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FedEx Freight Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

What are your favorite, and least favorite, tasks in your current job?

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FedEx Freight Interview Questions

  1. 1.

    What are your favorite, and least favorite, tasks in your current job?

      You will want to deliver your answer positively, even when discussing what your least favorite tasks are in your current job. It's important to remember that the way you respond sets a vibe for your interview.

      When it comes to discussing your least favorite aspect of your job, you want to avoid complaining. Do so by describing it as a challenge that you are learning to face head-on. Take this question as an opportunity to shine when it comes to your ability to overcome challenges and dislikes. When discussing favorite aspects of your job, focus on elements that you will be doing in this new role with FedEx Freight.

      Rachelle's Answer #1

      "My least favorite aspect of my current job is my inability to work around changing regulations. At times, I can deliver the most exceptional customer service, but I find myself blocked by a rule or policy that I cannot control. To combat this, I continually research and stay ahead of changes in the trucking industry. This research helps me to see potential roadblocks before they become problems. My favorite aspect hands down are my customers. I love helping them get their shipments out on time and navigate the confusing world of cross-border delivery. "

      Rachelle's Answer #2

      "My least favorite part of this position is sharing leadership responsibilities and duties with another assistant manager. I'm eager for the chance to take the lead on my own. That said, on the flip side, I have learned so much by sharing these duties. I have learned to work cooperatively and efficiently with others. This collaborative nature is my favorite thing about my work."

  2. 2.

    Tell me about your least favorite personal trait, and what are you doing to improve yourself.

      This question is another way of asking about your greatest weakness. If you had to pick one trait that you would tweak or change, what would it be? Mention one specific character trait and then focus on what you are doing to improve in this area. Avoid mentioning a habit so extreme that it would disqualify you for the position. Some common personality traits that people often work on improving include:

      - Being a 'know-it-all.'
      - Rudeness or arrogance
      - Dominating conversations
      - Moodiness or being temperamental

      Rachelle's Answer #1

      "I will bring a lot of positives to FedEx Freight but, of course, I have traits that I am always working to improve. In a recent performance review, my boss said that I am sometimes brief when giving instructions. I was training a temp and missed some steps because I assumed she already knew what to do. I am consciously trying to be more thorough in situations like that."

      Rachelle's Answer #2

      "I can turn to humor at inappropriate times. It's a quirk that I have been working on improving. This situation does not happen in a professional setting as much as it does in my personal life."

  3. 3.

    Talk to me about a serious conflict on your team. How did you help to resolve the conflict?

      Conflict can be inevitable in the trucking industry as you face situations that change all the time, with a wide range of personalities and high-stakes projects. Talk to the interviewer about a time when you were successful working with people that worked differently from you. Walk the hiring authority through the situation, what you did, and what the resolution was. Be sure to highlight how you skillfully handled these conflict issues.

      Rachelle's Answer #1

      "My previous trucking company went through a merger last year, and the amount of tension amongst the team was quite extreme. People did not know if they were going to lose their jobs, o if their routes were going to be changed, hours cut, and more. Everyone was sharp with each other, but I chose to take the kindness route. I was a friendly face through it all and kept a positive outlook. I know that I did my part to alleviate a lot of the negativity."

      Rachelle's Answer #2

      "Two of my team members were in a feud over a process that they were both misinterpreting. Normally, I do not get involved in smaller conflicts, as I believe that most grown adults can iron things out without mediation. This event was different. I called a meeting between the three of us and let them know they were both incorrect. They were a bit embarrassed about the whole event and allowed me to re-train them in the process, the correct way."

  4. 4.

    Talk to me about your geographical knowledge, rating yourself from 1-10.

      FedEx Freight needs to know that you are confident in your knowledge of the areas to which they provide service. Working in the trucking industry, it's essential that you have strong geographical knowledge. This knowledge does not mean that you have to know everything about the US, Canada, and Mexico! It does mean that you have excellent recall skills and the ability to learn quickly. FedEx Freight may offer geographic testing, so be sure to offer your participation if that's the case.

      Rachelle's Answer #1

      "I would rate my geographical knowledge a 7.5 out of 10. There is room for me to learn more. Thankfully, I have a photogenic memory and can recall locations and facts very quickly once I have briefly studied the content."

