25 Questions and Answers Written by William Swansen
Written on February 17th, 2019 |
Question 1 of 25
If a client is considering moving from an internal data center environment to our platform. What are the key issues you would recommend them addressing before making this move?
Click To View Answers
How to Answer
Second Answer Example
You have completed 0 answers.
How to Answer
By asking this question, the interviewer is attempting to understand the depth of your knowledge about a hosted cloud computing environment and your ability to plan and manage client's transitions to the cloud without causing any disruption in their business.
"When transitioning to a hosted cloud environment, there are several things you need to consider. The first and most important is business continuity. You need to make sure that there is no downtime during and after moving to the cloud and that no data is lost or compromised. Another key consideration it the integrity of the data; you don't want it to be hacked or lost between the user and the cloud. Maintaining availability and access to the cloud is also important. Capacity planning is critical, and measures need to be taken to ensure there are enough computing and storage resources available to the users, and that additional resources can be provisioned or de-provisioned as needed. Finally, the company needs to be aware of any regulatory or compliance issues around data integrity and privacy when utilizing cloud hosting."
Second Answer Example
"The key considerations when moving to a cloud hosted environment center around data integrity, availability, and compliance. You need to take measures to ensure that the company's data is secure, can't be compromised when communicating with the cloud, and can be recovered if lost. Most cloud hosting service providers can assist with this through the transition planning and execution process. Having a good backup and disaster recovery plan is also important. Availability of the information, applications and computing resources is the next most critical issue. Selecting the right cloud hosting service provider is the first step. They should offer SLA guarantees and have contingencies in place when issues occur. Finally, it is the company's responsibility to make sure that they are in compliance with any regulations and customer privacy requirements when they move to a cloud environment. Again, although not primarily responsible, the service provider can assist in providing the guarantees and documentation necessary to address this issue."
Great communication skills are critical when working as an IT Consultant. Walk me through a time when you were successful in communicating with a person that was difficult to work with, and under difficult circumstances?
Click To View Answers
How to Answer
Second Answer Example
You have completed 0 answers.
How to Answer
Throughout corporate America, you'll find your garden variety of different personalities from strategic thinkers, passive aggressive profiles, and of course your ego maniacs. Dealing with difficult people is an art. There's a few ways you can learn to adapt to an environment, culture and difficult circumstances without compromising the success of the project. First, start with the common issues that a difficult person will present to you. He/she will likely try to take credit for the work you completed, or blame you for missing their deadlines. An easy way to handle this is to explain that even though they blamed you, you have no ill will towards them, and actually offered to help with their project so they could get caught up. Another approach is to summarize the issue, then explain that you communicated with the other person and spent time with them to solve the problem.
"I've worked with all types of personalities, and have found that a diplomatic approach has worked best for me. The first thing I address with the other person is the blame game. Learning why you are blamed gets you once step closer to resolving the problem. In this case the client was having issues meeting deadlines which caused other departments to also miss their deadlines. I immediately focused on a problem, how to solve it, and started by showing my willingness to get along and help get the project back on track."
Second Answer Example
"It's extremely important to me to avoid getting upset or venting about the person who was difficult to work with. I had an instance where a client was rude, and verbally abusive, and didn't give me access to servers, and software that I needed to complete my work. I kept my cool and was polite the whole time. I demonstrated how they would see immediate results and a turn-around of their project if we could all work together and I could have access to certain files and folder to get my work done, and they agreed."
Tell me about the deployment/business models we could offer to our clients.
Click To View Answer
How to Answer
You have completed 0 answers.
How to Answer
There are business/deployment layers that are offered by most cloud service providers and/or IT vendors - Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and SaaS (Software as a Service).
There are less common ones such as Communication as a Service (CaaS), Database as a Service (DaaS), etc. that may be relevant to Emtec or its clients. Based on the role/group, do your research into more niche models which could or should be considered.
"The clients can obviously decide on using the private, public or hybrid cloud as a basis. We can offer IaaS, Infrastructure as a Service, which only manages the foundational infrastructure functionalities such as computing, networking and storage. PaaS, Platform as a Service, offers additional application-building layer on top of IaaS. Software as a Service offers off-the-shelf systems/solutions/software running on the cloud with the vendor being responsible for all aspects of deployment and implementation (and often even training). There are secondary services such as Database as a Service (DBaaS) where the vendor helps manage the types, quality and usage of data feeding into the clients' applications & distributed to users."
