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Estes Express Lines Interview
Questions

30 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 30

Do you have experience collaborating with drivers, dispatchers, and other crew?

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Estes Express Lines Interview Questions

  1. 1.

    Do you have experience collaborating with drivers, dispatchers, and other crew?

      Cross-functional or cross-departmental skills are essential when you're working in an industry like trucking because there are many moving parts to every project. Clear communication is key to a successful day, and that begins with ensuring you are on the same page as your co-workers, regardless of their job title or function.

      If you have experience collaborating with other departments and job functions such as dispatch, loading and unloading crews, schedulers, or even human resources, discuss that experience.

      If you are new to the trucking industry, or your career, with limited cross-functional experience, you can discuss any volunteer work or experience from your post-secondary education.

      Rachelle's Answer #1

      "For the past five years, I have worked in the trucking, transport, and logistics industry collaborating with a variety of people and departments. On any given day, I speak with dispatch, warehouse crew, clients, and schedulers. I am solid with documentation, which helps our teams' communication run smoothly."

      Rachelle's Answer #2

      "The bulk of my cross-departmental work comes from a couple of large group projects while obtaining my associate's degree in transportation and infrastructure. I completed my internship at ABC Trucking, which allowed me to learn how drivers collaborate with other departments, such as dispatch and crew. I look forward to furthering my exposure to cross-functional collaboration when I join Estes Express Lines."

  2. 2.

    What are your favorite, and least favorite, tasks in your current job?

      You will want to deliver your answer positively, even when discussing what your least favorite tasks are in your current job. It's important to remember that the way you respond sets a vibe for your interview.

      When it comes to discussing your least favorite aspect of your job, you want to avoid complaining. Do so by describing it as a challenge that you are learning to face head-on. Take this question as an opportunity to shine when it comes to your ability to overcome challenges and dislikes. When discussing favorite aspects of your job, focus on elements that you will be doing in this new role with Estes Express Lines.

      Rachelle's Answer #1

      "My least favorite aspect of my current job is my inability to work around changing regulations. At times, I can deliver the most exceptional customer service, but I find myself blocked by a rule or policy that I cannot control. To combat this, I continually research and stay ahead of changes in the trucking industry. This research helps me to see potential roadblocks before they become problems. My favorite aspect hands down are my customers. I love helping them get their shipments out on time and navigate the confusing world of cross-border delivery. "

      Rachelle's Answer #2

      "My least favorite part of this position is sharing leadership responsibilities and duties with another assistant manager. I'm eager for the chance to take the lead on my own. That said, on the flip side, I have learned so much by sharing these duties. I have learned to work cooperatively and efficiently with others. This collaborative nature is my favorite thing about my work."

  3. 3.

    Do you have experience in the movement of hazardous material, restricted, or time-sensitive shipments?

      Estes Express Lines offers an extensive menu of services to clients, including the transportation of hazardous materials, dangerous goods, and time-sensitive deliveries. These jobs could include the shipping of gasoline, chemicals, and flammable materials.

      Outline your experience when it comes to moving sensitive shipments. Show your level of comfort and expertise by discussing what you have transferred and how often. Be sure to highlight your record of safety!

      Rachelle's Answer #1

      "I have moved dangerous shipments regularly for the past eight years. This transportation experience includes trucks of gasoline and highly flammable goods. I am TDG (Transportation of Dangerous Goods) certified and have had zero accidents throughout my career."

      Rachelle's Answer #2

      "I earned my TDG certification this past month and am ready for further training on hazardous, restricted, and time-sensitive shipments. I trust that Estes Express Lines has the best training in the industry and I look forward to learning more."

  4. 4.

    How familiar are you with the US Department of Transportation and the part they play with Estes Express Lines daily operations?

      The US Department of Transportation (USDOT or just DOT) was established in 1966. DOT focus' on regulating all types of transportation, including trucking, rail transport, aviation, public transit, and more. Their primary mission is to enable the safe, reliable, and efficient movement of people and goods by all types of transportation.

      If hired by Estes Express Lines you will need to be familiar with the US Department of Transportation and how to comply with their regulations, as they relate to your specific job title. Briefly describe what you know the DOT to be, and how they will impact your daily work operations.

