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Eze Castle Integration Interview
Questions

27 Questions and Answers by Rachelle Enns
Published December 31st, 2019 | Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Technology     Software And Technology    

Question 1 of 27

Walk me through your experience in enterprise software sales, and complex sales cycles.

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Answer Examples

1.

Walk me through your experience in enterprise software sales, and complex sales cycles.

Software sales can be complicated, time-consuming, and rarely come with a quick close. The interviewer would like to discuss any experience you have had, selling software products into enterprise accounts, where the sales cycle is even more robust than the typical small to medium-sized businesses.

The typical software sales cycle includes:

- Prospecting and generating leads
- Initiating contact
- Qualifying the lead
- Presenting the product or offer
- Booking a product demonstration
- Overcoming objections
- Closing the deal
- Implementation
- Training

This list is just a simplified breakdown of the steps and could occur throughout weeks, or even months. Discuss the exposure you have had in closing complex software deals.

Rachelle's Answer #1

"Although I have never had an official sales title, I am often called into the sales process as the subject matter expert when it comes to data migration and security questions. I know enough to understand the typical questions asked during the sales cycle, and also know that it's important to give case examples for most FAQ's. Decision makers feel much better knowing that their concern has been presented, and corrected, in the past."

Rachelle's Answer #2

"My previous company was a startup that ran very lean, financially speaking. For that reason, I was both a front-end developer, product demonstrator, and sales assistant. I would be on the sales calls with the business development lead, offering my expertise for the most technical discussions. From the time we launched our product, to the first sale, was over 12 weeks, so I fully understand that the typical software sales cycle is complex and lengthy, especially when dealing with major corporations and large business."

2.

Talk about a data integration project where you encountered an issue with completing tasks due to the negligence of others. How did you handle this issue to ensure solid completion of the project?

Because Eze Castle Integration operates in a team based atmosphere, this question is allowing your interviewer to gain insight into how you will work as part of a larger team. Large data integration projects at Eze Castle Integration will require you to work with many people, so use a prior experience where you took the bull by the horns with others to ensure successful completion of a project. Make sure to clearly outline the situation and what you had to do to overcome it to produce a positive outcome.

Rachelle's Answer #1

"Last year, I was working on a data consolidation project for a roll out of a new software program we were developing. Because the project was working with several of our existing systems, I was coordinating with several different engineers from our staff that were experts on their respective systems. As the project was going along smoothly from the start, I wasn't getting a response from one of our engineers that had key information for me to move forward. With fully understanding that people are very busy in their day to day duties, I gave him three additional days to respond with no success. Once I didn't receive a response, I went directly to his office to speak directly to him. He immediately apologized for his delay and we spoke at great length about the information that I needed to move forward. I'm glad I took this direct approach in this situation and would never hesitate to do this moving forward in a tactful manner."

Rachelle's Answer #2

"On a project a couple of years ago, I was interfered with by an outside department that was trying to interject their own unrelated tasks into the project. My first response was to have a frank conversation with the manager of the department, but he was still insistent that I move forward with his proposes changes that weren't outline in the project. Because of his insistence, I had to approach my manager about the requests and it was determined that we would not move forward with the requests of that department. Unfortunately, the end conversation had to be held with leaders from top level management with my organization. I certainly didn't want that situation, but it was called for to ensure that standards of the project."

3.

Would you say that you are a goal oriented on the job? What would I be able to do as your manager to help you achieve your goals if hired here at Eze Castle Integration?

At the heart of this question lies your interviewers desire to see what motivates you as a potential employee at Eze Castle Integration. Make it clear to your interviewer that you certainly are motivated by on the job goals and do this by using an example of a time where you were motivated by and achieved a goal. Then, think deeply about the type of manager that you like to work for in terms of goal setting and helping our achieve your goals. Let your interviewer know what type of management styles you appreciate the most while being open to any style.

