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Elizabeth Arden Interview
Questions

26 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 26

When have you worked amongst a diverse group of people?

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Elizabeth Arden Interview Questions

  1. 1.

    When have you worked amongst a diverse group of people?

      Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity.

      Rachelle's Answer #1

      "I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."

      Rachelle's Answer #2

      "In my current company, we have a very diverse group of people that range in age, race, experience, gender, and more. I embrace it fully!"

  2. 2.

    At Elizabeth Arden we seek to hire those who have a true passion for the beauty industry. How do you stay up to date on industry trends?

      Assure the interviewer that you have a genuine interest in this industry. Perhaps you follow a few beauty bloggers? Maybe you read specific magazines, or perhaps you even subscribe to the Elizabeth Arden newsletter for updates on new and unique products. Keep your answer brief and informative.

      Rachelle's Answer #1

      "I have a keen interest in the beauty industry. Some of the ways that I stay in touch with industry trends is by subscribing to the Elizabeth Arden newsletter and following The Beauty Blog online. I also follow a few great Instagram accounts."

      Rachelle's Answer #2

      "I stay up to date on industry trends through reading books, and continued education. Also, I have a mentor who has been in the beauty industry for quite some time. She helps me to stay up to date on new happenings in the industry."

  3. 3.

    At Elizabeth Arden we always want our customers to feel valued and welcome. If a customer broke a product in-store before purchasing it, what would you do?

      The interviewer would like to know that you can handle awkward or uncomfortable customer service situations. If a customer were to break a product in-store would you make them feel bad or make them feel like it happens all the time and it's no big deal? Assure the interviewer that you can handle customer service situations like a pro!

      Rachelle's Answer #1

      "Breaking something in a store is an embarrassing moment for customers. If this happened, I would first make sure that the customer wasn't hurt. I would then arrange for clean-up and assure the customer that it happens more often than they think. I would then ask them if I could help them find the right product, so they don't bolt out of the store right away. I would try to turn the situation into a sale and a happy customer who is sure to return."

      Rachelle's Answer #2

      "I would be sure to follow your company policy for moments such as a customer breaking product. Accidents happen so my instinct would be to ensure they are not injured and then safely clean up the mess. How do you prefer situations like this to be handled?"

  4. 4.

    Judging by your resume, you appear to be overqualified for this position. What would keep you here, if you were offered the position?

      Sometimes, hiring an overqualified individual can mean that they will leave when a better opportunity arises. Talk to the interviewer about why this position with Elizabeth Arden would be satisfying for you, long-term.

      Rachelle's Answer #1

      "I do have more years' experience than what you have outlined in your job posting; however, there are aspects of this position that would be new and exciting for me as well. For example, I would enjoy the exposure to more public service and premiere accounts. Despite my level of experience, there would be much for me to learn here at Elizabeth Arden."

      Rachelle's Answer #2

      "I agree that my most recent job title makes me appear to be overqualified for this position with Elizabeth Arden; however, there are many aspects of this position that will be a strong learning curve for me. I am ready for the challenge that this position would offer me."

  5. 5.

    How do you handle a situation where your supervisor does not properly communicate information to you?

      You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not interact with you in a way that you like.

      Rachelle's Answer #1

      "Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."

      Rachelle's Answer #2

      "I try to be independent and find as many answers on my own, as possible. As much as I would love to always work with supervisors who are great communicators, that is not always a realistic ask."

  6. 6.

    Tell me about your most recent visit to a Elizabeth Arden store. What was your experience like?

      The interviewer would like to know that you have shopped at Elizabeth Arden in the past and a brief overview of your customer service experience with them. Keep your reply positive and upbeat!

      Rachelle's Answer #1

      "I can tell that your customer service employees receive a great amount of training. I've always had a great experience shopping at Elizabeth Arden. My last visit, I was having trouble finding a specific product. As soon as I came across a customer service employee, they knew what I was looking for and found it for me right away."

