are to this pursuit. It also serves to inform them of your work ethic, motivation, and drive to succeed.
Written by Samantha Brown on November 28th, 2023
What You Need to Know
FEMA's Standards 10 and 11 state, "Emergency management professionals stay informed about new research, practice standards, relevant tools, and technologies. Emergency management professionals remain current on issues that affect public risk." Whatever sources you turn to, be sure to read up on the information FEMA provides through their channels. Such as their News & Multimedia page on their website, their Blog, Events, Fact Sheets, FEMA Live, Mobile Products, Newsletters, Press Releases, Podcast, Social Media, About Us, Reports & Data, and FEMA in Action. "The FEMA Press Office provides up-to-date and accurate information before, during and after disasters. The Press Office promotes the agency's mission, programs, goals and core values."
Written by Samantha Brown on November 28th, 2023
Answer Example
"I am new to this field, and so far I am tuned into the International Association of Emergency Managers Bulletin as well as all the information resources FEMA offers, from your News & Multimedia page to your blog. I also follow FEMA on Facebook. But being new to the field, what news sources do you follow or recommend?" - open your pad and click your pen.
Written by Kevin Downey on October 19th, 2023
EQ
24. Tell me about the last time you faced failure.
Why the Interviewer Asks This Question
How adeptly you learn from your mistakes and use those lessons to shore up your future success will speak to your experience level as a professional. So, how you answer this question will inform your interviewer of whether you take ownership of your failures and setbacks, and seize the opportunity to learn the valuable lessons you stand to gain from them.
Written by Kevin Downey on October 19th, 2023
What You Need to Know
Two of FEMA's Professional Standards of Conduct, number 25 and 27, fall under "Responsibility to Self," where they state that "emergency management professionals are mindful of the ways in which stress can affect their health and well-being and take appropriate self-care measures" and "have a commitment to lifelong learning and to continually advance their knowledge and skills to serve their community and the profession."
Written by Kevin Downey on October 19th, 2023
How to Answer
When answering this question, only offer an example that doesn't present such poor judgment that could present you as a liability or high-risk employee. Also, offer an example where you readily took ownership of your setback and didn't repeat the same mistakes. Someone who makes attempts to cover up or hide their mistakes is more likely to repeat them, whereas someone who admits their mistakes showcases integrity and less of a likelihood of making the same mistake again.
Written by Samantha Brown on November 28th, 2023
Answer Example
"About a year ago, when I set a deadline for myself and volunteered for too many projects at the same time. I simply bit off more than I could chew and had to recruit help for one of the projects. I apologized to my supervisor for having to delegate and explained I wanted to accomplish it on my own. They then told me I should apologize for not delegating more. They said that delegation is the most powerful tool in my kit, and that until I took more advantage of delegation, I would repeat the same mistakes and have difficulty meeting my deadlines. I took that to heart and learned a lot from that talk."
Written by Kevin Downey on October 19th, 2023
EQ
25. How do you balance your personal and professional life?
Why the Interviewer Asks This Question
According to the National Institutes of Health, emergency responders often suffer high turnover due to work-related stress, high workloads, fatigue, and declining professional well-being. Considering that many of FEMA's responders are deployed for significant lengths of time, they offer several programs and benefits to help their employees maintain a strong work-life balance. Therefore, they have a vested interest in finding candidates who prioritize their own well-being. The interviewer is only interested in considering candidates who have a higher likelihood of contributing to their employee retention, rather than employee turnover.
Written by Samantha Brown on November 28th, 2023
What You Need to Know
"We understand the balancing act between work and personal life. FEMA helps restore the balance by offering family-friendly health and wellness benefits that give you flexibility and peace of mind. We offer forward-thinking telework policies, flexible work schedules, innovative, open and collaborative workspaces, employee assistance programs, childcare subsidies assist lower-income families in paying for childcare, transit subsidies pay mass transit costs when commuting to and from work. We also participate in WorkLife4You, a program that helps you find childcare, adult care, fitness centers, schools, adoption resources, home improvement professionals, movers, and more, all with confirmed eligibility and conformance to your needs."
Written by Samantha Brown on November 28th, 2023
Answer Example
"I find all sorts of ways to decompress and recharge. You have to always balance mind, body, and spirit. Whatever enhances your peace of mind and quality of life, do it. I like to attend dance classes wherever I am. I also enjoy reading meditative and self-help books. I also think it's important to exercise in a variety of creative ways. I also manage my stress by managing my time by 'time-blocking'. Setting aside time to prepare for all the demands on my life meditatively, while listening to podcasts or relaxing music I can sing to. Taking care of everything in turn allows me to prioritize each demand accordingly and take care of them when they need to get done, fully charged, and ready to go. This way, I am never running on empty when I need a full tank."
