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Embassy Suites Hotels Interview
Questions

32 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 32

Tell me about your exposure to hospitality related software and technology.

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Embassy Suites Hotels Interview Questions

  1. 1.

    Tell me about your exposure to hospitality related software and technology.

      No matter your function with Embassy Suites Hotels, chances are, you will need to learn their internal software and technology. Ask the interviewer which systems they use and then discuss how they may be similar to the programs with which you are already familiar.

      Rachelle's Answer #1

      "I have been exposed to a few Point of Sale and Booking Systems that sound similar to what you are using here at Embassy Suites Hotels. I am tech savvy and am confident that I could pick up on your technology very quickly."

      Rachelle's Answer #2

      "Could you tell me which programs and software you use? I have used a variety of hospitality related software and technology, so I am confident in my ability to learn your programs quickly."

  2. 2.

    At Embassy Suites Hotels many of our positions require you to wear a uniform to work. Are you willing to comply?

      Many hospitality based companies will require you to wear a uniform. This decision can also be for security reasons or to help customers be able to identify you better. It is okay to ask to see the outfit before you agree to wear it. If you need any alterations to the uniform for social, religious, or gender reasons - you have the right to ask!

      Rachelle's Answer #1

      "I can understand why Embassy Suites Hotels requires a uniform from most employees. I have seen your uniforms, and they seem very comfortable, and the colors are great. I do wear a hijab so can you please confirm that your uniform allows for that?"

      Rachelle's Answer #2

      "I have seen your uniforms and am 100% comfortable with that. I've had a dress code for work the last ten years and quite enjoy taking the guesswork out of dressing for work. In addition to being more professional, I believe that uniforms create a better sense of unity in the workplace."

  3. 3.

    Why should we hire you?

      If you can't think of ways that you are unique, ask a few friends or family members what they feel sets you apart from other people. Their observations may help you understand how you are perceived.

      Perhaps you already know what sets you apart! Your answer could include any industry accolades, unique achievements, additional industry related training, a second language, or how involved you are in the community. Don't be afraid to brag about yourself a bit. In an interview, you are your most influential advocate.

      Rachelle's Answer #1

      "You should hire me because I am unlike anyone else you have interviewed before. When I started with my current company, I was the youngest salesperson they had ever hired. That didn't stop me from becoming the #1 sales person in the company within six months. I am dedicated to my craft and engaged in this industry to the point where I commit myself to taking at least one business development or leadership related workshop every business quarter. I am a competitive achiever. You won't be disappointed when you hire me."

      Rachelle's Answer #2

      "I have over a dozen years of experience in the industry at one of your largest competitors. I have a proven track record of successes there and will bring that knowledge here to Embassy Suites Hotels. You will see a positive impact from me right away."

  4. 4.

    At Embassy Suites Hotels we prefer to hire those with a business, hospitality, or tourism related diploma or degree. Walk me through your post-secondary education. How has it prepared you for this role?

      Your post-secondary education is on your resume; however, the interviewer would like for you to go into further detail. Discuss how your post-secondary education has prepared you for a role with Embassy Suites Hotels. If you do not have any formal post-secondary education, you can refer to your previous work experience or related on-the-job training.

      Rachelle's Answer #1

      "I have a Diploma in Travel and Tourism from Reeves College. This post-secondary experience was very positive, and I was able to learn the hospitality industry inside and out. My favorite course from the program was Marketing and Business Management. I believe this course gave me a keen eye for the large, and small, ways that I can make a positive change. I look forward to applying that knowledge to this role with Embassy Suites Hotels."

      Rachelle's Answer #2

      "Although my related training is all on-the-job training, I am confident that I will exceed your expectations in this role with Embassy Suites Hotels. I bring five years of similar experience from my previous role. That company was particularly strong when it came to their training resources, so I am fully equipped and trained to perform well in this role."

  5. 5.

    Working in hospitality can be a thankless job. How can we continue to motivate you to work hard for Embassy Suites Hotels even on the more challenging days?

      The interviewer would like to know how Embassy Suites Hotels can continue to motivate you, even on those days where you may feel like quitting. Retention is vital to Embassy Suites Hotels. Help them learn how they can best retain you. What are your motivators?

      Rachelle's Answer #1

      "Words of encouragement motivate me. If you see me doing something right - even if it is small - tell me that you noticed. I don't need every day to run 100% smoothly, but I sure like to feel appreciated by my employer."

