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Emaar Hospitality Interview
Questions

32 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 32
At Emaar Hospitality we believe in the continued education and training of our employees. If you could choose any area to expand your knowledge, which would you choose?
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How to Answer
Discuss with the interviewer the ways that you would expand your industry knowledge and skills if given a chance. Be sure to express your interest in continued education and training.
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Top 30 Emaar Hospitality Interview Questions with Full Content
1.
At Emaar Hospitality we believe in the continued education and training of our employees. If you could choose any area to expand your knowledge, which would you choose?
Discuss with the interviewer the ways that you would expand your industry knowledge and skills if given a chance. Be sure to express your interest in continued education and training.

Rachelle's Answer #1
"I am always happy and willing to expand my knowledge when it comes to sales and service in the hospitality industry. I would be especially interested in expanding my skills in strategic prospecting if given the opportunity."
Rachelle's Answer #2
"Although I am always eager to learn new skills, I haven't given that a lot of thought lately. Do you have any suggestions related to this role? What initially comes to mind, for me, is to gain additional knowledge in cold calling."
2.
At Emaar Hospitality we have many strong competitors. In your opinion, how do we stand out from the crowd?
The interviewer would like to know that you have researched Emaar Hospitality and that you have an understanding of what makes them the best in their industry! List a couple of ways that you feel Emaar Hospitality stands out from their competitors. You can find ideas on the company website or online review sites.

Rachelle's Answer #1
"When I did an online search for Emaar Hospitality, I noticed that your reviews are much more positive than your competitors' reviews. Many of your customers mentioned that you stand out by way of excellent customer service and competitive pricing. I was quite impressed with what I read. Obviously Emaar Hospitality is a top choice for many."
Rachelle's Answer #2
"I think that Emaar Hospitality stands out from the crowd because of your strong branding message. Your customers know what to expect when they walk in, and you seem always to match or exceed those expectations."
3.
At Emaar Hospitality we prefer to hire those with a business, hospitality, or tourism related diploma or degree. Walk me through your post-secondary education. How has it prepared you for this role?
Your post-secondary education is on your resume; however, the interviewer would like for you to go into further detail. Discuss how your post-secondary education has prepared you for a role with Emaar Hospitality. If you do not have any formal post-secondary education, you can refer to your previous work experience or related on-the-job training.

Rachelle's Answer #1
"I have a Diploma in Travel and Tourism from Reeves College. This post-secondary experience was very positive, and I was able to learn the hospitality industry inside and out. My favorite course from the program was Marketing and Business Management. I believe this course gave me a keen eye for the large, and small, ways that I can make a positive change. I look forward to applying that knowledge to this role with Emaar Hospitality."
Rachelle's Answer #2
"Although my related training is all on-the-job training, I am confident that I will exceed your expectations in this role with Emaar Hospitality. I bring five years of similar experience from my previous role. That company was particularly strong when it came to their training resources, so I am fully equipped and trained to perform well in this role."
4.
The internet is constantly changing the conversation between Emaar Hospitality and our customers. What are your thoughts on the use of social media marketing platforms such as Facebook, Twitter, and Instagram?
The interviewer would like to know that you are savvy when it comes to the reach of online marketing. How aware are you that every move you make can be quickly scrutinized and immediately commented on, online? Talk about how you have seen social media marketing affect your current or previous employers.

Rachelle's Answer #1
"I see that Emaar Hospitality has a strong social media platform. You are very engaged with your followers and commenters. I feel that social media marketing has influenced companies to react faster and more openly to customer complaints - which is great. I am 100% on board with where social media marketing is taking the hospitality industry, and I think that Emaar Hospitality is doing a great job with online brand management."
Rachelle's Answer #2
"I think that social media, like all things, can have a positive side, and a negative side. If social media marketing is managed very diligently, I believe it's a great tool to converse with clients and customers in a fast and effective way."
5.
Are you currently interviewing with any direct competitors of Emaar Hospitality?
It is always best, to be honest, and answer this question with full disclosure in mind. The interviewer is asking this question because they want to know how quickly they need to move to avoid you being scooped by a competitor! Always let the interviewer know that you are actively looking but be sure to reiterate why Emaar Hospitality is your top choice. Feel free to ask the interviewer about their hiring timeline as well!