Written by Kevin Downey on October 19th, 2023
EQ
26. We value accountability at FEMA. If someone issued a formal complaint about you, how would you handle it?
Why the Interviewer Asks This Question
Your interviewer aims to assess your emotional intelligence through how receptive you are to feedback, whether you are able in such situations to communicate nondefensively, whether you take ownership of such situations, and what you choose to learn from such experiences. How you answer will provide context to your experience level and how focused you are on your professional development.
Written by Samantha Brown on November 28th, 2023
What You Need to Know
Here are a few statements derived from FEMA's core values and standards of conduct which can help guide you to answer: "We are curious and disciplined, constantly seeking ways to learn, develop, and grow. Fairness is treating everyone impartially. We demonstrate fairness by treating all colleagues equitably, professionally, and consistently, creating a standardized review process."
Written by Samantha Brown on November 28th, 2023
Experienced Example
"I would take it very seriously and try to determine what was to be learned from the incident. Yet, if the complaint was off base, that doesn't necessarily mean there wasn't something to be learned. Whether I could have improved my communication or been more empathetic, there's something to be learned there. Regardless, if the complaint involved me, I had a part in it, and what matters is considering my part in the situation, what I could do better, and ensuring it doesn't happen again. Then, I would take responsibility for my part, and issue an apology if that was appropriate in the given situation."
Written by Kevin Downey on October 19th, 2023
Leadership
27. Who has been your greatest influence? A person that has defined the type of leader you wish to be.
Why the Interviewer Asks This Question
By asking about your leadership role model, your interviewer hopes to gain more insight into your character and the leadership style you would present on the job. How you answer will give them a better understanding of how well you'll fit into their culture and how capably you would be able to represent their organization, according to their values. It lastly could offer them insights of the type of mentor that could continue to inspire you and help you grow within the agency.
Written by Kevin Downey on October 19th, 2023
What You Need to Know
FEMA describes their "fundamental role," in the following statement: "Leadership is a process of social influence, which maximizes the efforts of others towards the achievement of a goal. We have a distinct role as Federal leaders to create an environment where partners work together to make a difference in communities before, during, and after disasters. Our Agency is one player on a large team collaborating to build a more resilient nation. We provide a platform for people to build relationships, gather and share information, and think holistically about disasters. We lead by supporting, coordinating, and managing personnel, assets, and information. We also offer tools, guidance, and resources to help individuals and communities review, build, and continuously improve their own capabilities. Every FEMA employee is an owner of our mission and a defender of our Core Values."
Written by Kevin Downey on October 19th, 2023
Answer Example
"I would say that my greatest influence was my captain in the Coast Guard. He was a real hero, super positive, and held us all together. He was the kind of man you wanted to be. He believed in you and made you believe in yourself."
Written by Kevin Downey on October 19th, 2023
Leadership
28. When was the last time you took the lead?
Why the Interviewer Asks This Question
This question has less to do with determining whether you've ever been in a formal leadership position, and more to do with assessing your leadership potential. In most emergency, crisis, or disaster situations responders have to be decisive, resourceful, thinking quickly on their feet, swiftly taking action, all which requires leadership skills. So, your interviewer is curious how reliably you could be counted on in such situations when it matters most.
Written by Kevin Downey on October 19th, 2023
What You Need to Know
"We lead by supporting, coordinating, and managing personnel, assets, and information. Emergency management professionals, whether in formal or informal leadership roles, have an obligation to use an ethical decision-making model to help create an organizational culture that promotes and encourages professional behavior."
Written by Kevin Downey on October 19th, 2023
Answer Example
"I had finished my project early and asked my leaders where I could help next. They told me to jump on a team, and that this team project could use the help. I checked in with the person who was on point, but they had something of a hands-off approach to leading this team. So I quickly checked in with everyone, estimated the timeframes on each aspect of this project, and took charge. I helped out those who were most behind, got them caught up, then assigned them to help another buddy while I paired up with someone else, and we kept knocking down each domino until we had everyone working together and coming in ahead of the deadline. It was awesome."