Rachelle's Answer #1

"I would definitely say that I am goal oriented on the job in wanting to contribute any way that I can to the overall benefit of the organization. In my current organization, our leadership focuses on overall sales numbers at the end of the year. To help achieve these goals, our department creates our own goals to help achieve the sales numbers needed to succeed. Last year, one of those goals was to be as creative as possible in our user experience design processes. With the launch of an exciting new app midyear, sales numbers skyrocketed and our department was instrumental in that. For me, it was important that we determined our goals as a team with the final stamp of approval from our manager. While this style of management really helped motivate me, I can thrive under any management style as long as expectations and goals for my work are clearly set."

Rachelle's Answer #2

"For me, my day to day work is much more meaningful when I have goals to work for. In my current role, we have set timelines for our projects and this helps lay the framework for our goals. If hired for this position, my expectations of you as my manager would be to have goals clearly defined and a supportive atmosphere to be provided to work within."

4.

How would you handle a situation where a colleague was being very difficult to work with?

In the team based atmosphere at Eze Castle Integration, departments with different skills and backgrounds can often see things from different points of view and these situations can cause some internal conflict between coworkers. With this question, your interviewer is looking to hear how you handle situations where you are working with someone that can be seen as difficult. To give them the sense that you are able to work through conflict in a professional and sensible manner, try to talk through how you handled a conflict at work previously in the past and highlight the interpersonal skills that you used to help make it a positive situation.

Rachelle's Answer #1

"In all honesty, any great work atmosphere that I've been a part of in the past has involved conflict between colleagues. In situations I have witnessed, conflict has stemmed from very open-minded people giving their two cents in particular situations and two people not seeing eye to eye. This happened recently to me in the planning phases of a new project. On of our UX Designers and I had a disagreement on the final layout of a new software roll out we were planning. It worked best for both of us to talk about our ideas and list the pro's and con's for our ideas. I kept an open mind to learn from her point of view and she did the same to me on my end. This led us to come up with a great compromise in the end."

Rachelle's Answer #2

"Last year, we had a new engineer join our team that was hired on from his internship with us. From his first day, he made it very evident that he would only handle certain tasks within our team and only work on certain projects. As his mentor to help get him up and running, I sat him down and discussed the expectations of each of our engineers as part of our larger team. I explained to him that our approach was not to pigeonhole ourselves into smaller tasks, but rather be well rounded engineers that could handle any project and be able to cover for each other if needed. He really appreciated this approach when I explained the benefits for his long term career goals with this approach. This example shows my approach to being very direct with people that I have a conflict with in the workplace and doing so in a very professional and educational manner."

5.

If hired for this position at Eze Castle Integration, what leadership skills would you bring to our team?

While this position at Eze Castle Integration may not hold the title of manager, supervisor or director, the organization firmly believes that employees that demonstrate key leadership qualities are better set for future career success. Aside from that, leadership skills help you work better as part of a larger team and with potential customers as well. Prior to your interview, think about one or two leadership qualities that you possess and talk in detail about how you've exemplified those qualities in the past.

Rachelle's Answer #1

"I would say that my credibility is my best leadership skill. My openness and honesty suits me well when working among a team of individuals and this helps them gain trust in following my lead when working on projects. Another skill I would bring here to Eze Castle Integration would be my ability to lead by example. I'm not afraid to take a risk in seeking innovation and I've been commended for this trait many times by my current manager."

Rachelle's Answer #2

"If you were to offer this position to me, you'd quickly find that my positive attitude is an inspiration to those that I work closely with. In my current job, we work under the constant stress of tight deadlines and my positivity can be infectious to help others maintain their focus when negativity can easily take over in most situations. I would say that my other strong suit as a natural leader is my ability to be fluid on a day to day basis. Sometimes our world can be monotonous and when change comes, most resist that change. For me, change is a chance to break the current mold and grow as an employee."

6.

How do you stay organized and on track when working on multiple projects or duties at the same time?

