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Expeditors International Interview
Questions

31 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 31

Expeditors International offers many avenues for career growth. Where would you like to take your career with us?

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Expeditors International Interview Questions

  1. 1.

    Expeditors International offers many avenues for career growth. Where would you like to take your career with us?

      Before your interview, be sure to visit Expeditors International career opportunities online. Take note of the range of possibilities. Perhaps there are opportunities in other locations? What kind of growth is available in the particular department with which you are interviewing? Assure the interviewer that you desire a long-term opportunity with Expeditors International by discussing the career path you would like.

      Rachelle's Answer #1

      "I saw a few leadership opportunities posted on your company website that seemed very interesting. Ultimately, I would like to work my way into a management role where I could lead a team. I am very interested in working for Expeditors International because of the multiple growth opportunities present here, and I look forward to proving my capabilities to you."

      Rachelle's Answer #2

      "I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."

  2. 2.

    There are a lot of career options within the logistics industry. Why do you specifically want to work for Expeditors International?

      The interviewer would like to know that this isn't just any ordinary opportunity for you. Show your desire to work for Expeditors International specifically! Your answer should reveal that you have researchedExpeditors International as well as their competitors.

      To prepare, check out the company website and online reviews. Choose the aspect of their organization that stands out most to you. Perhaps Expeditors International has the best online reviews in the industry. Maybe their company culture aligns well with the work environment you are seeking, or you like that they put a focus on giving back to their community. Whatever your reasons for being interested in Expeditors International make sure it is evident to the interviewer that you want THIS job.

      Rachelle's Answer #1

      "I have been eager to find a place in your company for some time now. I regularly check your company careers site for opportunities. There are a few reasons why Expeditors International stands out to me. The primary reasons are your great reputation and the fact that you have a healthy company culture. Your employees seem happy to be here."

      Rachelle's Answer #2

      "This position with Expeditors International aligns nicely with my career goal of continued growth within logistics. This role is in my comfort zone, but a new enough approach that will intrigue me, and this company size is adequate to support growth."

  3. 3.

    What types of activities keep you busy, outside of work?

      Having hobbies and interests outside of work is a vital part of maintaining a healthy work/life balance. Talk to the interviewer about the activities that interest you outside of the workplace.

      Rachelle's Answer #1

      "I have a variety of hobbies that keep me busy outside of work hours. First, I have two children who are involved in basketball and gymnastics. I also play in a baseball beer league, I volunteer at our community church and like to read."

      Rachelle's Answer #2

      "I am a very physically active person, with a passion for outdoor sports. I love to ski, snowboard, and skate. I play in an adult hockey beer league, as well."

  4. 4.

    Give me an example of a time when you went above and beyond.

      Display to the interviewer that you can do more than just the bare minimum. Show that you can react appropriately when you see that your employer has a need that goes beyond your usual day-to-day expectations.

      Rachelle's Answer #1

      "Last week I noticed that my manager had not completed the schedule for the following week. Some of the staff were complaining that they didn't have their work schedule yet. Rather than going to my manager with the complaint, I offered to take on some of her workload so that she would have the time to complete the schedule. We worked together for a couple of overtime hours that day and were able to catch her up on everything. It felt good to help."

      Rachelle's Answer #2

      "I'd like to think that I go above and beyond most days. I help out my colleagues when they are running behind. I work overtime hours when they are requested of me. And, I spend more time ensuring that safety practices are followed, than the average individual in our department."

  5. 5.

    Do you understand our primary customer base at Expeditors International?

      Part of your research before going into an interview should include the demographic that Expeditors International is trying to reach. Perhaps their customer base is made up primarily of small business owners. Or, maybe they focus only on custom business solutions for large-scale companies. Discuss with the interviewer your understanding of the customer base at Expeditors International and talk about how your experience will benefit them should they choose to hire you.

      Rachelle's Answer #1

      "From the research that I have conducted, my understanding is that your primary customer base is small business owners looking for fast and affordable service, while still enjoying a personalized experience. The majority of my work experience has been with a start up companies and small business owners. This experience would be valuable to Expeditors International if you choose to hire me because I am already aware of the customer experience small business owners are looking for."

      Rachelle's Answer #2

      "My understanding is that your primary customer base is currently medium-sized businesses but that you are now refocusing to target enterprise level businesses. Is this correct?"

  6. 6.

    We run a variety of shifts at Expeditors International since our business is a 24/7 operation. Do you have a preferred shift?

