At Executive Jet Management, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."

If you are familiar with Executive Jet Management, Inc. prior to your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your personal service standard.

"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."

"The first aspect of customer service is a safe and dependable flight. As soon as I learn of a trip, even if it's a month away, I begin planning and looking for reasons a flight might not go as promised. It's important to let a client know as early as possible if the airport they want to use isn't acceptable, for example. Making sure the flight plans are done and weather checked at least the day before is also essential so that issues can be relayed to the client. Next, make sure the cabin is clean, and the catering is correct. And timely communication with dispatch when any possible deviations are expected so they can make arrangements or if any issues arise on a flight. I never want the company to find out from a client they were unhappy with something. If I can give them a heads up that the caters brought the wrong milk, for example, they can reach out to the client to let them know we are aware. Communication with dispatch is crucial to customer service. And a nice landing always starts with a stabilized approach."

Tell me about any airline related training that you have been through.

"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."

Regardless of any industry related training that you have been through, you will need to complete training specific to Executive Jet Management, Inc.. If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc). Walk the interviewer through any on-the-job training you feel would be helpful.

"Although I have not taken specific airline related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."

Do you have any formal training in First Aid or CPR?

"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."

First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.

"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."

"I did CPR/first aid three years ago with my previous job."

Have you received training on how to handle an in-flight emergency?

"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."

If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.

"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with Executive Jet Management, Inc.."

"Yes, most emergency procedures will be found in the emergency or abnormal checklists, which should be practiced and followed."

As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This is part of the lifestyle of a Flight Attendant, I completely understand. I'm happy to work any hours that are offered to me."

Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have some experiences to draw on.

"I am available for a wide range of hours, and overtime. I prefer to be made aware of my schedule ahead of time so that I can make appropriate childcare arrangements."

In order to work for Executive Jet Management you are required to pass a criminal record check. Are you comfortable accommodating this?

"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."

A clean criminal record is a must for all airline related roles. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.

"I am able to complete a full criminal background check as well as any drug testing, or other background checks that you require."

Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."

Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.

"I am new to my career so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."

"Yes, I have catering and restaurant experience and still have a valid county food manager certificate."

Employees of Executive Jet Management are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

"In my most recent position I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with very strong references who will be happy to speak to you about my reliability and dedication on the job."

Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics they are looking for.

"I am very dedicated, and would show my appreciation for the role by being a reliable team member of Executive Jet Management, Inc.."

"Yes, and I think any previous employee would comment on my exceptional work ethic. If you're not early, you're late!"

Why are you the best choice for Executive Jet Management?

"I feel that I am the top candidate for Executive Jet Management, Inc. because I already bring 5 years of industry experience. My customer service skills are unmatched and I am fluent in 3 languages which allows me to communicate smoothly with a large range of customers."

What makes you the best candidate for Executive Jet Management, Inc.? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.

"As you can see, I am invested in this interview process with Executive Jet Management, Inc., and will bring this same level of dedication to you if I am hired. You won't be disappointed."

All employees of Executive Jet Management are expected to wear a uniform to work. Are you comfortable with this policy?

Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Executive Jet Management, Inc..

"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."

As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

"My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if I were faced with a safety threat, I would do everything to ensure passengers remained calm."

Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.

"I am well trained on how to react in urgent, distressed, and mayday situations. In any emergency my first course of action is to ensure the passengers are prepared."

List the top 3 skills that will make you an ideal team member at Executive Jet Management.

"I see that your job description requests candidate who are organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."

When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests listed in the company's job description. Which skills do you possess that are the most helpful for this role with Executive Jet Management, Inc.?

"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas: - Adaptable- Considerate- Diligent - Intuitive- Persistent- Resourceful- Sincere- Witty"

What do you hope to gain most from your time with Executive Jet Management?

"After reviewing the culture and mission of Executive Jet Management, Inc., I feel that I would be able to find a long term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."

The interviewer would like to see that you are wholeheartedly interested in working for Executive Jet Management, Inc.. What are your hopes and expectations from your time with Executive Jet Management, Inc.? Talk to the interviewer about the ways you feel you would benefit from this position.

