How would you rate your problem-solving abilities?

"I enjoy solving problems, so I'd give myself a 9/10. At my last job where I was a social media manager, I had to use critical thinking skills every day to solve unexpected problems, and I really thrived in that environment. For example, a person on my team accidentally posted inaccurate data across 5 different social media platforms. Once a follower pointed it out, things spread like wildfire, and it just didn't make sense to remove the posts. Instead, I came up with a strategy to address the mistake with humor, developing a meme that apologized for the mistake and conveyed the correct data. Once I shared that across all the different platforms, it got more engagement than the original post."

The Market Specialist position is centered around problem-solving. Since problem-solving is a core component of the job, the interviewer wants to know how confident you are in this area.

When answering, give a confident but honest response. Hopefully, you are skilled at problem-solving and can rate yourself well and give a relevant example. If you don't consider yourself a "problem-solver" and shy away from challenges, this may not be a position you'd enjoy.

How do you deal with difficult people?

"I'm no stranger to handling difficult situations or people. During college, I worked as an office assistant at a law firm where I often ran the front office. It wasn't uncommon for a client to come through the doors really upset about a lost case or some aspect of their representation. I had a solid method for dealing with these situations that included staying calm, being respectful, and thinking logically about the facts. For instance, if a person came in demanding to see an attorney who was in a meeting, immediately telling them that wasn't possible typically made them even angrier. Instead, I empathized with the client, heard them out, and made sure they knew I was taking them seriously. Then, I'd let them know I needed to check the attorney's availability and to please allow me a few moments. Even when I returned and said they would have to schedule a meeting for another time, my initial interaction with the client typically helped deescalate the situation enough that they would agree. As a Market Specialist at Facebook, I'd rely on my ability to stay calm and be logical to help me navigate any difficult situations I encounter."

Difficult situations are part of any job, but this is especially the case for a Market Specialist since you'll be moderating content on one of the world's largest social media platforms. The interviewer is asking this question to understand your approach to dealing with difficult people and/or stressful situations.

Focus your answer on describing your process for navigating difficult situations. It's ideal if you can include a brief example of a difficult situation you handled well.

How would you rate your communication and writing skills?

"I'm a strong communicator, both verbally and in writing. I like to reflect on the message I want to send before speaking or writing to ensure how I convey something will be received the right way. I also try to stick to the main points when I'm first communicating something, leaving details out until I'm sure everyone is on the same page with the main idea."

Strong communication skills are an integral part of a FB Market Specialist's position as the role involves collaboration with other teams and colleagues. The interviewer hopes to hear that you are confident in your communication and writing skills.

Deliver a polished answer with confidence. It's key that your answer is on point, as it's a testament to the accuracy of your answer. In other words, if you say you're a good communicator in a way that's hard to understand or unconvincing, your interviewer is likely to decide you are not, in fact, a good communicator. On the other hand, if you deliver a well-crafted answer, it speaks to your communication ability.

10,000 people applied for this role. Why should I hire you?

"Even though my resume paints a straightforward picture of who I am as a candidate, there's a lot left unsaid. I'm really passionate about advocating for underrepresented groups and making sure their voices are heard. As a minority myself, I know what it's like to feel like no one hears me and that my ideas don't matter. My passion for this will serve as a strong motivator to not only ensure the content on Facebook is fair and well-moderated, but it will also drive me to contribute to ongoing community improvement efforts."

"Why should I hire you?" is a classic interview question, and since Facebook receives such a huge amount of applications for any given position, it makes sense for your interviewer to give you an opportunity to sell yourself! They ask this question to allow you a chance to highlight your best skills and attributes.

This is an important question, and an amazing answer can help you move forward in the interview process. Before the interview, think about what makes you stand out from the crowd. Choose 2-3 unique attributes or skills that are relevant to the position.

What are your thoughts on Facebook's Community Standards?

"Facebook's Community Standards are very thorough, and overall I think they do an excellent job of protecting users from harmful content. I'm especially impressed with how many standards are related to protecting minors and preventing Facebook for being used for violence. Because cyberbullying has become increasingly common, I'd love to be part of any initiatives focused on developing new policies to prevent it."