      The interviewer wants to know what kind of flexibility you can offer Expeditors International when it comes to your work schedule. If you have any restrictions on your calendar, this is an excellent time to address them. If there is a specific shift that you are looking for, be upfront about your preference.

      Rachelle's Answer #1

      "I am more than willing to be a flexible employee for Expeditors International. Currently, I do not have many restrictions on my availability with the exception Tuesday evenings."

      Rachelle's Answer #2

      "For my family and personal life, I do prefer to work the afternoon shift. This shift allows me to get my kids to school, and then my husband picks them up after school. We try to stagger our hours to accommodate our children's needs."

  7. 7.

    What causes you to feel dissatisfied on the job?

      Everyone will have their particular triggers that cause them to feel dissatisfaction on the job. Talk to the interviewer about any factors that may deflate or discourage you in the workplace.

      Rachelle's Answer #1

      "I can feel dissatisfaction on the job when I am not feeling heard or when there is not mutual respect among the team members. I work best in more harmonious situations where there is little drama or gossip."

      Rachelle's Answer #2

      "I have felt dissatisfied on the job when I feel underpaid and overworked. I don't mind working hard at all, but I don't like to feel as though I'm being taken advantage of."

  8. 8.

    What was your greatest cost-cutting measurement you accomplished at your previous employer?

      If you are in a management type of role, you will often be asked to keep your eyes open for cost-saving opportunities. Assure the interviewer that you are capable of understanding the importance of this practice and give a strong example of a time when you have done so.

      Rachelle's Answer #1

      "I have been able to present cost-cutting suggestions many times to my previous employer. The one that I feel had the biggest impact was when I suggested additional warehouse staff. We had three various shifts and still an average of 100 hours of overtime per week. I presented to my employer that we hire one more warehouse employee for each shift, keeping the hours to just 120 regular vs. 100 hours of overtime pay (@1.5x) This recommendation saved the company $31,000 per year. They implemented this change across 15 warehouses the following year, amounting to nearly half a million dollars in savings per year."

      Rachelle's Answer #2

      "The greatest cost-cutting measurement that I accomplished at work was through new suggestions for theft prevention. Since we implemented some of my suggestions our loss, due to theft, has decreased 12%."

  9. 9.

    At Expeditors International we prefer to hire those with some industry knowledge. Can you explain what Less Than Truckload (LTL) is?

      The interviewer is looking for evidence that you have some basic knowledge of the logistics industry. How you answer this question will indicate to the interviewer the level of experience that you have in their industry.

      Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of sincere interest in what they do at Expeditors International.

      Rachelle's Answer #1

      "From my understanding, LTL carriers will transport goods from multiple companies at a time. LTL or, Less Than Truckload, means that the shipper and deliverer may reach an agreement on reduced pricing if they aren't filling an entire truck. Instead of the price being based on the whole truck, it will be calculated according to the weight of the shipment, and the distance."

      Rachelle's Answer #2

      "Although I am new to the logistics industry, I believe that LTL is related to the shipping of partial loads. With that said, I am here to learn. Could you take a moment to explain LTL briefly to me?"

  10. 10.

    At Expeditors International we prefer to hire those with some industry knowledge. Can you tell me what Advanced Shipping Notice (ASN) is?

      The interviewer is looking for evidence that you have some basic knowledge of the logistics industry. How you answer this question will indicate to the interviewer the level of experience that you have in their industry.

      Even if you have not worked in the logistics industry before, you should have conducted some industry-related research before your interview. Remember, the interviewer is not necessarily looking for a full understanding of systems and processes (depending on the level of role you are interviewing for) - they may merely be looking for an indication of genuine interest in what they do at Expeditors International.

      Rachelle's Answer #1

      "Advanced Shipping Notice is an important document that the customer receives containing all of their pertinent shipping information. This notice could include specifics related to their shipment, carrier information, delivery expectations, and estimated arrival time, for example."

      Rachelle's Answer #2

      "Although I am new to the logistics industry, I believe that ASN is related to shipping notices. With that said, I am here to learn. Could you take a moment to explain ASN briefly to me?"

  11. 11.

    Expeditors International tries to be competitive in the marketplace but some roles do not pay as well as our competitors. Is compensation the most important factor for you when taking a new job?

      In addition to compensation, there are many other factors to a fulfilling career. Talk to the interviewer about other factors that are important to you when considering a new job.