      Rachelle's Answer #2

      "My last visit to Elizabeth Arden I made a huge purchase. Once I arrived home, I realized that in my rush and confusion I purchased the wrong shades of a few products. It was no problem for me to make the exchanges later that week. Your staff was accommodating and it made me want to continue shopping at Elizabeth Arden."

  7. 7.

    At Elizabeth Arden we put a lot of effort into our branding. In your opinion, how do we stand out from our competitors?

      Since you are applying to work for Elizabeth Arden, chances are, you enjoy their products and services! Take this as an opportunity to compliment them on what they are doing right! Research their website for any recent news, accolades, or product launches. Be sure to comment on your findings.

      Rachelle's Answer #1

      "I was on the Elizabeth Arden website yesterday and saw on your 'Social Impact' page that your company financially supports female entrepreneurs. This effort is a great way to stand out from your competitors since the majority of your buyers are female. To empower your customers is a genius idea."

      Rachelle's Answer #2

      "I find your branding to stand out because it's clean and you boast recycled packaging which many consumers value these days."

  8. 8.

    We take customer service very seriously at Elizabeth Arden. If a customer wanted to return a makeup product that had been significantly used, what would you do?

      If you can research the return policy at Elizabeth Arden before your interview, it's a great idea to refer to their policies when answering this question. If you are responding strictly from instinct, be sure to think about what you would like to hear as a customer while keeping the profits of the company in mind. Affirm with the interviewer that you put a value on customer service.

      Rachelle's Answer #1

      "I agree that customer service is everything - especially in such a competitive industry. I know from being a customer at Elizabeth Arden that you will take a gently used product back in the first 30 days. I think that is fair. If a customer had used a significant amount of the product before returning, I think it would depend on the reason. For instance, if they had an allergic reaction vs. simply being bored of the color. I will always follow company policy and, if unsure, will call a manager for assistance."

      Rachelle's Answer #2

      "In this situation, I would follow your company policy and accept the return. From what I understand, Elizabeth Arden accepts returns, no questions asked, for the first 30 days."

  9. 9.

    The beauty industry is very competitive. Why do you want to work for Elizabeth Arden?

      Openly discuss with the interviewer why you want to work for Elizabeth Arden versus their competitors. Perhaps you have a friend who has worked at Elizabeth Arden, or it is your favorite place for all of your beauty needs. Keep your answer brief, and positive.

      Rachelle's Answer #1

      "I want to work for Elizabeth Arden because you have been my favorite place to shop for the past six years! I love your customer rewards program and the company culture is upbeat and enticing."

      Rachelle's Answer #2

      "In a competitive industry, I want to work for the best! I believe that Elizabeth Arden is the best because you care about the type of product you distribute and are well known for not testing on animals."

  10. 10.

    Name your favourite Elizabeth Arden product and why it's your favourite.

      Researching Elizabeth Arden before your interview is incredibly important as you want to be prepared for questions such as this. The last thing that the interviewer wants to hear is that you have never used their product or service. Assure the interviewer that you have a personal interest in Elizabeth Arden products and services.

      Rachelle's Answer #1

      "I have a few favorite products from Elizabeth Arden; however, if I had to choose just one I would say that is it XYZ. This product smells amazing, and I love how luxurious it feels on my skin."

      Rachelle's Answer #2

      "If you have not used their products before: "I have heard many great things about Product ABC and saw from your website that it is a best seller. I look forward to giving it a shot!"

  11. 11.

    At Elizabeth Arden we prefer to hire those with formal training in beauty, makeup, or other related fields. Walk me through your relative training.

      Your beauty related training may include formal courses or even on-the-job training. Likely this training is already listed on your resume; however, the interviewer would like for you to go into further detail. Be sure to express how your education will benefit Elizabeth Arden, should you be hired.

      If you have related education/training: "I attended CMC Makeup School in Texas. My specialty was SPFX makeup and body painting. This unique focus gives me an edge in the market because my creativity is tapped hugely. Also, CMC is one of the top beauty schools in the US so you can be assured that I come well trained."