The interviewer asks this question to determine how knowledgeable you are about their business, mission, and values. Your answer will help them determine if you're a good fit for the position and company culture.

It's a great idea to research Facebook's Community Standards before the interview, so you're well-versed on this topic. When you answer, highlight your knowledge of the standards and focus on the ones you think are most important. Avoid criticizing any standards, though it is okay to make positive suggestions about how to improve them.

What is your understanding of this role?

"I know the position enables me to be a regional representative of Facebook and that my work will impact users' and customers' experiences. The position involves a significant amount of content moderation as well as teamwork to set goals and develop strategies. Can you tell me a little bit about the administrative tasks involved?"

The interviewer wants to know what you think the Market Specialist role will entail. Your answer will both confirm you understand the position and let the interviewer know if there are any responsibilities they need to share with you to ensure your complete understanding of the scope of the job.

If you're unsure about the scope of the Marketing Specialist position, use the web to do some research before the interview. Your answer should be concise, and it's okay to end with a question or two about any aspects of the job you're uncertain about.

How do you stay organized when working on multiple projects?

"The most critical component of my organizational strategy is organizing my time well. Effective time management leads to a clearer head and more time to focus on the task at hand. The second most important element of organization for me is my space--both in a physical and technical capacity. I keep my work area clean and clutter-free, and I organize my materials by project so I don't miss anything. Similarly, I keep all of my computer files organized, and I use various flows and tools to keep me focused and on track throughout the day and week. I have learned over my career that neglecting any one of these key areas makes it harder for me to stay organized and effective at getting my work done, so I always maintain high standards of organization at work."

The interviewer is curious about your organizational strategies. They want to know that you have experience managing several responsibilities at once and hear about how you stay organized.

You will undoubtedly be working on multiple things at once in this role, so you should assure the interviewer that you are prepared to effectively organize your time, tasks, and even stress in order to get things done. When preparing your response, reflect on a particularly busy time and the measures you took to ensure you could successfully accomplish all your targets and goals. Feel free to share an example if you have one!

This role deals with graphic content. Are you okay with that? How do you feel about seeing graphic content?

"While no one wants to see graphic content, I am prepared to do so because I know the role helps make Facebook a safe space for users. I read that Facebook includes strategies for coping with graphic content as part of the training for this role. Can you tell me more about that?"

Because your job responsibilities as a Facebook Market Specialist will involve reviewing graphic content, the interviewer wants to confirm you understand this and feel comfortable with this aspect of the role.

Before the interview, take some time to search the web for articles about what's involved with reviewing graphic content as Facebook Market Specialist. This will give you insight into the types of content you'll be exposed to. When you answer, focus on assuring the interviewer that you are comfortable reviewing graphic content and understand the importance of this aspect of the job.

What improvement would you make to Facebook if you could do anything?

"If I could change anything about Facebook, I'd make it more customizable. I understand there are benefits in uniformity, but I'd love to change the theme colors and how my home page and feed are laid out."

The interviewer is simply curious about what improvements you'd make to their site. They might also use this question during interviews to identify good ideas for change and to gauge your knowledge of the platform.

Spend time thinking of an answer to this question before the interview so you can give an impressive response! Draw from any ideas you have that would make your experience as a user better.

"I've had a Facebook account for around 10 years now, and I use it every day. I love seeing pictures of my friends from college and my younger nieces and nephews. My favorite thing about Facebook though is being a part of several interest groups. Being able to connect with other people who care about the same causes I do is amazing and something that wouldn't have been easily possible before Facebook came along."

While being a Facebook user isn't a requirement of this position, the interviewer nonetheless wants to know if you actively use the site. Obviously, being a user indicates you have more familiarity with Facebook than someone who is not a user.

Be honest, as the interviewer has the ability to verify your answer. Simply explain if you use Facebook or not, and if so, for how long, how regularly, and in what capacity (personal, work, entertainment, communication, etc.).