The interviewer is asking this question to determine if the candidate uses electronic or manual tools throughout the project lifecycle. Throughout the project lifecycle, the project manager must create work plans, organize tasks, manage budgets and organize their project team, and this can be done manually or with the assistance of various software packages that are available. Common software packages that are available on the market include but are not limited to Microsoft Project, JIRA, Basecamp, and Podio. The candidate does not necessarily have to mention the use of a software tool to successfully answer this question, as many project managers or Project Management Offices (PMOs) have developed their own internal tools for project tracking. To successfully answer this question, the candidate must confidently explain standardized tools, whether they be manual or software-based, to describe how they assist them in managing projects. By providing an appropriate answer to this question, the candidate will be able to provide insights into how they will use or develop tools to manage projects for Emtec.
"Throughout my career as a project manager, I have used multiple project management tools, depending on the type of project, the team members, and whether or not my organization is currently leading the project. For example, I currently manage multiple projects at my company, with some being spearheaded by my company, and some with my managing my company's role in another organization's project. For internal projects, those that are spearheaded by my company, I use both Microsoft Project and Basecamp as my primary project management tools. MS Project allows me to develop work plans, track tasks, assign resources, track budgets and workload, and perform other functions. In addition to MS Project, I use Basecamp to communicate with my project teams. Basecamp allows me to post announcements, set deadlines, share documents, and communicate in other ways. For projects run by external organizations, such as the government, JIRA is the primary project management tool used, so I use JIRA to communicate with project leadership and share documents for tasks that I have been assigned."
Second Answer Example
"While I have experience working with multiple project management tools in the past, such as MS project and Podio, I am currently employed by a small nonprofit organization, and funding is limited, so I have to design my own manual project management tools. While developing my own tools was a challenge at first, I now find it more efficient, because I have developed multiple templates that are tailored to my specific project needs, and I am not forced to use templates that do not specifically fit my needs. I use these templates to create work plans, track tasks, monitor budgets, and conduct other project management tasks. I also find it helpful to create a Gannt chart for every project to track tasks and ensure everything is staying on schedule."
6. Our industry is a competitive one. Why do you specifically want to work for Emtec? The interviewer wants to know that you have a keen interest in working for Emtec. You should enter the interview prepared to discuss why they stand out as the top employment option, among their competitors. Talk about what you feel Emtec is doing right and how their values and opportunities align with your career goals and employment needs. Here is an answer example: "I understand that Emtec has some strong competitors but when I was researching new employment opportunities, your company always seemed to have the most positive message. I also know a couple of people who have worked with Emtec and they had only great things to say about your compensation, culture, and growth opportunities." Here is an answer example: "I feel that Emtec would nurture my desire for growth and prepare me with the appropriate training to support that growth."7. How do you prevent and manage scope creep when managing a project? The candidate's ability to clearly articulate how they prevent and manage scope creep in a project is extremely important. In project management, a common issue is the project's scope changing or continuously growing after the project is initiated, and it can cause a project to miss deadlines or fail to meet key deliverables. Ways to prevent or mitigate scope creep may include: fully educating oneself on a project's goals and objectives, maintaining proper and regular communication with the project team, understanding project requirements, using formal project tracking mechanisms, developing a formal system for changing project scope, and being attentive when managing the project team. The candidate can successfully answer this question by providing details on how they use a specific strategy to manage or prevent scope creep, with a strong answer including a specific example from a project they are currently managing or have managed in the past. Here is an answer example: "Early in my project management career, I often dealt with scope creep in my projects, which caused the projects to lose focus and sometimes resulted in missed deadlines and deliverables that did not align with the goals and objectives of the project. After this happened a couple of times, I learned that it was important to put controls in place to prevent and manage scope creep, so now, as soon as I am assigned a project from my PMO, I review the goals and objectives to ensure I am very clear on how the scope should be defined. Then, during the project, I am diligent in managing the project and team by using formal tracking mechanisms, maintaining ongoing communication, and using a formal change management process if a member of the project team wants to change the scope of the project. Since using these techniques, I have found it much easier to prevent scope creep, and if scope creep starts to happen, I am able to manage it before it gets out of control and starts affecting the timeline and deliverables of the project." Here is an answer example: "As a project manager, I have often dealt with scope creep. For example, I was recently assigned a project form my PMO to create a digital scorecard that includes performance and sales metrics for each department at my company. However, approximately a month into the project, I noticed scope creep starting to occur in our weekly project planning meetings and in project communications, as the developers assigned to the project were interested in using their skills to build a full dashboard that exceeded the scope and objectives of the project. When I recognized that scope creep was taking place, I began managing the project more vigilantly and reminding the project team of the scope, their actual assigned tasks, and their timeline of deliverables on the work