Careers
Companies
Topics
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Federal Reserve Bank Of Kansas City Interview
Questions

28 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 28

In a technical support role here at Federal Reserve Bank Of Kansas City, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

1000s of Interview Questions

Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Federal Reserve Bank Of Kansas City Interview Questions

  1. 1.

    In a technical support role here at Federal Reserve Bank Of Kansas City, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

      While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

      Ryan's Answer

      "To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."

      Ryan's Answer

      "If hired for this role here at Federal Reserve Bank Of Kansas City, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."

  2. 2.

    Talk about a time you had to pay particular attention to detail on a job duty or project. What was it important to do so?

      The Analysts at Federal Reserve Bank Of Kansas City need to have a very strong ability to pay attention to the fine details in their research and analysis of data to be successful. For this question, your interviewer will be looking to gauge your ability to scour over the minute details of your work by having you talk about a time or two you have had to do so in the past. No matter what example you give, it is important that you stress that you know why it was important and that being very detailed in your work is what sets you apart from your competition for this job.

      Ryan's Answer

      "I'm a true believer that the small details ultimately create the big picture in any work that is done and I always make sure that no short cuts are taken or stones left unturned in my research and analysis. In my current job, I'm conducting market research on pricing for a new line of products. My first step on this project was to make sure that I had every avenue open for my research and I did so through talking to many experts in the product line and conducting my own pre-research. While others in my role could have gotten away with quick research and moved forward, that wouldn't have done the new product line justice and could've ended in major failure."

      Ryan's Answer

      "During my recent undergraduate and graduate schooling, I undertook many projects that required a very fine attention to detail. For my Master's dissertation, I focused on the financial forecasting for a small Midwestern town on holiday weekends when traffic was high. I got very detailed in my dissertation by obtaining traffic data over the course of three major holiday weekends and foot traffic at local convenience stores and restaurants. This project really helped instill the importance of details on a project that I'd look forward to bringing to the team here at Federal Reserve Bank Of Kansas City."

  3. 3.

    In your current work, what are the important steps you take in the data validation process?

      Depending on your training and your past roles prior to interviewing at Federal Reserve Bank Of Kansas City, you may be familiar with one or two of the many trains of though regarding the steps of a data validation. Whatever formal process you are familiar with, be sure to check the boxes of discussing data screening and data verification as part of your process. Your interviewer will be looking to hear that you check those boxes as they are imperative in the software field.

      Ryan's Answer

      "As I embark on a data validation process in my current role, my first step is to roadmap a detailed plan to keep on task. I utilize benchmarks and the expectations of key stakeholders as my guide. Once underway, I validate the database and the data formatting to ensure that data is properly screened for its overall health. Then, by finishing with sampling, tests are performed to hopefully show that the data is useful within the system."

      Ryan's Answer

      "The most important steps in a data validation process are determining the data to sample, scouring the existing database and validating the final data format. My first step is to use my best judgment to determine if I will validate a sample or the entire data set. This determination is based on overall size of the set and the timeframe that I have to work on the project. Then, I take the time to screen data in the existing database to calculate the number of unique ID's and records to come into the system. Last, I have to verify that the source data matches the schema within the targe"

  4. 4.

    Among the common issues that are faced by Data Analysts in their work, which one or two problems do you feel really challenge analysts in the financial industry?

      While the challenges faced by general data analysts makes for a pretty long generalized list, this question is allowing your interviewer the chance to see your critical thinking skills by having you talk about which challenges you feel will be critical in the financial field. While there isn't necessarily a right or wrong answer in this question, make sure that you are able to speak intelligently about your answer and provide ways with how you can meet the challenges in your work with Federal Reserve Bank Of Kansas City.

      Ryan's Answer

      "From my two years of experience as a Data Analyst in the financial industry, of course the common issues of overlapping data and duplicate entries did come up. But I've found the biggest issue to be the collection and implementation of real-time data to be the biggest hurdle. With markets continually changing on a daily basis, I've had to be diligent about updating reports for my advisors that I work closely with because what may be valid and real one day may be out of date the next."