Where do you see yourself in 5 years?

"I'm not sure I have it all figured out yet, but I do know I'd like to grow into a management role with Facebook. I love learning and have a strong background in leading teams, so I'm hoping that once I establish myself here, there will be opportunities for improvement."

The interviewer is curious about your goals--and wants to make sure you have some! They are asking this question to gain insight into whether your goals involve the company.

It's best to answer this question by indicating you're hoping for career growth within the company. Avoid saying this is just a "stepping-stone" or a temporary position while you're moving toward goals that will take you in another direction.

What personal accomplishments are you most proud of and why?

"One of my proudest personal accomplishments is having my master's thesis published. I worked really hard on it for over a year, so having it received positively by the journal I submitted it to was an amazing and very rewarding feeling. I'm also proud of myself for completing my degree a semester early. I took summer classes to make that happen, and while I did miss out on some fun trips and concerts, looking back, it was definitely worth it."

Much like "Tell me about yourself," the interviewer asks this question to get to know you on a more personal level. They are hoping to gain insight into your personality and what you're passionate about.

Think about personal accomplishments that are relevant to this position. For example, if you successfully juggled a full-time course load in college while working full time and/or raising a family, you can highlight that as an accomplishment that attests to your dedication and time management skills. It is okay to elaborate on an accomplishment listed in your resume as well, such as being named Employee of the Month or earning a scholarship.

Tell me about yourself.

"I grew up here in Michigan and am a huge winter sports fan. I love snowboarding and skiing and make time for them whenever I can. I have two dogs, one is huge and the other one could fit in a backpack--they keep me pretty entertained! I also like taking free online coding courses, although I've been too busy to do that for the last few months."

This is often the first question asked in an interview, and it's asked so your interviewer can learn about who you are beyond the content in your resume.

Keep in mind that the interviewer has already read your resume, so there's no need to run through your work history or education. Instead, focus on giving insight into your personality and who you are outside of your professional and educational qualifications. Consider discussing hobbies and interests. Limit your answer to just a few minutes--if the interviewer has follow-up questions, they will ask.

How would you deal with 1 million tickets?

"If I sat down to 1 million tickets, I'd start by taking a deep breath! Then, I'd focus on prioritizing the reports. I would organize them into categories like "Urgent/Requires immediate response," "Important/Reply today" and "Standard/Okay to wait until tomorrow. This would help me stay focused on working through the tickets in an organized way."

The interviewer is asking how you would deal with a huge workload because it's likely you will have very busy days as a Facebook Market Specialist. They are curious to see how you respond to this question and hope to hear you discuss a strategy for managing large volumes of work.

Let the interviewer know how you deal with a large workload, emphasizing your organizational, time management, and prioritization skills. Avoid indicating that you would try to delegate (that's not part of the job) or that you'd just "do the best I can."

How do you identify hate speech/fake news and what do you do to solve it?

"I understand that my role will include evaluating hate speech and fake news. I'd thoroughly investigate any tickets concerning this type of content by comparing them to Facebook's Community Standards. If I felt a certain piece of content was particularly ambiguous even after close analysis, I'd check with a supervisor."

As a Facebook Market Specialist, part of your job is identifying hate speech and fake news. The interviewer hopes to hear that you understand you'll need to follow Facebook's Community Standards to determine if the content is, indeed, fake news or hate speech.

Let the interviewer know that you'll thoroughly investigate any fake news/hate speech tickets by comparing the content of said posts to Facebook's Community Standards. If you feel a certain piece of content is particularly ambiguous, assure the interviewer you'd check with a supervisor rather than make your own judgment call.

What is your experience working with cross-functional teams?

"While I don't have direct experience working with cross-functional teams, I'm definitely comfortable doing so. I have great communication skills, am very adaptable, and really enjoy collaborating with people who have different skill sets than I do."

Facebook Market Specialists work with many other teams to uphold community guidelines and understand the impact of policy changes. The interviewer wants to know if you have experience working with cross-functional teams to determine if your skillset is a good match for the role.