plan. Since my company's Chief Information Officer was on the project team, and she was insistent on expanding the scope of the project, I instituted a formal change management process, where requests for scope changes could be proposed to project leadership. Using this formal process, the CIO was able to get her changes approved and formally built into the project scope. This change management process was much more efficient, as the actual scope and deliverables of the project have now changed, rather than the scope creeping from the original objectives."8. A client of ours wants to discuss a possible divestiture of some of their company locations. What are some key points during a consulting discovery that you want to understand to determine if our firm can potentially assist them? This particular hiring manager is asking you to give a scenario where their client has approached them about a divestiture of some of their locations, and they want to make sure they make a sound business decision for this client without having negative consequences on their business. As a consultant to this client, they would be looking to you as a trusted advisor and consulting firm that can help them through this process. It's important to note that the interviewer wants to know what key points you plan to discuss to determine if they could be a client or not. Your answer should drill down into how you conduct a discovery call and how it relates to the impact it will have on their business after a possible divestiture. I advise highlighting your analytical skills and how you were able to come up with a few options for them to choose from will greatly improve your response. Here is an answer example: "When a client puts their full faith and trust in me, I feel honored. Performing a divestiture is a time-consuming task, and it takes a team of people to make this transaction happen. It starts with monitoring the portfolio to see which locations or business units are profitable, and which ones are ripe for a divestiture. As an IT consultant, I always look at the technology implications first, then the business drivers for perspective. Performing a divestiture comes with legal obligations and corporate valuations that need to be addressed as well." Here is an answer example: "A divestiture is not easy, especially if it means a location is closing and people might lose their jobs. Several considerations need to be accounted for including severance, identifying who the new buyer of that location will be, and the possible benefits of divesting. Managing the transition does present a challenge, but I have extensive hands-on experience managing this process through its entirety. I've seen companies divest for many reasons, but it always comes back to the strategic focus of the company, and where they can be most profitable."9. Give me a scenario where you had ERP integration challenges, and how you designed a solution that solved these problems? Emtec's ERP system is designed to automate business processes and make them more efficient. Despite the progress that ERP integration has made with mobile technologies, it's far from perfect. An interviewer at Emtec will want a high-level overview with granularity into details about the different types of platforms and complex connections you are working with, as well as the age of the systems, the architecture, and if there are multiple ERP systems in place, etc. They will want to hear about the Integration Shift Plan, and what you did to solve this problem. Mobile deployment for any company that has an ERP is going to be important because much of their data is going to reside in the cloud. Mentioning your role, and the success you had with a cloud implementation will be key in the interview. As a reference, the five key connectors are:
1. Data Sources - (Internal & external database and data repositories)
2. Business Applications - (Finance, Operations, Sales, Manufacturing applications)
3. Portals - (Internet, Intranet, Extranet websites)
4. Connectivity Adapters - (Web connections)
5. B2B trading Partners - (Clients and vendors) Here is an answer example: "While I was at my last company, we were actually in a similar position concerning ERP integration challenges. Our challenge was that we didn't have an effective way of providing sales order data to the sales and marketing leadership team so they could see whether or not the company was growing, or losing money. I suggested implementing a Business Intelligence module that could be customized to show real-time data by department, person, location, product, transaction, etc. I was responsible for designed the dashboard layout and metrics pages. It was well received, and we have been tweaking and improving that module ever since." Here is an answer example: "Another area where we had challenges with our ERP system was long-term scalability and the ability to be mobile compatible. We needed this feature so that our field sales reps could place orders via our ERP system in the field for our customers. We didn't have this before. I was heading up the design, development, and testing of our Sales & Marketing module. We were able to customize the Sales module so that orders could be taken and processed remotely through field sales tablet devices."10. How would you convince a company that is still undecided about whether or not they should continue managing their own data center or move to a hosted cloud? Being able to convince potential clients to join Emtec's cloud services is a key skill that hiring managers are looking for. By asking this question, the interviewer is attempting to determine your knowledge of a hosted cloud and your opinion of the benefits. Here is an answer example: "There are several benefits to moving to a hosted cloud. The key benefit is cost, based on the ability to only providing the resources you need. You can scale up the resources during peak business periods and then de-provision them when they are no longer needed. This is difficult in a self-managed data center environment. Other advantages include more secure data and backup, built-in disaster recovery, more flexible software licensing by using Software as a Service (SaaS) and it is platform and OS agnostic. These features provide the organization with greater flexibility. The final benefit is increased productivity. The company can focus on its business rather than running an IT department." Here is an answer example: "Hosted Cloud service providers provide an organization like yours several benefits. The key benefit is cost savings. Moving to a hosted environment allows you to 'rent' your computer resources and only use what you need. This includes compute, storage and even software, using the SaaS model. You pay for what you need when you