      Ryan's Answer

      "Having some very close contacts that are already working in the financial field in data analysis, I understand that manual data tracking can be a pain point due solely to the time needed to complete. Being highly educated in automated processes and utilizing machine learning in other industries, I think the knowledge I could bring to the team here at Federal Reserve Bank Of Kansas City would really help advance your data analysis practices within my first six months on the job."

  5. 5.

    What software analysis and design tools do you have familiarity working with?

      As a software engineer for Federal Reserve Bank Of Kansas City, your interviewer wants to hear that you have experience in utilizing tools that you make you more proficient in your work. Dig back on your past experiences and talk openly about your experiences with the different analysis and design tools that are available to help you be better in the work that you do. In the end, make sure that your interviewer understands that you are proficient in the use of these tools and open to learning and using new tools as well.

      Ryan's Answer

      "As my career and experience in software engineering has grown over the years, I've come to really appreciate and utilize these tools that are available. A great example of this would be my recent education and use of Structured English for designing insurance claim software for a large auto insurer. The simplicity of the structured decisions in the program were a perfect example of a program that could utilize the tool and the end product ended up very functional for our customer."

      Ryan's Answer

      "I have great working knowledge in creating and reading data flow diagrams. To help with both our own sales staff and with customers, DFD's have been super helpful and I consider myself very proficient in creating them. I've also recently been introduced to decision tables to aid in product testing. I was working on a new system that involved some very complicated business rules and the decision table helped outline everything perfectly for our testing."

  6. 6.

    The staff at Federal Reserve Bank Of Kansas City are often targets of advanced phishing threats. Explain your experience in helping to prevent phishing attacks and how you can help benefit our team with that experience.

      Cyberattackers have become very advanced in their techniques to disguise themselves as a trusting a business in attempts to steal both personal and financial information. They do this through well designed emails to staff of banking institutions to try and trick frontline staff into releasing information to them. At Federal Reserve Bank Of Kansas City, staff need to be aware of these attacks and you will be tasked with helping to prevent phishing attacks in this role. Talk about the experience you have in helping to prevent phishing attacks and try to relate your experience to the banking world.

      Ryan's Answer

      "In my current role, training and education of staff is the number one priority in preventing phishing attacks because attacks come to individuals and are often very well disguised. I've created several online training modules to help staff spot and report phishing attempts from hackers and the program has worked wonderfully. If hired for this role, I could hit the ground running in helping to create great training modules for the staff here at Federal Reserve Bank Of Kansas City."

      Ryan's Answer

      "Being very familiar with the latest techniques that phishing hackers are using, I've worked through setting up firewalls to detect phishing attempts and used antivirus software that utilizes internet security. Here at Federal Reserve Bank Of Kansas City, I understand that phishing is a very common threat that hackers utilize to steal personal and financial information and firewalls can be a very effective technique to help block those attempts."

  7. 7.

    As you reflect back on your career to this point in your search for a new position, what would you say is your ideal work environment or culture?

      While using this question as a key indicator on how you'll fit with the team and the organization at Federal Reserve Bank Of Kansas City, it will be very important for you to research as much as you can on the work environment at Federal Reserve Bank Of Kansas City so you can match your priorities to that environment. If you have the opportunity to speak with an employee at Federal Reserve Bank Of Kansas City prior to your interview, that can shed valuable information. In the end, the culture and value of an organization are often a key indicator of long-term success in a job, so make sure that you reflect your values into what the company values.

      Ryan's Answer

      "As I begin this job search now 15 years out of college, I'm looking for an employer that promotes and encourages innovation, new ideas and collaboration among all members of the team. From what I know about Federal Reserve Bank Of Kansas City from speaking with others, you sound like a perfect match for what I am looking for in a career."

      Ryan's Answer

      "With all of the companies that I have both worked for and consulted with in the past, I realize that a company culture is basically the personality of the company and I am looking for a new organization that really meshes well with my personality. I am a casual person that believes in hard work, teamwork and having fun on the job. As I embarked on a job search, I was so happy to see that Federal Reserve Bank Of Kansas City was hiring because I believe our styles will fit perfectly together."