If you have experience working with cross-functional teams, let the interviewer know that and share an example. If you don't have experience in this area, that's okay. Simply be honest about that but also let the interviewer know that you won't have any problem jumping into a role that requires cross-functional team communication.

Why is Community Operations an important part of Facebook?

"Community Operations are the backbone of Facebook. It's important because it ensures users' concerns and problems are addressed and that the community stays safe and functional."

Community Operations are the at the core of Facebook's continued success. The interviewer wants to ensure you understand the "big picture" of how they serve their users.

Make sure you're well-versed on what "community operations" means so you can answer this question knowledgeably and with confidence. Emphasize the significance of user support and problem-solving.

Why are you leaving your current role?

"The main reason I'm leaving my current job is to pursue professional growth. I feel I've reached my maximum potential at Company ABC, and I'm confident that joining Facebook will offer more opportunities."

This is a common job interview question. The interviewer asks why you want to leave your current position to understand what's motivating you to change companies and/or your career path.

Answer honestly, but avoid speaking negatively about your current employer or any colleagues. Even if you're leaving because of a conflict with a co-worker or manager, it's best not to address that directly as it can leave a negative impression on the interviewer.

How do you prioritize tasks?

"At my current job, I typically prioritize my work by deadlines and level of importance. I also think carefully about how long a specific project will take, so I don't end up rushing to finish on time. For example, a few months ago I had 2 projects on my plate that were both due on the same day. One was fairly straightforward, while the other involved a handful of more complicated tasks all coming together at the same time. The straightforward task was definitely more important as it was being submitted directly to the CEO, whereas the other project was going to a department manager. I decided to complete the straightforward task first, focusing on it fully and getting it done a few days early. Then, I was able to devote my attention to the more complicated task and finish it on time."

The interviewer is asking how you prioritize tasks to ensure you're experienced with juggling many responsibilities. They hope to hear that you have a good system in place for prioritizing.

Describe how you prioritize tasks in your current role, a previous role, or even in your personal life. It's best to give a brief example to demonstrate your explanation.

Describe your experience with content marketing.

"I'm not very familiar with content marketing, but I do know about product marketing from a course I took while earning my undergraduate degree. Product marketing is the direct pitching of products or services. It usually describes all the benefits of the product/service and includes a call to action."

While you won't be creating any content marketing content as part of your job, it's still important that you understand some of the basics of digital marketing strategies. The interviewer might ask about content marketing, product marketing, hashtag campaigns, etc. to determine your overall level of familiarity with the types of marketing happening on their platform.

If you have experience in or knowledge about the area of marketing asked about, that's great! Simply answer by describing your experience or sharing what you know. If you don't have experience or knowledge about it, be honest, and try to steer the question toward something you do know about.

What if a government official asks you to remove a post ?

"While I'm not 100% certain of your policies for this scenario, I imagine that the first step would be to review the post in question and compare it to Facebook Community Guidelines. If it did violate a guideline, I'd follow the established removal protocol. If I wasn't sure, I'd check with a supervisor for guidance."

It's possible that a government official will request that a post is removed from Facebook. There are a variety of reasons this might happen, and the interviewer wants to know how much you know about handling these requests.

If you're familiar with Facebook's policies for handling removal requests from government officials, tell the interviewer what you know. If you aren't sure about their policies, that's okay. Just be honest and let the interviewer know that you'd look forward to learning about their policies and would be committed to following them.

What types of abuse cases are you familiar with?

"I'm familiar with several different ways users abuse Facebook. For instance, graphic violence, hate speech, and fake accounts are types of abuse I'm familiar with and have read several articles on."

The interviewer is curious if you're familiar with different types of abuse cases. Your answer will let them know how much training you'll require and give some insight into whether or not you've researched the responsibilities of the Facebook Market Specialist position.

Spend time researching types of abuse cases on Facebook before the interview so you can answer this question, rather than being caught off guard. Some types of abuse cases are graphic violence, adult nudity, and sexual activity, terrorist propaganda, hate speech, spam, and fake accounts.

