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El Dorado Furniture Corporation Interview
Questions

32 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 32
This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
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How to Answer
Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.
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Top 30 El Dorado Furniture Corporation Interview Questions
1.
This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?
Most retail positions require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

Rachelle's Answer #1
"I am happy to offer a flexible schedule, and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days, after 5 PM."
Rachelle's Answer #2
"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."
Anonymous Answer
"Yes, I am able to commit to the flexible hours the job has."
Rachelle's Answer
Good! If you want to offer up a time when you have worked flexible hours, you can always add that in.
"Yes, I can offer flexible hours. In my current role, I often work overtime to cover shifts and peak times."
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2.
El Dorado Furniture Corporation puts customer service first. How do you ensure that you always put the customers' needs first?
Retail environments are competitive, and business can go down with one honest mistake. Discuss with the interviewer how you ensure that your customers receive the best service from you.

Rachelle's Answer #1
"I have a rule always to treat my customers how I would want treatment in a store or establishment. Customer service is vital to a company's success."
Rachelle's Answer #2
"I ensure that my customers' needs are met by actively listening to them and also asking the right questions. Treat others as you want to be treated. It's a good rule to live by."
3.
What do you know about El Dorado Furniture Corporation? Why do you want to work for us?
Display your enthusiasm for the job by assuring the interviewer you have researched the organization and the role. What did you find in your research that made you excited to work for El Dorado Furniture Corporation?

Rachelle's Answer #1
"I have researched El Dorado Furniture Corporation a great deal and am very happy with the positive reviews I came across, online. I would love to work for a company with such a great reputation."
Rachelle's Answer #2
"I want to work for El Dorado Furniture Corporation because I shop here all of the time. I love your product, and your company culture seems great too."
Anonymous Answer
"I know that El Dorado Furniture has been around for 50 years and I love the products. I also saw some positive reviews online."
Rachelle's Answer
Good start! Try digging in a bit further such as who started the company 50 years ago, how many people they employ, or if they have a signature product. I have provided a sample, below.
"I have researched El Dorado Furniture before this interview and know that you have many great reviews and a long history, being in business for over 50 years. I am also impressed that you are the largest Hispanic-owned furniture retail enterprise in the USA. I want to work here because your product is high quality and you never sacrifice customer service for your bottom line."
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4.
At El Dorado Furniture Corporation we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?
As a retail employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while keeping the customer happy, and keeping the needs of the company in mind as well.

Rachelle's Answer #1
"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."
Rachelle's Answer #2
"I have some dispute resolution training from my previous retail position and fully believe that flexibility needs to be offered in extreme situations."
Anonymous Answer
"I would explain the return policy to the customer nicely. If the customer didn't understand, I would ask them if they would like me to call the manager."
Rachelle's Answer
This question is a good opportunity to mention if you'd like additional customer dispute management training.
"If a customer were unhappy about a return I would calmly explain the return policy to them. If needed, I would escalate the situation to my manager. If you offer additional customer dispute management training, I would be interested in the opportunity."
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5.
We have a strong employee honesty program in place at El Dorado Furniture Corporation to prevent loss. What would you do if you discovered that a co-worker was stealing product or money?
Loss prevention initiatives are incredibly important in the retail sector. Discuss with the interviewer how you would handle a situation surrounding employee theft.

Be sure to avoid sounding self-righteous in your answer. Be diplomatic and refer to company protocol in these situations.

Rachelle's Answer #1
"My reaction to employee theft would differ if I were a retail associate or a retail manager. If I were a manager and caught an employee stealing, I would terminate them immediately. If I were an associate, I would report the incident according to company protocol. I would avoid approaching the employee as I would not want to make it a personal issue."
Rachelle's Answer #2
"I value honesty so if I saw a co-worker stealing; I would tell my manager immediately. Do you have a process in place for reporting these types of situations?"
Anonymous Answer
"I would tell a supervisor about it."
Rachelle's Answer
Straightforward and concise! If you have had an experience like this, feel free to add in some detail.
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6.
In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?
Strong math skills are an asset in any retail based role. Assure the interviewer that you are comfortable with the math associated with handling cash transactions and performing inventory counts.

