The interviewer would like to know that you can handle awkward or uncomfortable customer service situations. Assure the interviewer that you can handle them like a pro!
"If this happened, my first concern would be reinforcing Estee Lauder Companies' (and the particular brand's) customer service reputation and protecting the relationship with this customer. I would make sure the customer wasn't hurt, and I would comfort and assure the customer that no harm was done. If I can make him/her laugh and break the tension, that would be a win. I would then help him/her find the right product, and try to turn the situation into a sale and a happy Estee Lauder Companies customer who walks away feeling good about the brand."
"I would make sure to be familiar with Estee Lauder Companies' (and the particular brand's) policies for situations such as a customer breaking a product. Accidents are not uncommon in a retail environment, so I would ensure they are not injured and then safely clean up the mess. Particularly considering the high-touch nature of the Estee Lauder approach, the important thing here is to make sure the customer leaves the store feeling good about the customer service he/she received."
Your beauty related training may include formal courses or on-the-job training. Likely this training is already listed on your resume; however, the interviewer would like for you to go into further detail. Be sure to express how your education will benefit Estee Lauder Companies, should you be hired. For example, if you have related education/training: "I attended CMC Makeup School in Texas. My specialty was SPFX makeup and body painting. This unique focus gives me an edge in the market because my creativity is tapped hugely. Also, CMC is one of the top beauty schools in the U.S., so you can be assured that I come well trained and could be a tremendous asset to the Estee Lauder family of brands."
"I attended CMC Makeup School in Texas. My specialty was SPFX makeup and body painting. This unique focus gives me an edge in the market because my creativity is tapped hugely. Also, CMC is one of the top beauty schools in the U.S., so you can be assured that I come well trained and could be a tremendous asset to the Estee Lauder family of brands."
"If you do not have the related education/training: "I do not have formal training in makeup and beauty; however, since I was a young teen, I've watched and tried online beauty tutorials for hours a week, many of them from Estee Lauder brands. The beauty industry is a passion of mine that I have immersed myself in for years, so I do consider myself well trained and up-to-date on trends and techniques. I would look forward to the opportunity to prove my skills to the Estee Lauder Companies team."
Researching Estee Lauder Companies before your interview is incredibly important as you want to be prepared for questions such as this. The last thing that the interviewer wants to hear is that you have never used the company's products or services. Assure the interviewer that you have a personal interest in Estee Lauder Companies' product line.
"This is tough, because you have some of the best beauty brands in the business as part of your portfolio. Overall, I'm a big fan of MAC products, and I got my makeup start with Clinique, so that brand has a lot of nostalgic value for me. If I had to pick one superstar product right now, I'd choose the classic Estee Lauder brand advanced eye repair night eye serum. It's kind of a miracle product!"
"If you have not used their products before: "I have heard many great things about Product ABC and saw from your website that it is a best seller. I look forward to giving it a shot!"
Assure the interviewer that you have a genuine interest in this industry. Perhaps you follow a few beauty bloggers? Maybe you read specific magazines, or follow Estee Lauder brands on social media for updates on new and unique products. Keep your answer brief and informative.
"I have a keen interest in the beauty industry. Some of the ways that I stay in touch with industry trends is by following some of the Estee Lauder brands, like Mac and Aveda, on social media and also regularly reading The Beauty Blog. I also follow a few Instagram accounts of beauty experts [name them]."
"I stay up to date on industry trends through reading books, and continued education. Also, I have a mentor who has been in the beauty industry for quite some time. She helps me to stay up to date on new happenings in the industry."
Openly discuss with the interviewer why you want to work for Estee Lauder Companies versus its competitors. What does it stand for that meshes with who you are and the career you desire?Keep your answer brief, and positive.
"I want to work for Estee Lauder Companies because it represents the absolute pinnacle of the luxury beauty industry. I have personally enjoyed your products for years, as have many members of my family. From a business perspective, I appreciate that you have a growing portfolio of coveted brands, and that you create and market the highest quality products. I want to be a part of that."
"In a competitive industry, I want to work for the best. In addition to being the top in your market space, I also appreciate your commitment to your talented employees - the company openly espouses diversity of thought and people, and encourages creativity, innovation and integrity in your team members. That's exactly the kind of environment I'm looking for in order to grow."
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The Est?e Lauder Companies Inc. is an American manufacturer and marketer of prestige skincare, makeup, fragrance and hair care products. The company has its headquarters in Midtown Manhattan, New York City.