      Rachelle's Answer #1

      "The US Department of Transportation works to limit safety risks in a variety of transport industries. I believe their work impacts every aspect of my job as a (insert your job description). The DOT's focus includes hazard identification, and risk analysis, which greatly reduces accidents and the consequences of hazardous events should they occur."

      Rachelle's Answer #2

      "The DOT is responsible for the regulation of transport through a variety of applications, including trucking. I believe that as a (insert your job description) the DOT will have a significant impact on the safety practices of my job in areas such as hazardous materials, operating practices, and control of all driver certifications."

  5. 5.

    When have you discovered a problem at work, and went above and beyond to repair the issue?

      The interviewer would like to see that you are the type of person to take a situation and repair it, rather than leaving it for the next person. Show Estes Express Lines that you can add genuine value to their company by going above and beyond the minimum expectations. Your example could include a time you worked long hours and made sacrifices to overcome a challenging problem. Discuss the positive impact and the significance of your solution.

      Rachelle's Answer #1

      "When I was working dispatch, I noticed that there were some systems that were out of date. So, rather than involving my supervisor, I took it upon myself to complete the updates which required some technical know-how. It took about seven days of staying late for work, but it was worth the hard work when I saw the improvement in accuracy, moving forward."

      Rachelle's Answer #2

      "During our busiest delivery season, I noticed that one of our primary spreadsheets was not formulated properly. I am not an expert with Excel; however, with everyone being in peak stress mode - I decided it was something I could learn on my own. I watched a few online tutorials and ended up resolving the issue without the need to involve the rest of the team."

  6. 6.

    What timeline do you feel is appropriate when responding to customers and other stakeholders?

      Estes Express Lines is all about delivering exceptional service. The interviewer would like to know what you interpret as a fast turnaround when it comes to responding to your customers. You should take note of how quickly your messages are returned, by this organization, if you are a past customer. You can even refer to your experience as a candidate!

      Rachelle's Answer #1

      "Trucking, transportation, logistics, and shipping are all incredibly fast-moving. For that reason, my clients are never left waiting for a response for more than an hour. What is your expected timeline here at Estes Express Lines?"

      Rachelle's Answer #2

      "My customers often need speedy responses. Between myself and my team lead, we ensure that all inquiries are responded to before we wrap up for the day. We return most customer inquiries within 3 hours. Could you share with me the expectations set by Estes Express Lines"

  7. 7.

    How is our ever-changing economy impacting the trucking industry?

      According to the American Trucking Association, we move 70% of goods by road. This statistic means that trucking is an incredibly important industry for the economy. This importance also means that our economic standing can significantly impact the health of the trucking industry. Show the interviewer that you have a finger on the pulse of what is happening in your industry.

      Rachelle's Answer #1

      "I notice the biggest difference in the trucking industry when we are in a tight economy. With a slow economy comes less demand for shipped goods considered luxuries such as cars and garments. Consumers spend less money, which translates to fewer goods shipped and fewer loads run."

      Rachelle's Answer #2

      "From what I know, a slow economy means that people are consuming less under nearly every category. This slow-down of consumption means there is less to ship out. For this reason, shippers will try to control costs by filling trucks with more than usual and then sending them out less frequently. I have seen shippers double up on a load, to save on costs."

  8. 8.

    Estes Express Lines conducts background checks, drug, and alcohol testing. Are you able to meet these requirements?

      The interviewer needs to know that you will be able to pass any background checks; including criminal, drugs, and sometimes even alcohol. Any business in the trucking industry has to be especially careful about safety, which includes avoiding any instances related to impaired driving. If you are applying for a driver role, you must have a clean criminal record, allowing you to cross borders without issue.

      Keep your answer straightforward. If you know that you will pass any background checks with flying colors, state that you will comply with anything they need. If you may have a discrepancy, you should disclose this right away.

      Rachelle's Answer #1

      "I am happy to take any background checks required to work for Estes Express Lines. I have a clean criminal background, good credit, and am free of all illegal drugs. I brought a recent police check with me today if you would like to take a copy for my candidate file."

