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Famous Footwear Interview
Questions

31 Questions and Answers by
| Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.

Question 1 of 31

Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker?

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Famous Footwear Interview Questions

  1. 1.

    Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is rude towards you or a co-worker?

      Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.

      Jordan's Answer #1

      "Simple nonverbal cues usually go a long way in helping a customer calm down when they're upset about a problem they've experienced in the store -- nodding, smiling, and eye contact all make the customer feel seen and heard. Every customer is different, so every complaint is different, but I know that most companies have policies in place to guide employees in dealing with customers who are upset and growing aggressive. What's the process here at Famous Footwear?"

      Jordan's Answer #2

      "When I first started out working in retail, I learned really quickly how important it is to know how to de-escalate a confrontation with a customer who is upset, frustrated, rude, or angry. In my experience, the most important thing to do is acknowledge that the frustration is valid and listen very closely to everything the customer says. I usually repeat back the problem as I understand it after the customer has had their say so that they know that I was really listening."

  2. 2.

    What do you know about Famous Footwear? Why do you want to work for us?

      Famous Footwear is the place for athletic, fashion, and casual shoes for the whole family, with hundreds of brands and styles to choose from. We're proud to be the leading family footwear destination. What stands out to you about Famous Footwear? What interests you in joining our team?

      Jordan's Answer #1

      "As a mom of four super active kids, it's important to me to have a one-stop shop for the whole family, and Famous Footwear is definitely that! I've always appreciated how easy it is to find something for all my kids, and a little treat for myself. When I decided to rejoin the workforce, I knew I wanted to apply at Famous Footwear because the employees are always so friendly and seem to be having a good time at work, and the store is always clean and well-organized. I would love to join a team that balances hard work and fun!"

      Jordan's Answer #2

      "I have researched Famous Footwear a great deal and am very happy with the positive reviews I came across, online. I would love to work for a company with such a great reputation."

  3. 3.

    Tell me about a time when you made a suggestion requesting change in an organization.

      Curiosity is one of Famous Footwear's core values -- we always want to be moving forward and approaching our business with curiosity for new ideas. Talk to the interviewer about a time when you were able to suggest a change in the workplace.

      Jordan's Answer #1

      "I love problem solving, and my brain is naturally inclined toward finding the most efficient ways of doing things. A few months ago, I recognized an opportunity to change the process for a regular, daily task to streamline it and make it more efficient. I tested it out a few times to prove my theory, and then I talked to my manager about it. She was thrilled with the idea and saw its merits, so she gave me ownership over training my coworkers in the new process."

      Jordan's Answer #2

      "Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."

  4. 4.

    What are your salary expectations?

      The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

      Jordan's Answer #1

      "Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

      Jordan's Answer #2

      "I am currently making $22/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

  5. 5.

    How do you handle a situation where your supervisor does not properly communicate information to you?

      You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not interact with you in a way that you like.

      Jordan's Answer #1

      "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."

      Jordan's Answer #2

      "I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."

  6. 6.

    Have you ever taken a risk that paid off at work?

      At Famous Footwear, our management team will empower you to take risks and take on new roles -- we always want to push you to be better and rise to meet new challenges. Maybe you've agreed to a task that you've never attempted, or took on a new role that you were nervous about. Describe to the interviewer a time that you took a risk at work and how that risk paid off.

      Jordan's Answer #1

      "Moving into the retail industry in the first place felt like a huge risk for me -- I left a successful career in communications because it was draining my creativity, joy, and enthusiasm for the work. It was really frightening to move into a retail role where I was making less money, but it has paid off in a huge way. I'm much more satisfied with my work, I have more energy and time for what matters in my personal life, and I finally have great relationships with my coworkers. That's a risk that really paid off!"

      Jordan's Answer #2

      "After I had been working in the same store for about two years, my manager pulled me aside and asked me if I would be interested in taking on new responsibilities. For me, it felt really risky -- I hate to fail, and the new responsibilities were things I was totally unfamiliar with. But my manager's faith in me really gave me the support I needed, and I accepted the new job title. The change definitely came with some setbacks and challenges, but I also learned so much about myself and my ability to exceed my own expectations."

  7. 7.

    This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

      Famous Footwear locations are open Monday-Saturday, 10AM-9PM and Sunday 12PM-6PM, so it's important that your schedule is flexible enough to accommodate these hours. Talk to the interviewer about your schedule and any limitations you may have.

      Jordan's Answer #1

      "I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."

      Jordan's Answer #2

      "I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."

  8. 8.

    You will be responsible for a large amount of cash and valuable merchandise at Famous Footwear. What would your most recent employer say about your character and honesty?

      Honesty is incredibly important when you are working in a retail environment based on a multitude of cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.

      Jordan's Answer #1

      "My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."

      Jordan's Answer #2

      "My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times."

  9. 9.

    At Famous Footwear, we take pride in keeping the store clean and the merchandise organized. Do you consider yourself to be orderly and meticulous?

      At Famous Footwear, it's important that everything is clean and tidy so that customers can find what they're looking for. No one wants to shop in a dirty or disorganized store. Talk to the interviewer about your experience with cleaning and organizing in your workplace.

      Jordan's Answer #1

      "During my exit interview at my last job, my supervisor told me how much she appreciated my hard work and willingness to perform cleaning duties around the store that my coworker's didn't want to do, like scrubbing the bathroom or vacuuming at the end of the night. I don't mind cleaning, and I know the extra effort makes a huge difference for customers."

      Jordan's Answer #2

      "One of the things I love about working in retail is that there's always something that can be done, and I usually fill any down time I have during a shift with performing little cleaning tasks around the store. Simply taking the time to dust off merchandise and shelves can make customers feel much more inclined to make purchases."