In this role with Eze Castle Integration, you will likely be expected to manage multiple projects at the same time. Your ability to plan, manage deadlines and handle high needs items that come up on a regular basis will be essential to your success in this role and your interviewer is looking to hear how you plan for success. Whether you utilize an electronic tool or a written list, there are no right or wrong answers as long as you can prove in your answer that this method works out great for you.

Rachelle's Answer #1

"With any project that I am working on, I make sure to set benchmarks to meet deadlines ahead of time and set early personal deadlines to allow for some wiggle room. To do this, I am a proponent of using the Microsoft Outlook calendar and tasks functions to help keep me organized. I find that this method helps me stay on track with multiple projects while also leaving me wiggle room each day to fight the high needs fires that do come up in this job."

Rachelle's Answer #2

"For me to stay on track, I make sure to take ten minutes at the end of each day to recap what was accomplished, what new came up on my task list and re-prioritizing my work for the next day. Then, upon arriving the next day and working through emails from the previous evening, I can adjust my task list for the day if needed. I tend to set aside two hours per day to work on long-term project needs while focusing a majority of my time on the short-term needs."

7.

In a technical support role here at Eze Castle Integration, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.

While your interviewer will be able to get great insight into your technical expertise during your interviewer, this one question will allow you the opportunity to describe how you will bring solid interpersonal skills to the role. Your interview knows that customers will rely on you to provide quick and sensible support for their needs, but the expectation to do that in a pleasing manner is of utmost importance. Talk from a high level about your feelings on why providing great service is important and give an example or two of ways that you have done that in the past.

Rachelle's Answer #1

"To me, my job duties aren't fully satisfied if an end user leaves our conversation without a smile on their face. While any technical support specialist can handle the customer aspect of the job, few have the people skills to do so pleasantly for their customers. In any interaction that I have with a customer, I talk in a calm and boosting manner. If they are upset or mad about a situation, I reflectively listen and never place any blame back on them. By taking this approach, my customer surveys in my current position have been excellent for the three years I've held that role."

Rachelle's Answer #2

"If hired for this role here at Eze Castle Integration, you'll quickly find that my mantra in working with customers is speed with a smile. To do this, I need to be resourceful in providing them with an answer or triaging them to the correct person. I need to be knowledgeable in our product base to give them answers with confidence. And last, but not least, I need to be positive in all interactions with them."

8.

If you were confronted with a time where you wouldn't be able to meet a deadline here at Eze Castle Integration, what steps would you take when you made that realization?

At some point in any person's career, the inevitable happens and an important deadline needs to be missed. With your interviewer fully understanding this fact, they are solely interested in how you react to this situation and what you do to make the situation right. In your answer, focus on the refocused planning and communication needed while also avoiding blaming others for the situation. Your interviewer holds accountability as a desirable virtue, so be sure to take accountability for actions in your response.

Rachelle's Answer #1

"In my current position, I am very used to handling multiple tasks and projects on a day to day basis. Last year, my team was tasked with what started as a low priority project. After assembling a team to initially discuss the details and set a deadline for completion with our management, the project unfortunately fell off the radar of everyone on the team with many more high priority projects coming up each week. As the initial project's deadline was within a week of being due, our CEO reached out to me for a progress report. I immediately took full responsibility for letting this fall off the radar and I ensured our CEO that we would have an updated timeline set by the end of the week. In doing this and completing the project to his satisfaction, this was really the tipping point in our department moving forward utilizing a detailed project management tracking system. To this day, I can't say enough about how appreciative I am about utilizing this awesome system. Moving forward, you can rest assured knowing that I take full accountability for my actions and do what is necessary to communicate new expectations and meet them fully."

Rachelle's Answer #2

"Having been in this situation before, I would first sit down to gather all the facts possible in the situation. What was the deadline, why wasn't it met and what can be done are all important questions moving forward. From there, communicating to all key parties is extremely important and doing so in a timely manner is critical. In this communication, taking accountability and setting new expectations for delivery in a concise and tactful manner will most often put stakeholders at ease and allow for successful completion."