need it, then put it back on the shelf and don't pay when you're not using it. Other advantages include focusing on your core business vs. running an IT department, being platform and OS agnostic, and being able to use the most productive or popular technologies. Finally, you will be operating in a secure computing environment with SLAs, backups and disaster recovery included with the services."11. What actions do you take when you recognize project deadlines will not be met? Sometimes, due to confounding factors that are not in control of the project manager or the project team, deadlines for project deliverables are missed. This is not uncommon in project management, but it is important for the project manager to inform project leadership and stakeholders of potential delays as soon as possible, along with information on the cause of the delay, and what the project team is doing to mitigate the situation. Through regular communication, project leadership and stakeholders should already be aware of many of the details of the project, but it is still important for the project manager to provide a thorough explanation of the cause of the delay. The interviewer is asking this question to assess the candidate's ability to articulate how they would respond and react in a situation where they may have to deliver difficult news concerning what may be viewed as a failure in their performance. To appropriately answer this question, the candidate must confidently answer and provide details about how they would immediately respond to a situation where there is a project delay. Here is an answer example: "Unfortunately in project management, delays in project deliverables sometimes happen. I find the best approach to a project delay is immediately notifying project leadership and stakeholders of a potential delay, even if there is a possibility that the team may catch up as the final deadline approaches. I would rather project leadership be aware of a delay than being surprised by one in the end. When communicating a potential delay, which I know can be extremely frustrating for project leaders and stakeholders, I try to provide as much information as I can, so they can understand what is happening, and so they will know that as a project manager, I am doing everything I can to prevent further delays in the project. As project manager at Emtec, I will do everything I can to prevent project delays, but if and when they happen, I will be sure to keep project leaders and stakeholders fully informed of what is going on, so they are aware of the status of their project." Here is an answer example: "One of the projects I am managing recently got off schedule, and I had to deliver the frustrating news that the delivery of the final software application will be delayed. While this was not easy news to communicate, it was necessary for me to inform project leadership and stakeholders of the delay, and I did so immediately after we discovered the programming bug that sent the application back to development. In my communication with project leaders and stakeholders, I was sure to provide them as much information as possible, rather than just telling them there was a delay. While project leaders and stakeholders were not happy with the news, they appreciated that I notified them immediately, and that provided such a detailed account of what took place. This is the type of open communication I use in project management, even when I have to deliver what is considered bad news, and I will maintain this type of communication style when managing projects at Emtec."12. How do you manage and coordinate the many tasks and deliverables associated with a project? The interviewer is asking this question to determine how the candidate approaches the delegation and assigning of project tasks and deliverables associated with a project. With any project, there is typically a significant number of tasks to be completed, many of which are dependent on one another. Since the project manager does not have the expertise or knowledge to complete these tasks, it is not their responsibility to do so, but rather it is their responsibility to analyze the skill sets, experience, and strengths of the individuals on the project team and assign tasks accordingly. If the project manager is not familiar with an individual on the project team, they can gather this information by either reviewing the team member's resume or CV or having a short conversation with the individual. The candidate can successfully answer this question by providing specific information on how they delegate tasks for a project, and a strong response would include an example of a candidate's professional experience of successfully managing project tasks. Here is an answer example: "I learned very quickly in my project management career how important it is to properly manage and delegate project tasks. If project tasks are not assigned to the appropriate team members, it can cause complete chaos in the project lifecycle, as most tasks are dependent upon the completion of previous project tasks and assignments. With this being said, after I receive a project and have worked with stakeholders to identify the tasks and timelines that will allow us to meet our deliverables, I carefully analyze the skill sets of each individual on the project team. However, before I blindly assign a task to an individual, I reach out to them individually to ensure they are comfortable with and have the skill set to complete the task. I find this the best approach for managing tasks, especially when it comes to assigning and delegating them because it allows me to assign team members tasks that fit their skill sets and workloads." Here is an answer example: "I have a great example of how I manage tasks associated with projects. I was recently assigned a large application development project from my PMO, and the project has multiple deliverables and the largest team I have ever worked with. Normally it is easy for me to assign tasks to project team members because I know a lot of the team members from working with them in the past; but since this team is so large and includes many vendors, I was not familiar with many of their skill sets, strengths, and experiences. Rather than just assigning tasks based on assumptions, I had each team member send me their CV so I could review it and learn more about their experience, and if I still had questions, I scheduled quick ten-minute meetings with them to understand where they fit on the project team. Because I took time to learn about each team member, I was able to use this information to assign project tasks to the person most qualified to work on them, and in return, the project has been progressing very smoothly."13. We're a company of innovative