MockQuestions MockQuestions
Interviews Questions by Career
Interviews Questions by Company
Interviews Questions by Topic
Get Started
Interview Coach 1:1
Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about.
Let Us Review Your Answers
Our interviewing professionals will gladly review and revise any answer you send us. Allowing you to craft perfect responses for your next job interview.
Interview Questions by Topic
Interview Questions by Career
Interview Questions by Company

Embassy Suites Hotels Interview
Questions

32 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 32
At Embassy Suites Hotels we believe in the continued education and training of our employees. If you could choose any area to expand your knowledge, which would you choose?
View Answers
How to Answer
Discuss with the interviewer the ways that you would expand your industry knowledge and skills if given a chance. Be sure to express your interest in continued education and training.
1000s of Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Suggested
Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Top 30 Embassy Suites Hotels Interview Questions
1.
At Embassy Suites Hotels we believe in the continued education and training of our employees. If you could choose any area to expand your knowledge, which would you choose?
Discuss with the interviewer the ways that you would expand your industry knowledge and skills if given a chance. Be sure to express your interest in continued education and training.

Rachelle's Answer #1
"I am always happy and willing to expand my knowledge when it comes to sales and service in the hospitality industry. I would be especially interested in expanding my skills in strategic prospecting if given the opportunity."
Rachelle's Answer #2
"Although I am always eager to learn new skills, I haven't given that a lot of thought lately. Do you have any suggestions related to this role? What initially comes to mind, for me, is to gain additional knowledge in cold calling."
2.
At Embassy Suites Hotels we have many strong competitors. In your opinion, how do we stand out from the crowd?
The interviewer would like to know that you have researched Embassy Suites Hotels and that you have an understanding of what makes them the best in their industry! List a couple of ways that you feel Embassy Suites Hotels stands out from their competitors. You can find ideas on the company website or online review sites.

Rachelle's Answer #1
"When I did an online search for Embassy Suites Hotels, I noticed that your reviews are much more positive than your competitors' reviews. Many of your customers mentioned that you stand out by way of excellent customer service and competitive pricing. I was quite impressed with what I read. Obviously Embassy Suites Hotels is a top choice for many."
Rachelle's Answer #2
"I think that Embassy Suites Hotels stands out from the crowd because of your strong branding message. Your customers know what to expect when they walk in, and you seem always to match or exceed those expectations."
3.
At Embassy Suites Hotels we prefer to hire those with a business, hospitality, or tourism related diploma or degree. Walk me through your post-secondary education. How has it prepared you for this role?
Your post-secondary education is on your resume; however, the interviewer would like for you to go into further detail. Discuss how your post-secondary education has prepared you for a role with Embassy Suites Hotels. If you do not have any formal post-secondary education, you can refer to your previous work experience or related on-the-job training.

Rachelle's Answer #1
"I have a Diploma in Travel and Tourism from Reeves College. This post-secondary experience was very positive, and I was able to learn the hospitality industry inside and out. My favorite course from the program was Marketing and Business Management. I believe this course gave me a keen eye for the large, and small, ways that I can make a positive change. I look forward to applying that knowledge to this role with Embassy Suites Hotels."
Rachelle's Answer #2
"Although my related training is all on-the-job training, I am confident that I will exceed your expectations in this role with Embassy Suites Hotels. I bring five years of similar experience from my previous role. That company was particularly strong when it came to their training resources, so I am fully equipped and trained to perform well in this role."
4.
The internet is constantly changing the conversation between Embassy Suites Hotels and our customers. What are your thoughts on the use of social media marketing platforms such as Facebook, Twitter, and Instagram?
The interviewer would like to know that you are savvy when it comes to the reach of online marketing. How aware are you that every move you make can be quickly scrutinized and immediately commented on, online? Talk about how you have seen social media marketing affect your current or previous employers.

Rachelle's Answer #1
"I see that Embassy Suites Hotels has a strong social media platform. You are very engaged with your followers and commenters. I feel that social media marketing has influenced companies to react faster and more openly to customer complaints - which is great. I am 100% on board with where social media marketing is taking the hospitality industry, and I think that Embassy Suites Hotels is doing a great job with online brand management."
Rachelle's Answer #2
"I think that social media, like all things, can have a positive side, and a negative side. If social media marketing is managed very diligently, I believe it's a great tool to converse with clients and customers in a fast and effective way."
5.
Are you currently interviewing with any direct competitors of Embassy Suites Hotels?
It is always best, to be honest, and answer this question with full disclosure in mind. The interviewer is asking this question because they want to know how quickly they need to move to avoid you being scooped by a competitor! Always let the interviewer know that you are actively looking but be sure to reiterate why Embassy Suites Hotels is your top choice. Feel free to ask the interviewer about their hiring timeline as well!

