On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?
Ericsson Canada Interview Questions
We value communication at Ericsson Canada. Rate your communication skills from 1-10 with proper examples backing your given rating.
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."
Tell me about a time when you improved communication between yourself and a co-worker or client.
Possessing the skills to improve communication in the workplace is a very valuable asset. Talk to the interviewer about your ability to enhance communication in the workplace. Be sure to tie in how your skills will benefit Ericsson Canada Inc..
"In my current position I have one particular client who was an exceptionally brief communicator. If I asked two questions, he would answer just one. I learned quickly that he would not acknowledge anything for which he did not have a direct answer. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was an effective form of communication for that particular client. I have a few approaches that will be useful when working for Ericsson Canada Inc.."
"I had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need to be addressed. This process worked well for us, and I believe it would work we will Ericsson Canada Inc. as well."
Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
Are you the individual who prefers to know what the routine will be, or do you thrive on the challenge and excitement of unpredictability? The interviewer would like to know if your work style will be a fit with Ericsson Canada Inc..
"I prefer working in a more predictable environment because I can be more effective in my tasks. With that said, I can certainly work in an unpredictable environment from time to time."
"I like to have a bit of both, honestly. I have a general schedule that I follow in the morning including a team huddle, setting objectives for the day, following up with clients, and then setting new meetings with prospects. That said, the in-between of that framework is always pretty unpredictable. In sales, you never know what might happen, especially when selling a good as I do. More often than not, there is some snafu throughout the day (or twenty) so that variety keeps me on my toes, engaged, and excited."
Would you say you are a better verbal or written communicator?
In which manner do you prefer to communicate - written or verbal? Discuss your preference with the interviewer and support your answer.
"I prefer verbal communication because I feel that with written communication, a lot can be misread due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."
"I do not lean one way or another when it comes to verbal or written communication. Both are equally important to me. If I have to choose just one, I will choose written communication as one can always look back on written communication for reference."
Work volumes can become very high at Ericsson Canada. How do you handle a larger than average workload?
The interviewer wants to be assured that you can handle the workload required of you in this position and that you will not become overwhelmed if/when workloads unexpectedly increase. When workloads increase, stress levels do too. How do you react?
"When I have a large workload on my plate, I do not stress over the tasks that are in front of me. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. The higher priority tasks, I complete first. Through this system, I can focus on my tasks individually, rather than stress out by the multitude of tasks ahead of me."
"Here are some suggestions on how to handle a large workload:
- List your tasks and prioritize them
- Think of which tasks add to the company's bottom line, and start there (Closest to the money!)
- Exhale. Relax for a minute and collect yourself
- Organize your tasks by which ones you can complete independently and which ones you need help with
- Take sufficient breaks, so you do not exhaust yourself
- Communicate your struggles with your leadership or team"
If Ericsson Canada hired you today, what would you accomplish first?
When you start a new position, it is essential to set a goal on how you will make a positive impact quickly after being hired. Tell the interviewer what your impact goal is, should you be the successful candidate and hired at Ericsson Canada Inc..
"When we were speaking earlier, about sales targets in this position, you mentioned that most new sales professionals hit their KPI's after 120 days. If hired today, my goal would be to exceed my KPI's after the first 90 days. I plan to make a positive impact on Ericsson Canada Inc. very quickly."
"If hired today, I would start with analyzing all quantifiable data from the last month, quarter, and year to identify any bottlenecks or shortfalls and set a plan to correct them."
We appreciate innovative thinking at Ericsson Canada. When have you created a new product or service?
Using your creative mind, have you ever introduced an employer to a new product or service opportunity? Talk to the interviewer about a time when you have created a new product or service.
"In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added on additional options. Our customer base responded very positively, and we kept the program running for a few years."
"I am newer to my career, so I have not had a lot of opportunities to create a new product or service in the workplace. In my personal life, a lot of my neighbors have pets. I started a neighborhood dog walking, sitting, and vacation service when I was in high school. It was highly popular in the summer. I made some money and helped my neighbors enjoy their vacations. Plus, I love animals."
When a major problem arises, what is your first reaction?
The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with their existing team at Ericsson Canada Inc..
Perhaps your computer crashes and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting in an impulsive way when a problem occurs.
"When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into 'brainstorm' mode, jotting down potential ways to resolve the issue. From there, I can generally use a pros and cons list to determine the best course of action for a fast and amicable resolution."