thinkers; we rely upon our innovative thinking to solve client problems. Tell me about a time when you came up with a breakthrough idea that was not obvious to others. Describe your idea and how you developed it? Innovation is the cornerstone of any successful company. If you show me a highly successful company, I will show you people within that company that were innovative thinkers. Great examples are Steve Jobs from Apple, Bill gates from Microsoft, and Jeff Bezos of Amazon just to name a few. The hiring manager is posing this as a two-part question to see if your response is clear, concise, and related to the question. Stay on point with your response, because that's what they're looking for. Think about this question for a minute to dissect what they are asking. They are a company of innovators.....which means, will you fit into their culture and be able to come up with ideas that will be innovative. They will be listening attentively to how you articulate your message about your breakthrough idea. Walk them through how you came up with the idea, what your thought process was, how you got approval to move forward, and how you executed on the idea. Here is an answer example: "I've always considered myself an Outside the Box thinker. Settling for the norm has never been my working style. I always work with the expectation that my idea will serve many purposes, and bring value to our customers. One example is when I came up with an idea to train the trainer at multiple locations via remote video conferencing. This idea was well received, and was implemented at over 50 locations worldwide. I came up with the idea because I was responsible for training multiple divisions and didn't have the budget to fly everyone in from multiple locations for the training sessions." Here is an answer example: "I was working on implementing a friendlier looking graphical user interface solution for a financial services client. The inspiration came from the feedback I received from people at the client site complaining about processing transactions on a mainframe computer that wasn't much fun to work with or look at. They were used to the dreaded Green Screen on a mainframe, but my solution had a Windows look and feel which they liked quite a lot."14. At Emtec we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years? Every hiring manager would like to know that their investment of time and training will pay off. Assure the interviewer that you see this position as a long-term fit. How does this role with Emtec fit into your longer-term plans? Here is an answer example: "In 3-5 years I would like to see my career with Emtec include a path towards a leadership role. I am very keen on paving a long-term career in the healthcare services realm and would love the opportunity to do that here." Here is an answer example: "One of the attractive points of working for Emtec is that you care about the growth of your employees. I'm motivated to learn and am looking for a long-term fit. In 3-5 years I'd like to be grounded in the clinic, learn about this site, your patient base and earn certifications that would help the unit advance. Personally, I'd like to get involved in some of the local volunteer organizations. I speak Spanish, and I have an interest in urban outreach so it would be nice to do something formal in that context...health-education or fundraising."15. Tell me about your experience in the field of IT services. It is critical that you study the job description before your interview. When the interviewer asks this question be sure to highlight the related experience that you bring. Here is an answer example: "I bring all of the experience that you are looking for in filling this position. In addition to being an expert user in SAP, I also bring five years' experience in desk side support and as a bilingual IT support agent." Here is an answer example: "I have eight years of industry experience with Company ABC and XYZ. Both experiences taught me a great deal about IT, and I am excited to continue my career in this industry with your organization."16. A client wants to implement a new software system that was recommended by a different division of the same company. How do you evaluate it to ensure it's the right choice? It's not uncommon for many corporations with multiple locations or divisions to have different computer systems and networks that don't necessarily talk to each other. They may share a few common systems that allow them to communicate with other locations or business units to conduct business as usual. Since companies that are decentralized have systems, networks, and/or software that could differ from other locations, hiring managers will ask how you will gather information, who you will talk to, the method you will use to evaluate the new software, and how you will arrive at a decision to recommend or not recommend the software. Giving an example or short checklist of what you will cover in the evaluation process will be important. Here is an answer example: "I've been in similar situations like this before, and have consulted clients on what needs to be considered before a new software implementation can take place. In a consulting engagement, a proper discovery and background must be conducted on the business. This step is absolutely critical. If you don't understand why the customer is asking you to evaluate new software for their business, you'll miss the most important part of why you are evaluating the software. My experience has shown that if you find the compelling event or pain point that's prompting them to look at a new system, you'll know if it's the right choice for them." Here is an answer example: "There's a step-by-step process that I follow that yields great results when it comes to evaluating new software for a corporation or division. As mentioned earlier, a proper discovery of the business operations is critical. Let me walk you through the process I use as part of the discovery:
1. Have the client explain the need for the software and the problems they expect it to solve for them.
2. Ask if they have the technical expertise internally to maintain the software, or do they plan to outsource the maintenance for the software to an IT Consultant or firm.
3. Do an assessment of their current technology infrastructure to see if they can support this new software and if they need to purchase additional hardware to run the system.
4. Find out how many people would potentially need to be trained on the new software, starting with key personnel (Administrators/Power Users) managing the system.
5. Provide a comparison of similar software with similar features, benefits, along with a breakdown of pricing for each software solution, and what it will cost in the long run.