Rachelle's Answer #1
"I am active in my job search and have targeted companies similar to Embassy Suites Hotels. Currently, I am in first interview stages with two other organizations. I am hoping to have an offer of employment as soon as possible; however, I am holding out for the perfect opportunity. This role with Embassy Suites Hotels sounds like a fantastic fit for me. When are you hoping to have a decision made?"
Rachelle's Answer #2
"I am selective about where I interview. I chose to apply with Embassy Suites Hotels because you are the best in your business! I am eager to make a move but will not take a position that does not feel like a perfect fit. Do you have a timeline for your hiring decision?"
6.
At Embassy Suites Hotels we put our customers needs first. What is your customer service philosophy?
Assure the interviewer that you will honor the customer service values at Embassy Suites Hotels. If you take the time to read through their website, you will likely come across a few critical statements on their customer service values. Refer to those particular keywords when answering this question.

Rachelle's Answer #1
"I read on the Embassy Suites Hotels website that you continue to be a leader in your industry because of your commitment to bringing the most innovative products and experiences to your customers. This aligns really well with my customer service philosophy. I believe in keeping customers engaged through a seamless and unique experience every time they visit."
Rachelle's Answer #2
"My customer service philosophy is always to be honest with the customer. I know that Embassy Suites Hotels puts a lot of focus on integrity and honesty, so I believe that our values align well."
7.
At Embassy Suites Hotels there are many internal growth opportunities. What does your ideal career path with Embassy Suites Hotels look like?
Have you taken a look at the other career opportunities listed on Embassy Suites Hotels website? Before your interview, be sure to research the types of opportunities present at Embassy Suites Hotels. Do any of those positions catch your eye? Dig a bit deeper and find out what it takes to land a role like that! Be prepared to discuss your findings with the interviewer.

Rachelle's Answer #1
"I would love to see myself grow into a management opportunity with Embassy Suites Hotels down the road. I saw a job posting for a Hospitality Manager and would like to learn more from you on how I can realistically achieve this type of position."
Rachelle's Answer #2
"Being on the front-lines of customer service has been a gratifying part of my career; however, when I complete my Human Resources degree, I would like to find a position within your Corporate office, working on policy and procedures. That is where my true passion is."
8.
Working in hospitality can be a thankless job. How can we continue to motivate you to work hard for Embassy Suites Hotels even on the more challenging days?
The interviewer would like to know how Embassy Suites Hotels can continue to motivate you, even on those days where you may feel like quitting. Retention is vital to Embassy Suites Hotels. Help them learn how they can best retain you. What are your motivators?

Rachelle's Answer #1
"Words of encouragement motivate me. If you see me doing something right - even if it is small - tell me that you noticed. I don't need every day to run 100% smoothly, but I sure like to feel appreciated by my employer."
Rachelle's Answer #2
"I don't mind a good challenge as long as I feel that my performance is making a difference. Because I have a bit of a competitive streak, you can keep my motivated by including me in the conversation regarding the difference I am making through my work and tenacity."
9.
At Embassy Suites Hotels many of our positions require you to wear a uniform to work. Are you willing to comply?
Many hospitality based companies will require you to wear a uniform. This decision can also be for security reasons or to help customers be able to identify you better. It is okay to ask to see the outfit before you agree to wear it. If you need any alterations to the uniform for social, religious, or gender reasons - you have the right to ask!

Rachelle's Answer #1
"I can understand why Embassy Suites Hotels requires a uniform from most employees. I have seen your uniforms, and they seem very comfortable, and the colors are great. I do wear a hijab so can you please confirm that your uniform allows for that?"
Rachelle's Answer #2
"I have seen your uniforms and am 100% comfortable with that. I've had a dress code for work the last ten years and quite enjoy taking the guesswork out of dressing for work. In addition to being more professional, I believe that uniforms create a better sense of unity in the workplace."
10.
Because of the nature of our business, we will ask to conduct a complete background check before hiring you at Embassy Suites Hotels. Are you willing to comply?
Are there any reasons why you could not perform the full function of this role? This question is the best time to disclose if you have a criminal record. Full disclosure may not make you exempt from employment with Embassy Suites Hotels - they may need to understand the charge and assess the risk.

