We've worked hard to create an exceptional company culture at Famous Footwear, but we know there's no way to prevent conflict from happening from time to time. Have you ever had a conflict with a coworker or manager? How did you resolve this issue? What did you learn?
"I've been lucky enough to never be involved personally in conflicts with a coworker, but I've definitely done my share of mediating between two coworkers before. When I'm helping coworkers through conflict, I always make sure that I'm fully hearing both sides of the story and trying to get to the root of the hurt between them. I think the experience of having and resolving conflict can actually be really healthy -- it's made the teams I've been on that much stronger because it helps us all know how to respond to each other instead of being reactionary."
"A few years ago, a coworker and I had an ongoing, unspoken issue between us from a situation that happened outside of work. We didn't talk about it, but I think everyone could feel the tension between us building. It finally erupted in an argument while we were at work, and our manager had to pull us aside and talk to us about our behavior. It was really embarrassing and uncomfortable, and I made a promise to myself never to let conflict go on so long without addressing it. Now when I have an issue with something my coworker or manager has said or done, I take some time to cool off, then approach them with respect and kindness and let them know how their actions affected me. That's been a great strategy for me so far."
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
"I am currently making $22/hour with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
At Famous Footwear, we believe that when we are inspired to be our best, our potential is limitless. Our management team will always be looking for ways that they can motivate you to do your best work and contribute to our company mission of helping people feel their best -- feet first. Talk to the interviewer about ways that you stayed motivated at work.
"I am best motivated through words of praise and recognition for a job well done. I do like to know that my efforts are noticed. In my current position, we have a leaderboard and I do like that concept because it creates a healthy bit of personal competition for me as well."
"I am very much self-driven and self-motivated. As long as I am being treated with respect and feel appreciated, you will get the best work from me."
From our great company culture to our passionate, helpful sales associates, we think there's a lot to love about a job at Famous Footwear -- and we think you will, too. What kinds of companies stand out to you? What do you look for in a potential employer?
"It's really important to me to work for a company that takes active steps to make a positive impact on the world. That's why I was so excited to read about Famous Footwear's partnership with the March of Dimes. They've donated so much money to this incredible organization over the years, and I know those donations have had huge impacts on our local communities. That's the exact kind of behavior I look for in a potential employer."
"My ideal employer is one that brings charisma and passion to their work. I work best with organizations who have a penchant for learning and promote their employees based on performance."
Famous Footwear is a company founded on the insight that people are unique. We're proud of our inclusive and collaborative environment where differences are celebrated and everyone is encouraged to truly be themselves at work. How would you describe your personality?
"I'm definitely a friendly, outgoing person -- I love meeting new people and forming connections with them. That's the most important element of my personality, I think: I just really love people, hearing their stories, and using what I know about them to help them find exactly what they're looking for."
"I would describe myself primarily as hard-working. I can be really laser-focused on a task, but I do my best to be really engaged with my customers and make sure they're receiving what they need from me."
The retail industry is fast-paced, exciting, active, and ever-changing -- and we know it's not for everyone. Talk to the interviewer about work environments you have encountered in the past that you were not well-suited for. How do you think you'll fit in at Famous Footwear?
"I do my best work when I feel like I'm really a member of a team, so I think Famous Footwear will be a great fit for me. All of the feedback I've read online about the work environment here indicates that the employees are encouraged to treat each other with respect, encourage each other, and help each other meet their sales goals. That's just what I'm looking for!"
"I can be productive in most work environments, so long as the mentality is positive and teamwork is encouraged. I cannot work in an environment that feels negative or toxic."
You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not interact with you in a way that you like.
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
"I have had great supervisors in my previous positions; however, if faced with a communication challenge like this, I would ask the supervisor how I could improve communication between us. Rather than placing blame, I believe it's always more effective to ask for growth recommendations."
We believe that when we are inspired to be our best, our potential is limitless. The management team at Famous Footwear are all dedicated to building strong, successful teams, starting with bringing out the best in every individual. Talk to the interviewer about your relationships with managers in the past. What stands out to you about these relationships? What made them so successful?