9.

If you were faced with a situation that you didn't know the answer to or understand, what would your next steps be?

Work as an IT support specialist in the software industry could potentially put you in a situation to handle a question or issue that leaves you scratching your head. While explaining to your interviewer that you have the ability to take a methodical approach to getting a problem solved with the help of others, make sure not to lost sight on what is important to the customer. Talk about how you will put the customer at east by considering their needs as part of your process.

Rachelle's Answer #1

"In times where this has happened in my current role, I have explained to the customer that an advanced issue like theirs needs to go to one of our subject matter experts to ensure that they get the best support possible. I explain that I am going to put their call on hold and reach out to the department that I need to. If possible, I connect them immediately. If not possible, then I walk through our protocol of submitting a help desk ticket to the appropriate group while explaining to the customer that our expectation is a 24 hour turnaround. I am very appreciative of these protocols because they set very easy to follow standards for our customers and help to avoid unnecessary follow up calls."

Rachelle's Answer #2

"My first step would be to ask for help from my lead in the department or my supervisor. I would let the customer know that I would be putting them in contact with another person that has more expertise on their problem and doing so was best to help problem solve in this case. If hired for this role here at Eze Castle Integration, would that method meet the expectations of the department?"

10.

Talk about a time when things didn't go as planned on the job. What was the situation and what allowed your to persevere in that situation?

As a professional in the tech industry, you have likely had a project that failed, a promotion that passed you over or a meltdown occur at some point in time. Realizing that your interviewer fully understands and expects that failure happens, talk openly and honestly about a situation where you experienced failure or failed plans. Most importantly in your answer, focus on how you overcame the particular situation and discuss lessons that you learned moving forward that you can bring to this role at Eze Castle Integration.

Rachelle's Answer #1

"A couple of years ago in my first role as a UI designer out of college, my team was tasked with coming up with a very short notice proposal for a potential high end customer. With a week turnaround time, I set right to spending my time gathering information on the company to build a mock design. When the proposal was submitted, I found out that the potential customer scoffed at my idea and the customer went with another organization's proposal for their use. The biggest piece of feedback that I got was that the UI design just wasn't conducive to the type of customers they were expecting. From that point forward, whether it has been with short notice or long-term products, I take the time to communicate with key decision makers from clients to gather information for making my design as user friendly as possible."

Rachelle's Answer #2

"Last year, I was working on a large scale project that put me face to face with a key customer. After traveling onsite with the customer to spend time with them, I exchanged contact information with two of the key decision makers. In the weeks following, I was sending them follow up emails with our business proposals and was getting frustrated at the lack of response from the clients. After my manager had questioned the viability of the potential customer, I picked up the phone and called them directly. It turns out that their responses back to me were being sent to a junk email folder that I neglected to consider. I apologized for the mistake, took action quickly and we came to a great agreement on future business together. After having a laugh about it with my boss, I now incorporate diligent communication follow ups both by phone and email with customers while also regularly checking all email inboxes."

11.

At Eze Castle Integration, we rely on a full team effort to deliver top quality products to our customers. Tell me about a time that you worked well as part of a team. Are you comfortable in a similar role here?

While this potential role with Eze Castle Integration will require your to be an independent worker that can think on your feet, you will also need to work as part of a larger team that is working toward one common goal. Because of this fact, your interviewer will want to hear that you thrive in an environment where you work with team members from other disciplines than you are trained in. In your example, stress to your interviewer that you have excellent communication skills and that you fully understand that every person on a team plays a vital role in the organization's success.

Rachelle's Answer #1

"Throughout my career, I've always enjoyed working as part of a larger team on the job and this personal enjoyment started with my love of and participation in team sports like baseball and basketball. Growing up playing sports, I learned that each team member brought a unique skill set that could help us achieve our goals. Through a great coaching staff that knew how to make these individual skills shine, this same philosophy holds true for a team that is looking to design a new software system. I know that my skills as an engineer are just part of the final product and I work very well with designers, architects, analysts and sales to help build the greatest system possible."