      Rachelle's Answer #1

      "Salary is important to me because I know that I am skilled and well educated. With that said, I do look at the full picture which includes factors such as benefits, work-life balance, perks, and company culture."

      Rachelle's Answer #2

      "Several factors are important to me when taking a job. Compensation is a driving component of that along with company mission, culture, benefits, and location."

  12. 12.

    Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?

      You can say that you will go the extra mile, but it's best to give a real-life example to the interviewer about a time when you did just that. Offer up your references as well and discuss with the interviewer what you feel your most recent employer would say about you.

      Rachelle's Answer #1

      "My former boss would describe me as an employee who goes the extra mile. In my most recent position, I was always available on my email, and many of my service clients had my cell phone number just in case of an after-hours emergency. When you call my reference he will be happy to expand on that for you, I am sure."

      Rachelle's Answer #2

      "I sure hope so! I have always put my best foot forward, and I very much dislike being bored. I go the extra mile whenever possible because that's what great employees do! I have received very positive feedback from all of my previous employers."

  13. 13.

    How would you describe your work ethic?

      When the interviewer asks about your work ethic, they are looking for specific examples or keywords to which they can relate. When you read the company job, posting or job description do they refer to particular company ethics? Talk about the values of Expeditors International and how those align well with your work values.

      Rachelle's Answer #1

      "I am a very dedicated and loyal employee. I saw on your website that you describe your company as honest, transparent and you go the extra mile for your clients. My work ethic is the same. I am honest, flexible, and come ready to work hard for my employer every day."

      Rachelle's Answer #2

      "Some characteristics you may want to use are:

      - Determined/Driven
      - Accountable
      - Humble
      - Respectful
      - Dependable"

  14. 14.

    Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?

      Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability?

      Rachelle's Answer #1

      "I prefer working in a more predictable environment because I can be more effective in my tasks. With that said, I can certainly work in an unpredictable environment from time to time."

      Rachelle's Answer #2

      "I do prefer when the workplace is organized, and I am prepared for my daily tasks ahead of time. A solid level of organization creates efficiencies, and I can submit a complete job. I can also adapt well when unexpected situations arise."

  15. 15.

    There are a few major competitors who promise cheaper delivery than we do at Expeditors International. How will you overcome this challenge with our potential customers?

      The interviewer would like to know that you can overcome simple objections from clients. Being the cheapest solution in the market is not necessarily the best answer. Show the interviewer that you can identify the value in their service. How would you show a customer that Expeditors International is the best choice for their shipping/logistics needs? To answer this question correctly, you must have conducted some research on Expeditors International and their competitors. Your answer should reflect the ways that Expeditors International stands out in the industry.

      Rachelle's Answer #1

      "I do not lean on price alone when I discuss shipping options with my customers. I would overcome this objection by showing the customer all of the value-added services at Expeditors International such as your money back guarantee, the elevated professional environment, as well as the available 24/7 support line. I truly believe that most customers will take service and convenience over cost savings."

      Rachelle's Answer #2

      "I believe that the best business strategy is not to lead by price but by value. The best way to do this is to find out what they value and need, and then show them how I can help them to meet those needs."

  16. 16.

    Integrity is everything to us at Expeditors International. What would you do if you caught a co-worker stealing?

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  17. 17.

    In your opinion, what is the most valuable service Expeditors International offers small business?

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  18. 18.

    Superior customer service is very important to us at Expeditors International. How would you handle a situation where a customer came to pick up a shipment and you could not locate it?

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  19. 19.

    At Expeditors International we use a robust software system for parcel tracking. Do you have experience in tracking and inventory management software?

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  20. 20.

    Why is this job with Expeditors International right for you at this time in your career?

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  21. 21.

    How do you show your co-workers the importance of communication in the workplace?

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  22. 22.

    At Expeditors International we hire a diverse workforce. When have you worked among a diverse group of people?

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  23. 23.

    How do you manage a large workload?

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  24. 24.

    How do you like to encourage ideas in others?

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  25. 25.

    How do you handle stress?

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  26. 26.

    Judging by your resume, you appear to be overqualified for this position. What would keep you at Expeditors International, if you were offered the position?

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  27. 27.

    At Expeditors International we value and reward honesty. On a scale from 1 to 10, how honest are you?

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  28. 28.

    How can we motivate you on the job?

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  29. 29.

    What is your definition of hard work?

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  30. 30.

    Tell me about a time when you failed to solve a problem. How did you overcome the failure?

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  31. 31.

    What are your salary expectations?

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