      Rachelle's Answer #2

      "I don't mind a good challenge as long as I feel that my performance is making a difference. Because I have a bit of a competitive streak, you can keep my motivated by including me in the conversation regarding the difference I am making through my work and tenacity."

  6. 6.

    Have you ever worked in a cross-functional environment?

      If you work for a larger company, you may have been asked to work on a project with teams from another department. Your ability to work with cross-functional teams will be a significant asset to your potential employer, especially if they are a larger organization.

      Maybe you headed a project which required you to collaborate with the members of the engineering and sales teams. You may have had the opportunity to organize a volunteer activity or team building exercise, company-wide. Share any challenges that came up and what you learned from the experience.

      Rachelle's Answer #1

      "I am regularly exposed to cross-functional teamwork in my current position. I believe that when expectations are communicated clearly from the beginning, a cross-functional team project can be very successful. I go into these types of projects with an understanding that everyone has their strengths and limitations based on their expertise and job function."

      Rachelle's Answer #2

      "I have worked in a cross-functional setting for many years. Primarily with the HR department and the Accounting department. Clear communication is key when collaborating with different teams. Clarity in expectations is of huge importance."

  7. 7.

    How do you handle stress?

      Are you someone who can handle stress on the job? How do you manage the stressful times? Talk to the interviewer about your ability to control pressure in the workplace.

      Rachelle's Answer #1

      "I handle stress very well, and when you call my references, they will attest to this fact. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress."

      Rachelle's Answer #2

      "Stress is part of any demanding job, and I embrace it to the fullest. I take good care of myself and prioritize my workload to maintain a healthy balance in my stress levels."

  8. 8.

    If you were given a choice, which work related task would you leave for last? Why?

      Often we will leave the tasks that we don't like for last in the act of procrastination. Other times, we will mindfully move a job for last because we feel that it makes the most sense. Help the interviewer to determine which personality type you are by answering this question.

      Rachelle's Answer #1

      "If given a choice, I would leave my documentation tasks for last. I say this because I like to spend my time selling and hitting targets so anything to do with documentation during business hours - I feel takes away from my business development tasks. I do understand the importance of it, though."

      Rachelle's Answer #2

      "I do not believe in procrastination, so I tend to take on the most challenging aspects of a project first, and then work my way into the easier, less time-consuming portions of my work."

  9. 9.

    When have you created a new product or service?

      Using your creative mind, have you ever introduced an employer to a new product or service opportunity? Talk to the interviewer about a time when you have created a new product or service.

      Rachelle's Answer #1

      "In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added on additional options. Our customer base responded very positively, and we kept the program running for a few years."

      Rachelle's Answer #2

      "Growing up, a lot of my neighbors had pets. I started a neighborhood dog walking, sitting, and vacation service in high school. I made some money and helped my neighbors enjoy their vacations. In my adult life, I continue to seek out opportunities to help others with their day-to-day needs."

  10. 10.

    Are you currently interviewing with any direct competitors of Embassy Suites Hotels?

      It is always best, to be honest, and answer this question with full disclosure in mind. The interviewer is asking this question because they want to know how quickly they need to move to avoid you being scooped by a competitor! Always let the interviewer know that you are actively looking but be sure to reiterate why Embassy Suites Hotels is your top choice. Feel free to ask the interviewer about their hiring timeline as well!

      Rachelle's Answer #1

      "I am active in my job search and have targeted companies similar to Embassy Suites Hotels. Currently, I am in first interview stages with two other organizations. I am hoping to have an offer of employment as soon as possible; however, I am holding out for the perfect opportunity. This role with Embassy Suites Hotels sounds like a fantastic fit for me. When are you hoping to have a decision made?"

      Rachelle's Answer #2

      "I am selective about where I interview. I chose to apply with Embassy Suites Hotels because you are the best in your business! I am eager to make a move but will not take a position that does not feel like a perfect fit. Do you have a timeline for your hiring decision?"

  11. 11.

    Who would you say inspires you?

      Your life's inspiration can come from a book, a mentor, your family, a celebrity, author - literally anyone! Talk to the interviewer about who has inspired your life and why.