Written by Samantha Brown on November 28th, 2023
Performance Based
29. Tell me about a time when you used good judgment and logic to solve a problem.
Why the Interviewer Asks This Question
The interviewer wants to hear your approach to using sound judgment to solve a work-related problem and the resources you rely upon. How you answer may provide insights into how you assess risk, how resourceful you are, or whether you require more hand-holding and are risk-averse. Share a brief overview of the problem, discuss the pros/cons of each decision you could have made, and the result of the solution you chose.
Written by Samantha Brown on November 28th, 2023
What You Need to Know
FEMA's Professional Standards Nine and Nineteen state that "Emergency management professionals support and guide evidence-based choices and actions by clearly communicating the adverse impacts of hazards and threats based on scientific evidence," and "Emergency management professionals have a duty to provide employers with all available relevant facts, data, and resources so that they are able to make informed decisions."
Written by Samantha Brown on November 28th, 2023
Answer Example
"I rely on my trusted team for help, on the information at my disposal, and communicate as clearly, transparently, and professionally as possible when deciding how to process with integrity, and according to the conduct of the organization I am working for. Even an educated guess draws off of the information you learned and rely upon. So I am not much of a gambler, especially when others depend on me. I never take a bet I am not 100% sure I can win."
Written by Samantha Brown on November 28th, 2023
Problem Solving
30. When a problem arises, what is your first reaction?
Why the Interviewer Asks This Question
The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with the team at FEMA. Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting emotionally or impulsively when a problem occurs. Showcase how you observe and respond to the situation rather than responding to the stress of the situation. Clear-headed urgency is the tone you want to strike.
Written by Samantha Brown on November 28th, 2023
What You Need to Know
"If it's a disaster, Federal Emergency Management Agency (FEMA) is there. Part of the Department of Homeland Security, FEMA is charged with building and supporting the nation's emergency management system. FEMA leads federal efforts to prepare for, respond to, and recover from disasters that overwhelm state and local resources. FEMA's services include planning and training, coordinating federal resources, and offering financial assistance to individuals, businesses, and communities to aid in recovery. The agency also manages the National Flood Insurance Program as well as programs designed to reduce future losses due to floods, earthquakes, tornadoes, hurricanes, and other natural disasters."
Written by Kevin Downey on October 19th, 2023
Answer Example
"When a major problem arises, my first instinct is to keep calm, to keep everyone who is aware of the situation calm, to take a step back and get an aerial perspective of the situation. Keep emotion out of it. Spread the calm, get everyone to take a step back, share your perspective, coach, mentor, and quickly form a plan. Be decisive and lead."
Written by Kevin Downey on October 19th, 2023
Problem Solving
31. How do you determine priorities when facing multiple demands at the same time?
Why the Interviewer Asks This Question
While there will be situations that rely on you to work on your own, a great deal of the success of FEMA can be credited to the collaboration of their teams. Additionally, many of their programs offer forward-thinking preparedness options. Your interviewer is curious about how effectively you would manage multiple competing priorities in an emergency disaster situation. How you answer will potentially offer insight into what you have to offer, and how well you would work with and complement their teams.
Written by Samantha Brown on November 28th, 2023
What You Need to Know
"The dedication and commitment of our workforce extends beyond our normal duties, especially when our mission requires us to deploy around the country when disaster strikes. Every employee at FEMA is a critical part of the team. Whether you are pulling network cable, ordering supplies, standing in the rain at a staging area, processing a grant award for a survivor or their community, working the night shift in an operations center, or filling in for your deployed teammates YOU are what makes FEMA able to deliver to the American people when they need us most. We help facilitate problem-solving, improve access to resources, integrate principles of resilience, sustainability, and mitigation, and foster coordination among our partners after a disaster."
Written by Kevin Downey on October 19th, 2023
Experienced Example
"I determine which project requires my attention by the urgency of the situation. There are long-term goals, short-term goals, and putting out fires. I am always putting out fires first, and making sure the safety and the welfare of others is my number one priority concern, even if it requires an additional commitment of hours. It's all about the impact of doing the right thing."
Written by Samantha Brown on November 28th, 2023
Salary
32. What are your salary expectations?
Why the Interviewer Asks This Question
Your interviewer is curious about how realistic your expectations are of this role, and how passionate you are about earning it, or whether you are simply interested in the purported job security and pay and benefits a federal job could promise. How you answer should help inform them of whether you are pursuing this position for the right reasons.
Written by Kevin Downey on October 19th, 2023
What You Need to Know
"If you're new to the government, your pay will likely be set at the starting salary for the pay grade for which you are selected. A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding."