Are you comfortable working with large data sets?

"I am comfortable working with large data sets. In fact, I enjoy analyzing data and using it to make decisions that better customer experiences. Several years ago, I worked as a social media manager for a large corporation, and I analyzed the data for their social media platforms on a weekly basis. My findings informed the type of content the company posted and when it was posted."

Part of your job as a Facebook Market Specialist will be working with and analyzing large data sets. The interviewer wants to confirm you're comfortable with this. Your answer will let them know how confident you are with this aspect of the position.

When answering this question, you'll want to convey confidence in your ability to work with large data sets. Assure the interviewer that you understand this is part of the position and share any examples about working with large data sets from previous experiences.

How do you identify "good" vs. "bad" users?

"I imagine that "bad" users are those who repeatedly violate Facebook's Community Standards, but I don't have a great deal of knowledge on this topic. If I'm hired, I'd definitely focus on understanding your guidelines for making this distinction."

Since you'll be evaluating content, addressing myriad tickets, and making decisions, the interviewer wants to know how experienced you are at determining if a Facebook user is "bad" or "good." They don't necessarily expect you to have the perfect answer to this question; they are simply exploring how much you know about the topic.

If you are familiar with Facebook's guidelines for identifying "bad" users (those who repeatedly violate community standards, for example), let the interviewer know that. If you're not familiar with these guidelines, that's okay! Rather than guess the answer, just let the interviewer know that you're eager to learn Facebook's strategies and guidelines for making this distinction.

How do you identify a FB account created by underage children?

"I know that Facebook does not allow anyone under 13 to create or have an account. If I received a ticket about a suspected underage account, I'd carefully evaluate the content and pictures on the post to determine the user's likely age. If there was any indication that the user was under 13, I would put the account on a hold."

Facebook has firm guidelines for the minimum age of its users. The interviewer wants to know if you're familiar with the guidelines and the basic process for determining if an account was created by an underage child.

Spend some time researching this topic before the interview, as information on Facebook's age policies is widely available on the web. No one under 13 is allowed to create or use an account; this is a key piece of knowledge you can share with the interviewer when answering the question. The more knowledgeable you are on this topic, the more impressed the interviewer will be.

Who are Facebook's main competitors in the US?

"Facebook's main competitors are Twitter, Snapchat, Pinterest, and LinkedIn. There are other, smaller and emerging social media platforms seeking to compete with Facebook as well."

Knowing the competition is important in any field, and this is no exception. The interviewer is asking this question to determine your overall knowledge of social media platforms, users, and engagement.

Make sure to look up Facebook's competitors before the interview so you can answer this question accurately. Make sure not to say Instagram, since Facebook owns that platform!

How would you explain what Facebook is to someone who has never heard of it before?

"I'd say something like, 'Imagine being able to talk to and see updates from all your friends and family, no matter where they live, all in one place. Now, imagine also being able to join interest groups and local online marketplaces and make choices about the type of content you want to see when you use the site. That's Facebook in a nutshell! It's a personalized social media experience that is grounded in human connection.'"

This is an important question the interviewer asks to see how invested you are in the company. A solid, confident answer shows your genuine interest, while a haphazard, unprepared answer shows that this might just be another job for you.

Think about how to answer this question before the interview. Your response should highlight Facebook's best features and make it sound like an amazing social media platform. Avoid mentioning anything negative about the site.

What type of content do you think is reported the most on Facebook?

"I'm not sure what the actual data says, but I'd imagine abusive or bullying content is one of the most commonly reported. I think it's also possible that hate speech is also one of the most common, given today's political climate."

The interviewer wants to know how much insight you have about the types of content reported most often. It's okay if you don't know the answer, but you should be familiar with a few of the most common types of content reported.

Unless you have access to "insider information/data," you probably won't have a concrete answer, and that's okay. When answering, tell the interviewer about 2-3 types of content you can logically assume are reported the most often.

How do you spot fake accounts on Facebook?