  8. 8.

    To learn the skills that you'd bring to the team here at Federal Reserve Bank Of Kansas City, what were the daily duties that you needed to perform in your previous roles as a security officer?

      While law enforcement and security jobs can vary from business to business and industry to industry, your interviewer is looking to hear you explain what types of duties your previous roles have entailed. As you answer, rather than trying to fit your past experience to the banking industry at Federal Reserve Bank Of Kansas City, try to focus on listing your exact job duties in previous roles and talk in some detail about your entire role. If possible, try to also talk about how you worked as part of a larger team with other roles within the organizations that you worked for.

      Ryan's Answer

      "In my current role in security for a large retailer, my daily duties include video surveillance monitoring, facility perimeter checks and calls to assist store staff in many different situations. I have to be flexible with my duties to be available when needed while also ensuring that all checklist items get completed in my 10 hour shifts on the job. The past three years in this role have really helped me to become more details oriented in the day to day security operations while also opening my mind to the greater good that my department serves in the success of the store."

      Ryan's Answer

      "As you can see from my resume, I have experience in contracted security work along with more recent work with a large banking institution. While I am very well versed and trained on recognizing potential threats and acting on them, I also have a lot of experience in being safety focused from a facilities perspective. In my current role, I am responsible for ensuring that clients and staff are free from safety hazards like snow covered sidewalks, water on the floors and proper lighting within the building."

  9. 9.

    In SQL, how do you explain the differences between clustered and non-clustered indexes? Can you name a time that you used each?

      Federal Reserve Bank Of Kansas City uses indexes to improve query performances within their software and for this question, your interviewer is looking to hear that you have a basic understanding of both clustered and non-clustered indexes. Explain the differences between the two types of indexes and be sure you can either speak to relevant times that you've used each or when would be the appropriate application to use each.

      Ryan's Answer

      "In the simplest of terms, a clustered index order records in a table the way that they are physically stored. There can only be one clustered index per table. Non-clustered indexes do not store data to match the physical order that it is stored. Rather, it can hold up to 249 indexes per table. Both types come with their own benefits over the other. In my experience, clustered indexes are suited best for programs that use primary key as an identity integer column. On the other hand, non-clustered make the most sense for programs that need JOIN and WHERE clauses within them."

      Ryan's Answer

      "In my experience, clustered indexes are faster to read but very slow when it comes to update data within. Non-clustered indexes are just the opposite in that they are slower to read but much fast to insert new data into them. In my current role, I mostly use clustered indexes when large numbers of rows need to be retreived and when insert operations are important. Most other times, I will use non-clustered as the standard."

  10. 10.

    Our clients here at Federal Reserve Bank Of Kansas City expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

      Federal Reserve Bank Of Kansas City looks to set themselves apart from their competition by delivering the best service possible in the industry. You, as a customer service professional, are likely used to doing this so in your example, be sure to think about a time where your going above and beyond the call of duty really impacted the overall customer experience. No matter what example you use, be sure to explain why you felt it was important to take that action and what outcomes you are aware that it produced.

      Ryan's Answer

      "A couple of years ago when I was working customer service in retail, a customer was looking for what happened to be a discontinued item of clothing for her sick mother. The easy route would have been to simply look it up, tell her it was discontinued and have her be on her way. What I did was take down the customers contact information and let her know that I could contact our person that handled archived products. If we could track it down, I would be in touch. With a simple phone call, my colleague was able to track the item down from the supplier and have it coordinated to ship directly. We put the customer in direct contact with the supplier and she was as happy as could be. Looking back on that situation, I felt that it was the right thing to do given the situation that the customer was in and knowing she was a loyal customer of ours."

      Ryan's Answer

      "My current role in hospitality often has me working with very high profile customers that come to our hotel. Last year, a touring manager for a musician contacted me regarding and upcoming stay for the musician. I proactively asked for their dining and entertainment preferences and with that list, I was able to work with our catering staff to ensure we had preferred items on the menus for the nights that he stayed and that we had a customized video game package in the musician's room for the his extended stay. Prior to him leaving, his manager reached out to thank me for the great service!"