Rachelle's Answer #1
"I am more than willing to comply with a background check; however, I will disclose to you that I have a mark on my record from a marijuana possess charge 12 years ago. I was a teenager at the time and regret that choice. It's best you know from me as opposed to finding out through a background check."
Rachelle's Answer #2
"I have a clean record and am happy to comply with any background checks you require. Would you like for me to obtain a police check for you this week?"
11.
Due to the nature of our business at Embassy Suites Hotels, your priorities can change on a dime. Are you able to change focus quickly or does this bother you?
Assure the interviewer that you are quick on your feet and can handle the variety of tasks that will come your way at Embassy Suites Hotels. Give an example of a time when you have had your priorities change on a dime. How did you handle it and what was the outcome?

Rachelle's Answer #1
"In my current position I am on call quite often, so I am used to having my schedule and plans change. When this happens, even though it may be frustrating at times, it always works out in the end. I don't mind changing focus when I'm needed."
Rachelle's Answer #2
"I maintain a stronger focus when able to start and complete a project in one shot; however, if it is required of me to change priorities from time-to-time, I am okay with that as well."
12.
Tell me about your exposure to hospitality related software and technology.
No matter your function with Embassy Suites Hotels, chances are, you will need to learn their internal software and technology. Ask the interviewer which systems they use and then discuss how they may be similar to the programs with which you are already familiar.

Rachelle's Answer #1
"I have been exposed to a few Point of Sale and Booking Systems that sound similar to what you are using here at Embassy Suites Hotels. I am tech savvy and am confident that I could pick up on your technology very quickly."
Rachelle's Answer #2
"Could you tell me which programs and software you use? I have used a variety of hospitality related software and technology, so I am confident in my ability to learn your programs quickly."
13.
Tell me about a time when you discovered a problem and went beyond regular expectations to fix it.
Your innovative approach may be exciting and unconventional, but can you implement it realistically? Ideas are one thing, but putting them into practice and providing measurable results is where you can add genuine value.

Think of a time you worked long hours and made sacrifices to overcome a challenging problem. Demonstrate your impact and the significance of your solution.

Rachelle's Answer #1
"When I worked as an admin assistant at my last job, I was in charge of purchasing. I noticed we had been spending quite a bit of money on paper and plastic-ware. I compared the cost of disposables to the cost of buying permanent dishes and utensils for the kitchen. It turned out we were able to save the company hundreds of dollars each year by simply investing in dishes and silverware!"
Rachelle's Answer #2
"I had a staff member who was stealing supplies. Rumors were going around that she was dishonest; however, there was no evidence. I carefully waited and, after two days, the rumored infractions were caught on camera. At that point, I was able to terminate her employment. I went beyond regular expectations by gaining evidence before terminating her. I knew this would prevent a human resources issue down the road, and it also saved my company from having to pay this employee any severance pay."
14.
Tell me about a time when you made a suggestion requesting change in an organization.
In addition to being able to handle change, can you also recognize when change is required and be confident enough to present that to your organization? Talk to the interviewer about a time when you were able to suggest a change in the workplace.

Rachelle's Answer #1
"Last year when I was managing front-of-house I noticed a pretty solid opportunity for us to save on overtime hours. I created a presentation and gave it to my manager who took it to upper management. The changes were implemented, and I was very proud of the suggestion that I made."
Rachelle's Answer #2
"I made a recommendation, in my current role, for a change in vendors when it came to our office supplies. I noticed that our current vendor was becoming increasingly slack with incorrect billing, missing items, and even additional surcharges. I sourced another three options, all local, and presented my findings to my supervisor. We ended up choosing one of the vendors that I found."
15.
What is the most competitive work situation you have experienced?
Think back to a time when you were racing others to achieve the highest sales, were working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way. Finally, be sure to mention any successful outcome.

Rachelle's Answer #1
"My current sales position is highly commission based, so my colleagues and I are quite competitive. Despite being competitive, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."
Rachelle's Answer #2
"One of the most competitive work situations I have experienced was driving a sales team to perform beyond quota. We collaborated to come up with creative goal setting approaches, and our leadership team created recognition incentives to encourage strong performance along the way. It was a challenge, but we beat our all of our competition and made it happen!"
View All 32 Embassy Suites Hotels Questions and Answers
Sign up to access our library of 50,000+ Q&As,
plus coaches for one-on-one support, so you can interview more confidently.
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
About Our Interview Q&As
Our interview questions and answers are created by experienced recruiters and interviewers. These questions and answers do not represent any organization, school, or company on our site. We do not claim they will be asked in any interview you may have. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. You must create your own answers, and be prepared for any interview question in any interview.