6. Ask when they want you to submit a report on your evaluation."17. There are many different definitions of a 'Cloud' in the IT industry. In order to make sure we are on the same page can you provide your definition of a cloud hosting environment and describe its components? The purpose of this question is to make sure you define a cloud hosting environment in the same way the employer does and that you have familiarity with what elements constitute an IT cloud. Here is an answer example: "A cloud is an amalgamation of computer hardware, software, network, storage, and services. It can be managed by the organization or by a third-party service provider, such as Amazon or Microsoft. It is also known as 'computing as a service'. End users are unaware of where the components are located and where their applications and data reside. They access the cloud via an interface. This creates an environment in which they do their work." Here is an answer example: "A cloud environment is a collection of IT assets and services that are accessed by the users through a portal or dedicated interface. The cloud can reside or be hosted on the same physical premise as the users, offsite or by a third-party service provider. The components of the cloud are the same as a standard data center. They include hardware, software, storage, network, applications, and services. Many cloud environments are designed for specific businesses, including customer service, financial services, application development, and healthcare, to name just a few. These are typically hosted by third party service providers who specialize in the individual market segments."18. What is the differences between 'scalability' and 'elasticity' when speaking in terms of cloud hosting? If you are asked this type of question, the interviewer is attempting to confirm that you really understand the concepts of cloud hosting. They may also be genuinely trying to clarify this information for their own benefit. You should answer the question as clearly and succinctly as possible. Here is an answer example: "Scalability is a characteristic of cloud computing which is used to handle the escalating workload by escalating in proportion amount of resource capacity. Using scalability, the service provider can easily and quickly add resources when the requirements are being raised by the client. On the other hand, Elasticity is a characteristic that provides for the concept of provisioning and de-provisioning a large amount of resource capacity dynamically. It is usually measured by the speed by which the resources are coming on demand and the usage of those resources. Scalability often refers to a permanent increase in resources whereas Elasticity is temporary, based on fluctuating demands or business activity." Here is an answer example: "That's a great question. People often confuse the concepts of scalability and elasticity. Scalability refers to the ability to easily increase the IT resources used by the organization. This is accomplished by using technology that can be increased quickly and with no disruption in service or downtime. Another characteristic of scalability is that it is typically permanent, and based on the growth of the organizations business. On the other hand, elasticity refers to the ability to dynamically add (provision) or remove (de-provision) IT resources based on fluctuations in business cycles or customer activity. Service providers in hosted clouds accomplish this by having "standby" resources on hand which can be turned on or off as needed. These resources are typically shared by multiple clients, who are only billed when they actually use them."19. How does data drive a business' success? Data-driven decision making is becoming a more significant topic every year. Companies can leverage data analytics to determine:
- Competitive analysis
- How, when, and where products are used
- Customer demographics
- Pattern analysis
- Business growth
Talk to the interviewer about the ways that you feel companies can best use data to drive the success of their business. Here is an answer example: "When I take a hard look at the many uses of data, I see that data can be collected in a plethora of ways to determine the success of a new product launch, competitive analysis, or patterns that occur, which may not be seen by the human eye. In my career, I have the most experience using data to help drive employee productivity and onboarding solutions which can save a company thousands of dollars." Here is an answer example: "Data can drive every aspect of a business' success if approached and utilized correctly. In my experience, I have seen that companies underutilize what a full data analysis approach can do for them. Analytics programs should be set up for marketing, sales, employee productivity, product efficiency, competitive analysis and more."20. Tell me how the Internet of Things (IoT), AI and blockchain will impact cloud computing. At Emtec, the interviewer wants to assess your ability to analyze rising trends and articulate your opinions/views. The key here is to not get too specific about small details about the technologies. It's best if you start with some facts that are generally agreed on in the industry and objectively highlight the benefits and risks of these technologies present to cloud services professionals. It's always good to mention a recent case study/news to support your points, especially relevant to the industry/sector you are interviewing for. Here is an answer example: "I believe the role of cloud platforms and capabilities would inevitably increase in all of the Industry 4.0 technologies such as IoT and AI. Connecting all the devices and sharing data naturally would rely on the cloud to store, communicate and access the data on behalf of all authorized/relevant parties. We already saw how cloud computing evolved to deal with increasing required capacity for IoT - Cisco introduced fog computing to expand cloud infrastructure and capabilities to meet the user-centric needs of businesses. Clients and the public are increasingly expecting machine learning and AI to be part of the cloud services. It's a differentiator for sure - as more systems, devices and data sources are connected in higher capacity and at a faster speed, the ability to automatically analyze and act upon many of those data points is critical. For blockchain, while I don't doubt that the cloud would be instrumental in implementing killer blockchain apps and a requirement in driving mass adoption of blockchain, I think it's too premature to determine