"I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated."
Tell me about a time when your communication skills greatly benefited your team.
Strong communication skills are required to be an effective leader. How have your communication skills helped your team in the past, and how will they help the team at Ericsson Canada Inc.?
"My team is made up of great communicators whom I have trained to take every piece of information and break it down into the simplest factor. This approach has greatly reduced in-house issues related to communication."
"We recently rolled out a large organizational change. I took a very transparent approach to communication throughout the process. I asked the team for feedback and buy-in early in the process. We discussed some challenges that could be expected. Therefore, when the time came to roll out the change, there were very few surprises. It was a success!"
How do you handle a situation where your supervisor does not properly communicate information to you?
You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not correspond with you in a way that you like. The way you answer this question will also set the stage for how you wish to be communicated with should you join Ericsson Canada Inc..
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their own style to be understood."
"There are times in business when this happens. I make sure I regroup with the supervisor to explain the strain a gap in communication causes on the team. I then go into mending mode, ensuring the information that needs to be communicated gets disseminated out to the team."
When entering a new job, describe how you build relationships with your new coworkers and supervisors.
Due to a wide variety of personalities, relationships can take time to form. How do you ensure that you have a strong line of communication with your co-workers and supervisors, right from the start?
"I understand that some relationships come quickly and others take time to nurture. When starting a new job all that I can do is be my true self and let my personality, integrity, and reliability speak for itself."
"First impressions are everything, and I make a strong attempt to build relationships with all of my peers right up front when starting a new job. I schedule meetings to make an introduction and ask discovery questions to learn how I can best support them when working together. It is also important to gain insight into their preferred methods of communications."
What experience do you have using team-based messaging applications?
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn their internal system, should it be new to you.
"I have used a variety of team-based messaging applications. I am best versed in Slack and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."
"I do not have a lot of experience with team-based messaging applications besides MSN Messenger years ago. I do pick up on technology quickly and have no concerns when it comes to my ability to learn. What team-based messaging applications do you use at Ericsson Canada Inc.?"
How would you describe your written communication skills?
Being a clear communicator, in written form, is a crucial skill to master. Have you taken any courses in communication and writing? Are you confident in your written communication skills? Talk to the interviewer about your written communication abilities and support your answer with a brief example or story.
"I would describe my written communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken university courses related to communication, writing, and journalism."
"My written communication skills are solid. I often utilize written communications as a follow up to verbal communications. They provide a great resource for associates to go back to and reference, plus might answer any questions that come up along the way."
Tell me about your experiences giving presentations in front of large groups.
Public speaking can be intimidating so assure the interviewer that you are capable of communicating well in front of large groups. Have you taken any courses or training in public speaking? Perhaps you have so much experience that it comes second nature. Assure the interviewer that you are capable of giving presentations should it be required in your role with Ericsson Canada Inc..
"In my last two roles I have been responsible for regularly presenting to my team of 43 staff as well as to our entire warehouse team of over 200. I have taken a couple of Toastmasters sessions which helped a great deal. I am a confident public speaker."
"I do not have a lot of experience in presenting to large groups. Perhaps, 4-6 people at most. I am a confident public speaker and am sure that I could present in front of many people."
How do you handle communicating bad news to a fellow worker or subordinate?
One of the toughest parts of communication can be delivering bad news to people that you work with and care for. Whether it is delivering a less than positive work review or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a transparent, concise, and professional manner.
"I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. When this type of task is required of me, I make sure to practice empathy. Truth is always key, so I will be honest and clear when communicating the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons why. It's best they know so that they can learn from the experience."
"I am very to-the-point when it comes to my communication skills. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a viable solution."
Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
At your current or former place of employment, how important was communication and dealing with others?
At Ericsson Canada, we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?
At Ericsson Canada, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?
Tell me about a time when you undertook a project that demanded a lot of initiative.
How can Ericsson Canada motivate you, as a leader?
What do you know about the culture at Ericsson Canada?
How often do you discuss work with your colleagues, in order to think up new systems and styles of working?
Give me an example of a time when you had to troubleshoot to solve a problem?
If you were given a choice, which work related task would you leave for last? Why?
Ericsson Canada encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.
When have you shown a willingness to learn a new method or new approach to solving a problem?
When planning, how often do you create alternative scenarios to help you adjust to changing situations?
What excites you?