MockQuestions

Expedia Mock Interview

Question 36 of 39 for our Expedia Mock Interview

Expedia was updated by on January 17th, 2024. Learn more here.

Question 36 of 39

How was your performance measured in your most recent role?

"In my previous role as a content marketer for a cable company, I was measured by a range of social media analytics, client feedback, overall client satisfaction, and project churn rate. My KPIs were always sitting about 20% above expectations."

Next Question

How to Answer: How was your performance measured in your most recent role?

Advice and answer examples written specifically for an Expedia job interview.

  • 36. How was your performance measured in your most recent role?

      How to Answer

      The interviewer would like to understand the key performance indicators you needed to meet in a recent role and how those KPIs were measured. A good interviewer will recognize that the top candidates always understand how their performance is measured and where they landed in regards to their performance against others in a similar role.

      It is a red flag to an interviewer if the interviewee responds with 'I don't know,' or worse yet - 'My company didn't measure my performance in any way.' Every company pays attention to employee performance metrics; it's just that some ways are more evident than others.

      Some ways that your employer might measure your performance:

      - The rate of absence, late days, and sick days
      - Setting specific objectives for you related to a task
      - Amount of defective work submitted or amount of work returned
      - Human Capital ROI
      - Error counting
      - Timed tasks
      - Employee retention rates (for managers)
      - Revenue Per Employee or Profit per FTE (Full Time Equivalent)
      - The willingness of clients to recommend you or your work
      - Feedback provided by coworkers and management
      - Number of sales
      - Scheduling errors
      - Safety days
      - First- call resolution or call quality and handling (primarily for call-center environments)
      - Quality of contacts generated

      Written by Rachelle Enns

      1st Answer Example

      "In my previous role as a content marketer for a cable company, I was measured by a range of social media analytics, client feedback, overall client satisfaction, and project churn rate. My KPIs were always sitting about 20% above expectations."

      Written by Rachelle Enns

      2nd Answer Example

      "We had online customer surveys in my most recent role. Another KPI was the number of services upsold per transaction. I was consistently in the top 10 out of 100 for our region."

      Written by Rachelle Enns

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "In my most recent role, my supervisor primarily measured my performance in a group setting. My target was $1.5M in group sales, where I performed over 19% of that goal. I also worked in a secondary role until they hire someone. In that position, my annual target for last year was $1M. I was able to reach that goal, as well."

      Rachelle's Feedback

      You have very specific numbers ready, which is an interviewers' dream! Try to remove words such as "about" so that your answer sounds more concrete.
      "In my most recent role, my performance has been primarily measured in a group setting. My group's target is $1.5 M in group sales, where I performed over 19% of that goal. I also perform in a secondary role. In that position, I promote Transient Travel. My annual target for 2018 was $1 M. I was able to reach that goal as well."
      Show More Answers

    • Next Question