Written by Kevin Downey on October 19th, 2023
How to Prep
While most FEMA and federal agency positions advertise a fixed pay scale, this does not mean that salaries cannot be negotiated. In fact, it is important to be prepared to negotiate your salary for any job offer. The more prepared you are, the greater you will demonstrate your professional worth. Before your interview, research the salary range for the position you are applying for, as well as the benefits that are offered. Then, compare this information to your current pay and benefits, and identify any areas where the offer falls short. It is also important to consider your projected pay for the coming year, accounting for your next performance review and any expected increases. Use this approach as a solid foundation for negotiating your salary.
Written by Kevin Downey on October 19th, 2023
Answer Example
"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth, plus potentially meeting my current 20% annual bonus. I would like to stay in the same range or slightly higher than my earnings last year."
Written by Samantha Brown on November 28th, 2023
Stress
33. How do you cope in high stress situations?
Why the Interviewer Asks This Question
Your interviewer needs to ensure this role is right for you and that you are the right fit for this role. Even though every position at FEMA isn't necessarily considered an emergency responder role, everyone at the agency is working together in emergency disaster situations. How well you manage your stress in the situations presented in this work environment will determine your success in the job. So share with your interviewer your ability to remain calm in uncertain situations.
Written by Samantha Brown on November 28th, 2023
What You Need to Know
On FEMA's website, they state, "Emergency management professionals are mindful of the ways in which stress can affect their health and well-being and take appropriate self-care measures." According to the CDC, "Sources of stress for emergency responders may include witnessing human suffering, risk of personal harm, intense workloads, life-and-death decisions, and separation from family. Stress prevention and management is critical for responders to stay well and to continue to help in the situation."
Written by Samantha Brown on November 28th, 2023
Experienced Example
"I just look at my stress in the eye, identify it, make it step out of my way, and march straight toward what is causing me stress. I never let my stress have me, or obstruct my view. I take action. Taking action and getting rid of what is causing you stress is the only way to get rid of your stress. Otherwise, it's not going anywhere."
Written by Samantha Brown on November 28th, 2023
Teamwork
34. When was the last time you supported someone else's goals on your team?
Why the Interviewer Asks This Question
Your interviewer wants to know whether you are more focused on advancing your own career or on helping your team succeed. They want to find candidates who are team players, and willing to mentor and help their colleagues. They are curious about how motivated you are to go above and beyond, and what your example might say as a predictor for future job performance. They are also curious how aligned your example will be to their values: "As a family, we take care of each other, so we are best positioned to help others. We work together to lead and support in service of the Nation. Emergency management professionals support and assist other professionals in meeting and elevating emergency management practice."
Written by Samantha Brown on November 28th, 2023
What You Need to Know
To answer this question effectively, think of an example of a time when you went above and beyond to help a coworker or team. This could be something as simple as helping them out with a project, or as significant as mentoring them and helping them to develop their skills.
Written by Kevin Downey on October 19th, 2023
Answer Example
"Any chance I can get. Just the other day I checked in with a coworker and they vented about something work related they were struggling with, and I asked them if they needed help, and they said they did. So I offered several tips and tricks I developed that helped me navigate these same obstacles. They were super grateful. But that's what you do. You help others in the way you hope they would help you."
Written by Kevin Downey on October 19th, 2023
Teamwork
35. How do you go about building relationships at work?
Why the Interviewer Asks This Question
How successful your interviewer is in building upon and strengthening their teams will determine their reputation as a recruiter. The interviewer might not even end up working with you directly, and they need to determine how effectively you would be able to work with their teams. Whether the interviewer likes you as a candidate or not is not nearly as important as what the teams you'll be introduced to will think of you. How you answer this question should inform them of how effectively you'd build relationships with their teams while earning their trust.
Written by Samantha Brown on November 28th, 2023
What You Need to Know
When it comes to building trusting relationships, FEMA states, "Emergency management professionals create and maintain robust, effective relationships. Trust is an asymmetrical relationship, which means that it is hard to gain and easy to lose. Trusting relationships are essential to effective emergency management practice. Trust is gained by having a virtuous character, and being competent."
Written by Kevin Downey on October 19th, 2023
Answer Example
"I am a big believer in getting to know everyone I am going to be working with for the years to come right away. I tell them who I am, with transparency, and show a genuine interest in knowing them. I am excited about getting to know them, to learning from them, and from being there for them, being a key position in the team. I mean, if I am going to work with you, I am excited to get to know you. As Humphrey Bogart said, this is the beginning of a beautiful friendship."
Written by Kevin Downey on October 19th, 2023