Rachelle's Answer #1
"I did very well in math during High School and am comfortable with the math skills required when it comes to accepting cash, balancing a cash float, and performing inventory-related tasks."
Rachelle's Answer #2
"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."
Anonymous Answer
"I would rate my math skills as a 7."
Rachelle's Answer
It's best if you can support your answer with some reasoning. I have provided a sample, below.
"I would rate my math skills as a seven since I am good with adding, subtracting, multiplying and dividing; however, I do use a calculator for more complicated concepts such as fractions and percentages."
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7.
This position requires you to wear a uniform to work. Have you worn a uniform in the workplace before? How do you feel about this?
Many retail-based organizations require their employees to wear a uniform. Talk to the interviewer about any times that you have been required to wear a uniform. What are your thoughts on this? Be sure to keep your answer positive and avoid speaking poorly of the practice surrounding uniforms.

Rachelle's Answer #1
"I have worn a uniform for work at restaurant XYZ and when I was a retail manager for company ABC. I have seen the uniforms worn by the retail employees at El Dorado Furniture Corporation and see that it adds a strong level of professionalism."
Rachelle's Answer #2
"I think that uniforms are a great way to provide a feeling of unity in the workplace. May I see what your uniforms look like?"
Anonymous Answer
"I have worn a uniform to work before, and I'm not against it."
Rachelle's Answer
It's great that you mentioned you have worn a uniform before. I have positioned the answer in a more positive tone.
"I have worn a uniform to work before and am happy to comply with the dress code at El Dorado Furniture."
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8.
In our retail stores we take pride in our merchandising and displays. Do you consider yourself to be a creative person, capable of making an attractive retail display?
Do you have examples of displays that you have created? Do you have unique ideas that you can share with El Dorado Furniture Corporation in regards to their current merchandising? Show the interviewer that you are interested in the creative aspect of creating an attractive retail display.

Rachelle's Answer #1
"I have a strong creative flair and enjoy creating attractive displays. I think I have enough experience in retail to understand what attracts a customer and what prompts them to purchase. The displays I have seen in your stores are fascinating, and I would love to be a part of that creative flair."
Rachelle's Answer #2
"I believe that with some training, I could very easily create some attractive displays. I have a natural flair for the creative and look forward to exercising that."
9.
At El Dorado Furniture Corporation we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?
Leadership at the retail level can open up many career options such as store management, district level leadership and even corporate opportunities. Talk to the interviewer about any interest you have in gaining a leadership role down the road.

Rachelle's Answer #1
"I would be very excited about obtaining a role in leadership within El Dorado Furniture Corporation in the future. I am prepared to express my interest through hard work and taking on leadership duties as you feel I am ready."
Rachelle's Answer #2
"I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with El Dorado Furniture Corporation would be a great next step in my career."
Anonymous Answer
"Yes, I would be excited if you offered me a leadership role."
Rachelle's Answer
You show great enthusiasm! If there is a specific area you would like to work, this is a good time to mention your aspirations.
"I would be excited to be offered a leadership role in the future. A position such as a warehouse manager would be great."
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10.
Tell me 3 qualities you possess that make you a strong fit for this position with El Dorado Furniture Corporation.
Before your interview, it is essential that you review the company's job description to give yourself a keen understanding of the qualities they desire in their successful candidate. Tie these desired qualities into your answer to display you are a fit for the role.

Rachelle's Answer #1
"I have a lot of qualities that transfer well into a retail-based position. The top ones would include my strong organization skills, my ability to have a conversation with anyone comfortably, and my solid work ethic/level of honesty."
Rachelle's Answer #2
"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:

- Adaptable
- Considerate
- Diligent
- Intuitive
- Persistent
- Resourceful
- Sincere
- Witty"
11.
Working in a retail environment, you will sometimes come across rude customers. How would you handle a customer who is aggressive towards you or a co-worker?
Retail and customer service based roles will often require diplomacy when it comes to working with the public. Discuss with the interviewer how you would handle an aggressive customer.