Rachelle's Answer #1
"I am active in my job search and have targeted companies similar to Emaar Hospitality. Currently, I am in first interview stages with two other organizations. I am hoping to have an offer of employment as soon as possible; however, I am holding out for the perfect opportunity. This role with Emaar Hospitality sounds like a fantastic fit for me. When are you hoping to have a decision made?"
Rachelle's Answer #2
"I am selective about where I interview. I chose to apply with Emaar Hospitality because you are the best in your business! I am eager to make a move but will not take a position that does not feel like a perfect fit. Do you have a timeline for your hiring decision?"
6.
At Emaar Hospitality we put our customers needs first. What is your customer service philosophy?
Assure the interviewer that you will honor the customer service values at Emaar Hospitality. If you take the time to read through their website, you will likely come across a few critical statements on their customer service values. Refer to those particular keywords when answering this question.

Rachelle's Answer #1
"I read on the Emaar Hospitality website that you continue to be a leader in your industry because of your commitment to bringing the most innovative products and experiences to your customers. This aligns really well with my customer service philosophy. I believe in keeping customers engaged through a seamless and unique experience every time they visit."
Rachelle's Answer #2
"My customer service philosophy is always to be honest with the customer. I know that Emaar Hospitality puts a lot of focus on integrity and honesty, so I believe that our values align well."
7.
At Emaar Hospitality there are many internal growth opportunities. What does your ideal career path with Emaar Hospitality look like?
Have you taken a look at the other career opportunities listed on Emaar Hospitality website? Before your interview, be sure to research the types of opportunities present at Emaar Hospitality. Do any of those positions catch your eye? Dig a bit deeper and find out what it takes to land a role like that! Be prepared to discuss your findings with the interviewer.

Rachelle's Answer #1
"I would love to see myself grow into a management opportunity with Emaar Hospitality down the road. I saw a job posting for a Hospitality Manager and would like to learn more from you on how I can realistically achieve this type of position."
Rachelle's Answer #2
"Being on the front-lines of customer service has been a gratifying part of my career; however, when I complete my Human Resources degree, I would like to find a position within your Corporate office, working on policy and procedures. That is where my true passion is."
8.
Working in hospitality can be a thankless job. How can we continue to motivate you to work hard for Emaar Hospitality even on the more challenging days?
The interviewer would like to know how Emaar Hospitality can continue to motivate you, even on those days where you may feel like quitting. Retention is vital to Emaar Hospitality. Help them learn how they can best retain you. What are your motivators?

Rachelle's Answer #1
"Words of encouragement motivate me. If you see me doing something right - even if it is small - tell me that you noticed. I don't need every day to run 100% smoothly, but I sure like to feel appreciated by my employer."
Rachelle's Answer #2
"I don't mind a good challenge as long as I feel that my performance is making a difference. Because I have a bit of a competitive streak, you can keep my motivated by including me in the conversation regarding the difference I am making through my work and tenacity."
9.
At Emaar Hospitality many of our positions require you to wear a uniform to work. Are you willing to comply?
Many hospitality based companies will require you to wear a uniform. This decision can also be for security reasons or to help customers be able to identify you better. It is okay to ask to see the outfit before you agree to wear it. If you need any alterations to the uniform for social, religious, or gender reasons - you have the right to ask!

Rachelle's Answer #1
"I can understand why Emaar Hospitality requires a uniform from most employees. I have seen your uniforms, and they seem very comfortable, and the colors are great. I do wear a hijab so can you please confirm that your uniform allows for that?"
Rachelle's Answer #2
"I have seen your uniforms and am 100% comfortable with that. I've had a dress code for work the last ten years and quite enjoy taking the guesswork out of dressing for work. In addition to being more professional, I believe that uniforms create a better sense of unity in the workplace."
10.
Because of the nature of our business, we will ask to conduct a complete background check before hiring you at Emaar Hospitality. Are you willing to comply?
Are there any reasons why you could not perform the full function of this role? This question is the best time to disclose if you have a criminal record. Full disclosure may not make you exempt from employment with Emaar Hospitality - they may need to understand the charge and assess the risk.

Rachelle's Answer #1
"I am more than willing to comply with a background check; however, I will disclose to you that I have a mark on my record from a marijuana possess charge 12 years ago. I was a teenager at the time and regret that choice. It's best you know from me as opposed to finding out through a background check."
Rachelle's Answer #2
"I have a clean record and am happy to comply with any background checks you require. Would you like for me to obtain a police check for you this week?"
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