  11. 11.

    How would you handle a situation where a colleague was being very difficult to work with?

      In the team based atmosphere at Federal Reserve Bank Of Kansas City, departments with different skills and backgrounds can often see things from different points of view and these situations can cause some internal conflict between coworkers. With this question, your interviewer is looking to hear how you handle situations where you are working with someone that can be seen as difficult. To give them the sense that you are able to work through conflict in a professional and sensible manner, try to talk through how you handled a conflict at work previously in the past and highlight the interpersonal skills that you used to help make it a positive situation.

      Ryan's Answer

      "In all honesty, any great work atmosphere that I've been a part of in the past has involved conflict between colleagues. In situations I have witnessed, conflict has stemmed from very open-minded people giving their two cents in particular situations and two people not seeing eye to eye. This happened recently to me in the planning phases of a new project. On of our UX Designers and I had a disagreement on the final layout of a new software roll out we were planning. It worked best for both of us to talk about our ideas and list the pro's and con's for our ideas. I kept an open mind to learn from her point of view and she did the same to me on my end. This led us to come up with a great compromise in the end."

      Ryan's Answer

      "Last year, we had a new engineer join our team that was hired on from his internship with us. From his first day, he made it very evident that he would only handle certain tasks within our team and only work on certain projects. As his mentor to help get him up and running, I sat him down and discussed the expectations of each of our engineers as part of our larger team. I explained to him that our approach was not to pigeonhole ourselves into smaller tasks, but rather be well rounded engineers that could handle any project and be able to cover for each other if needed. He really appreciated this approach when I explained the benefits for his long term career goals with this approach. This example shows my approach to being very direct with people that I have a conflict with in the workplace and doing so in a very professional and educational manner."

  12. 12.

    Do you have experience working with different CASE tools? If so, what do you have experience with?

      The world of software engineering has greatly benefited from advancements in computer aided software engineering tools. Because Federal Reserve Bank Of Kansas City is at the forefront of the industry, your interviewer will be looking to hear which tools you have experience with. Make sure not to concern yourself with providing a correct answer here, but rather focus on your flexibility to learn new aides when needed while explaining what you have experience with.

      Ryan's Answer

      "In my current role, I regularly utilize both diagramming and web development tools. The diagram tools assist our software projects by outlining the system data and components in a graphical form for us and this saves us a great amount of time while also being very reliable. The web development tools greatly help me visualize site changes that I am making because I don't have a deep background in web development. If hired for this position, I'd look forward to learning other CASE tools for prototyping, quality assurance and maintenance."

      Ryan's Answer

      "During my career and in my experience with CASE tools, most of my experience is in the lower CASE elements that focus on coding and testing the software after initial development. CASE tools have certainly made life as a software engineer more efficient and effective and I'd look forward to learn any new CASE tools if hired for this position here at Federal Reserve Bank Of Kansas City."

  13. 13.

    What statistical analysis tools do you have experience working with?

      As a successful and resourceful Data Analyst, your interviewer at Federal Reserve Bank Of Kansas City is expecting you to be knowledgeable and well-versed in the many tools available to you. In your answer, be sure to show diversity within particular programs like SAS and SPSS while also explaining that you are very proficient in Microsoft Excel. On top of the programs, talk about any experience you have with programming and database language like SQL and Python.

      Ryan's Answer

      "In my current role, most of my analysis is handled in SAS and I've really grown to appreciate the program's ability to to manage large data sets and create predictive modeling in the financial field. From a past job, I have experience on SPSS and also with the SQL programming language to build robust databases. Of course, I have received expert level training in Microsoft Excel and consider myself a master of the program."

      Ryan's Answer

      "Having been in the field for over 15 years, looking back at the technological advancements in the tools that we use is very amazing. I consider myself very fluent in both the Sisense and KISSmetrics programs. I also have a good amount of experience in Crystal Reports."

  14. 14.

    In the ever increasing world of remote work and staff travel, our cybersecurity team at Federal Reserve Bank Of Kansas City must ensure that our staff keeps our information safe. How would you help to solidify our user authentication for our staff?