"What I hope to gain most by working with Executive Jet Management, Inc. is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."

The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

"The biggest difficulty that I have faced was my unexpected lay off during the last recession. I had to adapt to a new economy and search deep for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."

How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have faced an unexpected difficulty. How did you handle the situation?

"I face unexpected difficulty frequently in my current position. The company is in financial strain and some days we are not able to deliver the customer experience that we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression."

When have you had to shift your priorities in response to sudden changes?

"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."

Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you are able to respond in a professional manner when it comes to sudden changes.

"The airline industry is full of sudden changes, most frequently, when flight times are changed. This affects everyone's schedule when it happens. I am able to roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."

How does this position fit into your career goals?

"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Executive Jet Management, Inc. offers is a strong path towards those goals and I am excited about what this position has to offer."

Is this particular position a good fit? Is it a step up in your career or - a stagnant move that you are just complacent with taking until something better comes along? Assure the interviewer that this position will be challenging for you, is a step up in responsibilities, and that it fits with your overall career goals.

"This position offers the next steps in my career, and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here and I'm excited to show Executive Jet Management, Inc. what I can do!"

"I think perfectly. I've worked at a super busy 135 operation and a high profile very stressful 91 operation that wasn't stable. I believe flying for EJM would allow me to bring my skills to a team that will appreciate them. It will offer me the security of a professional flight department with a back office for trip planning and an organized corporate structure with experienced DO's and Chief Pilots. Add competitive retirement plan and benefits, and I believe this is where I'll fly the rest of my career."

If you could start your career over again, what direction would you take?

"I certainly do not regret the direction I have taken my career; however, if I had to completely start over in a new direction I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."

A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

"I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."

"I think I would do everything exactly the same. Maybe I would have started flying corporate about two years earlier."

How do you get along with others at work?

"I get along great with my coworkers. I try to maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed, or if I am taking time to listen to someone who is having a bad day."

Think about your relationships with coworkers, past and present. Which ones were healthy? What were the dynamics of those working relationships? Think about what you enjoyed about some of your relationships with past coworkers. Good communication, sense of humor and support are all great qualities that make co-working relationships fun.

"I put a lot of effort into my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone as well as for productivity levels."

Rate your communication skills from 1-10 with proper examples backing your given rating.

"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills."

On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

"Communication is very important in the airline industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."

Personality fit is important to us at Executive Jet Management. How would you describe your personality?

"I would describe my personality as approachable, light hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

Personality and character are two very different things. The interviewer is looking for more information on your personal traits vs. your integrity. This would include buzz words such as introverted, energetic, and confident.

"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"

"Hardworking and creative, honest, fun, inquisitive, and adventurous."

What work situations excite and motivate you?

"I am most motivated, on the job, when tasks are organized and the vibe is positive. I really value strong teamwork and good leadership."

It is important, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.

"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."

"Every trip motivates me; some excite me more than others. The occasional Europe trip is exciting."

Tell me about a time when communication became an issue when working on a team.

"I worked on a team to solve a problem that could have potential affects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to come to an agreement. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."

Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.

"My current company recently went through a merger which has caused a lack of communication between the team because people are flooded by thoughts of job security. I made a suggestion to my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was very helpful."

What are your salary expectations?

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000 and I would like to stay in the same range or slightly higher."

The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."

When you suffer a setback, how does that emotionally affect you and your work?

"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with setbacks in the workplace.

"I'm typically able to compartmentalize well and leave the drama at home and away from the cockpit."

Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone could be prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."

Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please. Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was to you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

"I had a coworker who was above me in the chain, and he was very vague with his expectations, so I learned to go out of my way to be very clear and often put things in writing to be sure I understood exactly what he wanted then I always made sure to exceed expectations."

Where do you see yourself five years from now?

"Ideally, 5 years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long term fit here."

It's impossible to know where you will be in 5 years but do assure the interviewer that, given all possible circumstances, you could see yourself as a long term fit for their position.

What experience do you have using team-based messaging applications?

"I have used a variety of team based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."

There are many options for communication software and messaging applications. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn their internal system, should it be new to you.