exactly how blockchain will be incorporated or partner with Cloud. Due to blockchain's decentralized nature, using a cloud platform (AWS, for instance) as the infrastructure layer upon which to build blockchain app might present complications."21. Our clients have high expectations of our work, tell me about a time you worked with challenging time constraints, but were still able to exceed client expectations. If I only had more time. I hear this all the time. It's a fact of life in the business world. Being prepared for situational questions that ask about project planning, resource planning, expectations, delivery, and how you anticipate distractions will show the hiring manager that you have meticulously planned and know each step in the process. Your answer should reflect the steps you take to resolve a problem, or minimize risk so problems don't occur. Walk the interviewer through one of the steps in the process, and detail how you address time constraints specifically, and how you are able to still meet client expectations. Detail this response with how you set up a project plan, the step-by-step approach, and why everyone needs to follow the process in order to avoid delays, and to deliver on time. Here is an answer example: "Almost every project will have time sensitivity challenges and deadlines that need to be met. I am very mindful of these things, and take the appropriate steps to ensure projects are planned properly with the appropriate amount of resources, technology, and approvals throughout the process. The way that I start and execute on a project is always with a project plan that serves as a roadmap for success. If I am to avoid time constraints and other challenges, I clearly identify the deliverables, and follow through on the most efficient way to produce them. In order to avoid distractions, I take a close look at design and test times, project risk, team focus, and management involvement so that we minimize delays from the executive level." Here is an answer example: "When I start a project, there are a number of tasks and milestones that I consider very carefully. The most important one is identifying risks up front to avoid surprises. I take a systematic approach to each step and phase of the project. It has been my experience that setting quality expectations in advance sets the tone for a much more favorable outcome for the project. Keeping a focus and not deviating from the original plan is important for meeting milestones and expectations. I understand that changes happen, and change management needs to be addressed if this happens. If or when change happens, we refocus the project using rapid application development RAD to stay on schedule so the delivery date of the project doesn't change."22. How would your most recent manager describe you? When you answer this question, draw from your last performance review and a piece of feedback you have received from your most recent boss or coworkers. You do not want to guess what your manager thinks of you. Solidify your answer by referring to the strong employment references you are able to provide. Here is an answer example: "In my recent performance reviews and discussions, my manager describes me as a hard worker, motivated and consistent employee. I always strive to exceed expectations when I can. My current manager is happy to speak on my behalf as a positive reference as well." Here is an answer example: "My last manager and I had a close relationship. She appreciated all of my efforts when it came to working overtime and taking my work home when required. I believe she would describe me as unique, reliable and energetic."23. Can you explain to me the basic characteristics of a hosted cloud? Emtec offers cloud hosting and wants candidates who understand the essential characteristics of a hosted cloud. It's key in your answer to point out the advantages of cloud hosting and how it is superior to standard server hosting.
If you are interviewing for a sales position at Emtec. Knowledge of the cloud vs on-premise hosting will come with training, but it is important to have a basic understanding of the differences before your interview. Here is an answer example: "The basic characteristics of a hosted cloud are Provisioning, Scalability, Billing, and Interfaces. Provisioning refers to the ability to add additional services including computer and storage when necessary to support the company's business activity, and then remove them when they are not needed. Scalability is growing the hosted services as the business grows, without any interruptions or downtime. Billing is important because it needs to be flexible and adjust according to what services are provisioned during the billing period and what volume discounts are applied as the environment scales. Finally, the interface is how the users access computing services and resources. It needs to be both user-friendly and compatible with a variety of devices, including computers with different operating systems and mobile devices, from anywhere across the globe." Here is an answer example: "There are four basic characteristics of a hosted cloud. The first is Provisioning, which refers to adding or removing computing resources based on the needs of the organization. This eliminates the need to provision for peak operational periods which results in the resources being underutilized during off-peak periods. This is one of the key advantages of cloud computing. Another characteristic, Scalability is similar to provisioning but refers to the ability to permanently grow the environment without business interruption. Billing is the third characteristic and relates to both of the previous ones. The organization should only pay for the computing assets and services it is using and should receive a volume-based discount when they add additional resources. Finally, and most importantly is the User Interface. This is how the business accesses its applications and data, and manages the resources. Ideally, the interface is transparent to the users and they are unable to determine that the applications and data are being managed in a cloud hosted environment."24. IT projects rely on teams and each other to succeed. Describe a scenario were you lead your team to a successful outcome? Here's a great opportunity to show the value and worth that you can bring to the organization. While you were managing a team, you can describe how you motivated and empowered your team so they could have ownership and accountability on the project. Your goals should be to illustrate how you recognized