      Rachelle's Answer #2

      "I consider myself advanced and a 9/10 when it comes to my knowledge of this region and our surrounding states. There are areas of the US, Canada, and Mexico that I am not familiar with; however, I am a quick study and will begin brushing up my skills right away."

  5. 5.

    FedEx Freight seeks out employees who work hard, and show up for their team. What does having a strong work ethic mean to you?

      Using similar wording to that of FedEx Freight, take the time to explain to the interviewer what it means to bring a strong work ethic to everything that you do. When you use specific buzzwords that FedEx Freight can relate to, you are showing the interviewer that you value the same ethics and that your work values align nicely. Try to avoid the typical 'I work hard and show up on time' answer and dig a bit deeper into what makes you determined and driven, accountable, and dependable.

      Rachelle's Answer #1

      "After reading through the FedEx Freight website, and your job description, I believe that you seek employees that understand their team relies on them. I am truthful, and I go the extra mile for my team. I look forward to coming to work every day and making a difference for your team and organization."

      Rachelle's Answer #2

      "I describe my work ethic as 'old-school,' where I am early for every shift, honest with people, interested in learning new skills, and I consistently show up when needed. You are welcome to speak to my references in regards to my work ethic, as they will confirm the same. I am proud of the great work that I deliver."

  6. 6.

    Smooth communication is vital to the success of FedEx Freight. How do you ensure smooth workplace communication?

      FedEx Freight needs to hire leaders who communicate smoothly every step of the way. The interviewer wants to see that you lead by example when it comes to communication efforts on the job, even when you are not in a formal leadership position. In the trucking industry, breakdown of communication can be incredibly costly when it comes to on-time deliverables, FedEx Freight reputation, and the safety of others. Discuss how you do your part to ensure smooth workplace communication.

      Rachelle's Answer #1

      "I ensure smooth workplace communication by asking questions or seeking clarification without hesitation. I do not pretend to have an answer to make a good impression. When it's safe to ask questions or ask for clarification, every aspect of a business can improve; including customer services, timeliness, deadlines, and even safety."

      Rachelle's Answer #2

      "I believe that most problems stem from miscommunication. I ensure smooth workplace communication by asking for clarification when I need it and double-checking that I understand the instructions given to me. Before I proceed with a task, I walk myself through the steps in my head, anticipate any potential hiccups, and prepare a 'plan B' just in case 'plan A' doesn't go as smoothly as I hoped."

  7. 7.

    Do you have experience working on an on-call basis? Are you able to meet our scheduling needs?

      If you currently hold a job that requires you to work on-call, then this question should be simple to address. You can display your willingness by discussing what you already do in your current role.

      If you do not have experience being on-call, be sure that you fully understand what this entails, before you agree to meet the scheduling needs of FedEx Freight. You want to be sure that expectations are very clear from the start. Overall, the interviewer needs to see that you can comply with the schedule, meeting the needs of FedEx Freight and filling the expectations of this role.

      Rachelle's Answer #1

      "At the moment, my work schedule is primarily evenings and weekends. I understand that this role with FedEx Freight requires me to be on call for half of the month. I am willing to be a team player and work whichever hours you require. Do you have a sample schedule that you could share with me?"

      Rachelle's Answer #2

      "I brought a sample schedule with me today to show you the hours that I currently work. At the moment, I work ten days on and ten days off. Although being on-call is what I am accustomed to, I would like to understand better the needs at FedEx Freight before committing to an on-call schedule."

  8. 8.

    Do you have experience collaborating with drivers, dispatchers, and other crew?

      Cross-functional or cross-departmental skills are essential when you're working in an industry like trucking because there are many moving parts to every project. Clear communication is key to a successful day, and that begins with ensuring you are on the same page as your co-workers, regardless of their job title or function.

      If you have experience collaborating with other departments and job functions such as dispatch, loading and unloading crews, schedulers, or even human resources, discuss that experience.

      If you are new to the trucking industry, or your career, with limited cross-functional experience, you can discuss any volunteer work or experience from your post-secondary education.

      Rachelle's Answer #1

      "For the past five years, I have worked in the trucking, transport, and logistics industry collaborating with a variety of people and departments. On any given day, I speak with dispatch, warehouse crew, clients, and schedulers. I am solid with documentation, which helps our teams' communication run smoothly."