"The best manager I've ever had consistently checked in on me and my coworkers to make sure I was on board with any new policies; she found ways to train me and push my skills to new levels; and she really took an interest in helping me develop my sales skills. If that's the kind of management I can look forward to at Famous Footwear, I think I'll be really happy here!"
"In the past, I have worked best with managers who are strong mentors but also offer autonomy when it comes to the tasks they know I am well versed in."
At Famous Footwear, we encourage you to continue developing your career through degree and certificate programs. We want you to feel empowered to take the next step in your retail career with Famous Footwear What are your personal career goals? How can this position with Famous Footwear help you achieve those goals.
"I really want to move into management someday in the future, so I've been interviewing at companies that I feel I can really grow with for the next several years. My dream is to manage my own store, and Famous Footwear has the perfect balance of career advancement opportunities and a great company culture."
"I have been passively seeking a new position for quite some time and haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, at this point in my career, because it offers an opportunity for me to utilize my recent education in Communication while giving me an opportunity to advance in my management skills."
At Famous Footwear, our management team will empower you to take risks and take on new roles -- we always want to push you to be better and rise to meet new challenges. Maybe you've agreed to a task that you've never attempted, or took on a new role that you were nervous about. Describe to the interviewer a time that you took a risk at work and how that risk paid off.
"Moving into the retail industry in the first place felt like a huge risk for me -- I left a successful career in communications because it was draining my creativity, joy, and enthusiasm for the work. It was really frightening to move into a retail role where I was making less money, but it has paid off in a huge way. I'm much more satisfied with my work, I have more energy and time for what matters in my personal life, and I finally have great relationships with my coworkers. That's a risk that really paid off!"
"After I had been working in the same store for about two years, my manager pulled me aside and asked me if I would be interested in taking on new responsibilities. For me, it felt really risky -- I hate to fail, and the new responsibilities were things I was totally unfamiliar with. But my manager's faith in me really gave me the support I needed, and I accepted the new job title. The change definitely came with some setbacks and challenges, but I also learned so much about myself and my ability to exceed my own expectations."
Curiosity is one of Famous Footwear's core values -- we always want to be moving forward and approaching our business with curiosity for new ideas. Talk to the interviewer about a time when you were able to suggest a change in the workplace.
"I love problem solving, and my brain is naturally inclined toward finding the most efficient ways of doing things. A few months ago, I recognized an opportunity to change the process for a regular, daily task to streamline it and make it more efficient. I tested it out a few times to prove my theory, and then I talked to my manager about it. She was thrilled with the idea and saw its merits, so she gave me ownership over training my coworkers in the new process."
"Last year when I was managing our weekend shift, I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
We all like recognition in some way for our accomplishments in the workplace. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?
"A few years ago, I had a manager who made a habit of hand-writing thank you notes for team members who went the extra mile or completed a large project, and I always appreciated that small, thoughtful token of appreciation. It motivated me to do my best work because I wanted to be an employee who she trusted and appreciated enough that she would take those few moments to say thank you."
"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."
Famous Footwear locations are open Monday-Saturday, 10AM-9PM and Sunday 12PM-6PM, so it's important that your schedule is flexible enough to accommodate these hours. Talk to the interviewer about your schedule and any limitations you may have.
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Even if you don't have any retail experience, successful applicants at Famous Footwear should display a passion for the industry as well as the Famous Footwear customer: athletes, shoe aficionados, and casual shoppers alike. Walk the interviewer through some of your previous jobs and describe how they have prepared you for a job at Famous Footwear.
"While I haven't yet held a retail position, I think my passion for shoes as well as my love of athletics in general make up for my lack of experience. My hardest job, in terms of customer service, was probably when I worked at an IT call center where I regularly had to calm upset clients. I learned so much about communication, listening, and creating great customer service experiences out of frustrating circumstances."
"My most challenging position, and also my most favorite position, would be my current role. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. In my current position, the hours are great, my co-workers are nice, and I receive fair compensation."