Rachelle's Answer #2

"I am a people person by nature and my current role has me working very closely with our engineering and design staff on writing technical manuals for our products. While I certainly can handle long days at my computer in solitude, my desire to work hand in hand with others really sets me apart from my peers in this field. I have excellent verbal, listening and written communication skills that, if hired here at Eze Castle Integration, your entire team would appreciate from my first day on the job."

12.

Do you have experience working with data in a cloud computing environment?

Over recent years, more and more companies are converting to cloud based computing services because the conversion allows them to save money and have better auditing trails. As a prospective data engineer with Eze Castle Integration, your interviewer will be looking to hear that you are at least familiar with the concepts of working with cloud based data. Talk in details about the experiences you have while keeping your mind open to working with more in the future if hired with Eze Castle Integration.

Rachelle's Answer

"My current organization has been using Apprenda, a PaaS, that allows us to develop, test and maintain our software projects. I also have experience mining and converting data off of public, community and private cloud networks. If hired here at Eze Castle Integration, I think I would bring a wealth of cloud based experience to the data engineering team."

13.

As a consultant with Eze Castle Integration, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?

Software consultants are the bridge between the end users and the development teams of new software to help come up with new and creative solutions for the business. In this role with Eze Castle Integration, you will be expected to live in two different worlds and this question focuses on how you will work with end users of the companies products. In an initial consultation, focus your efforts on how you will learn the business needs of the client, talk about what can potentially be offered and then how you will start the creative problem solving process with them.

Rachelle's Answer #1

"As an experienced consultant looking to break into the technology field, I will break a lot of awesome client focused skills to your team. In an initial consultation, my number one goal is to learn the business of the client and listen to what they are looking for in my products. Once their need is known, I can knowledgeably speak to the products that I work with to help them create a custom solution to fit their needs. If hired for this position, my first order of business would be to work very closely with the design and engineering staff to know the possibilities of customization. From there, my natural ability to consult with clients would take over in a win-win situation for all involved."

Rachelle's Answer #2

"In consulting with a new client or an existing client looking for system modifications, my number one goal in a first meeting with them would be to lay the framework for how we will move forward and to set expectations moving forward. I would look to understand their business needs and talk with them about all of the solutions possible for them with us as their software provider. From there, I have the ability to set expectations on a time frame for a solution proposal and we can move forward from there. At the end of a first meeting, I want to ensure that the key decision makers are comfortable with me and the business that I represent so they don't hesitate to reach out to me with questions or for clarification on items discussed."

14.

In our consulting services here at Eze Castle Integration, we often have to work with people who aren't very tech savvy. How would you handle a situation like this if hired for this role?

When working onsite with clients on new software and new technologies, most front line employees working on the new system won't have the technical acumen that you possess. Because of this fact, your consulting services will have to be performed in a fashion that is easy to understand for the clients. Give your answer a personal touch by explaining your ability to work with clients on a one-on-one basis and customizing your approach with them based on their level of knowledge. From a high level, then talk about certain techniques that you've found to be useful in the past.

Rachelle's Answer #1

"In my days in software sales and consulting, I've found that the best approach with clients is to always discuss things in terms of their business results as opposed to the processes involved. I've found that clients aren't interested in how a software program works to pull information out of a data table. They want to know the steps they have to take to successfully pull the relevant information to them in their work and I try to focus my efforts on that. If I get the sense that a certain person has a good understanding of the software, I don't hesitate to brag a bit about the creative programs that were designed behind the scenes because they can definitely show appreciation for that."

Rachelle's Answer #2

"Having a lot of experience doing this in my time consulting and training with external customers, there are many tools of the trade that can be implemented. I always avoid technical jargon and use wording that makes sense to a client to explain technical processes. I find that customers appreciate the use of meaningful analogies and presentations that have a lot of visuals to help understand new processes that we will be working with."

15.