      User authentication is very important at Federal Reserve Bank Of Kansas City because it only allows authenticated users on their network of computer systems, websites and databases. Because of telework and staff travel, employees of Federal Reserve Bank Of Kansas City are often logging onto the network from remote locations and part of your role will be to help strengthen the user authentication processes. As you answer this question, talk about your user authentication experience that you have and be sure to talk about two-factor authentication and its importance in the user authentication process.

      Ryan's Answer

      "In my current role, I helped set up and establish a two factor authentication process that utilized a fingerprint scan for our staff that was accessing our network offsite. Coming from the healthcare industry and looking to get into the banking industry, I've had training on setting up both fingerprint scan and phone setup for two factor authentication and would use what would work best for the step here at Federal Reserve Bank Of Kansas City if hired for this role."

  15. 15.

    As a Research Associate with Federal Reserve Bank Of Kansas City, how would you go about minimizing the risk for errors in your work?

      At Federal Reserve Bank Of Kansas City, your work has the potential to have a great impact on a large number of people and while you won't be expected to be perfect in your work, your interviewer will be looking to hear about the steps you take in your work as a Research Analyst to help mitigate risk in your work. If possible, talk about any quality assurance training you have received that you apply to your work on a daily basis to prove that you are patient and detailed in the work that you will be performing while on the job at Federal Reserve Bank Of Kansas City.

      Ryan's Answer

      "Quality assurance in my work really starts with taking the time to review my data three times and reference it back to my research. To maintain consistency for myself, three times is a great number I learned from a mentor early in my career. I've found this method helps make my work as error free as possible because at times on very large projects, the second and third runs through often find me catching small errors that were overlooked."

      Ryan's Answer

      "I've become very effective at instituting audit protocols into my data research throughout my career. Audit can happen at any time during a research project and I have the wherewithal to know when to implement audits into the trial, data collection and data analysis process on any project."

  16. 16.

    If you were asked to review a colleague's code that they had written, what key things would you look for?

      View All 28 Federal Reserve Bank Of Kansas City Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  17. 17.

    Tell me about a time when you showed integrity in your work.

      View All 28 Federal Reserve Bank Of Kansas City Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  18. 18.

    How do you work in environments with people who are different from you?

      View All 28 Federal Reserve Bank Of Kansas City Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  19. 19.

    What would you say is your style of managing change within an organization?

      View All 28 Federal Reserve Bank Of Kansas City Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  20. 20.

    In a security role here at Federal Reserve Bank Of Kansas City, you may have to deal with some angry clients. When have you had to deal with an angry member of the public on the job during your career? How did you handle that situation?

      View All 28 Federal Reserve Bank Of Kansas City Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  21. 21.

    At Federal Reserve Bank Of Kansas City, we pride ourselves on providing the best overall customer experience. Talk about your customer service experience and explain why it will help our clients here.

      View All 28 Federal Reserve Bank Of Kansas City Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  22. 22.

    What is one thing that really tests your patience when dealing with your coworkers?

      View All 28 Federal Reserve Bank Of Kansas City Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  23. 23.

    What do you know about our products and how do you think you'll be able to handle a support role surrounding them?

      View All 28 Federal Reserve Bank Of Kansas City Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  24. 24.

    Our cloud computing at Federal Reserve Bank Of Kansas City requires our experts to take proper security measures in their work. What security measures are you familiar with utilizing in a cloud platform?

      View All 28 Federal Reserve Bank Of Kansas City Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  25. 25.

    What do you see as the top benefits of moving to a cloud based computing platform?

      View All 28 Federal Reserve Bank Of Kansas City Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  26. 26.

    What SDLC models are you familiar in working with?

      View All 28 Federal Reserve Bank Of Kansas City Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  27. 27.

    What skills do you use to cope with the day to day stress and pressure on the job?

      View All 28 Federal Reserve Bank Of Kansas City Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.
  28. 28.

    Tell me about your cash handling experience.

      View All 28 Federal Reserve Bank Of Kansas City Answers
      Sign up to access our library of 50,000+ Answers,
      plus coaches for one-on-one support, so you can interview more confidently.