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Emtec Interview
Questions

25 Questions and Answers by William Swansen

Published February 17th, 2019 | William Swansen is an author, job search strategist and career advisor who assists individuals from all over the world.
Question 1 of 25
If a client is considering moving from an internal data center environment to our platform. What are the key issues you would recommend them addressing before making this move?
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How to Answer
By asking this question, the interviewer is attempting to understand the depth of your knowledge about a hosted cloud computing environment and your ability to plan and manage client's transitions to the cloud without causing any disruption in their business.
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Top 25 Emtec Inc. Interview Questions with Full Content
1.
If a client is considering moving from an internal data center environment to our platform. What are the key issues you would recommend them addressing before making this move?
By asking this question, the interviewer is attempting to understand the depth of your knowledge about a hosted cloud computing environment and your ability to plan and manage client's transitions to the cloud without causing any disruption in their business.

William's Answer #1
"When transitioning to a hosted cloud environment, there are several things you need to consider. The first and most important is business continuity. You need to make sure that there is no downtime during and after moving to the cloud and that no data is lost or compromised. Another key consideration it the integrity of the data; you don't want it to be hacked or lost between the user and the cloud. Maintaining availability and access to the cloud is also important. Capacity planning is critical, and measures need to be taken to ensure there are enough computing and storage resources available to the users, and that additional resources can be provisioned or de-provisioned as needed. Finally, the company needs to be aware of any regulatory or compliance issues around data integrity and privacy when utilizing cloud hosting."
William's Answer #2
"The key considerations when moving to a cloud hosted environment center around data integrity, availability, and compliance. You need to take measures to ensure that the company's data is secure, can't be compromised when communicating with the cloud, and can be recovered if lost. Most cloud hosting service providers can assist with this through the transition planning and execution process. Having a good backup and disaster recovery plan is also important. Availability of the information, applications and computing resources is the next most critical issue. Selecting the right cloud hosting service provider is the first step. They should offer SLA guarantees and have contingencies in place when issues occur. Finally, it is the company's responsibility to make sure that they are in compliance with any regulations and customer privacy requirements when they move to a cloud environment. Again, although not primarily responsible, the service provider can assist in providing the guarantees and documentation necessary to address this issue."
2.
Great communication skills are critical when working as an IT Consultant. Walk me through a time when you were successful in communicating with a person that was difficult to work with, and under difficult circumstances?
Throughout corporate America, you'll find your garden variety of different personalities from strategic thinkers, passive aggressive profiles, and of course your ego maniacs. Dealing with difficult people is an art. There's a few ways you can learn to adapt to an environment, culture and difficult circumstances without compromising the success of the project. First, start with the common issues that a difficult person will present to you. He/she will likely try to take credit for the work you completed, or blame you for missing their deadlines. An easy way to handle this is to explain that even though they blamed you, you have no ill will towards them, and actually offered to help with their project so they could get caught up. Another approach is to summarize the issue, then explain that you communicated with the other person and spent time with them to solve the problem.

William's Answer #1
"I've worked with all types of personalities, and have found that a diplomatic approach has worked best for me. The first thing I address with the other person is the blame game. Learning why you are blamed gets you once step closer to resolving the problem. In this case the client was having issues meeting deadlines which caused other departments to also miss their deadlines. I immediately focused on a problem, how to solve it, and started by showing my willingness to get along and help get the project back on track."
William's Answer #2
"It's extremely important to me to avoid getting upset or venting about the person who was difficult to work with. I had an instance where a client was rude, and verbally abusive, and didn't give me access to servers, and software that I needed to complete my work. I kept my cool and was polite the whole time. I demonstrated how they would see immediate results and a turn-around of their project if we could all work together and I could have access to certain files and folder to get my work done, and they agreed."
3.
Tell me about the deployment/business models we could offer to our clients.
There are business/deployment layers that are offered by most cloud service providers and/or IT vendors - Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and SaaS (Software as a Service).

There are less common ones such as Communication as a Service (CaaS), Database as a Service (DaaS), etc. that may be relevant to Emtec or its clients. Based on the role/group, do your research into more niche models which could or should be considered.

William's Answer
"The clients can obviously decide on using the private, public or hybrid cloud as a basis. We can offer IaaS, Infrastructure as a Service, which only manages the foundational infrastructure functionalities such as computing, networking and storage. PaaS, Platform as a Service, offers additional application-building layer on top of IaaS. Software as a Service offers off-the-shelf systems/solutions/software running on the cloud with the vendor being responsible for all aspects of deployment and implementation (and often even training). There are secondary services such as Database as a Service (DBaaS) where the vendor helps manage the types, quality and usage of data feeding into the clients' applications & distributed to users."
4.
What are your salary expectations?
The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

William's Answer #1
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
William's Answer #2
"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."
5.
What tools do you use when managing a project?
The interviewer is asking this question to determine if the candidate uses electronic or manual tools throughout the project lifecycle. Throughout the project lifecycle, the project manager must create work plans, organize tasks, manage budgets and organize their project team, and this can be done manually or with the assistance of various software packages that are available. Common software packages that are available on the market include but are not limited to Microsoft Project, JIRA, Basecamp, and Podio. The candidate does not necessarily have to mention the use of a software tool to successfully answer this question, as many project managers or Project Management Offices (PMOs) have developed their own internal tools for project tracking. To successfully answer this question, the candidate must confidently explain standardized tools, whether they be manual or software-based, to describe how they assist them in managing projects. By providing an appropriate answer to this question, the candidate will be able to provide insights into how they will use or develop tools to manage projects for Emtec.

William's Answer #1
"Throughout my career as a project manager, I have used multiple project management tools, depending on the type of project, the team members, and whether or not my organization is currently leading the project. For example, I currently manage multiple projects at my company, with some being spearheaded by my company, and some with my managing my company's role in another organization's project. For internal projects, those that are spearheaded by my company, I use both Microsoft Project and Basecamp as my primary project management tools. MS Project allows me to develop work plans, track tasks, assign resources, track budgets and workload, and perform other functions. In addition to MS Project, I use Basecamp to communicate with my project teams. Basecamp allows me to post announcements, set deadlines, share documents, and communicate in other ways. For projects run by external organizations, such as the government, JIRA is the primary project management tool used, so I use JIRA to communicate with project leadership and share documents for tasks that I have been assigned."
William's Answer #2
"While I have experience working with multiple project management tools in the past, such as MS project and Podio, I am currently employed by a small nonprofit organization, and funding is limited, so I have to design my own manual project management tools. While developing my own tools was a challenge at first, I now find it more efficient, because I have developed multiple templates that are tailored to my specific project needs, and I am not forced to use templates that do not specifically fit my needs. I use these templates to create work plans, track tasks, monitor budgets, and conduct other project management tasks. I also find it helpful to create a Gannt chart for every project to track tasks and ensure everything is staying on schedule."
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