At Famous Footwear, we all share the same foundation: craftmanship, a passion for fit, and a mission to continue to inspire people to feel good -- feet first. Our company values -- Passion, Accountability, Curiosity, Creativity, and Caring -- all support these missions and bind us together as a team. Which of these values stands out to you most? How would you incorporate that value into your work at Famous Footwear?
"I really respond to the value of Curiosity -- I think that's such an important quality to have as a person and especially as a retail worker. Approaching each customer, coworker, new situation, and challenge with curiosity really changes the way you respond and interact with people and situations -- and I think it can really bind a team together."
"I'm really glad that Accountability is such an important value at Famous Footwear because it's one of my personal values, as well. I think it's so important to take ownership of your decisions and your work, even when (especially when!) things don't go according to plan. If I make a mistake, I always come forward and admit to it and try to find ways to rectify it, even when it's hard or uncomfortable to be accountable for the problem."
Honesty is incredibly important when you are working in a retail environment based on a multitude of cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.
"My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."
"My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times."
Famous Footwear is a company founded on the insight that people are unique. We're proud of our inclusive and collaborative environment where differences are celebrated. You can expect to be working closely with a diverse team working toward a shared mission of inspiring our customers to feel good -- feet first. Talk to the interviewer about how you feel about close teamwork.
"I love the idea of working on a team. My job for the last few years has been extremely independent, which has been good in many ways, but I find the isolating nature of the work really difficult. I do much better when I can work on a team with people who are like-minded and share an enthusiasm for the work and the company."
"I'm definitely a team-oriented person, so I'm really glad that teamwork is so foundational to the culture at Famous Footwear. I've worked on teams in the past that have been toxic or too competitive, and it was really disheartening and distracting. I'm really looking for a job where I can invest in my teammates and build something really strong together."
Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.
"Simple nonverbal cues usually go a long way in helping a customer calm down when they're upset about a problem they've experienced in the store -- nodding, smiling, and eye contact all make the customer feel seen and heard. Every customer is different, so every complaint is different, but I know that most companies have policies in place to guide employees in dealing with customers who are upset and growing aggressive. What's the process here at Famous Footwear?"
"When I first started out working in retail, I learned really quickly how important it is to know how to de-escalate a confrontation with a customer who is upset, frustrated, rude, or angry. In my experience, the most important thing to do is acknowledge that the frustration is valid and listen very closely to everything the customer says. I usually repeat back the problem as I understand it after the customer has had their say so that they know that I was really listening."
Famous Footwear employees are passionate about shoes, their store, and, most importantly, their customers. We're looking for enthusiastic, hard-working shoe aficionados to join our team, so talk to the interviewer about three things that will help you stand out from other candidates. What unique things can you contribute to our team?
"First and foremost, I'm a passionate athlete who is passionate about her footwear. I think it would really easy for me to engage customers about their favorite athletic pastimes and their wardrobes. When I'm passionate about something, I'm really enthusiastic -- my friends are always telling me that I could sell water to a fish if I wanted to. I just want everyone to be as excited about new product launches and great deals as I am."
"I love that Famous Footwear really values teamwork -- that's something I'm really passionate about. I do my best work when I feel like I'm a real member of a team. I also have strong organization skills, and I find it easy and natural to have a conversation with anyone comfortably."
At Famous Footwear, we're always on the lookout for associates who show promise to move into leadership and managerial positions in the future. Talk to the interviewer about how you view leadership and what you think makes a great leader.
"I think that great leaders are always striving to do better and exceed their own expectations. I'm always setting myself new challenges and seeing how far I can push myself, both at work and in my personal life. I think leadership in a retail environment means encouraging your coworkers to do their best and exceed their own expectations as well."
"The best leaders and managers I've had make time to ask for feedback from their employees -- they're always trying to make sure that they are both leading and serving the people who work for them."
At Famous Footwear, it's important that everything is clean and tidy so that customers can find what they're looking for. No one wants to shop in a dirty or disorganized store. Talk to the interviewer about your experience with cleaning and organizing in your workplace.
"During my exit interview at my last job, my supervisor told me how much she appreciated my hard work and willingness to perform cleaning duties around the store that my coworker's didn't want to do, like scrubbing the bathroom or vacuuming at the end of the night. I don't mind cleaning, and I know the extra effort makes a huge difference for customers."