      Rachelle's Answer #2

      "The bulk of my cross-departmental work comes from a couple of large group projects while obtaining my associate's degree in transportation and infrastructure. I completed my internship at ABC Trucking, which allowed me to learn how drivers collaborate with other departments, such as dispatch and crew. I look forward to furthering my exposure to cross-functional collaboration when I join FedEx Freight."

  9. 9.

    We offer competitive wages and a great compensation plan. What is most important to you, when considering a job offer?

      Every person interprets the value in a compensation package differently than the next. For this reason, its essential that FedEx Freight understands what a tempting job offer would look like before giving you one. Take some time to think about what is important to you when considering a job offer. Perhaps it's excellent health benefits, work-life balance, company culture, career growth, or continued education opportunities. Whatever your answer be sure to provide the interviewer with a clear idea of what you need to gain from your next employment opportunity.

      Rachelle's Answer #1

      "I put the most value on growth opportunities. In my current role, there are rarely opportunities for promotion because we are a small, family-owned organization. I am eager to know how FedEx Freight helps build up its employees for promotion and growth."

      Rachelle's Answer #2

      "I am most interested in joining a company that pays fair wages and has generous health benefits. I have children, which means that support for unexpected medical expenses is important to me. Could you share with me a bit about the health benefits provided by FedEx Freight?"

  10. 10.

    Name for me three of the transportation services offered at FedEx Freight.

      The hiring authority at FedEx Freight wants to see that you have taken the time to get to know their business and exactly what they offer. Do your research on the company website and be prepared to talk about some of the services that stand out the most to you.

      Rachelle's Answer #1

      "I see that FedEx Freight offers a plethora of services ranging from intermodal and dedicated trucking to brokerage and cross-border freight services. My specialty is in cross-border services, which includes shipping to Mexico and Canada."

      Rachelle's Answer #2

      "I appreciate the range of services offered at FedEx Freight including your dedicated fleet services which are customized to optimize your clients' shipping needs. The other service that stood out to me includes your brokerage services. It's great that your clients are assigned a single point of contact for their business needs. The third service that stood out to me the most is intermodal freight shipping. Your offering is broad from transcontinental to express services."

  11. 11.

    How is our ever-changing economy impacting the trucking industry?

      According to the American Trucking Association, we move 70% of goods by road. This statistic means that trucking is an incredibly important industry for the economy. This importance also means that our economic standing can significantly impact the health of the trucking industry. Show the interviewer that you have a finger on the pulse of what is happening in your industry.

      Rachelle's Answer #1

      "I notice the biggest difference in the trucking industry when we are in a tight economy. With a slow economy comes less demand for shipped goods considered luxuries such as cars and garments. Consumers spend less money, which translates to fewer goods shipped and fewer loads run."

      Rachelle's Answer #2

      "From what I know, a slow economy means that people are consuming less under nearly every category. This slow-down of consumption means there is less to ship out. For this reason, shippers will try to control costs by filling trucks with more than usual and then sending them out less frequently. I have seen shippers double up on a load, to save on costs."

  12. 12.

    Carriers and shippers face many regulatory changes. How do you remain up to date on capacity, compliance, and safety standards?

      There are many rules and regulations to follow in the trucking industry. The interviewer at FedEx Freight wants to be sure that you are familiar with the reputable and valuable resources available to you. Show the interviewer that you remain up to date when it comes to safety and compliance in the trucking industry. Refer to coursework that you take, company newsletters to which you subscribe, articles that you enjoy reading, or even Google news alerts related to your job function.

      Rachelle's Answer #1

      "I subscribe to alerts from the US Department of Transportation as well the FMCSA. I also like to listen to podcasts, and there are a few that are very helpful when it comes to our industry. These include the 'Under the Hood' show and 'Drivers' Talk Radio' podcast."

      Rachelle's Answer #2

      "I recently discovered that your company has a very in-depth and helpful quarterly market report as well as regular blog posts to which I now subscribe. When it comes to being up to date on safety standards, I follow the DOT very closely as well as other regulatory arms in transportation."

  13. 13.

    In this role with FedEx Freight you will be responsible for the safe and efficient delivery of customer freight. How will you contribute to our reputation for safety and excellence?

