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Encompass Home Health Interview
Questions

31 Questions and Answers by
| Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.

Question 1 of 31

Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

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Encompass Home Health Interview Questions

  1. 1.

    Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?

      The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. Highlight your ability to be responsible when it comes to related administrative tasks.

      Ryan's Answer #1

      "I have experience in ordering medical supplies and maintaining inventory. I fully understand that there is an art to being properly organized when it comes to the availability of supplies. For medical ordering and inventory, I have used a variety of software and programs such as ABC and XYZ."

      Ryan's Answer #2

      "Yes. I used to do this in my former position. I was responsible for maintaining supplies on the general surgery ward for five years. It was great at working behind the scenes with the result being efficiency for others."

  2. 2.

    Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?

      The success of the healthcare industry thrives on the accuracy of information, and organization. Talk to the interviewer about the ways that you ensure accuracy and organization in your day to day activities. Perhaps you use a particular app or software. Maybe you are a pen and paper person. Whatever your method, be sure to highlight that you are successful in organizing your day.

      Ryan's Answer #1

      "I am a highly detailed person, and I thrive on having a high level of organization in my day. This organization includes my scheduling, paperwork, and more. If I am offered a position with Encompass Home Health you will never find me to be disorganized! I utilize my Outlook calendar and set alerts for myself for deadlines and important activities. My documentation is strong as well."

      Ryan's Answer #2

      "I'm a bit of a nerd. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. That way its easier to transition care and the patient has all their info in the same place. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can."

  3. 3.

    Encompass Home Health believes in doing what is right at all time, even when no one is looking. Talk about a time that you made a mistake on the job and had to take ownership of that mistake. How did you handle the situation?

      As humans, mistakes in the workplace are inevitable and your true character is reflected in how you handle that aftermath of a mistake. Your interviewer will be looking to hear just you've handled such a situation in your work history by having you talk about a mistake that you made and then explaining how you handled the events after to make it right. In your example, think of a situation where a mistake happened, making sure that the error didn't jeopardize patient safety or the safety of others. It is critical to talk about the steps you took the make the situation right and what lessons you learned from the mistake.

      Ryan's Answer #1

      "A couple of years ago, my unit instituted a rotating swing shift for all of the RN's and HUC's on our unit and this was quite a bit change for me coming off of three years of working straight evening shifts. The first week of the changeover, I remained on second shift and that entailed working the Saturday over the weekend. The following Monday when I was to start my day shift, mere habit had me thinking that I wasn't starting until 3:00 pm and then my phone rang shortly after 7:00 am. Answering to my unit supervisor, I was super apologetic and let her know I would be leaving my house in 20 minutes to show up within the hour. The mistake wasn't an issue as we had enough coverage on our unit that morning and the event caused a few laughs at my expense, but I took a lot of measures to ensure that it would never happen again. I now keep a printed work schedule on my refrigerator at home and a copy on my phone as well."

      Ryan's Answer #2

      "In the first year out of college in my first position working as a Speech Pathologist, I was responsible for filing reports to families of tee children that I worked with. After filing a report on a child to the family and the state, I received a phone call from the child's mother who was very mad that the wrong name was in the report multiple times. I apologized greatly and let the mother know I would look into the report and get back to her shortly. After pulling the report, I realized that all of the data sent to the parents applied to their child and that I had just transposed the name of another child on the report. I called the mother back and apologized and explained the mistake and promised I would file a new report immediately. I let my director know of the situation as well and I took the proper steps to complete and refile the report. Looking back immediately on the situation, a simple ten minutes of proof reading would have prevented the mistake and I now take the time with all paperwork to proofread before submitting."

  4. 4.

    Do you prefer to work in a team based position or individually?

      In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team led environment. Either way, be honest with the interviewer about your preferences without leaning negatively, either way.

      Ryan's Answer #1

      "Whether I am doing an independent project, or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."

      Ryan's Answer #2

      "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well."

  5. 5.

    Do you think it is possible to be a good team member, yet disagree with the leader?

      The interviewer wants to know that you can be diplomatic in the workplace, even when you may not agree with your leader.

      Show the interviewer that it is possible for you to be a good team member, yet disagree with the leader from time to time. Explain that you believe everyone is entitled to their own professional opinion, yet capable of maintaining respect for each other at the same time.

      Show that even if you disagree with the final decision they make, you support the direction the team is heading.

      Ryan's Answer #1

      "I think that it is possible to be a great team member, even when disagreeing with the leader. It's all in how you maintain respect for each other despite the difference in opinion."

      Ryan's Answer #2

      "I believe that being a good team member is more about attitude than it is about compatibility. You do not need to agree with everyone 100% of the time, to be effective in your job."

  6. 6.

    Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?

      Show the interviewer that you work well with most personalities even though you recognize there are some folks out there who are quite difficult to please.

      Think about that one person at work who is seen as hard to please. Perhaps there is someone at work who tries to intimidate others. Talk to the interviewer about what made this person challenging and what their relationship was with you. Avoid speaking poorly of anyone and be sure to end your response on a positive note.