      Rachelle's Answer #2

      "I am prepared to take any background testing required by Estes Express Lines. My history complies with any federal regulations required to work in this industry. Rest assured, there will be no surprises during my background checks."

  9. 9.

    Estes Express Lines seeks out employees who work hard, and show up for their team. What does having a strong work ethic mean to you?

      Using similar wording to that of Estes Express Lines, take the time to explain to the interviewer what it means to bring a strong work ethic to everything that you do. When you use specific buzzwords that Estes Express Lines can relate to, you are showing the interviewer that you value the same ethics and that your work values align nicely. Try to avoid the typical 'I work hard and show up on time' answer and dig a bit deeper into what makes you determined and driven, accountable, and dependable.

      Rachelle's Answer #1

      "After reading through the Estes Express Lines website, and your job description, I believe that you seek employees that understand their team relies on them. I am truthful, and I go the extra mile for my team. I look forward to coming to work every day and making a difference for your team and organization."

      Rachelle's Answer #2

      "I describe my work ethic as 'old-school,' where I am early for every shift, honest with people, interested in learning new skills, and I consistently show up when needed. You are welcome to speak to my references in regards to my work ethic, as they will confirm the same. I am proud of the great work that I deliver."

  10. 10.

    What were you doing during the gaps in employment that I see on your resume?

      If you have gaps in your resume, be prepared to have a clear answer on what you were doing during those times. There is no need to go into extreme detail on what was keeping you busy. The main point of this question is for the interviewer to see if you are the go-getter type who sticks with their job loyally rather than someone who quits and moves on the moment things become hard.

      Rachelle's Answer #1

      "The gap in employment that you see from 2017-2018 was my parental leave. I had another three-month absence while caring for an ailing family member. I enjoy working, so any break in employment has been due to circumstances out of my control."

      Rachelle's Answer #2

      "Much of my employment history includes temporary or seasonal work. This type of work has allowed me to experience a variety of roles within many companies; however, I am now ready to sew seeds in a full time, permanent opportunity."

  11. 11.

    Tell me about your post-secondary education and how it applies to the trucking industry. Are you interested in expanding your schooling, or gaining further certifications?

      Estes Express Lines wants to know if you have an interest in investing in your industry related knowledge. Depending on the position requirements, you may need to have a related post-secondary degree. If this is the case, take a couple of minutes to bring your education to life. Talk about the coursework that you took, and how it will benefit you in this role. Of course, we never stop learning! It's also vital that you show the interviewer your interest in continuing your education as your career progresses.

      Rachelle's Answer #1

      "I love to learn, and am always seeking out opportunities to strengthen my knowledge in the trucking industry. I enjoy both formal and informal learning opportunities. In addition to my Bachelor's Degree in Business with a major in Communications, I learn through reading, listening to podcasts, and taking online certifications through platforms such as Lynda. Most recently, I gained certification in Logistics and Supply Chain."

      Rachelle's Answer #2

      "I have a keen interest in continued education; formal or informal. This year I plan to attend seminars, conferences and take advantage of some online learning opportunities. As far as my existing education, I have a Bachelor of Science Degree in Transportation and Logistics Technology. My coursework included topics such as distribution channels, consumer and industrial sales, global trade, logistics technology, and transportation law."

  12. 12.

    We offer competitive wages and a great compensation plan. What is most important to you, when considering a job offer?

      Every person interprets the value in a compensation package differently than the next. For this reason, its essential that Estes Express Lines understands what a tempting job offer would look like before giving you one. Take some time to think about what is important to you when considering a job offer. Perhaps it's excellent health benefits, work-life balance, company culture, career growth, or continued education opportunities. Whatever your answer be sure to provide the interviewer with a clear idea of what you need to gain from your next employment opportunity.

      Rachelle's Answer #1

      "I put the most value on growth opportunities. In my current role, there are rarely opportunities for promotion because we are a small, family-owned organization. I am eager to know how Estes Express Lines helps build up its employees for promotion and growth."

      Rachelle's Answer #2

      "I am most interested in joining a company that pays fair wages and has generous health benefits. I have children, which means that support for unexpected medical expenses is important to me. Could you share with me a bit about the health benefits provided by Estes Express Lines?"

  13. 13.