Our cloud computing at Eze Castle Integration requires our experts to take proper security measures in their work. What security measures are you familiar with utilizing in a cloud platform?

As with any server or database storage, unique security risks are posed to organizations that have moved their data and applications to the cloud. At Eze Castle Integration, part of your role will be to ensure that all security measures are in place with the organizations data in the cloud and your interviewer is looking to hear that you are familiar with diagnosing security risks and taking action to prevent them with this question. Talk about your knowledge of the different cloud service providers and other security measures that you are familiar with taking in your work.

Rachelle's Answer #1

"For me, the planning stage of the cloud deployment process really sets the groundwork for security in a project. In my current role, each project adopts a cloud framework that suits the project the best. This framework is the base for our security measures in the cloud. From there, I always look to utilize a cloud service that encrypts our data and take all measures to steer away from storing sensitive information within the cloud. Last, as with any project, I help implement strict testing measures to check on the security of our cloud operations."

Rachelle's Answer #2

"In my current role, the biggest security risks that we face are loss of sensitive data and malware infections. To take all security measures possible, our first plan of attack for security is to ensure that all of our data is backed up locally with electronic copies of data. To prevent malware in all ways possible, we have implemented a strict password strength policy and we install anti-virus software in our own equipment and recommend that customers do the same as well."

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27 Eze Castle Integration Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. Walk me through your experience in enterprise software sales, and complex sales cycles.
  2. Talk about a data integration project where you encountered an issue with completing tasks due to the negligence of others. How did you handle this issue to ensure solid completion of the project?
  3. Would you say that you are a goal oriented on the job? What would I be able to do as your manager to help you achieve your goals if hired here at Eze Castle Integration?
  4. How would you handle a situation where a colleague was being very difficult to work with?
  5. If hired for this position at Eze Castle Integration, what leadership skills would you bring to our team?
  6. How do you stay organized and on track when working on multiple projects or duties at the same time?
  7. In a technical support role here at Eze Castle Integration, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.
  8. If you were confronted with a time where you wouldn't be able to meet a deadline here at Eze Castle Integration, what steps would you take when you made that realization?
  9. If you were faced with a situation that you didn't know the answer to or understand, what would your next steps be?
  10. Talk about a time when things didn't go as planned on the job. What was the situation and what allowed your to persevere in that situation?
  11. At Eze Castle Integration, we rely on a full team effort to deliver top quality products to our customers. Tell me about a time that you worked well as part of a team. Are you comfortable in a similar role here?
  12. Do you have experience working with data in a cloud computing environment?
  13. As a consultant with Eze Castle Integration, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?
  14. In our consulting services here at Eze Castle Integration, we often have to work with people who aren't very tech savvy. How would you handle a situation like this if hired for this role?
  15. Our cloud computing at Eze Castle Integration requires our experts to take proper security measures in their work. What security measures are you familiar with utilizing in a cloud platform?
  16. The next cloud engineer that we hire here at Eze Castle Integration needs to be able build a system that can handle a high amount of traffic. How would you test our system's ability to handle large amounts of traffic?
  17. If hired here at Eze Castle Integration, what do you feel would be the biggest hurdle for you to overcome from the start?
  18. As the onsite consultant for our clients here at Eze Castle Integration, you may be privy to confidential information or data. How can we ensure that you will hold client data security in the highest confidence?
  19. How would you say that you would help bring sound data governance philosophies to this role at Eze Castle Integration?
  20. How do you ensure that you have a healthy work-life balance in your career?
  21. Beyond revenue, how do Eze Castle Integration's products benefit our clients?
  22. What is one unique personality trait you possess that would help you be successful in this role with Eze Castle Integration?
  23. How do you measure the success of a data integration project?
  24. What do you know about our products and how do you think you'll be able to handle a support role surrounding them?
  25. Our implementation consultants here at Eze Castle Integration often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?
  26. What do you see as the top benefits of moving to a cloud based computing platform?
  27. What would you consider your technical specialty?
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