the team's achievements, and inspired them to work towards a successful outcome. Don't forget to provide examples of when you were able to meet deadlines, and overcome obstacles that might have delayed your project. Lastly, provide a purpose for the project, and how important their involvement is, and why it's important to have a successful outcome for the project. Here is an answer example: "Teams respond in different ways based on how their manager leads. I found this to be true in many cases when I manage teams. I feel that effective collaboration and leveraging the appropriate resources is important to reach a goal or target. I strongly believe that building strong relationships with my team and stakeholders separates me from mediocre managers. Igniting a passion in my team has helped me show them that anything is possible when you work together as a team to achieve a successful outcome. It's not difficult to envision a goal if you nurture a belief in your team, and trust their capabilities. Case in point, I was tasked with creating and documenting a sequence of events for our IT Project Management team so that projects could be assigned more efficiently, and everyone from the project management team would get task notifications to complete before the next phase of a project could be assigned to another project manager. This resulted in projects starting and completing 40% faster, and with an established sequence in place, this was easy to follow and maintain for the department manager." Here is an answer example: "There was a particular instance where my team and I were assigned a project to re-write the functionality of a module from our enterprise software. Our goal was to develop new features in the manufacturing module so it could perform real-time data analytics and the plant manager could track inventory levels, and error rates in the production environment. I made sure that my team was well prepared and understood what needed to be done for this to be a success. This initiative resulted in timely reorders when stock was low, and it also reduced error rates by 70% which also resulted in cost savings to our bottom line."25. Emtec seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace? Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. Here is an answer example: "In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well." Here is an answer example: "I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."
Writers for Emtec Inc. Answers and Questions
William Swansen is an Author, Job Search Strategist and Career Advisor who assists individuals from all over the world and in a variety of professions in finding their ideal career position.
His Services include:
• Resume Writing
• Cover Letter Writing
• Updating your LinkedIn profile and teaching you how to make it work for you
• Identifying Employers, including Hiring Managers and their Contact Information
• Interview Preparation, Practice and Follow Up
• Job Search Coaching
You can learn more about William by visiting www.sellingyourselfintoajob.com or on Linkedin: billswansen
Tom Dushaj is a business and technology executive and an accomplished author of the book "Resumes That Work". Tom has vast experience providing solutions to Fortune 500 companies in the areas of Information Technology Consulting, ERP Software, Personnel Management and International Business Operations. His work experience includes Personnel Administration, Recruiting, Interviewing, Project Management, Career Counseling, as well as Manufacturing and Quality Assurance Consulting. You can find Mr. Dushaj's full profile at https://www.resumebaron.com
Jen Hong is currently a freelance writer and consultant while she is getting her Executive MBA and taking courses in innovation, data analytics and blockchain. She has worked as a strategist in financial services, fintech and health tech. She has interviewed with over 45 tech companies in the last 2 years (across various industries) and also has 2-3 years of experience interviewing interns, analysts, managers, and some senior executives as the operations lead.
Kelly Burlison, MPH, is an experienced professional with over ten years of experience interviewing in the health care field, half of which are focused on an IT subindustry of health care. As an administrator in a managed care organization, Kelly has successfully interviewed and hired many clinical and support staff positions. Through her IT experience in the health care field, which includes roles in telemedicine, registry operations, quality measurement, and business process management, Kelly has been involved in the interview process for many different positions, from entry-level to executive.
Helen Lee is a freelance data analyst and writer with over 15 years of experience in the Marketing field working for companies and clients in a variety of industries including financial services, quick service restaurant (QSR), consumer packaged goods (CPG) and education technology. She has experience managing marketing research projects, conducting strategic analyses and writing and editing a variety of pieces including marketing material, blog entries and user guides.
Our interview questions are created by writers, almost all of which, have a long history of recruiting and interviewing candidates.
They do not necessarily have experience interviewing or working with companies, careers, or schools, in which they may write for on MockQuestions.com.
We do, however, strive to match their background and expertise with the appropriate question sets found on our website.
Our careers, companies, industries, and schools may have duplicate interview questions and answers found elsewhere on our website.
Specifically, our companies and our graduate school interviews.
For these two, we use the industry in which we believe the company most well-represents and the graduate programs, as the basis for the interview questions and answers that generate for each company or school.
The intent of MockQuestions.com is for our users to build confidence for their job interview, by using our thousands of interview questions and answers as they practice and prepare for their interview.
We believe, most of our visitors can become more likely to succeed in their job interview with hard-work and practice. We believe, the key to success is for our users to rehearse with our interview questions while using our answer examples as an idea generator for their own interview answers.
We strongly want to discourage users from memorizing our answer examples.
That is not the purpose of our website.