"One of the things I love about working in retail is that there's always something that can be done, and I usually fill any down time I have during a shift with performing little cleaning tasks around the store. Simply taking the time to dust off merchandise and shelves can make customers feel much more inclined to make purchases."
Famous Footwear is a fashion company, and we expect our sales associates' work wardrobe to reflect that. Our associates dress for their day and are on-trend in work-appropriate styles. Are you comfortable adhering to this dress code policy?
"I'm kind of excited about having a more relaxed dress code -- my last several jobs have required uniforms, so a dress code is a nice step up! I'm certainly happy to adhere to any dress code requirements at the store."
"I think that dress codes are a great way to provide a feeling of unity in the workplace. Can you tell me more about the dress code at Famous Footwear?"
At Famous Footwear, it's important that our managers make sure that their team members are rising to meet the challenges of the job and doing their best work. This goal naturally involves both recognizing great work and providing critiques and feedback when things aren't up to our standards. Has a supervisor ever given you negative feedback on your work? What was your reaction?
"I've definitely been critiqued by supervisors in the past, and I've never had a problem with it. If a supervisor was ever rude, aggressive, unfair, or unkind in their criticism, I would probably try to talk about the issue with them later on and let them know that their approach to the feedback was hurtful or unnecessary, but I've never been in that situation before."
"I like to think about criticism and challenges as opportunities for growth. About a year ago, I started making it a common practice to ask my managers for feedback on my work regularly so that I understood what I was doing well and how I could improve. It never feels good to be criticized at the time, but I really believe that I've only ever become a better worker as a result of criticism from my managers."
Loss prevention initiatives are incredibly important in the retail sector. Discuss with the interviewer how you would handle a situation surrounding employee theft. Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
"I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"
At Famous Footwear, our store culture is a balance of hard work and fun, but the fast pace and ever-changing nature of the environment can be stressful from time to time. Talk to the interviewer about stressful situations you've encountered at work and how you respond to times of stress.
"I really love the retail industry and find that it's the atmosphere I feel most comfortable in for my working life. I do get stressed out if the relationships between team members aren't healthy. In the past, I've had trouble focusing on my work if I know there's drama going on between my coworkers. I've definitely gotten better about this over the years, though. When I find myself feeling stressed, I try to channel my energy into efficiency and finding opportunities for great customer interactions."
"In the past, I've become rather stressed when faced with a large project with a tight timeline. A couple of years ago, I was tasked with reorganizing our entire stock room, and we needed it finished by the time our district manager came to the store. It was a huge undertaking, and I was initially kind of panicked about completing the work on time, but I realized that if I kept a level head and broke the project into smaller tasks, I could find the most efficient way to complete the project. I was able to complete the project in the required time from, and our district manager was very pleased with the reorganized stock room."
Famous Footwear is the place for athletic, fashion, and casual shoes for the whole family, with hundreds of brands and styles to choose from. We're proud to be the leading family footwear destination. What stands out to you about Famous Footwear? What interests you in joining our team?
"As a mom of four super active kids, it's important to me to have a one-stop shop for the whole family, and Famous Footwear is definitely that! I've always appreciated how easy it is to find something for all my kids, and a little treat for myself. When I decided to rejoin the workforce, I knew I wanted to apply at Famous Footwear because the employees are always so friendly and seem to be having a good time at work, and the store is always clean and well-organized. I would love to join a team that balances hard work and fun!"
"I have researched Famous Footwear a great deal and am very happy with the positive reviews I came across, online. I would love to work for a company with such a great reputation."
Famous Footwear is looking for passionate employees who can share their love of shoes with their customers. Talk to the interviewer about your personal customer service strategy.
"Shoes are my retail weakness, and I love talking to people about brands and styles that I love. My personal customer service strategy is always to try to engage the customer in conversation: whether that's by complimenting their shoes, talking about a product that they're taking a look at, or providing product information. I think customers respond really well to genuine connection, so that's what I always try to form with customers."
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."