  10. 10.

    We have a strong employee honesty program in place at Famous Footwear to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?

      Loss prevention initiatives are incredibly important in the retail sector. Discuss with the interviewer how you would handle a situation surrounding employee theft. Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.

      Jordan's Answer #1

      "My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."

      Jordan's Answer #2

      "I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"

  11. 11.

    At Famous Footwear we like to hire strong achievers. Give me an example of a time when you went above and beyond.

      Display to the interviewer that you can do more than the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

      Jordan's Answer #1

      "Last month, our display coordinator at the store where I currently work was feeling really overwhelmed by the number of projects she was working on. I asked her if I could help her do any of her smaller tasks around the store once I got off work so that she could stay focused on a huge new window display she's designing, and she was so grateful for the help. It was such a small thing for me, but it made a huge impact on her stress levels that day."

      Jordan's Answer #2

      "Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help but also benefited me by way of organization."

  12. 12.

    How do you handle situations that could cause you to be late or miss work?

      At Famous Footwear, we want to make sure all of our employees are empowered to be leaders and to pursue excellence in all that they do. One of the ways that an employee can prove their leadership and excellence is by planning ahead for the unexpected. Talk to the interviewer about how you react when unexpected situations arise that threaten to make you late for work.

      Jordan's Answer #1

      "I'm a mom to two sports-lovers, so I'm no stranger to running into complications when shuttling my girls to their separate practices, games, and meets. My go-to strategy to prevent being late to any event, including work, is to have a plan B, C, and D -- that way, if something unexpected happens, I don't have to worry about how I'm going to stick to the tight schedule."

      Jordan's Answer #2

      "I've been on school and intramural sports teams since I was really young, and timelines and punctuality are values that every coach has instilled in me. Being on time is really important to me, so I always have a backup plan in mind if something goes wrong. I tend to leave for work much earlier than necessary -- that way, I have time to relax before my shift starts and I have a buffer build into my schedule if something unexpected pops up that would have made me late for work."

  13. 13.

    Do you have reliable transportation?

      Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.

      Jordan's Answer #1

      "I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."

      Jordan's Answer #2

      "I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."

  14. 14.

    What do you hope to learn from this job at Famous Footwear?

      Famous Footwear is a large corporation with a wide variety of career paths. There's something for everyone at Famous Footwear, and a retail job could get your foot in the door for future career opportunities. Talk to the interviewer about what you hope to learn at Famous Footwear and how you see yourself growing with the company in the future.

      Jordan's Answer #1

      "One of the main reasons I'm interested in a job at Famous Footwear is that I would really like to move into a Merchandising role someday. I'm hoping that staring out on the sales floor will lay the groundwork for me to take on more responsibilities and, hopefully, will make me an ideal candidate for a merchandising role sometime in the future."

      Jordan's Answer #2

      "I am looking to lay the foundation for the rest of my career with this position. I looked at a lot of job postings and had interviewed some very carefully selected places, but you are by far my front-runner. I want to learn not only the fundamentals of sales but also become comfortable with both sides of the business. I appreciate that you want me to start with the basics of the inside sales before moving into outside sales."

  15. 15.

    Tell me about a time you had to handle conflict at work.

      We've worked hard to create an exceptional company culture at Famous Footwear, but we know there's no way to prevent conflict from happening from time to time. Have you ever had a conflict with a coworker or manager? How did you resolve this issue? What did you learn?

      Jordan's Answer #1

      "I've been lucky enough to never be involved personally in conflicts with a coworker, but I've definitely done my share of mediating between two coworkers before. When I'm helping coworkers through conflict, I always make sure that I'm fully hearing both sides of the story and trying to get to the root of the hurt between them. I think the experience of having and resolving conflict can actually be really healthy -- it's made the teams I've been on that much stronger because it helps us all know how to respond to each other instead of being reactionary."

      Jordan's Answer #2

      "A few years ago, a coworker and I had an ongoing, unspoken issue between us from a situation that happened outside of work. We didn't talk about it, but I think everyone could feel the tension between us building. It finally erupted in an argument while we were at work, and our manager had to pull us aside and talk to us about our behavior. It was really embarrassing and uncomfortable, and I made a promise to myself never to let conflict go on so long without addressing it. Now when I have an issue with something my coworker or manager has said or done, I take some time to cool off, then approach them with respect and kindness and let them know how their actions affected me. That's been a great strategy for me so far."

  16. 16.

    How can Famous Footwear motivate you on the job?

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  17. 17.

    Describe to me your ideal employer.

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  18. 18.

    Describe your personality.

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  19. 19.

    What type of work environment do you dislike working in?

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  20. 20.

    What type of manager brings out the best in you?

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  21. 21.

    Why is this job with Famous Footwear right for you at this time in your career?

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  22. 22.

    How do you like to be recognized for your accomplishments?

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  23. 23.

    Take me through your career history and describe how your past experience has prepared

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  24. 24.

    Have you researched our company values? What makes you the best candidate for Famous Footwear?

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  25. 25.

    How do you feel about working closely with a team?

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  26. 26.

    Tell me 3 qualities you possess that make you a strong fit for this position with Famous Footwear.

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  27. 27.

    What do you think makes a good leader?

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  28. 28.

    This position requires you to adhere to a dress code.How do you feel about this?

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  29. 29.

    Tell me about a time a supervisor criticized your work. How did you respond?

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  30. 30.

    What causes you stress on the job? How do you respond to stress at work?

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  31. 31.

    Famous Footwear puts customer service first. How do you ensure that you always put the customers' needs first?

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