"I've used Basecamp, High Rise, and dropbox."

How do you determine priorities when you have multiple tasks at hand?

"I will determine which project requires my attention by the amount of hours we are behind and then the project size. I am comfortable delegating tasks when needed but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

"Those that are time-sensitive or safety-related first."

How will you earn the trust of your coworkers?

"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."

Workplace relationships are important to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.

"Trust can be hard to earn and easy to lose. Follow procedures, use checklists, brief the way you fly, and fly the way you brief. Own your mistakes in a debrief."

What unique qualities about yourself would you bring to our company?

"I have a unique ability to strike up conversation and build rapport with nearly anyone. This is a great help when it comes to customer service and sales. My up-selling percentages are always very high."

There are some things that your resume cannot do. Showing off your great personality is one of them, for instance! Talk to the interviewer about some of your unique qualities and be sure to tie these qualities into how they will benefit the company, should they hire you.

"I'm sure the company is full of amazing pilots, so it's hard to say I can bring something they don't already possess, but I have been told I have outstanding leadership qualities, and I'm very disciplined in the cockpit."

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Executive Jet Management Interview Questions

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1. At Executive Jet Management, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
2. Tell me about any airline related training that you have been through.
3. Do you have any formal training in First Aid or CPR?
4. Have you received training on how to handle an in-flight emergency?
5. As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
6. In order to work for Executive Jet Management you are required to pass a criminal record check. Are you comfortable accommodating this?
7. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
8. Employees of Executive Jet Management are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
9. Why are you the best choice for Executive Jet Management?
10. All employees of Executive Jet Management are expected to wear a uniform to work. Are you comfortable with this policy?
11. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
12. List the top 3 skills that will make you an ideal team member at Executive Jet Management.
13. What do you hope to gain most from your time with Executive Jet Management?
14. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
15. When have you had to shift your priorities in response to sudden changes?
16. How does this position fit into your career goals?
17. If you could start your career over again, what direction would you take?
18. How do you get along with others at work?
19. Rate your communication skills from 1-10 with proper examples backing your given rating.
20. Personality fit is important to us at Executive Jet Management. How would you describe your personality?
21. What work situations excite and motivate you?
22. Tell me about a time when communication became an issue when working on a team.
23. What are your salary expectations?
24. When you suffer a setback, how does that emotionally affect you and your work?
25. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
26. Where do you see yourself five years from now?
27. What experience do you have using team-based messaging applications?
28. How do you determine priorities when you have multiple tasks at hand?
29. How will you earn the trust of your coworkers?
30. What unique qualities about yourself would you bring to our company?

Executive Jet Management Interview Questions

1. At Executive Jet Management, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

2. Tell me about any airline related training that you have been through.

3. Do you have any formal training in First Aid or CPR?

4. Have you received training on how to handle an in-flight emergency?

5. As a Flight Attendant, you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

6. In order to work for Executive Jet Management you are required to pass a criminal record check. Are you comfortable accommodating this?

7. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

8. Employees of Executive Jet Management are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

9. Why are you the best choice for Executive Jet Management?

10. All employees of Executive Jet Management are expected to wear a uniform to work. Are you comfortable with this policy?

11. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

12. List the top 3 skills that will make you an ideal team member at Executive Jet Management.

13. What do you hope to gain most from your time with Executive Jet Management?

14. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

15. When have you had to shift your priorities in response to sudden changes?

16. How does this position fit into your career goals?

17. If you could start your career over again, what direction would you take?

18. How do you get along with others at work?

19. Rate your communication skills from 1-10 with proper examples backing your given rating.

20. Personality fit is important to us at Executive Jet Management. How would you describe your personality?

21. What work situations excite and motivate you?

22. Tell me about a time when communication became an issue when working on a team.

23. What are your salary expectations?

24. When you suffer a setback, how does that emotionally affect you and your work?

25. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

26. Where do you see yourself five years from now?

27. What experience do you have using team-based messaging applications?

28. How do you determine priorities when you have multiple tasks at hand?

29. How will you earn the trust of your coworkers?

30. What unique qualities about yourself would you bring to our company?