    Talk to me about your geographical knowledge, rating yourself from 1-10.

      Estes Express Lines needs to know that you are confident in your knowledge of the areas to which they provide service. Working in the trucking industry, it's essential that you have strong geographical knowledge. This knowledge does not mean that you have to know everything about the US, Canada, and Mexico! It does mean that you have excellent recall skills and the ability to learn quickly. Estes Express Lines may offer geographic testing, so be sure to offer your participation if that's the case.

      Rachelle's Answer #1

      "I would rate my geographical knowledge a 7.5 out of 10. There is room for me to learn more. Thankfully, I have a photogenic memory and can recall locations and facts very quickly once I have briefly studied the content."

      Rachelle's Answer #2

      "I consider myself advanced and a 9/10 when it comes to my knowledge of this region and our surrounding states. There are areas of the US, Canada, and Mexico that I am not familiar with; however, I am a quick study and will begin brushing up my skills right away."

  14. 14.

    Name for me three of the transportation services offered at Estes Express Lines.

      The hiring authority at Estes Express Lines wants to see that you have taken the time to get to know their business and exactly what they offer. Do your research on the company website and be prepared to talk about some of the services that stand out the most to you.

      Rachelle's Answer #1

      "I see that Estes Express Lines offers a plethora of services ranging from intermodal and dedicated trucking to brokerage and cross-border freight services. My specialty is in cross-border services, which includes shipping to Mexico and Canada."

      Rachelle's Answer #2

      "I appreciate the range of services offered at Estes Express Lines including your dedicated fleet services which are customized to optimize your clients' shipping needs. The other service that stood out to me includes your brokerage services. It's great that your clients are assigned a single point of contact for their business needs. The third service that stood out to me the most is intermodal freight shipping. Your offering is broad from transcontinental to express services."

  15. 15.

    Carriers and shippers face many regulatory changes. How do you remain up to date on capacity, compliance, and safety standards?

      There are many rules and regulations to follow in the trucking industry. The interviewer at Estes Express Lines wants to be sure that you are familiar with the reputable and valuable resources available to you. Show the interviewer that you remain up to date when it comes to safety and compliance in the trucking industry. Refer to coursework that you take, company newsletters to which you subscribe, articles that you enjoy reading, or even Google news alerts related to your job function.

      Rachelle's Answer #1

      "I subscribe to alerts from the US Department of Transportation as well the FMCSA. I also like to listen to podcasts, and there are a few that are very helpful when it comes to our industry. These include the 'Under the Hood' show and 'Drivers' Talk Radio' podcast."

      Rachelle's Answer #2

      "I recently discovered that your company has a very in-depth and helpful quarterly market report as well as regular blog posts to which I now subscribe. When it comes to being up to date on safety standards, I follow the DOT very closely as well as other regulatory arms in transportation."

  16. 16.

    In this role with Estes Express Lines you will be responsible for the safe and efficient delivery of customer freight. How will you contribute to our reputation for safety and excellence?

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  17. 17.

    Do you have experience working on an on-call basis? Are you able to meet our scheduling needs?

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  18. 18.

    Trucking and transport require the ability to react quickly and professionally. How do you keep your cool in the face of change?

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  19. 19.

    Smooth communication is vital to the success of Estes Express Lines. How do you ensure smooth workplace communication?

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  20. 20.

    The trucking and transport industry can be stressful and high-stakes. How do you deal under extreme stress?

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  21. 21.

    How extensive is the fleet at Estes Express Lines?

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  22. 22.

    What is the FMCSA and its primary purpose?

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  23. 23.

    Are you prepared for substantial amounts of travel?

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  24. 24.

    Talk to me about a serious conflict on your team. How did you help to resolve the conflict?

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  25. 25.

    Tell me about your least favorite personal trait, and what are you doing to improve yourself.

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  26. 26.

    Estes Express Lines seeks out the most honest employees. Have you ever kept the remainder of an expense allotted to you?

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  27. 27.

    Tell me why you are leaving your current job.

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  28. 28.

    How would you handle a client who is exceptionally rude to you?

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  29. 29.

    How would you deal with a supervisor who is a poor communicator?

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  30. 30.

    Tell me about yourself.

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