Rachelle's Answer #1
"If I had a customer who was being aggressive and disrespectful, I would calmly but firmly ask them to calm down. If security needed to be called, I would do so. Everyone needs to remain respectful, and I would not hesitate to ask a customer to offer that respect, in return."
Rachelle's Answer #2
"Most places that I have worked have procedures in place for these kinds of scenarios, and I am happy to follow the procedures put in place by El Dorado Furniture Corporation."
Anonymous Answer
"I would calmly ask them to calm down. If they kept being disrespectful, I would have to call security if needed."
Rachelle's Answer
Good! If El Dorado Furniture has their own policies for handling rude customers, you could refer to those policies as well.
"If a customer were aggressive towards me I would ask them to calm down. If their behavior continued, I would ask them to leave the store, or I would call security. I look forward to learning more about your customer dispute policies."
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12.
In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?
Being flexible in your schedule is valuable as a retail-based employee. How would you handle it if your co-worker did not show up for their shift and you were asked to cover? Assure the interviewer that you are a team player.

Rachelle's Answer #1
"I am more than willing to cover a shift for a co-worker if I am able. I don't mind accepting overtime hours and do consider myself to be a team player."
Rachelle's Answer #2
"If a co-worker failed to show up for their shift, I would pick it up if possible. I always strive to be a team player."
Anonymous Answer
"I am more than willing to cover their shift if am able to."
Rachelle's Answer
Your answer is great! It shows a willingness to jump in as a valued team member. Nice :)
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13.
You will be responsible for a large amount of cash and valuable merchandise at El Dorado Furniture Corporation. What would your most recent employer say about your character and honesty?
Honesty is incredibly important when you are working in a retail environment based on a multitude of cash transactions. Assure the interviewer that you can be trusted by speaking about your character. Draw on the opinion of others to solidify your answer.

Rachelle's Answer #1
"My most recent employer and all others would say that I have strong character and always choose honesty first. I have solid references who will attest to that as well."
Rachelle's Answer #2
"My most recent employer would say that I am a person of integrity. I fully believe in honesty at all times."
Anonymous Answer
"All my previous employers would say that I am very responsible and honest."
Rachelle's Answer
Very straightforward answer, which is good.
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14.
Have you researched our company values? What makes you the best candidate for El Dorado Furniture Corporation?
It is incredibly important to research the company's core values and mission statement before you interview with them. Discuss with the hiring manager why you think you are the top choice for this role with El Dorado Furniture Corporation.

Rachelle's Answer #1
"I have researched your core values online and appreciate that you put your customers first while empowering your employees at the same time. I think that I would be the best person for this job because I have a great appreciation for what El Dorado Furniture Corporation is achieving in the retail marketplace."
Rachelle's Answer #2
"Yes, I have researched your company, and I feel that my retail marketing education, as well as the fact that I am bilingual, makes me a solid candidate for this role."
15.
Take me through your experience in retail. What was the most challenging position you have held? Which was your favorite, and why?
Walk the interviewer through your career history in retail. Be sure to highlight your favorite, and most challenging, positions. Discuss what made them so challenging and rewarding.

Rachelle's Answer #1
"I have worked in retail for the past eight years. My most challenging position was with Company ABC. I found it so challenging because it was a different industry than I was accustomed. I learned a great deal during that time. This position was also my favorite because it was such a great challenge. I like to be pushed beyond my boundaries. It keeps me motivated to be better."
Rachelle's Answer #2
"My most challenging position, and also my most favorite position, would be my current role. I would not normally choose to leave; however, I need to find a position related to my newly acquired degree. In my current position, the hours are great, my co-workers are nice, and I receive fair compensation."
View All 32 El Dorado Furniture Corporation Questions and Answers
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Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
All Career Q&As
Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Manager
Retail Buyer
Cashier
Assistant Manager
Sales
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