      Rachelle's Answer #1

      "I attended CMC Makeup School in Texas. My specialty was SPFX makeup and body painting. This unique focus gives me an edge in the market because my creativity is tapped hugely. Also, CMC is one of the top beauty schools in the US so you can be assured that I come well trained."

      Rachelle's Answer #2

      "If you do not have the related education/training: "I do not have formal training in makeup and beauty; however, since I was a young teen, I would watch and try online makeup tutorials for hours a week. The beauty industry is a passion of mine that I have immersed myself in for years, so I do consider myself well trained and up to date on trends and techniques."

  12. 12.

    The hours at Elizabeth Arden can include evenings, weekends, holidays, and overtime. Do you have a flexible schedule?

      If there are restrictions on your schedule, this is a great time to discuss those with the interviewer. Be open and honest in regards to your availability.

      If you have no scheduling restrictions: "I do not have any restrictions in my schedule. I am happy to accept any hours and would appreciate any overtime as well."

      Rachelle's Answer #1

      "I do not have any restrictions in my schedule. I am happy to accept any hours and would appreciate any overtime as well."

      Rachelle's Answer #2

      "If you have scheduling restrictions: "I have school on Tuesdays and Thursdays from 8-4. I can work any other time though!"

  13. 13.

    At Elizabeth Arden we have an important dress code for all employees. Are you willing to comply?

      Many organizations implement dress codes because they create a sense of unity for the customers. It also helps customers to find you when they need some help in-store. It is okay to ask about the dress code before you agree to it.

      Rachelle's Answer #1

      "I can understand why dress codes are significant for Elizabeth Arden. Can you tell me more about the dress code? I am happy to comply with any reasonable requirement when it comes to a dress code or uniform."

      Rachelle's Answer #2

      "In my current position, I wear a uniform. I am accustomed to this requirement and am happy to comply. I have seen your employees in their dress code, and I think it looks great!"

  14. 14.

    We put great effort into being the best in our industry. In your opinion, what can Elizabeth Arden improve on?

      Be sure to keep your reply upbeat, non-critical, and finish with a positive remark. The interviewer is looking for some light insight from you. Certainly avoid a deep dive into what you think Elizabeth Arden is doing wrong.

      Rachelle's Answer #1

      "I think that your company branding and in-store culture is exciting and upbeat. However, when I went to your website, it didn't seem to be as enticing as I was expecting. If I could make any suggestion, I would recommend lightening the tone of your main page. I'd love for online visitors to have the same great experience as those who visit in person!"

      Rachelle's Answer #2

      "I have had great experiences with Elizabeth Arden so far and especially love reading your blog posts. My recommendation would be to post content more often. You have a very attentive audience, and I'm sure I'm not the only one who wants to read more!"

  15. 15.

    When were you able to resolve a problem within work?

      Problem-solving and dispute resolution are fundamental skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace.

      Rachelle's Answer #1

      "In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees received a reward for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

      Rachelle's Answer #2

      "As the Assistant Manager, I am resolving problems on a daily basis. The most recent resolution process I was a part of included a customer complaint about an allergic reaction to one of our products. I was able to resolve her concern by listening to her, apologizing, issuing a refund, and offering a replacement product. I am no stranger to dispute resolution, problem-solving, and creative customer service."

  16. 16.

    When have you had to shift your priorities in response to sudden changes?

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  17. 17.

    What are your career aspirations beyond this job?

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  18. 18.

    Outside of work, what type of creative activities do you like to pursue?

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  19. 19.

    Would your former or current boss describe you as a worker who gladly goes the extra mile to complete their tasks?

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  20. 20.

    Do you think honesty is always the best policy?

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  21. 21.

    Describe to me your ideal employer.

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  22. 22.

    What are your salary expectations?

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  23. 23.

    How do you feel about performance incentives?

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  24. 24.

    Are you applying for any other jobs?

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  25. 25.

    Why do you consider yourself a team player?

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  26. 26.

    If you were the successful candidate, how much notice would you require to give your current employer?

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