"There are a number of ways to spot fake accounts on Facebook. For example, the profile picture is a good indicator. If there's no profile picture or just one picture that hasn't been changed in years, that's a red flag. An empty "About" section is another red flag, as is having a different name in the URL than what's shown in the profile."

Spotting fake accounts is an important part of a Facebook Market Specialist's position. The interviewer wants to know how knowledgeable you are in this area.

There is a lot of information on the web about spotting fake Facebook profiles. While you're sure to learn more on the job, make sure you're well-versed on this topic before the interview.

How do you identify if content posted on Facebook should be allowed?

"I could identify if the content was allowed by comparing it to Facebook's Community Standards. I've read through them online, and if hired, I'd study them thoroughly to ensure I made accurate decisions aligned with the company's policies."

This is a basic question that addresses one of your main job responsibilities. The interviewer is asking to see how much you know about the role you've applied for.

Let the interviewer know that you will always align your content decisions with Facebook's Community Standards. There's no need to go into great detail here unless the interviewer asks for an example. If they do, use your best judgment when answering.

Facebook Market Specialist Interview Questions

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1. How would you rate your problem-solving abilities?
2. How do you deal with difficult people?
3. How would you rate your communication and writing skills?
4. 10,000 people applied for this role. Why should I hire you?
5. What are your thoughts on Facebook's Community Standards?
6. What is your understanding of this role?
7. How do you stay organized when working on multiple projects?
8. This role deals with graphic content. Are you okay with that? How do you feel about seeing graphic content?
9. What improvement would you make to Facebook if you could do anything?
10. Do you use Facebook?
11. Where do you see yourself in 5 years?
12. What personal accomplishments are you most proud of and why?
13. Tell me about yourself.
14. How would you deal with 1 million tickets?
15. How do you identify hate speech/fake news and what do you do to solve it?
16. What is your experience working with cross-functional teams?
17. Why is Community Operations an important part of Facebook?
18. Why are you leaving your current role?
19. How do you prioritize tasks?
20. Describe your experience with content marketing.
21. What if a government official asks you to remove a post ?
22. What types of abuse cases are you familiar with?
23. Are you comfortable working with large data sets?
24. How do you identify "good" vs. "bad" users?
25. How do you identify a FB account created by underage children?
26. Who are Facebook's main competitors in the US?
27. How would you explain what Facebook is to someone who has never heard of it before?
28. What type of content do you think is reported the most on Facebook?
29. How do you spot fake accounts on Facebook?
30. How do you identify if content posted on Facebook should be allowed?

Facebook Market Specialist Interview Questions

1. How would you rate your problem-solving abilities?

2. How do you deal with difficult people?

3. How would you rate your communication and writing skills?

4. 10,000 people applied for this role. Why should I hire you?

5. What are your thoughts on Facebook's Community Standards?

6. What is your understanding of this role?

7. How do you stay organized when working on multiple projects?

8. This role deals with graphic content. Are you okay with that? How do you feel about seeing graphic content?

9. What improvement would you make to Facebook if you could do anything?

10. Do you use Facebook?

11. Where do you see yourself in 5 years?

12. What personal accomplishments are you most proud of and why?

13. Tell me about yourself.

14. How would you deal with 1 million tickets?

15. How do you identify hate speech/fake news and what do you do to solve it?

16. What is your experience working with cross-functional teams?

17. Why is Community Operations an important part of Facebook?

18. Why are you leaving your current role?

19. How do you prioritize tasks?

20. Describe your experience with content marketing.

21. What if a government official asks you to remove a post ?

22. What types of abuse cases are you familiar with?

23. Are you comfortable working with large data sets?

24. How do you identify "good" vs. "bad" users?

25. How do you identify a FB account created by underage children?

26. Who are Facebook's main competitors in the US?

27. How would you explain what Facebook is to someone who has never heard of it before?

28. What type of content do you think is reported the most on Facebook?

29. How do you spot fake accounts on Facebook?

30. How do you identify if content posted on Facebook should be allowed?