      In the trucking industry, nothing is more important than safety and pride in work. Before your interview, take some time to learn about the mission statement and values of FedEx Freight. Through their website and other internet searches, you will be able to get a sense of their values, as well as the type of workplace culture they are creating. Are their core values a match to your own? Talk to the interviewer about how your skills and characteristics will contribute to the goals of FedEx Freight.

      Rachelle's Answer #1

      "Safe and on-time delivery is the running theme that I found when researching FedEx Freight. I appreciate your never-ending commitment to safety and professionalism. I will invest time in learning your equipment and processes, learning how to best communicate with my supervisors and colleagues, and getting to know the customers and industries that you serve."

      Rachelle's Answer #2

      "I am committed to opportunities for development and growth, which is a core value at FedEx Freight. I am looking forward to carving out a career in the trucking industry built on safety and excellence. I will contribute to your company goals by abiding by your policies, leading by example, and being an encouraging team member to my colleagues."

  14. 14.

    How familiar are you with the US Department of Transportation and the part they play with FedEx Freight daily operations?

      The US Department of Transportation (USDOT or just DOT) was established in 1966. DOT focus' on regulating all types of transportation, including trucking, rail transport, aviation, public transit, and more. Their primary mission is to enable the safe, reliable, and efficient movement of people and goods by all types of transportation.

      If hired by FedEx Freight you will need to be familiar with the US Department of Transportation and how to comply with their regulations, as they relate to your specific job title. Briefly describe what you know the DOT to be, and how they will impact your daily work operations.

      Rachelle's Answer #1

      "The US Department of Transportation works to limit safety risks in a variety of transport industries. I believe their work impacts every aspect of my job as a (insert your job description). The DOT's focus includes hazard identification, and risk analysis, which greatly reduces accidents and the consequences of hazardous events should they occur."

      Rachelle's Answer #2

      "The DOT is responsible for the regulation of transport through a variety of applications, including trucking. I believe that as a (insert your job description) the DOT will have a significant impact on the safety practices of my job in areas such as hazardous materials, operating practices, and control of all driver certifications."

  15. 15.

    FedEx Freight conducts background checks, drug, and alcohol testing. Are you able to meet these requirements?

      The interviewer needs to know that you will be able to pass any background checks; including criminal, drugs, and sometimes even alcohol. Any business in the trucking industry has to be especially careful about safety, which includes avoiding any instances related to impaired driving. If you are applying for a driver role, you must have a clean criminal record, allowing you to cross borders without issue.

      Keep your answer straightforward. If you know that you will pass any background checks with flying colors, state that you will comply with anything they need. If you may have a discrepancy, you should disclose this right away.

      Rachelle's Answer #1

      "I am happy to take any background checks required to work for FedEx Freight. I have a clean criminal background, good credit, and am free of all illegal drugs. I brought a recent police check with me today if you would like to take a copy for my candidate file."

      Rachelle's Answer #2

      "I am prepared to take any background testing required by FedEx Freight. My history complies with any federal regulations required to work in this industry. Rest assured, there will be no surprises during my background checks."

  16. 16.

    Do you have experience in the movement of hazardous material, restricted, or time-sensitive shipments?

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  17. 17.

    Trucking and transport require the ability to react quickly and professionally. How do you keep your cool in the face of change?

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  18. 18.

    The trucking and transport industry can be stressful and high-stakes. How do you deal under extreme stress?

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  19. 19.

    How extensive is the fleet at FedEx Freight?

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  20. 20.

    What is the FMCSA and its primary purpose?

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  21. 21.

    Are you prepared for substantial amounts of travel?

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  22. 22.

    Tell me about your post-secondary education and how it applies to the trucking industry. Are you interested in expanding your schooling, or gaining further certifications?

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  23. 23.

    What were you doing during the gaps in employment that I see on your resume?

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  24. 24.

    When have you discovered a problem at work, and went above and beyond to repair the issue?

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  25. 25.

    What timeline do you feel is appropriate when responding to customers and other stakeholders?

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  26. 26.

    FedEx Freight seeks out the most honest employees. Have you ever kept the remainder of an expense allotted to you?

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  27. 27.

    Tell me why you are leaving your current job.

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  28. 28.

    How would you handle a client who is exceptionally rude to you?

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  29. 29.

    How would you deal with a supervisor who is a poor communicator?

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  30. 30.

    Tell me about yourself.

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