      Ryan's Answer #1

      "I once worked at a small medical facility where the primary physician was very demanding. When he would walk into the facility, employees would quietly announce that he was in the building, so that everyone could be prepared for his arrival. This physician had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as he might say them."

      Ryan's Answer #2

      "In my previous position, I did have a coworker who didn't pull their weight. This unmotivated coworker created more work for the rest of the team by being slow and unresponsive. Our team started to complete most of the tasks when it came to group projects. It didn't take much time before our department head noticed this particular individual was slacking. I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over."

  7. 7.

    Encompass Home Health seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

      Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

      Ryan's Answer #1

      "In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

      Ryan's Answer #2

      "I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."

  8. 8.

    It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?

      The interviewer would like to know how they could continue to motivate you - even on the hardest of days. Do you need to have verbal recognition? Are you motivated solely by the success of your team? Talk to the interviewer about how you have stayed motivated in the past.

      Ryan's Answer #1

      "I am an easily motivated individual, and it does not take much to keep me engaged. I am fully aware that healthcare-related positions can seem thankless. Honestly, the best thanks that I can get is a pat on the back now and then. The majority of my motivation comes from simply helping people."

      Ryan's Answer #2

      "My chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So, I stopped needing thanks from my patients. It's not like I don't need positive reinforcement. Everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see private, raw, emotional parts of peoples lives. And I make work-related goals I can achieve for satisfaction."

  9. 9.

    At Encompass Home Health we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?

      Assure the interviewer that you are dedicated to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long-term plan and that, if hired, you would stay with Encompass Home Health as long as possible.

      Ryan's Answer #1

      "My entire career has been dedicated to the healthcare services field. I find it incredibly rewarding and interesting because I get to help others and every day brings new challenges! One of the reasons I applied for this role with Encompass Home Health is because I can see a long-term fit here. I plan to work in the healthcare segment for my entire career."

      Ryan's Answer #2

      "I know this career can take a toll on personal life, and I understand that while it can be more-or-less sustainable, it's more than just a job for me. So far, I have dedicated my entire adult life to this career. I have shadowed numerous professionals and have worked multiple clinics. I know this is the right career for me."

      View answer examples for this question >

  10. 10.

    In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?

      The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work.

      Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are passionate, you could choose to refer to yourself as:

      - Expressive
      - Communicative
      - Open
      - Unreserved
      - Warm Hearted

      Ryan's Answer #1

      "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way. "

      Ryan's Answer #2

      "This is a great question. I think the right answer is, 'of course, but not for long'! We've all had those tough cases. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Its professional to take a few minutes after an encounter like that and let those emotions come and go. I cope with these emotions by telling myself that it's not my story, its the patient's story. I think it's okay to be moved by someone else's experience, but I don't need to make it mine."

  11. 11.

    Tell me about your healthcare related education and training.

      Take a few minutes to walk the interviewer through your formal post-secondary education as well as any on the job training. Talk about your most positive take-away's from your post-secondary experience and be sure to tie in how that experience will help you succeed in this position.

      Ryan's Answer #1

      "I have a nursing degree as well as additional on the job training within clinical research. I feel that my nursing education opened up many potential industry-related avenues for me. I graduated top of my class and completed a valuable internship with 'XYZ Health Services'. All of these experiences have helped prepare me for success in this role with Encompass Home Health."

      Ryan's Answer #2

      "I did my undergraduate in chemistry and medical school at St. George's University. I loved surgery, so my electives were in general surgery, trauma epidemiology, and orthopedics. I'm happy to be moving on to more responsibility as a resident. I have had some amazing mentors, and I found that I could perform with some different teaching styles."

  12. 12.

    If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?

      The interviewer would like to dig deeper into your true areas of interest when it comes to healthcare services. They want to know that your passions align well with what Encompass Home Health is offering. Talk to the interviewer about the areas of healthcare you would like to focus on most, and then tie that information in with what the position at Encompass Home Health would be offering you.

      Ryan's Answer #1

      "If I could expand my expertise in any healthcare service area I would choose anything within primary care. This is one of the reasons I have applied with your company. I feel that your focus will be a great fit with my long-term career goals."

      Ryan's Answer #2

      "I'm interested in research. One of the things that attracted me to working with your company is your ongoing community-based research collaborations. I'd be curious to hear if the [clinic/hospital/program] had any needs in this area. Is this something junior staff can be involved in?"

  13. 13.

    Talk about a time where you had to be transparent with a patient or colleague, even thought it may have been difficult for you. Was there a difficult conversation you had to have with the individual?

      Transparency in the healthcare industry is vital, whether it is telling the honest truth to the patients that you care for or the coworkers that you work side by side with. Sometimes, transparency comes with the need to have difficult conversations. For your interviewer to get a sense of your ability to do this, talk about a time that was difficult for you to be honest with someone you were working with. Explain the situation and how you handled it while reiterating your ability to have difficult conversations with those that you work with.