      Rachelle's Answer #1

      "I find inspiration in a variety of people and things. I would have to say that the person who has most greatly inspired me has been my grandmother. She always had a smile on her face no matter how hard she worked and she loved everyone. She was well respected and always gave more than she received. I try to live like her as much as I can."

      Rachelle's Answer #2

      "My previous manager was a huge inspiration to me. Her passion for this industry was motivating and put the fire in me to climb the ladder in my career."

  12. 12.

    Due to the nature of our business at Embassy Suites Hotels, your priorities can change on a dime. Are you able to change focus quickly or does this bother you?

      Assure the interviewer that you are quick on your feet and can handle the variety of tasks that will come your way at Embassy Suites Hotels. Give an example of a time when you have had your priorities change on a dime. How did you handle it and what was the outcome?

      Rachelle's Answer #1

      "In my current position I am on call quite often, so I am used to having my schedule and plans change. When this happens, even though it may be frustrating at times, it always works out in the end. I don't mind changing focus when I'm needed."

      Rachelle's Answer #2

      "I maintain a stronger focus when able to start and complete a project in one shot; however, if it is required of me to change priorities from time-to-time, I am okay with that as well."

  13. 13.

    When have you worked amongst a diverse group of people?

      Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity.

      Rachelle's Answer #1

      "I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."

      Rachelle's Answer #2

      "The hospitality industry is probably one of the most diverse work environments you can find. I think diversity in the workplace is a must-have because it creates a company culture of understanding and tolerance. My entire career has been in the hospitality industry so I can safely say that I am well accustomed to differences in the workplace, and I welcome the diversity."

  14. 14.

    Have you progressed in your career as you have expected?

      Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.

      Rachelle's Answer #1

      "Overall, my career has progressed a touch slower than I would have liked. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I feel that this particular position would take my career exactly where it should be."

      Rachelle's Answer #2

      "I am satisfied with the pace my career has taken when it comes to growth and opportunity. I have always tried to grow at a rate that will challenge me without skipping important learning steps along the way. I believe it is a big career mistake to skip steps to get ahead, without first earning the knowledge and expertise."

  15. 15.

    At Embassy Suites Hotels we believe in the continued education and training of our employees. If you could choose any area to expand your knowledge, which would you choose?

      Discuss with the interviewer the ways that you would expand your industry knowledge and skills if given a chance. Be sure to express your interest in continued education and training.

      Rachelle's Answer #1

      "I am always happy and willing to expand my knowledge when it comes to sales and service in the hospitality industry. I would be especially interested in expanding my skills in strategic prospecting if given the opportunity."

      Rachelle's Answer #2

      "Although I am always eager to learn new skills, I haven't given that a lot of thought lately. Do you have any suggestions related to this role? What initially comes to mind, for me, is to gain additional knowledge in cold calling."

  16. 16.

    At Embassy Suites Hotels we have many strong competitors. In your opinion, how do we stand out from the crowd?

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  17. 17.

    The internet is constantly changing the conversation between Embassy Suites Hotels and our customers. What are your thoughts on the use of social media marketing platforms such as Facebook, Twitter, and Instagram?

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  18. 18.

    At Embassy Suites Hotels we put our customers needs first. What is your customer service philosophy?

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  19. 19.

    At Embassy Suites Hotels there are many internal growth opportunities. What does your ideal career path with Embassy Suites Hotels look like?

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  20. 20.

    Because of the nature of our business, we will ask to conduct a complete background check before hiring you at Embassy Suites Hotels. Are you willing to comply?

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  21. 21.

    Tell me about a time when you discovered a problem and went beyond regular expectations to fix it.

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  22. 22.

    Tell me about a time when you made a suggestion requesting change in an organization.

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  23. 23.

    What is the most competitive work situation you have experienced?

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  24. 24.

    Rate your communication skills from 1-10 with proper examples backing your given rating.

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  25. 25.

    How do you like to encourage ideas in others?

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  26. 26.

    Give me an example of a time when you went above and beyond.

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  27. 27.

    Tell me more about your most recent position and how it relates to this particular role.

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  28. 28.

    When have you spoken up for cause, knowing that it would directly look unfavorable on you, because it was the right thing to do?

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  29. 29.

    What attracts you the most to this particular position?

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  30. 30.

    Tell me about a time when you had to encourage a fellow team member. How was your encouragement received?

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  31. 31.

    What are you reading right now?

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  32. 32.

    What is your current salary?

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