      Ryan's Answer #1

      "Last year, we had a suspected Tb patient that was in an isolation room and I was the head nurse in charge of the patient in isolation. Because of the patient's status, visitation to the room was against policy outside of hospital staff and only the spouse was allowed in once per day if properly garbed. The third day in isolation, the patient's daughter and family showed up at the hospital to see the patient. Knowing that both the daughter and the patient would be heartbroken with the news that they couldn't see each other per policy, I approached them both from the safety standpoint and explained just how dangerously contagious the illness could be. To make the situation a good one, I helped set up a video call between the two with me in the room and it went over very well!"

      Ryan's Answer #2

      "During my time as a Nurse Manager overseeing several hospital units, I've had to have many difficult conversation with employees and families. While never easy, I always feel a sense of personal responsibility to the person to be transparent and have these conversations. Just recently, an employee under me was being investigated for patient neglect due to a fall that had happened on her watch where the patient broke a hip. Knowing that the employee felt so terrible about the circumstances and owned up to the mistake, I still had to inform her that the organization was conducting a formal investigation. I brought her in to my office and explained why the investigation was being conducted. Hearing that a major injury like that automatically prompted one, I urged the employee to be as upfront and honest as possible with the staff that would be interviewing her. In the end, neglect was never found to be true and the employee thanked me very much for my transparency."

  14. 14.

    When have you shown a willingness to learn a new method or new approach to solving a problem?

      Being flexible, and able to handle change is a skill that all employers desire to see. Discuss with the interviewer your ability to approach a problem using new methods. Give a recent example but make sure to spend more time highlighting the resolution rather than the problem.

      Ryan's Answer #1

      "When our facility came under new management last year many new methods and policies came into place. I was able to learn some exciting new approaches to our challenges in patient care and customer management. I quite enjoyed the process."

      Ryan's Answer #2

      "It's funny; they say people in medicine are 'lifelong learners'. But on top of that, we're in this digital revolution, and everyone has to learn new software all the time. I'm finally getting old enough to realize that its difficult to be constantly adapting. I think my 75-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. Not WHO is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course, and it went from the 2:15 compressions to continuous compressions and I had to adapt to avoid my past way of thinking."

  15. 15.

    At Encompass Home Health, we continuously strive to go above and beyond to achieve excellence in our care. Can you talk about a time where you raised the bar for service excellence in the care you provided?

      In the Encompass Health Way, the organization shows a dedication to continuous improvement by never settling for anything less than excellence. For this question, your interviewer will be looking to hear that you aren't the type of employee to settle for complacency, but rather that you are always seeking to improve. In the example that you provide, talk about a time that you noticed room for improvement in your job and explain the initiative you took to seek improvement. This can entail looking at new procedures for your team or simply you seeking out a way to improve yourself. Either way, make it clear to your interviewer that you have the initiative and drive to seek improvement in what you do.

      Ryan's Answer #1

      "A few years ago when I took the current position that I'm working in now, I knew right away from my first day of orientation that the organization was using outdated equipment all throughout our rehab facility. Knowing that modern equipment would greatly benefit patient outcomes, I approached our director about the possibility of upgrades. Together, we worked on a request for proposal for capital funding to upgrade our equipment for our PT patients. My role in the proposal was researching the requested equipment, writing features and benefits and then projections of improved outcomes with specific patient populations. A budget was approved to upgrade equipment over a three year period, so that was a huge win in my book!"

      Ryan's Answer #2

      "Five years ago when I made the transition to home health nursing, I felt like I was able to hit the ground running from the start based on my extensive inpatient experience early in my career. In a time of great need for my organization though, I didn't get a lot of face to face mentoring with my team and was kind of thrown to the wolves with patients in the home care setting. After my first week, I approached my supervisor about using available CME funds to take a couple of online CME courses on the legal risks and management of diabetes in the home health setting. She approved and the courses really helped me become the more well-rounded home health nurse that I am today."

  16. 16.

    At Encompass Home Health, we believe that engaging with our patients on a personal level requires a deep personal connection to them. How do you go about developing personal relationships with the patients you care for?

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  17. 17.

    If you could expand your knowledge and expertise in any healthcare service area, which would you choose?

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  18. 18.

    What type of work environment do you dislike working in?

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  19. 19.

    Rate your problem solving skills from 1-10. How do you justify your rating?

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  20. 20.

    Encompass Home Health has a diverse workforce. When have you worked amongst a diverse group of people?

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  21. 21.

    Encompass Home Health was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?

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  22. 22.

    Give an example of a great team environment you were a part of where the team members were there to support each other at all times. Why was this important to the work being accomplished?

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  23. 23.

    What is your greatest weakness?

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  24. 24.

    What does great customer service entail in the job that you are interviewing for? Why is it important for you to take this approach with those that you care for?

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  25. 25.

    With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?

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  26. 26.

    If Encompass Home Health hired you today, what would you accomplish first?

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  27. 27.

    What part of your healthcare career brings you the most stress?

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  28. 28.

    Encompass Home Health supports a healthy work/life balance for all employees. How do you balance life and work?

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  29. 29.

    How would you describe your personality?

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  30. 30.

    In order to work for Encompass Home Health, you must be able to pass a full criminal background check. Do you consent to a full background check?

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  31. 31.

    At Encompass Home Health we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?

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